Winmailr02 (Outage)
  • Priority - Critical
  • Affecting Server - Server 2 (Reseller Server) sharing server7
  • Dear Customer,

    Please note that we are currently experiencing an issue on

    Our engineers are aware of the issue and are currently working on resolving the matter.

    We apologize for any inconvenience caused.


  • Date - 31/05/2024 05:51
  • Last Updated - 31/05/2024 05:53
Notice: Decommissioning of our Helm control p (Scheduled)
  • Priority - Low
  • Affecting Other - Legacy Windows Control Panel
  • Dear clients,  

    We have successfully migrated your hosting services from our legacy Windows control panel (Helm)to our Plesk servers, enhancing the overall security, performance, and reliability of your hosting services. 

    Decommissioning of HELM Servers:  On January 15, 2024, we will decommission our HELM environment. 

    As part of the decommissioning process, we have started turning off the web, email, and database servers. 

    Our migrations team has taken all precautions to ensure no services are still active on the legacy Helm servers.

    hould you experience any website or email-related issues in this period please contact our support team 


    1-grid Support Team

  • Date - 20/12/2023 15:39
  • Last Updated - 20/12/2023 15:44