Network Status News & Information

Update: 
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Date:16/04/2024 14:00

Current Status:  Investigating

We are aware some customers are still facing slow connectivity, We are investigating to get the issue resolved as soon as possible
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Update: 

Date:16/04/2024 11:19

Current Status:  Resolved (Monitoring)

Our engineers has completed the repairs on the corrupted filesystem. All systems should be operational once again, our engineers are monitoring the performance of the server and email connectivity.

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Update: 
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Date:16/04/2024 11:02

Current Status: 

Filesystem repairs are still underway, we will post periodic updates on the progress.

ETA: 1hr 

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Outage:  Intermittent email connectivity issues 
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Cause and Impact: 

We encountered filesystem corruption on one of our mailstorage clusters causing intermittent email issues for some customer. The issue is affecting mailboxes hosted on various shared Linux cPanel and Plesk servers, customer will experience mailbox timeouts and some mailboxes will load without email content.  

Attending: 1-grid engineers 

Current Status: 

After the issue was identified we have switched over to the secondary server in the cluster while running repairs on the affected mounts. Email services should be working on the secondary server , once the repair is finished we will revert to the primary server.

ETA: 2hr

=========================================================================

28/03/24 - 12:14 pm

Service Update: Email Issues Resolved

Our engineers have successfully resolved the email issues as of 28 March 2024 at 12:14 p.m. Thank you for your patience and understanding during this time.

Our team is closely monitoring the situation to ensure continued stability. Please don't hesitate to reach out if you encounter any further issues.

We appreciate your cooperation and apologize for any inconvenience caused. Stay tuned for further updates.

Dear Customer,

We are aware of an issue affecting some cPanel and Plesk Linux servers.

Our Sysadmins and engineers are attending to get the issue resolved as soon as possible. 

Affected servers: 

SRV11
SRV57 
SRV142
SRV149
SRV158
LNXSVRWEB04
LNXSVRWEB05
LNXSVRWEB08
WINSVRWEB12
WINSVRWEB17

This can also affect CVPS (Business cPanel VPS) on the particular host.

==================================================

Update: 

Work in progress 

SRV11
SRV149
SRV158
SRV174

LNXSVRWEB08

Fixed servers

SRV57 
SRV142
SRV52

LNXSVRWEB04
LNXSVRWEB05
LNXSVRWEB06
LNXSVRWEB07

WINSVRWEB12
WINSVRWEB17
==================================================

Update

Please note, we currently waiting on srv11.hostserv.co.za restore to complete.

All other servers/services has been restored

We apologise for the inconvenience that this may cause

==================================================

Update

Please note all servers/services has been restored

We apologise for the inconvenience that this may cause

Dear Customer,

Please note the article below should you be experiencing internet issues.


https://mybroadband.co.za/news/internet/528897-massive-internet-problems-in-south-africa.html

South Africa has been hit with a large Internet outage affecting thousands of users across the country. It includes a lack of Internet access and users unable to access online services.

The outage started around 12:30 on Thursday, 14 March 2024. The initial indication is that it is related to a Microsoft Azure outage.

The outage tracker, Downdetector, showed a big spike in reports of issues on websites, apps, and network providers that offer data services.

Many Vodacom customers have also reported that their mobile data was down in several parts of the country.

At the time of publication, reports were streaming in from South African Internet users about problems accessing many high-profile online services.

These services include FNB, LinkedIn, Microsoft 365, Microsoft Teams, WhatsApp, X (Twitter), and Xbox.

Many broadband users, including Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox subscribers, also reported problems with their Internet access.

According to the outage maps of the affected services, users across South Africa have been impacted.

srv133 will be undergoing scheduled maintenance on Thu 29/02/2024.

Approximate downtime will be 2 hours.

Dear Customer,

We are aware of errors experienced on Lnxsrvweb03.

Our Sysadmin is currently working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Good day

Please note that we are currently experiencing technical difficulty with one of our hosts, our Advanced System Engineers are currently investigating this problem.

Bellow is the list of affected servers:

We apologize for the inconvenience caused.

On February 17, 2024, an outage was reported on the server lnxsvrweb06.

This outage has impacted all websites hosted on the server. As a result, users are currently unable to access these websites, causing inconvenience and disruption.

Current Status: At present, engineers are actively investigating the root cause of the outage to restore services as soon as possible. Initial diagnostics indicate that the issue lies within the server infrastructure, but further analysis is required to pinpoint the exact cause.

Apologies: We sincerely apologize for any inconvenience caused by this outage.

Rest assured, our team is working diligently to resolve the issue and restore services to normal operation as quickly as possible.

We appreciate your patience and understanding during this time.

Dear client,

We know that our Plesk Linux environment is currently experiencing issues with emails and websites.

Our Tech team is liaising with the provider to find a solution.

We apologize for the inconvenience caused.

1-grid Support

Dear valued customer,

We are currently experiencing an issue affecting our webserver LNXSVRWEB08.

The webserver is experiencing difficulties starting and keeps crashing intermittently.

Rest assured, we have promptly escalated the matter by logging a support ticket with Plesk, and our support team is diligently collaborating with them to expedite a resolution.

We appreciate your patience and understanding during this time.

We will keep you updated on the progress and provide any pertinent information as soon as it becomes available.

Sincerely,

1-grid Support

Dear Valued Customer,

We regret to inform you that our server lnxsvrweb03.hostserv.co.za is currently experiencing technical issues, leading to disruptions in website loading and impacting certain webmail clients.

Our dedicated team is actively working to identify and resolve the problem promptly.

We understand the importance of uninterrupted service and are committed to restoring normalcy as quickly as possible.

We apologize for any inconvenience this may have caused and appreciate your patience during this time.

We will keep you updated on the progress, and please rest assured that all necessary measures are being taken to ensure the stability and reliability of our services.

Sincerely,
1-grid Support

Dear Customer,

We are currently experiencing issues on the server mentioned above causing some websites not to load.

Furtermore, some webmail client is affected as well.

Our team is actively working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,
1-grid Support

We are aware of the current network issue impacting some of our cPanel VPS hosting servers. Please be assured that our technical team is actively working to resolve this as quickly and efficiently as possible. We understand the importance of uninterrupted service and are committed to restoring full functionality at the earliest.

We appreciate your patience and understanding during this time and will provide updates as the situation progresses.

UPDATE: The issue has been resolved

Dear valued clients

Please note the ZACR is temporary down, we did report the issue to the development team and they are currently working on rectifying the outage.

The effect service will be that no new domain can be registerd at the momnet, we do apologize for the inconvenience, but we will update the progress every 30min

Regards 
1-Grid Support



Update :

Please note the ZACR is temporary down, we did report the issue to the development team and they are currently working on rectifying the outage.

The effect service will be that no new domain can be registerd at the momnet, we do apologize for the inconvenience, but we will update the progress every Hour

Regards 
1-Grid Support

Dear valued customer

Please note this moring we had a host go down due to windows updated

The effected host wa C08-HV07 but the did pick up the issue immediatly and the issue was resolved with in 30min

We do apoligize for the outage

Down :  8:00 am
Up    :   8:30 am

Downtime 30min

We do apoligize for the outage

Regards
1-Grid Support

Dear Customer,

Please note that we are currently experiencing an issue on winmails01.hostserv.co.za

Our engineers are aware of the issue and are currently working on resolving the matter.

We apologize for any inconvenience caused.

Sincerely,

Dear Customer,

Please note that we are currently experiencing an issue on winsvrmail04.hostserv.co.za

Our engineers are aware of the issue and are currently working on resolving the matter.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Dear Customer,

Please note that we are currently experiencing an issue on WINMAILS02.hostserv.co.za

We do apologize for the inconvenience caused.

Any email issues experienced should be sent to support@1-grid.com. Or call 021 200 1200

Our engineers are aware of the issue and are currently working on resolving the matter.

Sincerely,

1-grid Support

Affected Servers:

srv11

Impact:

Due to the nature of the outage, customers may experience intermittent connectivity.

We are working on getting the issue resolved as soon as possible and will update once resolved.

1-grid Support Team

Please note that we are currently experiencing an outage on WINMAILS01.hostserv.co.za

We do apologize for the inconvenience caused.

Any email issues experienced should be sent to support@1-grid.com. Or call 021 200 1200

Our engineers are aware of the issue and are currently working on resolving the matter.

-------------------------------------------------------

Update:

Legacy TLS encryption is no longer supported with the newer Outlook client so trying to set IMAP with TLS does not work with the legacy Smartermail 15 servers

 The IMAP configuration only works with the default port settings Incoming:143 and Outgoing: 25

 
Please update email settings to reflect the above.

Alternatively, please use webmail  https://winmails01.hostserv.co.za/Login.aspx

We do apologize for the inconvenience caused.

Sincerely,

1-grid Support

Dear Customer,

We are aware that the option to log support tickets in your 1-grid customer zone is currently not available.

Our Developers are currently working on bringing this functionality back.

In the meantime please email Support via  support@1-grid.com to log support tickets

Thank you for your patience.

Sincerely, 

1-gris Support

Dear Valued Customer 

Please be advised we are aware that the Helm glodns portal is unavailable at the moment and our engineers are working on it, assured this will not affect 
the normal services 

The Helm glodns portal will be up momentarily but will keep posting updated as we progress.

We do apologize for the apologize for the inconvenience. ad we value your business uptime



Regards
1-Grid-Support

Dear Customer,

We are currently experiencing email issues with Winsvrmail02, hosting emails for domains.

Our Sysadmin team is currently working on resolving this issue.

We do apologize for any inconvenience caused.

Updates will follow.


Sincerely,

1-grid Support


---------------------------------------------------

Server is back online and emails should be sending / receiving

We are continuing to monitor this from our side

Let our support team know should any further email issues arise

Dear Customer

We are experiencing more issues with one of our mail servers, this will affect email functionality for customers on Plesk environments.

Our engineers are working to resolve this issue.

Updates to follow.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support.

Dear Customer,

We are experiencing more issues with one of our mail storage servers, this will affect email functionality for customers on our cPanel and Plesk environments.

Our engineers have managed to fix the primary cause and are monitoring logs to confirm that mail flow is back to normal.

Updates to follow.

We apologize for any inconvenience caused.


Sincerely,

1-grid Support.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Customer,

Our engineers managed to resolve the issue with our Mailstorage server, however, due to the severity of the outage mail spools are high.

Customers will still experience intermittent timeouts on webmail and email clients as well as some email delays.

We apologize for any inconvenience caused.



-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Valued Customers,

we regret to inform you that we are currently experiencing technical difficulties related to an undersea cable break.

