Do I need to sign a contract?
Our no-strings-attached policy offers pay-as-you-go monthly packages that can be cancelled at any time. Please note that, if you do decide to cancel, the service will be terminated at the end of your current billing period.
Can I update my own website?
Yes, we encourage you to do so. Remember, the more you update your website, the better the chance it has to rank on Google. We will supply you with all the login details needed to access your easy-to-use content management system.
What if I already have a website?
No problem! We will design a new website, either a redesign or something fresh depending on your requirements, while keeping your existing site on the web. Only once you have approved your new design, will we make it live.
How long will it take to view the first draft of my new website?
This depends on a few factors and the package you select, but we aim to have all websites designed and ready to go live within three weeks. Being ready for your interview once you have signed up will boost the process. We will ask a few questions about your business, and we will require any images, logos and other business-related collateral to help us better understand your business.
What is lead generation?
Our top two packages come with free lead generation. Every month we will actively look at cost-effective marketing opportunities to generate leads for you to turn into sales. We also offer two Lead Generation Packages which you can add to your order when checking out.
How will 1-grid help my business with regards to online marketing?
Every month we will send you a detailed report on how your business is performing online: how many people are visiting your website, where they are coming from and how many leads you’ve received. Our top two packages also offers you access to your own dedicated account manager who will talk you through your report and advise you on how to grow even more.
Can I upgrade to a bigger package?
Of course. If you start out on one of our lower tier packages, you can choose to upgrade at any time.
Can I run e-commerce on my website?
Not yet. However, this doesn’t mean that you can’t sell products on your website through our product catalogue add-on, and by making use of an effective online contact form.
Can I buy my website or pay a once-off fee?
You have the option to pay for a year in advance while still enjoying the monthly benefits from gridhost. You can also buy your website, and the price will depend on the amount of effort we have put in to make your website live. However, 99% of our customers do not buy out their website, as they will then lose out on all the added benefits (free updates, website security, access to a dedicated account manager, etc.).
Do you design logos?
We do not design logos. We prefer to focus on what we know best: giving you a secure and up-to-date website and advise you on how to grow your business online. There are plenty of free logo creators out there – simply search “free logo builder” and have fun!
What other options are available to grow my business?
All our packages are designed to not only get you a website, but to grow your business online. If you want to give your business an added boost, then you can choose from one of our Lead Generation products or our Paid Advertising (Google Adwords) products.
Why is my website not ranking on Google?
We get this question often. Ranking well on Google and other search engines doesn’t happen overnight, especially if you have a new website! Our top package includes monthly SEO updates aimed at helping you to improve your rankings and presence on all search engines. If you are looking for instant results, then also consider our Google Paid Advertising product.