- Priority - Critical
- Affecting Other - Internet
-
Dear Customer,
Please note the article below should you be experiencing internet issues.
https://mybroadband.co.za/news/internet/528897-massive-internet-problems-in-south-africa.html
South Africa has been hit with a large Internet outage affecting thousands of users across the country. It includes a lack of Internet access and users unable to access online services.
The outage started around 12:30 on Thursday, 14 March 2024. The initial indication is that it is related to a Microsoft Azure outage.
The outage tracker, Downdetector, showed a big spike in reports of issues on websites, apps, and network providers that offer data services.
Many Vodacom customers have also reported that their mobile data was down in several parts of the country.
At the time of publication, reports were streaming in from South African Internet users about problems accessing many high-profile online services.
These services include FNB, LinkedIn, Microsoft 365, Microsoft Teams, WhatsApp, X (Twitter), and Xbox.
Many broadband users, including Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox subscribers, also reported problems with their Internet access.
According to the outage maps of the affected services, users across South Africa have been impacted.
- Date - 14/03/2024 14:31
- Last Updated - 14/03/2024 14:35
- Priority - Low
- Affecting Other - Legacy Windows Control Panel
-
Dear clients,
We have successfully migrated your hosting services from our legacy Windows control panel (Helm)to our Plesk servers, enhancing the overall security, performance, and reliability of your hosting services.
Decommissioning of HELM Servers: On January 15, 2024, we will decommission our HELM environment.
As part of the decommissioning process, we have started turning off the web, email, and database servers.Our migrations team has taken all precautions to ensure no services are still active on the legacy Helm servers.
Should you experience any website or email-related issues in this period please contact our support team support@1-grid.com.
Sincerely,1-grid Support Team
- Date - 20/12/2023 15:39
- Last Updated - 20/12/2023 15:44