As a result, you may intermittently encounter issues when attempting to engage with our services that require international connectivity, such as international domain searches.


Sincerely,

1-grid Support Team

Dear Valued Customers,

Please note we have updated our routing and service will continue as per the normal


Sincerely,

1-grid Support Team

Dear Customer,

We are aware that some customers are experiencing email issues on WinsvMail04.

Our Sysadmin is currently working on resolving this issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Dear Valued Customer

We would like to inform you that we will be performing maintenance on our Inbound Spam Firewall Solution (Spamtitan) as part of our planned Network maintenance.

During this time you might experience interuption in incoming email and/or mail delays.

The purpose of this maintenance is to upgrade our networking infrastructure to provide you with improved connectivity and increased resilience. We understand that this may cause some inconvenience to you, and we apologize for any disruption this may cause in advance.

Please feel free to contact our support team should you have any queries by sending an email to support@1-grid.com

Thank you for your understanding and cooperation during this maintenance period. 

We appreciate your continued trust and support in our services.

Sincerely, 
1-grid Infrastructure Team

Good day 

Please note that we are currently experiencing technical difficulties with one of our hosts, our Advanced System Engineers are currently investigating this problem.

We sincerely apologize for the inconvenience caused.

_________________________________________

The host is back online and all servers linked should be operational

For further questions or concerns contact support on 021 200 1200 / support@1-grid.com 

Dear Valued Customer

We would like to inform you that we will be performing maintenance on our data center infrastructure which includes network upgrades that will affect your dedicated server hosted with us.

The maintenance is scheduled to take place from 20:00PM, Friday 4 August until 02:00AM, Saturday 5 August.

Some services will not be accessible during this maintenance window. The expected downtime per cabinet should not exceed 5 minutes.

The purpose of this maintenance is to upgrade our networking infrastructure to provide you with improved connectivity, increased resilience, and enhanced security for your dedicated server. We understand that this may cause some inconvenience to you, and we apologize for any disruption this may cause in advance.

We assure you that we will do everything possible to minimize the duration of this maintenance and to restore services as quickly as possible. Please be assured that all data and information stored on your server will be unaffected by this maintenance.

If you have any questions or concerns, please do not hesitate to contact our support team by sending an email to support@1-grid.com. We are always available to assist you with any queries you may have.

Thank you for your understanding and cooperation during this maintenance period. 

We appreciate your continued trust and support in our services.

Sincerely,
1-grid Infrastructure Team

ZACR SRS Cutover (1 July)

Please be aware that tomorrow is the cutover to the new SRS system for ZACR

This means that during the transition period (8am to 10pm) .co.za, .net.za, .org.za and .web.za registration will be unavailable and zone updates can be submitted but won't be published.

ZA Registry Consortium (Pty) Ltd (ZARC) will be merging the .co.za, .org.za, .net.za and .web.za EPP servers during this 14-hour maintenance window

More information can be found here - https://www.registry.net.za/content2.php?gen=1&contentid=264

Dear Customer,

We are investigating an issue regarding Spamtitan and emails with attachments getting blocked.
 

Impact: Customers are unable to receive emails with attachments
 

Current status: Spamtitan is aware and currently investigating a fix for the issue
 

We apologize sincerely for any inconvenience caused.


1-grid Support.


*****************************************************************

Update - 12:53 2023/07/19

A fix has been applied and we are provisionally testing

Dear Customer,

We are aware that our shared environment is currently experiencing a high load which is causing slow speeds (website/ email).

Our Sysadmin is currently attending and we will update once resolved.

We do apologize for any inconvenience caused.

Sincerely,

1-grid Support.

Good Evening Valued Customer 

Please note we are currently experiencing some technical issues at our DC site but our engineers are working on it now and will keep this status page updated as we progress

We do apologize for any inconvenience 

Below is the affected servers

FOR11-WIN4
ARZ62-WIN1
STA05-WIN4
adl32-win1
COM200-WIN11
PSU01-NIX03
LOG36-WIN01
LOG36-WIN04
AMH33-WIN5
KBS01-WIN5
DYA02-NIX1
BUY08-WIN2
8BI03-WIN4
ARV54-NIX2
THU110-WIN1
NNH119-WIN1
NIC995-WIN1
CYB08-WIN6_OLD
AMH33-WIN3
LOG36-WIN03
AQS34-NIX01
CHR83-WIN1
ONL11-WIN10
BEA70-WIN12
BOL04-WIN5
AVAILABLE
AVAILABLE
E2S01-WIN19
SUK18-WIN2
SPE66-WIN1
EIR15-WIN2
hea76-win4
PBS80-WIN1
DNSCACHE01

Regards 



UPDATE: 19:30

Dear Customer,

We have experienced a connectivity issue at our Cape Town Data Center (DC) affecting one of our cabinets. Our engineers on site have resolved the issue, related to the above server. Our sincere apologies for the downtime it was confirmed one of the switches was causing the issue which has since been replaced


We appreciate your patience during that period.

Kindly note we are going to perform scheduled routine maintenance on the folowing servers :

srv66.hostserv.co.za
srv78.hostserv.co.za
srv05.hostserv.co.za
srv109.hostserv.co.za
srv11.hostserv.co.za
srv127.hostserv.co.za
srv14.hostserv.co.za
srv157.hostserv.co.za
srv176.hostserv.co.za
srv22.hostserv.co.za
srv29.hostserv.co.za
srv40.hostserv.co.za
srv41.hostserv.co.za
srv57.hostserv.co.za
srv80.hostserv.co.za
srv99.hostserv.co.za
srv06.hostserv.co.za
srv07.hostserv.co.za
srv144.hostserv.co.za
srv15.hostserv.co.za
srv164.hostserv.co.za
srv19.hostserv.co.za
srv30.hostserv.co.za
srv32.hostserv.co.za
srv37.hostserv.co.za
srv43.hostserv.co.za
srv44.hostserv.co.za
srv45.hostserv.co.za
srv46.hostserv.co.za
srv47.hostserv.co.za
srv48.hostserv.co.za
srv49.hostserv.co.za
srv51.hostserv.co.za
srv52.hostserv.co.za
srv61.hostserv.co.za
srv77.hostserv.co.za
srv83.hostserv.co.za

During this time, access to cPanel wil be intermitted.

We apologise for the inconvience that this may cause

Dear Customer,

We have scheduled maintenance on our WHMCS system today starting at 23:00 PM.

Any customer trying to log in to their client area at this time will be redirected to a maintenance page.

We do apologize for any inconvenience caused.

Sincerely,

1-grid Support.

Please note as part of improving performance and security, 1-grid will be upgrading MariaDB to version 10.5 for the following servers :

srv145.hostserv.co.za
srv147.hostserv.co.za
srv149.hostserv.co.za
srv153.hostserv.co.za
srv156.hostserv.co.za
srv158.hostserv.co.za
srv160.hostserv.co.za
srv166.hostserv.co.za
srv172.hostserv.co.za
srv50.hostserv.co.za
srv55.hostserv.co.za
srv56.hostserv.co.za
srv59.hostserv.co.za
srv62.hostserv.co.za
srv63.hostserv.co.za
srv65.hostserv.co.za
srv82.hostserv.co.za
srv84.hostserv.co.za
srv90.hostserv.co.za
srv95.hostserv.co.za
srv96.hostserv.co.za
srv98.hostserv.co.za

During the maintenance, websites might be loading intermittently and Databases be unavailable intermittently untill the maintenance is complete.

We apologise for any inconvience that this might cause.

Dear Valued Customers,

We would like to inform you that we have scheduled maintenance for our shared server and VPS platform to further enhance your user experience and ensure the stability and reliability of our services. During this maintenance period, there may be temporary disruptions to the platform's availability. We apologize for any inconvenience this may cause and appreciate your understanding.

Maintenance Details:
Start Date: 05/06/2023 21:55
End Date: 06/06/2023 00:00

~~~~~~~~~~~~~~~~~

Platforms impacted:

srv65.hostserv.co.za
srv80.hostserv.co.za
srv82.hostserv.co.za

winwebr04.hostserv.co.za

SpamTitan login
~~~~~~~~~~~~~~~~~

During this time, you may experience intermittent access or brief periods of service unavailability. Our dedicated team will be working diligently to minimize the impact and complete the maintenance as quickly as possible.

We recommend that you plan your activities accordingly and consider any potential impact on your workflow. If you have any time-sensitive tasks, please ensure they are completed before the maintenance window.

We appreciate your patience and support as we strive to provide you with the best possible platform experience. If you have any urgent concerns or questions, please don't hesitate to reach out to our customer support team at support@1-grid.com.

Please note as part of improving performance and security, 1-grid will be upgrading MariaDB to version 10.5 for the following servers :

srv132.hostserv.co.za
srv142.hostserv.co.za
srv174.hostserv.co.za
srv53.hostserv.co.za
srv64.hostserv.co.za
srv68.hostserv.co.za
srv70.hostserv.co.za
srv81.hostserv.co.za
srv87.hostserv.co.za
lnxwsd01.hostserv.co.za
lnxwsd02.hostserv.co.za
lnxwsd03.hostserv.co.za
lnxwsd04.hostserv.co.za
lnxwsd05.hostserv.co.za
lnxwsd06.hostserv.co.za
srv108.hostserv.co.za
srv112.hostserv.co.za
srv112.hostserv.co.za
srv114.hostserv.co.za
srv115.hostserv.co.za
srv133.hostserv.co.za

During the maintenance, websites might be loading intermittently and Databases be unavailable intermittently untill the maintenance is complete.

We apologise for any inconvience that this might cause.

Dear Customer,

We are investigating an issue on our Acronis backup cluster with utmost priority.

Impact: Customers are unable to backup and restore content from our backup cluster, and via hosting control panels The issue has been escalated to Acronis and 1-grid engineers have been working closely with the Chief Success Officer ands Senior Engineers at Acronis to rectify the issue.

Current status: At this point, it's evident that the cluster became degraded and data loss occurred. We have however recovered the cluster to a point where new backups are processing and completing.

We are enabling all protection plans and backups are busy running across our environment.


We apologize sincerely for any inconvenience caused.


1-grid Support.

Dear Valued Customer

We are currently experiencing a an issue on the server - srv90.hostserv.co.za

The impact affects all services currently hosted with websites and emails being down.

Our engineers are working around the clock to get this fixed and we will post updates here in the meantime.

Regards
1-Grid-Support

Dear Customers,

To enhance the security and protect the privacy of our customers, we are implementing a new policy.

