- Priority - High
- Affecting System - Virtual Platform
-
Dear Client
Please note that we will be conducting maintenance on our virtual environment this evening.
Affected Servers:
SRV153
SRV63
ST-FILTER-SE02
SRV95
WINMAILS01
Sincerely,
1-gri Support - Date - 25/04/2024 22:00
- Last Updated - 25/04/2024 15:34
- Priority - Medium
- Affecting Other - Vendor
-
Dear Customer,
Our Mailchannels provider confirmed that this issue has now been resolved.
Should you experience any further issues sending emails, please contact our support team.
Sincerely,
1-grid Support
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Dear Customer,
Our Mail channels provider is currently investigating higher than normal connection latency that might have an impact on email delivery services.
Updates will follow as soon as they become available.
We apologise for the inconvenience caused.
Sincerely,
1-grid Support
- Date - 22/04/2024 12:02
- Last Updated - 23/04/2024 09:08
- Priority - Low
- Affecting Other - Legacy Windows Control Panel
-
Dear clients,
We have successfully migrated your hosting services from our legacy Windows control panel (Helm)to our Plesk servers, enhancing the overall security, performance, and reliability of your hosting services.
Decommissioning of HELM Servers: On January 15, 2024, we will decommission our HELM environment.
As part of the decommissioning process, we have started turning off the web, email, and database servers.Our migrations team has taken all precautions to ensure no services are still active on the legacy Helm servers.
Should you experience any website or email-related issues in this period please contact our support team support@1-grid.com.
Sincerely,1-grid Support Team
- Date - 20/12/2023 15:39
- Last Updated - 20/12/2023 15:44