3cx VoIP System Upgrade (Scheduled)
  • Priority - Medium
  • Affecting System - 3cx
  • Dear Client,

    Please be advised that we will be upgrading our VoIP system.

    Our telephone line will be offline during this time.

    If you need assistance, please feel free to email us at support@1-grid.com.

    Thank you for your understanding.

    Sincerely,

    1-grid Support




  • Date - 18/07/2024 20:00 - 18/07/2024 01:00
  • Last Updated - 17/07/2024 16:13
Mail Server Issues (Reported)
  • Priority - Critical
  • Affecting Other - Mail Storage
  • Dear Customer,

    Please be advised this that issue has now been resolved.

    Sincerely,

    1-grid Support





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    Update 

    Dear Customer,

    Our Sysadmins are still currently resolving the issues experienced on some of our mail servers.

    Intermittent authentication errors may occur.

    We will provide an update as soon as the issue has been resolved.


    We apologize for the inconvenience caused.

    Sincerely,

    1-grid Support











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    Dear Customer,

    We are aware that some users are getting intermittent email errors.

    Our Sysadmin is working on resolving this issue.

    We apologize for any inconvenience caused.

    Sincerely,

    1-grid Support




  • Date - 10/07/2024 12:17
  • Last Updated - 11/07/2024 16:29
Notice: Decommissioning of our Helm control (Scheduled)
  • Priority - Low
  • Affecting Other - Legacy Windows Control Panel
  • Dear clients,  

    We have successfully migrated your hosting services from our legacy Windows control panel (Helm)to our Plesk servers, enhancing the overall security, performance, and reliability of your hosting services. 

    Decommissioning of HELM Servers:  On January 15, 2024, we will decommission our HELM environment. 

    As part of the decommissioning process, we have started turning off the web, email, and database servers. 
     

    Our migrations team has taken all precautions to ensure no services are still active on the legacy Helm servers.

    S
    hould you experience any website or email-related issues in this period please contact our support team 
    support@1-grid.com. 

    Sincerely,

    1-grid Support Team

  • Date - 20/12/2023 15:39
  • Last Updated - 08/07/2024 11:27