We will no longer support email sending over unencrypted connections.

Please make sure to update your Outlook SMTP settings to send out over SSL, this change will significantly improve the security of your account and help safeguard your sensitive data.

https://1-grid.com/knowledge/outlook-2016-how-to-change-email-settings

Thank you for your co-operation.

Sincerely,

1-grid Support

Dear Customer,

We are currently experiencing email issues with Winsvrmail06, hosting emails for domains on Winsvr11.hostsrv.co.za.

Our Sysadmin is currently working on resolving this issue.

We do apologize for any inconvenience caused.

Updates will follow.

Sincerely,

1-grid Support

Maintenance has been completed successfully and currently being monitored for any potential issues.

We thank you for your patience

=================================================================================================

Kindly note we will be doing routine extended maintenance on Mail server affecting our shared Plesk Linux and shared cPanel environment.

During the maintenance window, customers might experience intermitted or slow connectivity to their mailboxes.

We apologise for any inconvenience that this may cause

Dear Customer,

We are currently experiencing issues with our phone lines.

Our tech team is busy resolving the issue.

We will contact any customers who tried to reach us via telephone during this time as soon as we are back online.

We apologize for any inconvenience caused.

1-grid Support Team

Dear Customer,

Please note some customers will experience connectivity/authentication issues concerning their emails.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologize for the inconvenience caused.

Sincerely,

1-grid Support

Dear Customer,

We are aware that some customers are getting SQL connection errors on their websites as well as errors when logging into webmail.

The affected server is srv158.hostserv.co.za.

We are currently attending to this matter to get it resolved. 

We apologize for any inconvenience caused.

Sincerely,

1-grid Support


--------------------------------

The issue has now been resolved and all webmail logins should be working on srv158

 

Dear Customer,

We are aware that some of our customers are having issues loading their websites on above mentioned server.

Out reach team is investigating this issue and updates will follow.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Please note the issue has been resolved and all mail flow restored
 ---

Please note we are investigating an issue where mail are bouncing back from gmail with error message stating the SPF or DKIM records did not pass.

We are currently engaging Mailchannels regarding the SPF failure and is giving this our utmost highest priority, to get it resolved.

We apologise for the inconvience this may cause

Update:   02/03/2023 16:50

All outbound emails are now being delivered and we are currently not seeing any intermittent issues.

The emails that are backed up in the upstream servers should be clearing emails out from the queues now

Sincerely,

1-grid Support

-----------------------------------------


Update 02/03/2023 15:07

Mailchannels re-enstated the outage

We are monitoring this closely and are pushing for a further update

Dear Customer,

We are currently experiencing issues on the server mentioned above causing some websites not to load.

Our team is actively working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,
1-grid Support

Dear 1-grid customers,

We will be performing scheduled maintenance on our servers from 25/01/2023 22:00 until 26/01/2023 02:00.

You may experience a loss of connection during this time for approximately 10 -15 minutes.

We apologise in advance for any inconvenience caused.

Regards
1-grid support team

Dear Customer,

We are currently experiencing issues on the server mentioned above causing some websites not to load.

Our team is actively working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,
1-grid Support

Dear Customers

This is a notification to alert you that we are currently doing maintenance on our servers.

You may experience some downtime during the hours of 10 pm and 23:59 07/01/2023.

We apologize for any inconvenience that might be caused.

Regards

1-grid support

This issue has been resolved and all services should be back to normal.

-------------------------------------------------------------------------------------------------------------------------------------------

Dear customers

We are currently aware of certain services that is unreachable.
Our team is working on this and will be getting everything up and running as soon as possible.

Dear Customers

This is a notification to make you aware that we are currently doing maintenace on our servers.

You may experince some down time during the hours of 8pm and 12am 03/01/2023

Hi All,

Please note we are aware of a phishing campaign targeting some of our customer's domains hosted at 1-grid. The email impersonates a local hosting company (xneelo) requesting manual payment.

We urge all our customers to avoid clicking on any links in the email and mark the email as spam and/or delete it altogether.

Thank you

1-grid support

UPDATE:

Good day,

We can confirm that the DNS related issues with our WebsitePanel (WSP) name servers has been resolved.

Thank you so much for your patience during this time.

Please let us know if you experience any further issues so that our team can investigate.

Regards,

1-Grid.com

The mail server is back online.

Hi all, 

Please be advised that we have one of our host servers that is currently experiencing network issues and this has affected some of our shared host servers..

Our engineers are working flat out to get the issue resolved asap.

We greatly apologize for any inconvenience caused.

Affected Servers:

srv82.hostserv.co.za
srv62.hostserv.co.za
srv84.hostserv.co.za
srv22.hostserv.co.za
srv108.hostserv.co.za
srv81.hostserv.co.za
wsd1.hostserv.co.za

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience.

Migration Timeframe

Start: 21 November 2022 @22:00
End: 21 November 2022 @23:30

Affected Services

- Customer VPS

- Shared hosting servers

All services are working and our engineers are still busy monitoring the issue to make sure it is permanently resolved

Sincerely,

1-grid Support

======================================================================

Dear Customer,

We are aware that emails with attachments bigger than 3MB are being blocked as Spam on MailChannels.

Legacy Smarteremail servers affected:

winmails01.hostserv.co.za
winmails02.hostserv.co.za
winmails03.hostserv.co.za
winmails04.hostserv.co.za

Our engineers are working with our MailChannels provider to get this issue resolved.


We do apologize for any inconvenience caused.

In the meanwhile please use wetransfer to send big attachments as per the steps provided here:- https://1-grid.com/knowledge/how-to-upload-files-to-wetransfer


Sincerely,

1-grid Support

All services are working and our engineers are still busy monitoring the server. 

Sincerely,

1-grid Support

======================================================================

Please note

We are performing emergency maintenance on winmailr04.hostserv.co.za. 

During the time of the maintenance, you can expect interruptions to your mail services both incoming and outgoing. 

We will post an update once the maintenance has completed.

We apologize for any inconvenience that this might cause

Dear Customer,

1-grid is aware of a phishing campaign targeting 1-grid customers.

We, therefore, urge all our clients to take extra care and ensure that correspondence from us include the 1-grid.com domain.

Sincerely,

1-grid Support

We are aware of virtual machines that are currently unresponsive.
We are attending to the situation and will be getting them up and running as soon as possible.

We sincerely apologise for the inconvenience.

Dear customer 

We have one of our Host servers that are down and our engineers are working flat out to get this resolved.

We greatly apologize for any inconvenience that might have been caused.


Sincerely 

1-grid support

Dear customer 

Due to the Mail sync outage experienced last night, customers with POP email accounts will experience a re-download of all emails on the server.

We advise you to set up your email account as IMAP to prevent this from happening.


https://1-grid.com/knowledge/how-to-setup-email-account-on-outlook-2013/


https://1-grid.com/knowledge/how-to-set-up-email-in-outlook-2016/



=======================================================================

The issue has been resolved and our sysadmins are still monitoring.

Last Updated - 13/10/2022 23:26



=========================================================================
Dear client,

We are currently experiencing an email sync issue and our engineers are currently busy working on resolving the issue.

We do apologize for the inconvenience caused.

We will update you as soon as possible.

This issue has been resolved. 


==================================================


We are currently experiencing connectivity issues with our website builder platform. 

Our Sysadmins are busy investigating what is causing the issue.

We do apologize for the inconvenience caused.

This matter has been resolved and access to all VPS's have been restored.

Thank you for your patience and understanding.

Dear Customer

We are aware that some of our customers are currently experiencing email authentication issues.

This means that any application you use to connect to your email including webmail will pop up with an error or password request. 

Our engineers are currently working on resolving this issue.

We do apologize for any inconvenience caused.

1-grid Support.

Good day

Please note that our SSL Vendor is temporarily unavailable for new SSL orders.

The vendor is currently performing maintenance.

We apologize for the inconvenience that this may cause.

Good day

Please note we are currently experiencing a delay with outgoing emails.

Our senior engineers are currently looking into resolving this.

We apologize for the inconvenience caused.

Maintenance is complete and service restored.

===========================================

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv75.hostserv.co.za
srv85.hostserv.co.za
srv134.hostserv.co.za
srv131.hostserv.co.za
srv155.hostserv.co.za
srv141.hostserv.co.za
srv04.hostserv.co.za
srv21.hostserv.co.za
srv107.hostserv.co.za
srv97.hostserv.co.za
srv94.hostserv.co.za
srv113.hostserv.co.za
srv106.hostserv.co.za
srv86.hostserv.co.za
srv54.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Dear Customer,

We've received a notification from Payfast confirming they are currently experiencing issues with their 3d secure card payments.

Please see alternative payment options via the link below:

https://1-grid.com/knowledge/easy-to-use-payment-methods


Their team is currently working on getting this issue resolved.

Maintenance is complete and service restored.

===========================================


Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv167.hostserv.co.za
srv151.hostserv.co.za
srv150.hostserv.co.za
srv135.hostserv.co.za
srv03.hostserv.co.za
srv91.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Maintenance is complete and service restored.

===========================================

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv162.hostserv.co.za
srv35.hostserv.co.za
srv139.hostserv.co.za
srv130.hostserv.co.za
srv148.hostserv.co.za
srv118.hostserv.co.za
srv116.hostserv.co.za
srv146.hostserv.co.za
srv126.hostserv.co.za
srv125.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Kindly note we have scheduled maintenance for our inbound spam filter servers cluster.

During the time of the maintenance, inbound mail might be delayed.

We apologise for any inconvenience this may cause

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv73.hostserv.co.za
srv88.hostserv.co.za
srv69.hostserv.co.za
srv27.hostserv.co.za
srv38.hostserv.co.za
srv173.hostserv.co.za
srv128.hostserv.co.za
srv42.hostserv.co.za
srv93.hostserv.co.za
srv163.hostserv.co.za
srv09.hostserv.co.za
srv159.hostserv.co.za
srv16.hostserv.co.za
srv17.hostserv.co.za
srv28.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Routing issues have been resolved by our upstream provider.



_________________

Dear customer,

We are aware of the connection issues reported.

Our team is investigating connectivity issues between our upstream provider and Seacom. Further updates to follow.

We do apologize for any inconvenience caused.

Sincerely,

1-grid Support

Update:

We've received the fix below for the Gmail issue reported.

SPF:   v=spf1 a mx include:relay.mailchannels.net ~all

https://1-grid.com/knowledge/cpanel-how-to-setup-an-spf-record

This would need to be manually added on the remote server if your domain's nameservers point elsewhere.

We do apologize for any inconvenience caused.

Sincerely,
1-grid Technical Support




------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



Dear Customer,

We are aware of undelivered emails to Gmail accounts affecting some of our customers

The issue has been escalated to our outbound firewall provider who's currently investigating if the issue is related to a Gmail security update or if it's local.

An update will be provided an update as soon as one becomes available.

We do apologize for any inconvenience caused.

Sincerely,
1-grid Technical Support

Dear Customer,

Please be aware that our 1-grid mobile application is currently offline.

Our developers are currently investigating this issue.

We apologize for any inconvenience caused.


Sincerely,

1-grid Support.

Kindly note all maintenance has been completed.

===========================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv143.hostserv.co.za
srv103.hostserv.co.za
srv152.hostserv.co.za
srv154.hostserv.co.za
srv119.hostserv.co.za
srv76.hostserv.co.za
srv129.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Update - 2022-05-23 : 16:30
---------------------------------------

Status:  Completed - Monitoring

We have recovered all the affected mailboxes and email services will continue as per normal.

Should you have any further issues or mailboxes not showing content, kindly send a support ticket to support@1-grid.com


Update - 2022-05-23 : 13:30
---------------------------------------

Status:  Recovery

The Issue has been resolved for majority of the accounts on the server.

Our engineers are still monitoring to look for any potential affected customers.

We once again apologise for the inconvience caused.


Update - 2022-05-23 : 09:30
---------------------------------------

Status:  Recovery

Our engineers have identified the cause of the outage asn have initiated recovery processes.

Once again we apologise for the inconvience caused


========================================================

We are aware of an issue on one of our shared hosting services srv50.hostserv.co.za.

Affected Services: Email services on srv50.hostserv.co.za not showing IMAP content including folders and emails

Detail: We have detected that a number of accounts hosted on srv50.hostserv.co.za is loading empty IMAP folders due to an outage on our email storage servers. 

Kindly note all maintenance has been completed.

===========================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv33.hostserv.co.za
srv20.hostserv.co.za
srv165.hostserv.co.za
srv171.hostserv.co.za
srv71.hostserv.co.za
srv92.hostserv.co.za
srv89.hostserv.co.za
srv138.hostserv.co.za
srv140.hostserv.co.za
srv136.hostserv.co.za
srv137.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Attention Customers

We are aware of an issue on SRV57 related to internal mail. We are currently investigating this issue. 

We apologize for any inconvenience that this has caused

Regards
1-grid Team

Please note we are still busy with extended maintenance on srv105.hostserv.co.za

Apologise for any inconvience caused

======================================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv08.hostserv.co.za
srv74.hostserv.co.za
srv105.hostserv.co.za
srv36.hostserv.co.za
srv72.hostserv.co.za
srv117.hostserv.co.za
srv122.hostserv.co.za
srv102.hostserv.co.za
srv168.hostserv.co.za
srv161.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv67.hostserv.co.za
srv12.hostserv.co.za
srv104.hostserv.co.za
srv10.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Maintenance is complete and service restored.

===========================================
Maintenance is still undergoing for server
srv169.hostserv.co.za

Partial functionality to credit and cheque card, as well as EFT payments, have been restored 

____________________________________________________________
Payfast is experiencing issues with payment processing. 

This will affect any clients wishing to pay via their platform.

Please use Snapscan for any urgent purchases.

PayFast Status

Dear Customer,

Some of our customers are experiencing issues where emails are not displaying in the webmail inbox.

Our Sysadmin is currently investigating this issue.

We do apologize for any inconvenience caused.

Sincerely,
1-grid Technical support

Attention Customers

We are currently aware of an issue where mails are missing from inboxes.

We are investigating this issue and will provide feedback as soon as possible.

We apoligize for any inconvenince that this might cause.

1-grid team 

==================================================

UPDATE:

We managed to resolve this issue and all mail should now be visible in your inbox

Update: The maintenance has been completed successfully.


Please note we will be performing maintenance on our cPanel Cluster, which will take place on 13 April at 10pm.
Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Dear Customers

We are aware of some issues related to mail and websites on the following servers: 

srv154

srv59

srv33

lnxwsd05

winsvrweb06

winsvrweb07

This has been escallated to out network engineers who are working to resolve this.

We do apologize for any inconvenience caused.

1-grid Support.

Dear Customer

We are aware that some of our customers hosted on SRV77 are currently experiencing email authentication issues.

This means that your Outlook or any application you use to connect to your email will pop up with a password request.

Our engineers are currently working on resolving this sissue.

We do apologize for any inconvenience caused.

1-grid Support.

Dear Customer,

We are currently experiencing issues with outgoing emails on SRV43.

Our engineers are in progress in resolving this issue.

We do apologize for any inconvenience caused.

1-grid Support Team

Update:

Please note that we have applied a temporary fix, we have tested and it appears to be working.



-------------------------------------------------------------

Good day

Please note that we are aware of the connectivity issues between 1-Grid and Microsoft Azure.

We are simultaneously communicating with Microsoft in order to establish a direct peer connection as well as for our streaming provider to resolve the issue.

We apologize for the inconvenience caused.



Kind Regards

Please note that the service on parked03.1-grid.com server is not available.

We are busy investigating the issue and will update post update as soon as possible.

We do apologize for the inconvenience.

Please note that are some customers experiencing issues with incoming emails.

Our engineers are currently investigating the cause with the highest urgency.

We will provide updates as they become available

Please accept our apology for the interruption in service.

Please note that are some customers experiencing issues with incoming emails.

Our engineers are currently investigating the cause with the highest urgency.

We will provide updates as they become available

Please accept our apology for the interruption in service.

The connection issue should be resolved and we are currently monitoring.

Business VPS (WHM/cPanel)

Again we apologise for any incovnience caused.

Please note we have scheduled maintenance planned for our mail servers on linux shared environment.

Customers might expierence intermitted connectivity issues during the maintenance window.

We apologise for any inconvience this may cause

Dear Customers.

Our engineers reported that all issues related to emails have been resolved.

Please restart your Outlook for emails to resume. Should you still receive a pop up please reset your email password.

https://1-grid.com/knowledge/customer-zone-how-to-change-email-password/

Note that there might be a backlog of emails depending on how many emails your domain has.

Do allow relevant time for sending and receiving to resume in real-time.

We Apologise for the inconvenience caused,

 
========================================

Update

Should you be experiencing emails re-downloading this is a result of having a POP account instead of IMAP.

Due to connectivity being restored POP accounts do not have the intelligence to know that the emails already exist in your mailbox thus it will download everything again that is stored on the Mail Server.

To set up your account to use IMAP please see the steps provided below.

https://1-grid.com/knowledge/configuring-an-imap-email-account-in-outlook-2016/

To use webmail instead of email client software.

https://1-grid.com/knowledge/cpanel-how-to-access-your-email-via-webmail

Dear customer.

We are currently experiencing mail delays on some of our SpamTitan servers.

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologize for the inconvenience caused.

Update: 

If you are expierencing any inbound mail not working, please set your MX records to the following : 

1-grid-mx04.com.
1-grid-mx03.co.za.
1-grid-mx02.com.
1-grid-mx01.co.za.

-------------------------------------

Update

Please note the issue is resolved and our engineers are currently monitoring the situation.

Should you still be expierencing issues with not receiving new inbound mail, please let us know in order to assist.

We apologise for any inconvience this has caused

Dear Customer,

We received reports that access to restore backups currently is not available.

We've escalated this issue to the Acronis Engineers who are currently investigating.

All backups will be available for restoration once the connection issue has been resolved.

We apologize for any inconvenience caused.

Dear Customer,

Please note that we are currently experiencing connectivity issues in our Plesk environment.

Our engineers are aware of the issue and currently working on resolving the matter.

Please refer to our network status page for updates:- https://1-grid.com/client/serverstatus.php

We do apologize for the inconvenience caused.

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience.

Migration Timeframe

Start: 22 Jan 2022 @22:00
End: 23 Jan 2022 @04:00

Affected Services

- Customer VPS

- Shared hosting servers

srv100.hostserv.co.za
srv103.hostserv.co.za
srv106.hostserv.co.za
srv107.hostserv.co.za
srv113.hostserv.co.za
srv116.hostserv.co.za
srv117.hostserv.co.za
srv125.hostserv.co.za
srv129.hostserv.co.za
srv130.hostserv.co.za
srv131.hostserv.co.za
srv132.hostserv.co.za
srv134.hostserv.co.za
srv138.hostserv.co.za
srv142.hostserv.co.za
srv144.hostserv.co.za
srv145.hostserv.co.za
srv159.hostserv.co.za
srv163.hostserv.co.za
srv164.hostserv.co.za
srv166.hostserv.co.za
srv171.hostserv.co.za
srv173.hostserv.co.za
srv61.hostserv.co.za
srv65.hostserv.co.za
srv66.hostserv.co.za
srv74.hostserv.co.za
srv78.hostserv.co.za
srv82.hostserv.co.za
srv85.hostserv.co.za
srv86.hostserv.co.za
srv87.hostserv.co.za
srv90.hostserv.co.za
srv92.hostserv.co.za
srv93.hostserv.co.za
srv97.hostserv.co.za
srv98.hostserv.co.za
srv01.hostserv.co.za
srv08.hostserv.co.za
srv45.hostserv.co.za
srv49.hostserv.co.za
srv47.hostserv.co.za
srv46.hostserv.co.za
srv35.hostserv.co.za
srv27.hostserv.co.za
srv14.hostserv.co.za
srv04.hostserv.co.za
srv02.hostserv.co.za
lnxwsd02.hostserv.co.za
lnxwsd03.hostserv.co.za
lnxwsd04.hostserv.co.za
mail07.glodns.net
mail08.glodns.net
mail09.glodns.net
mail10.glodns.net
mail12.glodns.net
mail16.glodns.net
sql11.glodns.net
sql12.glodns.net
sql15.glodns.net
win03.glodns.net
dev02.wadns.net
mail13.wadns.net
mail03.wadns.net
mail05.wadns.net
mail06.wadns.net
mail07.wadns.net
mail09.wadns.net
mail12.wadns.net
mail13.wadns.net
mail15.wadns.net
mail19.wadns.net
mail21.wadns.net
mail23.wadns.net
mysql51.wadns.net
mysql51c.wadns.net
mysql51d.wadns.net
mysql51e.wadns.net
win01.wadns.net
win02.wadns.net
win04wadns.net
win05.wadns.net
win07b.wadns.net
win09.wadns.net
win10.wadns.net
winsvrweb03.hostserv.co.za
winsvrweb04.hostserv.co.za
winsvrmail01.hostserv.co.za
winsvrmail04.hostserv.co.za
winsvrmail05.hostserv.co.za
winsvrmail08.hostserv.co.za
winsvrmail09.hostserv.co.za
mail16.cpt.wa.co.za
winwebs04.cpt.wa.co.za
winwebs05.cpt.wa.co.za
winwebs06.cpt.wa.co.za
winwebs07.cpt.wa.co.za
winwebr05.cpt.wa.co.za
winmails03.cpt.wa.co.za
winmails05.cpt.wa.co.za
winmails06.cpt.wa.co.za
winmails04.cpt.wa.co.za
winsqlr02.cpt.wa.co.za
mysql01.cpt.wa.co.za
mysqlr01.cpt.wa.co.za
mysqls01.cpt.wa.co.za
mysqls02.cpt.wa.co.za
mysql4b.cpt.wa.co.za
mysql51.cpt.wa.co.za
win01.cpt.wa.co.za
win02.cpt.wa.co.za   

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience.

Migration Timeframe

Start:20 Jan 2022 @22:00
End: 21 Jan 2022 @04:00

Affected Services

- Customer VPS

- Shared hosting servers
winwebr04.hostserv.co.za
winwebr02..hostserv.co.za
winsvrweb16.hostserv.co.za
winsvrweb13.hostserv.co.za
winsvrweb12.hostserv.co.za
winsvrweb10.hostserv.co.za
winsvrweb09.hostserv.co.za
winsvrweb08.hostserv.co.za
winsvrweb05.hostserv.co.za
winsvrweb02.hostserv.co.za
winsvrweb01.hostserv.co.za
winmailr03.hostserv.co.za
lnxwsd06.hostserv.co.za
lnxwsd01.hostserv.co.za
lnxsvrweb03.hostserv.co.za
lnxsvrweb02.hostserv.co.za
srv99.hostserv.co.za
svr94.hostserv.co.za
srv88.hostserv.co.za
srv84.hostserv.co.za
srv83.hostserv.co.za
srv81.hostserv.co.za
srv80.hostserv.co.za
srv67.hostserv.co.za
srv64.hostserv.co.za
srv62.hostserv.co.za
srv57.hostserv.co.za
srv56.hostserv.co.za
srv55.hostserv.co.za
srv53.hostserv.co.za
srv48.hostserv.co.za
srv44.hostserv.co.za
srv43.hostserv.co.za
srv40.hostserv.co.za
srv38.hostserv.co.za
srv37.hostserv.co.za
srv36.hostserv.co.za
srv30.hostserv.co.za
srv176.hostserv.co.za
srv174.hostserv.co.za
srv168.hostserv.co.za
srv167.hostserv.co.za
srv158.hostserv.co.za
srv15.hostserv.co.za
srv149.hostserv.co.za
srv146.hostserv.co.za
srv143.hostserv.co.za
srv140.hostserv.co.za
srv13.hostserv.co.za
srv127.hostserv.co.za
srv122.hostserv.co.za
srv12.hostserv.co.za
srv109.hostserv.co.za
srv108.hostserv.co.za
srv105.hostserv.co.za
srv102.hostserv.co.za
srv09.hostserv.co.za
srv07.hostserv.co.za

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers. The maintenance will bring about various improvements including upgrades to our core network infrastructure and improved resilience. 
Detailed information of scheduled migrations will be posted on a daily basis on our status page.

Maintenance Dates

Virtual infrastructure (Shared & VPS servers)

19 to 23 Jan 2022

Time:10pm - 4am 

Dedicated Servers  

24 Jan to 12 Feb 2022

Time: 7pm - 4am 

Impact: 

The maintenance will be carried out after hours and will cause limited downtime not exceeding 3 hours per server.

Please reach out to our support team should you have questions or concerns.

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience. 

Migration Timeframe

Start:19 Jan 2022 @22:00
End: 20 Jan 2022 @04:00 

Affected Services

- Customer VPS

- Shared hosting servers
   srv32.hostserv.co.za
   srv133.hostserv.co.za
   srv104.hostserv.co.za
   srv54.hostserv.co.za 
   srv147.hostserv.co.za

Impact:  

The maintenance will be carried out after hours and will cause limited downtime not exceeding 3 hour per servers.

Please reach out to our support team should you have questions or concerns.

Please note customers will experience mail delays on winmails02.hostserv.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

Attention Customers

Payfast has informed us of an issue they are experiencing issues with payment systems

This will affect any clients wishing to pay via their platform.


All other payment methods are unaffected.

https://1-grid.com/knowledge/easy-to-use-payment-methods/

Please note we will be performing maintenance on our cPanel Cluster, which will take place on 17 December at 10pm.
Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Good day

Please note that we are currently experiencing a problem with our ticketing system.

We are currently investigating and treating this with great importance.

We apologize for the inconvenience caused.

Dear Customers.

We are currently investigating an issue with sending emails.

Attention Customers

We are curretly experiencing an issue with the backup portal

We have escallated it to our 3rd part provider and will provide updates.

We apologize for any inconvenience that this might cause.

Please note we will be performing maintenance on our cPanel Cluster, which will take place on the 25th of November at 10pm.
Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Standard Bank Internet Banking down or highly unresponsive

Dear Customers

We have been notified of outbound email delays from mailchannels.
The issue is being attended to and we will be notified once resolved.

We apologize for any inconvenience caused.

Update: MailChannels have confirmed that this issue has now been resolved. 

Dear Customer,

ABSA internet banking is down.

This will affect customers wishing to pay via instant EFT from ABSA.

All other payment methods are unaffected.

https://1-grid.com/knowledge/easy-to-use-payment-methods/

Update : 

The email spools have cleared and all services are back to normal.  

Plese accept our apology for the extended downtime while we worked to resolve the issue.


=======================================

Update :

The load issues on our spamfirewall cluster was successfully resolved by the earlier fixes applied by the engineering team.

There is however a large buildup of emails in the firewall queues. Customers will still experience delays as the queues are processed.

ETA: We expect the queue to clear out in the next 2 - 4 hours.


We sincerely apologize for the disruption in email services and ask for your patience while we are getting this resolved.


=======================================


Update :

Our engineers together with the Spamtitan team has isolated the cause of the email delays.

We have applied interim fixes to alleviate the load on the servers and email flow are starting to return to normal.

Please note that no emails will be lost as emails where spooled for delivery.


=======================================

Dear Customer,

We are experiencing delays with incoming emails.

We are working with our providers to have this resolved as soon as possible.

We apologize for the inconvenience caused and ask for your patience while we are getting this resolved.

Dear Customer,

We've received notification from Payfast that they are currently experiencing issues with credit card payments.

Other payment methods are still available: https://1-grid.com/knowledge/easy-to-use-payment-methods/

We apologize for any inconvenience caused.

This si a test

Kindly note we are of an issue where login to the spamtitan interface using url : https://spamfirewall.1-grid.com is not currently working.

Our engineers are attending.

In the meantime please use : https://spamtitan-filter04.hostserv.co.za to lgin and manage your domains.

We apologise for the inconvience

Dear Customer,

Payfast is currently experiencing issues due to Nedbank Internet banking being down.

Monitoring - Nedbank Internet banking is down or highly unresponsive (https://downdetector.co.za/status/nedbank/).

This will affect any clients wishing to pay via Instant EFT from Nedbank. All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

Please note that our domain lookup service for .co.za domains is currently experiencing intermittent issues because COZA is performing emergency maintenance.

We apologize for the inconveniences caused.

Good day

We are in the process of doing emergency maintenance on the server WINSVRWEB04.


Kind Regards

Dear Customer,

We've received a notification from Payfast confirming they are currently experiencing issues with their 3d secure card payments.

Please see alternative payment options via the link below:

https://1-grid.com/knowledge/easy-to-use-payment-methods


Their team is currently working on getting this issue resolved.

A number of websites and services reported issues on Thursday thanks to the expiration of a root certificate provided by Let's Encrypt, one of the largest providers of HTTPS certificates. 

Most customers are noticing certificate popup errors in their email application. This is due to the Let'sEncrypt issue.

Please see more information regarding this issue here:- https://www.zdnet.com/article/fortinet-shopify-others-report-issues-after-root-ca-certificate-from-lets-encrypt-expires

Good day

Please note that we have planned maintenance taking place tonight from 18:00 until 0:00 for the server WINSVRWEB12.


Kind Regards

Kindly note we are aware of outage on following 1-grid shared servers

Good day,

Please note that we have planned maintenance taking place tonight from 18:00 until 00:00 for the server WINSVRWEB09.

We apologize for the inconvenience this may cause.

Good day

Please note that we have planned maintenance taking place tonight from 18:00 until 0:00 for the server WINSVRWEB08.




Kind Regards

Good day

Please note that we have scheduled maintenance taking place from 18:00 until midnight.

The maintenance will take place on the following servers WINSVRWEB01, WINSVRWEB02 and WINSVRWEB07.



Kind Regards

Good day

Please note that we have scheduled maintenance taking place from 18:00 until 0:00.

The maintenance will take place on the following servers WINSVRWEB06 and WINSVRWEB07.



Kind Regards

Please note that we are experiencing issues with our ticketing and Livechat system.

We apologize for the inconvenience this may cause.

Please note that we have scheduled maintenance for the servers WINSVRWEB03 & WINSVRWEB04 taking place from 18:00 till Midnight.


Thank you

Good day

Please note that there is a planned maintenance to take place on the server WINSVRWEB05.

The maintenance will take place from 18:00 till 0:00.

Please note that we have scheduled maintenance for the servers WINSVRWEB03 & WINSVRWEB04 taking place from 20:00 till Midnight.


Thank you

We are currently investigating an issue impacting a small number of users resulting in mailboxes displaying no content.

 
Affected servers:

 srvXX.hostserv.co.za

Updates will be provided as more information becomes available.

Update: 10:45

Apologies for any inconvenience caused.

Please note that the web server is currently down on lnxsvrweb02.

Our System Administrators are currently working on the problem.

We apologize for the inconvenience caused.

Good day

Please note that we are currently experiencing technical difficulty with one of our hosts, our Advanced System Engineers are currently investigating this problem.

We apologize for inconvenience caused.

Please note that we have scheduled maintenance for the server WINSVRWEB10 taking place from 20:00 till Midnight.


Thank you

Good day

Please note that we are currently experiencing a problem with outgoing emails on the server SRV77.

We are currently investigating the issue.

We apologize for the inconvenience caused.

Good day

Please note that we currently investigating an email issue that is affecting multiple domains on SRV64.

We apologize for the inconvenience caused.

MailChannels which is our Outbound Email provider have identified a networking issue that is causing delivery delays.
They have implemented a workaround to avoid the failed networking component. Delayed messages are now being delivered.

It may take some time before all delayed messages have been delivered. We are continuing to monitor the situation. No messages have been lost.

We are investigating intermittent access to our client area.

We do apologise for any inconvenience caused

Good day

Please note that we are experiencing inbound email delays on the server SRV47.

We are currently investigating the problem.

We apologize for the inconvenience caused.

Good day

Please note that there will be a slight delay with outbound emails.

Our senior engineers are currently investigating the matter.

We apologize for the inconvenience caused.

Please note we will be performing routine maintenance on our customer zone.

Login might be intermitted during this maintenance window

We apologise for any inconvenience this may cause

Good day

Please note that the server "WINSVRWEB12" is currently down.

Our advanced System Administrators are currently working on the problem.

We apologize for the inconvenience caused.

Good day

Please note that the server "WINSVRWEB04" is down at the moment and our advanced technical team are currently looking into the problem.

Please note that we have scheduled maintenance on some of our Plesk servers.

Maintenance will start at 20:00 05 July 2021 and end at 23:00 05 July 2021.

During the maintenance windows, the following servers will be unavailable:

Good day

Please note that we are currently running maintenance on our SpamTitan services.

Email services will slightly be affected. (small delays)

We are currently investigating an issue with mail storage; affected customers will receive a “server error: Status internal error occurred” message when accessing their emails via webmail.

Updates will be provided as more information becomes available. 

Good day

Please note that we are currently experiencing a technical issue with the WINSVRWEB14.

Our sys admins are currently working on the problem.

We apologize for the inconvenience caused.

Please note that Payfast are experiencing issues and are currently investigating.

Apologies for any inconvenience this may cause.

We are currently investigating an issue with mail storage; affected customers will receive a “server error: Status internal error occurred” message when accessing their emails via webmail.

Updates will be provided as more information becomes available

Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.

Maintenance schedule: 27 February 2021 at 21:00 

Duration: 4 hours

Affected servers:

Customer VPS's

Shared Hosting 

Please note that we experienced a Major outage last night which have affected multiple servers:

Linux Shared Hosting Servers (cPanel)
Business VPS (WHM/cPanel)
Unmanaged VPS (Linux)

The issue has been resolved and all servers are up and running again.
The cause is currently being investigated to mitigate this fom occurring in the future.

If you are unable to access your unmanaged VPS, a server reboot may be required.
- This can be done via the client Zone under the Manage option for the service.


Sincerest apologies for any inconvenience caused.

Please note that we are experiencing issues with our ticketing system.

During this time all inbound tickets and e-mails to our support center will be affected.

We apologize for the inconvenience.

Please note that we are currently experiencing technical difficulties with our phone systems.

We are unable to receive or make any calls at the moment.

Our engineers are currently investigating to resolve this as soon as possible.

Sincerest apologies for any inconvenience caused.

Good day

Please note that we are experiencing email delays on the server SRV174.

We are currently investigating the problem.

We apologize for the inconvenience caused.

Please note that we have scheduled emergancy maintenance on some of our Plesk web servers.

Maintenance will start at 22:00 05 February 2021 and end at 00:00 06 February 2021.

During the maintenance windows, all services will be unavailable.

We apologise for the inconvenience caused.

Please be aware that we are currently experiencing mailbox connection issues for the server below:

srv50.hostserv.co.za

This is currently affecting the sending and receiving capability of mailboxes on this server.

We sincerely apologise for the inconvenience caused and our system engineers are working to resolve this issue as soon as possible.

Please be aware that Capitec Internet banking is down or highly unresponsive (https://downdetector.co.za/status/capitec/).
This will affect any clients wishing to pay via Instant EFT from Capitec Bank.

All other payment methods are unaffected.
We will monitor and advise once regular operation resumes.

Please note that there are currently intermittent timeouts to 3D Secure lookups at PayFast impacting all Credit & Cheque Cards payments.

Other payment methods are unaffected, We will monitor and advise once regular operation resumes.

https://status.payfast.co.za/

Please note that we are experiencing issues with our ticketing system.

During this time all inbound tickets and e-mails to our support center will be affected.

We apologize for the inconvenience.

Dear Customers, please note that we are experiencing issues with outbound e-mail.
Our Engineers are currently investigating.

We apologise for any inconvenience this might cause.

Please note that we have scheduled emergancy maintenance on some of our hosts.

Maintenance will start at 22:45 05 January 2021 and end at 00:00 06 January 2021.

During the maintenance windows, all services will be unavailable.

We apologise for the inconvenience caused.

Please note that there are currently intermittent timeouts to 3D Secure lookups at PayFast.

They have already escalated this to their upstream peering partners. We will monitor and advise once regular operation resumes.

Good day

Please be advised that there is a slight delay with the tickets getting logged.

Dear Customers please note that we are experiencing issues with outbound e-mail.

The issue is related to false identifying email as spam. Mailchannels are currently working on the issue to resolve as soon as possible.

Good day

Please note that our domain lookup service for (.co.za) domains is currently experiencing intermittent issues.

We are currently working on the problem.

We apologize for the inconveniences caused.

Good day

Please note we that we ran into a load issue with one of our hosts.

We are currently attending to the problem.

Please see below the list of affected services:

ACGWNS01    wpnn-c01-hv05
AIC29-CVPS01    wpnn-c01-hv05
ALW69-NIX01    wpnn-c01-hv05
ANT408-CVPS01    wpnn-c01-hv05
AQL53-NIX01    wpnn-c01-hv05
AUL03-NIX02    wpnn-c01-hv05
CHA80-WIN01    wpnn-c01-hv05
DCD01-CVPS01    wpnn-c01-hv05
DES03-CVPS01    wpnn-c01-hv05
DOU11-CVPS01    wpnn-c01-hv05
EGE16-NIX1    wpnn-c01-hv05
ETT228-NIX01    wpnn-c01-hv05
FLTSER-NIX01    wpnn-c01-hv05
FRE993-NIX01    wpnn-c01-hv05
GER228-NIX01    wpnn-c01-hv05
GEX74-NIX01    wpnn-c01-hv05
HEI66-CVPS01    wpnn-c01-hv05
IDI01-CVPS01    wpnn-c01-hv05
IN202-CVPS02    wpnn-c01-hv05
INS40-CVPS01    wpnn-c01-hv05
IZC01-NIX02    wpnn-c01-hv05
JEA81-WIN03    wpnn-c01-hv05
JOH195-NIX01    wpnn-c01-hv05
JSC143-NIX01    wpnn-c01-hv05
KES17-NIX01    wpnn-c01-hv05
LEA103-CVPS01    wpnn-c01-hv05
LNXARN-LB01    wpnn-c01-hv05
LNXARN-LB02    wpnn-c01-hv05
LNXELKCP-M02    wpnn-c01-hv05
LNXWEBR21    wpnn-c01-hv05
LNXWEBS36CL7    wpnn-c01-hv05
LNXWEBS41CL7    wpnn-c01-hv05
MUR93-WIN01    wpnn-c01-hv05
MUS15-CVPS02    wpnn-c01-hv05
MWL02-CVPS07    wpnn-c01-hv05
OLI962-NIX01    wpnn-c01-hv05
PCM01-CVPSC1    wpnn-c01-hv05
PIE89-CVPS01    wpnn-c01-hv05
RMI04-WIN01    wpnn-c01-hv05
ROG68-CVPS02    wpnn-c01-hv05
SEB99-NIX01    wpnn-c01-hv05
SEK662-CVPS01    wpnn-c01-hv05
THU59-CVPS02    wpnn-c01-hv05
TNI03-CVPS04    wpnn-c01-hv05
TOI25-NIX01    wpnn-c01-hv05
UNIFI-NIX01    wpnn-c01-hv05
WA-ADFS    wpnn-c01-hv05
WEN69-WIN1    wpnn-c01-hv05
WINSVRMAIL03    wpnn-c01-hv05
WINSVRSQL03    wpnn-c01-hv05
WINSVRSQL04    wpnn-c01-hv05
WIS01-CVPS01    wpnn-c01-hv05
ZWV24-NIX01    wpnn-c01-hv05

Update:


We have resolved the issue regarding the DNS and majority of the domains are now resolving.

Please allow 1-4 hours for the DNS to resolve if it has not yet resolved.

You may experience intermittent DNS issues when managing websites hosted on cp.glodns.net. This will affect websites and email.
We apologise for any inconvenience this may have caused.

Capitec Internet banking is down or highly unresponsive (https://downdetector.co.za/status/capitec/). 

This will affect any clients wishing to pay via Instant EFT from Capitec Bank. 

NOTE - All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

Please note we are having intermitted connections on one of our email servers "Winmails04".

We are currently attending to this problem.

We apologize for the inconvenience caused.

We are currently experiencing an issue on one of our host servers which will affect email and websites.
We apologise for any inconvenience this may cause.

All services are now operational, we are closely monitoring to ensure the environment is stable.

Capitec Internet banking is down or highly unresponsive (https://downdetector.co.za/status/capitec/).

This will affect any clients wishing to pay via Instant EFT from Capitec Bank.

NOTE - All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

We are currently experiencing issues with our telephony system.
For support during this time, please feel free to log a ticket via your Customer Zone or send an email to support@1-grid.com

We are currently experiencing an intermittent connectivity issue on our Shared Linux Hosting server srv45.hostserv.co.za and we are currently attending to the issue.

MailChannels which is our Outbound Email provider will be performing a scheduled database migration.

During this migration, the Inbound Filtering Domain Console will not be available.

Some Inbound API operations, especially operations which create or modify recipients, will also be unavailable.

Mail traffic will not be affected.

The Maintenance is scheduled for 25 October 2020 from 01:00 CAT.

Please note that we have scheduled emergancy maintenance on winmails06.cpt.wa.co.za.

Maintenance will start at 18:00 27 October 2020 and end at 18:30 27 October 2020.

During the maintenance windows, all services will be unavailable.

We apologise for the inconvenience caused.

Standard Bank Internet banking is down or highly unresponsive (https://downdetector.co.za/status/standard-bank/).

This will affect any clients wishing to pay via Instant EFT from Standard Bank.
All other payment methods are unaffected.
We will monitor and advise once regular operation resumes.

Instant EFT payments from Standard Bank are currently unavailable.

Payfast is currently investigation the issue.

Apologies for any inconvenience caused.

Please note that we are currently experiencing delays with outbound email.

Our Sysadmins are currently investigating.

Sincerest apologies for any inconvenience caused.

UPDATE:This issue has been resolved.

Please note that our vendors are currently performing planned maintenance on the ticketing system.

During this time some inbound tickets and e-mails might be delayed to our support center.

We apologize for any inconvenience this may cause.

Please note customers may experience email delivery issues.

Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

Please note we will be doing routine maintenance on our inbound spamfirewall servers.

Mail inbound delivery might have a slight delay during the time of the maintenance.

We apologise for any inconvience that this may cause

We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv92

The server will be unavailable at this time.

We do apologize for the inconvenience caused.

Please note that we will be completing routine mantainance on the shared cPanel environment.

Affected Services:
Email

During the maintenance window some email services may exprience short perioids of intermittent connectivity.

We apologise for any inconvience that this may cause.

If you are experiencing an issue where your email application is asking for your password and its not accepting it, please follow the below steps to resolve it. Once you have completed these steps, insert the new password in your email application.

Step 1- Login to cPanel

• Please see our article on logging into cPanel here.

Step 2- Click on Email Accounts.

Step 3 - On the relevant email address click on Manage.

Step 4 - Under the security section enter your new password

• Passwords must meet the following at least 1 Capital letter, 1 number e.g 9, 1 special character e.g % and be at least 9 characters long e.g n9C@nzp('

Step 5 - Click update email settings at the bottom of the page.

Please note

Extended maintenance will be performed on srv54.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time. 

We apologize for any inconvenience this may cause.

Please note extended maintenance will be performed on srv54.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Please note customers may experience email delivery issues.

Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

srv19.hostserv.co.za
srv11.hostserv.co.za       
srv55.hostserv.co.za   
lnxwebr10.cpt.wa.co.za
srv127.hostserv.co.za  
srv54.hostserv.co.za   
srv56.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

PayFast will be performing network maintenance in their Cape Town Datacenter.
Over the course of the maintenance window, there may be some minor packet loss.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

Srv108.hostserv.co.za

Lnxwebr10.cpt.wa.co.za

Lnxwebr11.cpt.wa.co.za

Lnxwebr12.cpt.wa.co.za

Lnxwebr14.cpt.wa.co.za

Lnxwebr25.cpt.wa.co.za

Lnxwebs75.cpt.wa.co.za

Lnxwebs79.hostserv.co.za

Srv120.hostserv.co.za

Instant EFT payments from Standard Bank are currently unavailable.

Payfast is currently investigation the issue.

Apologies for any inconvenience caused.

Instant EFT payments from ABSA currently have low success rates.

It appears that this may be related to planned maintenance by ABSA (https://www.absa.co.za/planned-maintenance/) and is affecting a number of users (https://downdetector.co.za/status/absa/).
We will monitor the situation.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

We are doing some maintenance on the network, there may be some intermittent connectivity.

Please be aware that we will be performing Scheduled Maintenance tonight on our Plesk Mail Servers.

The Mail facilities for Plesk will be intermittently offline during this period.

Affected Servers:

WINSVRMAIL01.HOSTSERV.CO.ZA
WINSVRMAIL02.HOSTSERV.CO.ZA

Apologies for any inconvenience caused.

FNB internet banking is back to normal operation and success rates for FNB have returned to normal.

Please note that we will be completing routine maintenance on the following shared cPanel servers:

lnxwebs83.cpt.wa.co.za
srv08.hostserv.co.za
srv09.hostserv.co.za
lnxwebr16.cpt.wa.co.za
lnxwebr07.cpt.wa.co.za
lnxwebr09.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvenience that this may cause.

It appears that FNB is having issues with the delivery of SMS for One Time Passwords and related two-factor authentication. This is affecting clients' ability to pay with both FNB issued cards as well as Instant EFT from FNB accounts. This is an FNB problem which is affecting FNB clients. We believe the bank is aware of it and working on the problem.

We will be performing routine maintenance on website builder platform.

During this time customers may expierence intermitted connectivity for short periods of time.

We apologise for any inconvience that this may cause

Please note that the issues at ABSA has been resolved.

Please note that we will be completing routine maintenance on the following shared cPanel servers:

lnxwebs83.cpt.wa.co.za
srv08.hostserv.co.za
srv09.hostserv.co.za
lnxwebr16.cpt.wa.co.za
lnxwebs30.cpt.wa.co.za
lnxwebr07.cpt.wa.co.za
lnxwebr03.cpt.wa.co.za
lnxwebr09.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvenience that this may cause.

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time. 

We apologize for any inconvenience this may cause.

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time. 

We apologize for any inconvenience this may cause.

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time.

We apologize for any inconvenience this may cause.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

We are currently experiencing issues with our telephony system. During this time you will not be able to reach us on our usual number, please call us on 021 200 1054 to speak to us. 

For support during this time, please feel free to log a ticket via your Customer Zone or send an email to support@1-grid.com

We are also available on our live chat service which can be accessed by visiting https://www.1-grid.com

We should have this resolved soon, and apologise for any inconvenience caused.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebs80.cpt.wa.co.za
lnxwebs81.cpt.wa.co.za
lnxwebs23.cpt.wa.co.za
lnxwebs50.cpt.wa.co.za
lnxwebs85.cpt.wa.co.za
lnxwebs27.cpt.wa.co.za
srv02.hostserv.co.za
srv10.hostserv.co.za
srv13.hostserv.co.za
lnxwebr22.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

We are currently experience Slow intermittent Domain Lookups on our website.

This is high priority and should be resolved as soon as possible.

Sincerest apologies for any inconvenience caused.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebr23.cpt.wa.co.za
lnxwebs02.cpt.wa.co.za
lnxwebr24.cpt.wa.co.za
lnxwebs26.cpt.wa.co.za
lnxwebs34.cpt.wa.co.za
lnxwebs82.cpt.wa.co.za
srv04.hostserv.co.za
lnxwebs22.cpt.wa.co.za
lnxwebr13.cpt.wa.co.za
srv06.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We are aware of an intermittent email delivery issue, experienced on some of our shared hosting accounts.

Our engineers are investigating with priority and should have this resolved shortly. 

We apologise for the inconvenience caused.

Please note we plan on performing routine maintenance on our in-bound spam cluster, SpamTitan. 

The maintenance might cause slight delay for inbound mail during the time of the maintenance window. 

We apologise for any inconvenience that this may cause 

Thank you

Please be aware of the following PayFast (Absa) scheduled maintenance:

Start time: Jun 13, 23:00 SAST
Estimated duration: 9 hours

Components affected
Payments :: Credit & Cheque Cards
Payments :: Instant EFT - ABSA
Payments :: Masterpass

Sincerest apologies for any inconvenience caused.

The maintenance has completed successfully.

We are currently experiencing an issue on our Shared Linux Hosting environment and we are currently attending to the issue

-----

The following servers are currently affected

• srv03
• srv04
• srv17
• srv19
• srv22
• srv24
• srv29
• lnxwebr18
• lnxwebr19
• lnxwebr24
• lnxwebs01
• lnxwebs34
• lnxwebs45
• lnxwebs55
• lnxwebs58
• lnxwebs78
• lnxwebs82

Network maintenance will occur in our Cape Town data center on 02 June 2020, starting at 22:30, and is expected to last up to 5 hours.

Expected Impact: All hosted services will experience a brief degradation of service while traffic is routed between redundant devices.

Please note that we will be completing routine mantainance on the following shared cPanel server:

lnxwebr15.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.73.0/24 and 41.185.41.185.80.0/24 ranges.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

We will be performing routine maintenance on website builder platform.

During this time customers may expierence intermitted connectivity for short periods of time.

We apologise for any inconvience that this may cause

Good day

Please note we are doing routine maintenance on lnxwebs68.cpt.wa.co.za

Service should remain unaffected during the maintenance window

Thank you

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.48.0/24 and 41.185.72.0/24 ranges.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

srv16.hostserv.co.za
lnxwebs17.cpt.wa.co.za
lnxwebs62.cpt.wa.co.za
lnxwebs60.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebr18.cpt.wa.co.za
lnxwebr17.cpt.wa.co.za
lnxwebs04.cpt.wa.co.za
lnxwebs03.cpt.wa.co.za
lnxwebs01.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Mantainance has completed successfully.

We are aware of an issue affecting some of our cPanel servers database management interfaces.
Websites and databases remain functional.

Updating from MariaDB 10.3.22 to 10.3.23 breaks the cPanel -> MySQL Databases interface. This MariaDB update occurs automatically when updating cPanel with a version that includes support for MariaDB 10.3.
The cPanel -> MySQL Databases interface will display these errors:

"The MySQL server is currently offline."
"Error encountered while fetching data: There is no such grant defined for user 'cpses_cpdamak3oz' on host 'localhost' DBDISKUSED cpuser_user 0 DISKUSED 0 DB cpuser_user USER cpuser_db"

Our cPanel partner's engineers are working to resolve this error.
We understand the importance of having your services online and available, and this issue is being looked at with the highest priority.
More information on this issue is available at https://support.cpanel.net/hc/en-us/articles/360048322953-Updating-to-MariaDB-10-3-23-on-cPanel-breaks-the-MySQL-Databases-interface

We will provide further updates as they become available.

Please note that due to recent cPanel updates the management of your databases on he Shared Linux Hosting environment might be inaccessible, however, we can confirm that all websites and databases are still fully functional.

We are currerntly in communication with cPanel in order to get this issue resolved.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebs56.cpt.wa.co.za
lnxwebs59.cpt.wa.co.za
lnxwebr21.cpt.wa.co.za
lnxwebs65.cpt.wa.co.za
lnxwebs84.cpt.wa.co.za
srv28.hostserv.co.za
lnxwebs61.cpt.wa.co.za
lnxwebs64.cpt.wa.co.za
lnxwebs37.cpt.wa.co.za
lnxwebs58.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.24.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Due to a request from NAPAFRICA to adjust assigned peer IP's we will be actioning the moving of our peering sessions onto the new range.

During this time there may be brief loss of access to 1-Grid hosted services over our NAP peering.

During this time access to 1-Grid hosted services may be unavailable for brief periods.

Please note that we will be completing routine mantainance on the following shared cPanel servers:

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Please note that we will be completing routine mantainance on the following shared cPanel servers:
srv32.hostserv.co.za
srv27.hostserv.co.za
lnxwebs47.cpt.wa.co.za
lnxwebs42.cpt.wa.co.za
lnxwebr18.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebs84.cpt.wa.co.za
lnxwebr22.cpt.wa.co.za
lnxwebs66.cpt.wa.co.za
lnxwebs01.cpt.wa.co.za
lnxwebr01.cpt.wa.co.za
lnxwebs61.cpt.wa.co.za

Maintenance description:

- Installing the latest system and security patches

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

.

Please note that we will be completing routine mantainance on the following shared cPanel servers:
srv27.hostserv.co.za
srv29.hostserv.co.za
srv49.hostserv.co.za
lnxwebr18.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebs84.cpt.wa.co.za
lnxwebr22.cpt.wa.co.za
lnxwebs19.cpt.wa.co.za
lnxwebs58.cpt.wa.co.za
lnxwebs75.cpt.wa.co.za
lnxwebr03.cpt.wa.co.za
lnxwebs05.cpt.wa.co.za

Services will be unavailable for periods of up to 15 minutes on each server during the mantainance window.

Please note we are performing extended maintenance on the following shared cPanel servers:

lnxwebs35.cpt.wa.co.za
lnxwebs06.cpt.wa.co.za
lnxwebs31.cpt.wa.co.za
lnxwebs53.cpt.wa.co.za
lnxwebs57.cpt.wa.co.za
lnxwebs54.cpt.wa.co.za
lnxwebs55.cpt.wa.co.za
lnxwebs66.cpt.wa.co.za
lnxwebs71.cpt.wa.co.za
lnxwebs10.cpt.wa.co.za

Maintenance description:  

- OS (operating system) upgrades
- Installing the latest system and security patches

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.23.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Hi, 

We are aware of an issue affecting some of our Managed VPS services and are currently having this looked at. We understand the importance of having your services online and available, and this issue is being looked at with the highest priority. We should have you back online shortly. 

We apologise for any inconvenience this may cause,

Please check this page for the latest update regarding this issue. 

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.22.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note we are performing extended maintenance on the following shared cPanel servers:

srv27.hostserv.co.za
lnxwebs15.cpt.wa.co.za
lnxwebs12.cpt.wa.co.za
lnxwebs09.cpt.wa.co.za
lnxwebs70.cpt.wa.co.za
lnxwebs72.cpt.wa.co.za
srv22.hostserv.co.za
lnxwebs29.cpt.wa.co.za
lnxwebs69.cpt.wa.co.za
lnxwebs07.cpt.wa.co.za

Maintenance description:  

- OS (operating system) upgrades
- Installing the latest system and security patches

Affected Services: 

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Please note the following mail server is currently experiencing intermittent connectivity

WINMAILS02.CPT.WA.CO.ZA

Our engineers are aware of the issue and working on getting this resolved.

We do apologise for the inconvenience caused.

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwebs40.cpt.wa.co.za
lnxwsd06.cpt.wa.co.za
srv20.hostserv.co.za
lnxwebs68.cpt.wa.co.za
srv03.hostserv.co.za
lnxwebs16.cpt.wa.co.za
lnxwebs08.cpt.wa.co.za
lnxwebs73.cpt.wa.co.za
lnxwebs24.cpt.wa.co.za
lnxwsd04.cpt.wa.co.za

The network connectivity issues have been resolved.

We experience and outage with one of our hosts which is now back up.

The following servers were affected:

SRV03
SRV05
SRV17
SRV19
SRV22
SRV24
SRV29

LNXWEBR18
LNXWEBR19
LNXWEBR24

LNXWEBS01
LNXWEBS34
LNXWEBS42
LNXWEBS45
LNXWEBS55
LNXWEBS58
LNXWEBS78
LNXWEBS82

All servers are back online again and apologies for any inconvenience caused.

Please be advised that we will be completing routine mantainance on the customer zone.

Intermittent connectivity may be experienced for periods of not more than 5 minutes at a time.

Mantainance work has been completed successfully.

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwebs36.cpt.wa.co.za
srv14.hostserv.co.za
lnxwebs48.cpt.wa.co.za
srv16.hostserv.co.za
lnxwebs20.cpt.wa.co.za
lnxwsd04.cpt.wa.co.za
lnxwebs44.cpt.wa.co.za
lnxwebs76.cpt.wa.co.za
lnxwebs38.cpt.wa.co.za
lnxwebs14.cpt.wa.co.za
lnxwebs11.cpt.wa.co.za
lnxwebs25.cpt.wa.co.za

Please be aware that we are performing maintenance on the below server:

LNXWEBS08

All services will be unavailable during this preiod.
Sincerest apologies for any inconvenience caused

Good Morning, 

Please note that we are currently experiencing an issue with our inbound call solution. Our agents are able to make outbound calls, but you may experience difficulties when calling us. 

Please send all support requests to support@1-grid.com or contact our live chat team by visiting https://1-grid.com. 

We will be updating this status page with any updates related to this issue. 

Regards, 
1-grid Support Team

Customers please note we are experiencing issues with the https service on lnxwebs31.cpt.wa.co.za
This will cause timeouts when accessing websites.

Our engineers are investigating, more information will be provided as this becomes available.

Good Evening

Please note that we are busy with maintenance on the server "mail16.wadns.net".

Good Evening

Please note that we are busy with maintenance on the server "mail10.wadns.net".

God Evening

We are currently undergoing a maintenance check on the Spam Titan Filter 04 server, this may cause a delay i relaying emails.

We apologize for any inconveniences caused.

During this time access to 1-Grid hosted services may be unavailable for brief periods.

Please note we are performing extended maintenance on the following shared cPanel servers :

srv23.hostserv.co.za
srv17.hostserv.co.za
srv15.hostserv.co.za
lnxwebr19.cpt.wa.co.za
srv21.hostserv.co.za
lnxwebs39.cpt.wa.co.za
srv18.hostserv.co.za
lnxwsd05.cpt.wa.co.za
lnxwebs78.cpt.wa.co.za
srv26.hostserv.co.za

During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

During this time access to 1-Grid hosted services may be unavailable for brief periods.

Nedbank issued credit and cheque cards are failing the 3dsecure process.
The issue has been identified at an upstream partner and PayFast is awaiting details on when a fix can be applied.
Other cards and payment methods are not affected and may be used in the interim.

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwsd03.cpt.wa.co.za
lnxwebs28.cpt.wa.co.za
lnxwebs47.cpt.wa.co.za
lnxwsd02.cpt.wa.co.za
lnxwebs13.cpt.wa.co.za
srv23.hostserv.co.za
lnxwebs36.cpt.wa.co.za
lnxwebs78.cpt.wa.co.za
srv17.hostserv.co.za
lnxwebr19.cpt.wa.co.za

During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

PayFast has identified packet loss on an upstream router.

This has been escalated to their upstream providers and they are investigating urgent remediation.

This could affect payment facilities with 1-grid.

We have detected issues on the MasterPass banking interface which is resulting in very low success rates on Debit Card and Masterpass transactions due to upstream communication issues.

PayFast has engaged with Masterpass and is looking to obtain resolution as soon as possible. We advise all clients to utilize alternate payment methods such as EFT or Credit Cards in the interim as these are all unaffected.

Good evening

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwebs32.cpt.wa.co.za
srv01.hostserv.co.za
srv24.hostserv.co.za
lnxwebs45.cpt.wa.co.za
lnxwebs33.cpt.wa.co.za
lnxwebs77.cpt.wa.co.za

During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

Please note that maintenance will be carried out on our outbound spam firewall cluster(SpamTitan) tonight between 21:00 and 22:30.
Interruption of outbound mail will be kept to a minimum.

Please note that maintenance will be undertaken on server lnxwebs46.cpt.wa.co.za from 11 PM until 5 AM.
During this time there may be interrupted connections to the server.

Please note that scheduled maintenance will be undertaken and will affect lnxwebs43.

This can take up to 30min.

Please note that scheduled maintenance will be undertaken and will affect lnxwebs18.

This can take up to 30min.

Please note that maintenance will be undertaken on server lnxwebs18.cpt.wa.co.za from 11PM until 5AM.
During this time there may be interrupted connections to the server.

Please note that we are currently encountering issues on server winwebr04.cpt.wa.co.za.
This has been escalated to our senior system administrators for further investigation.

We apologise for the inconvenience caused.

All credit card transactions that are processed through our Absa links are currently failing.

Payfast is currently working with Absa to resolve as soon as possible. All other payments remain unaffected.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.71.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note that maintenance will be undertaken on server lnxwebs43.cpt.wa.co.za from 11PM until 5AM.
During this time there may be interrupted connections to the server.

Please note that Payfast is currently experiencing the following partial outage:

We have identified an issue impacting the success rates of ABSA transactions through Instant EFT.
We are working to implement a fix as soon as possible.
This will impact a large proportion of customers paying from ABSA through Instant EFT.
All other payment methods are operating correctly.

Please note that our service provider, Acronis, is currently doing maintenance on our backup environment. 

Any backups are currenly in accessible, we do apologize for the inconvenience caused.

Please note that we will be performing scheduled maintenance on the following server:

srv44.hostserv.co.za

All services during the maintenance window will be unavailable.
Sincerest apologies for any inconvenience caused.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.20.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.19.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note that maintenance will be undertaken to upgrade SQL,  which will affect SQL connectivity resulting in intermittent downtime on the server WINSVRSQL01

The maintenance will take place for the next 2 hours.

FNB will be performing scheduled system maintenance during this time.
This may affect our ability to process "manual" payments through Instant EFT from FNB.
All other banks will be unaffected and "Auto" or "Assisted" payments through Instant EFT will be unaffected.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.18.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note that Payfast is currently experiencing the following partial outage:

There is an issue affecting our ability to receive Standard Bank payments affected through the "Manual" mechanism of Instant EFT. "Auto" or "Assisted" Instant EFT payments are unaffected.

We urge clients to make use of the "Auto" payment option rather. All other payment methods are unaffected.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.17.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

There is currently an issue affecting payments from FNB clients for PayFast Instant EFT.
PayFast is working with the bank to resolve such.
Other banks are unaffected and all other payment methods are operational.

UPDATE: This issue has been resolved.

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.16.0/24 range.
Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Please note that we experiencing degraded connectivity international sites and are currently investigating.

We apologise for any inconvenience caused.

Dear customers, please note we are experiencing an issue with domains hosted on our SA Helm environment using the following name servers:

ns1.wadns.net
ns2.wadns.net

Our engineers are attending to the issue.

Please note that users may be encountering intermittent connectivity to our server network.

We are currently investigating.

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Update:
We are still investigating network issues affecting connectivity for a small number of dedicated server and VPS customers.