We are aware of a potentially service impacting issue. Learn more

  View

Open
2
Scheduled
0
Resolved
687
View RSS Feed

  Support

My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket
Datacenter - ADC outage (Resolved) Medium

Affecting Other - HOSTS

  • 25/11/2024 08:57 - 08/01/2025 19:16
  • Last Updated 25/11/2024 16:13

Updates 


[ Update 1: 10:22 am ]
Our technical team has identified the issue as a power feed issue within the datacenter, impacting some of our cabinets.
We are working with the ADC team to resolve the issue quickly as possible. 

[ Update 2: 11:22 pm ] 
The primary feed has gone down, and as a result, we are in the process of re-routing power to all cabinet switches via an alternate feed.
We will continue to provide updates as the situation progresses.

[ Update 3: 12:43 pm ]
The re-routing of power to all cabinet switches has been successfully completed. Our team is now in the process of reviewing all services and hosts to ensure they are fully operational.
We are closely monitoring the situation and will provide another update once the review is complete.

[ Update 4: 15:10 pm ]
We are pleased to inform you that the ADC outage has been successfully resolved. Our team is currently addressing a few isolated issues still affecting some customers.
Thank you for your patience.  

--------------------------------------------------------------------------------------------------

Dear Customers

We are currently experiencing a data center network outage affecting all hosted services and systems.

Our technical team is actively investigating the issue and working to resolve it as quickly as possible.

We understand the importance of uninterrupted service and sincerely apologise for any inconvenience caused.

Updates will be provided as new information becomes available.

Thank you for your patience and understanding.

1-grid.com

Service Disruption (Resolved) Critical

Affecting Other - KVM Host

  • 20/11/2024 13:49
  • Last Updated 20/11/2024 15:25

Dear Valued Client,

We hope this message finds you well.

We are experiencing an unexpected technical issue affecting one of our hosting servers. Please rest assured that our senior system administration team is diligently working to resolve this matter and restore full service as soon as possible.

We deeply understand the potential impact this disruption may have on your business operations and sincerely apologize for any inconvenience caused. Your satisfaction and the continuity of your services remain our utmost priorities.

We will update you as we make progress in resolving this issue. 

Thank you for your understanding and patience as we work to resolve this matter.

Regards!

 

Host Down (Resolved) Critical

Affecting System - WDPR-C04-KVM07

  • 15/11/2024 19:32
  • Last Updated 15/11/2024 21:37

Good day

Please note that we are currently experiencing technical difficulty with one of our hosts, our Advanced System Engineers are currently investigating this problem.


We apologize for the inconvenience caused.

Updates to follow.

 

====================================================================================================

 

Update on 15/11/2024 at 20:40

We are continuing our investigations into the issue and are working diligently to resolve it as soon as possible. We appreciate your patience and understanding during this time.

 

==============================================================================================================

Resolved on 15/11/2024 at 21:37


We are pleased to inform you that the issue has been resolved, and all services are now back online.

We sincerely apologize for the inconvenience caused during this outage. Our team has taken steps to ensure the stability of the system and prevent similar occurrences in the future.

Thank you for your patience and understanding while we worked to restore services. If you continue to experience any issues, please don’t hesitate to contact us.

 

 

UI Accessibility Issue with Spamtitan (Resolved) High

Affecting System - Spam Firewall

  • 14/11/2024 08:21
  • Last Updated 14/11/2024 13:06

Dear Clients,

We wanted to inform you that the user interface for one of our spamtitan firewall Filters is currently inaccessible due to an unexpected issue. This is a UI-related matter only, and please be assured that it does not affect the functionality of the firewall system itself. Incoming emails continue to be processed and protected as usual, with no impact on filtering or delivery.

Our third-party vendor has been informed and is actively working to restore the service as soon as possible. We will keep you updated on their progress and appreciate your understanding and patience in the meantime.

Please feel free to reach out if you have any questions or need further assistance.

 

Affected Spam filter: spamfirewall.1-grid.com

 

Best regards!

Email Service Disruption on SRV41 (Resolved) Medium

Affecting Server - srv41s.hostserv.co.za

  • 07/11/2024 11:48 - 08/01/2025 19:15
  • Last Updated 12/11/2024 13:36

 

Dear Customer,

Our engineering team is continuing to investigate the email service disruption affecting SRV41. Email services are currently up, but some customers may still experience occasional delays or brief interruptions in connectivity.

We’re actively working to identify the underlying cause to ensure a complete resolution as soon as possible. Our team is closely monitoring the server to address any further issues as they arise.

We apologize for any inconvenience and thank you for your patience and understanding during this time.

Thank you for your continued trust and support.

Best regards.

 

Update: 12/11/2024 13:36

===============================================================================================

Dear Customer,

The scheduled maintenance process on our server is still ongoing. Our team has been actively working throughout the weekend to ensure server stability and to maintain optimal performance for email services.

At this time, email services are operational; however, a small number of customers may still experience minor delays in email delivery or temporary drops in connectivity.

We are closely monitoring the server to address any isolated issues and to ensure continued stability. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to enhance your experience.

Thank you for your continued trust and support.

Best regards,

 

Update: 11/11/2024 07:44

 ==============================================================================================

Dear Customer,

The scheduled maintenance process is still ongoing. At this time, email services are operational, though there may still be isolated instances where a small number of customers experience slight delays in email delivery or temporary drops in connectivity.

Our team is closely monitoring the server to ensure stability and maintain optimal performance throughout the process. We apologize for any inconvenience this may cause and greatly appreciate your patience as we work to enhance your experience.

Thank you for your continued trust and support.

 

Update: 08/11/2024 16:27

 

===============================================================================================

Dear Customer,

While the maintenance process is still underway, you might notice a slight delay in email delivery or experience a temporary connection drop. Please be assured that our team will be closely monitoring the server throughout this period to ensure stability and maintain optimal performance.

We apologize sincerely for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to enhance your experience.

Thank you for your continued trust and support.

Update: 08/11/2024 09:56


=============================================================================================

Dear Customer,

Our technical team has successfully addressed the issue, and the email service has been fully restored. We are closely monitoring the server to ensure continued stability and optimal performance.

We apologize for any inconvenience caused and appreciate your patience and understanding.

Thank you for your continued support.

 

Update: 07/11/2024 15:46

 

===========================================================================================

Dear Customer,

We are currently aware of issues affecting email services on our SRV41 cPanel server, which may be impacting some clients.

Our technical team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

We will provide updates as soon as more information becomes available.

Thank you for your continued support.

Best regards,

Email Service Disruption on SRV41 (Investigat (Resolved) Medium

Affecting Server - srv41s.hostserv.co.za

  • 12/11/2024 08:32 - 12/11/2024 13:36
  • Last Updated 12/11/2024 08:46

Dear Customer,

Our engineering team is continuing to investigate the email service disruption affecting SRV41. Email services are currently up, but some customers may still experience occasional delays or brief interruptions in connectivity.

We’re actively working to identify the underlying cause to ensure a complete resolution as soon as possible. Our team is closely monitoring the server to address any further issues as they arise.

We apologize for any inconvenience and thank you for your patience and understanding during this time.

Thank you for your continued trust and support.

Intermittent Email Issues (Resolved) Low

Affecting Server - srv114s.hostserv.co.za

  • 04/11/2024 14:56 - 08/01/2025 19:15
  • Last Updated 07/11/2024 12:59

Dear Customer, 

The intermittent email connectivity issues has been resolved for the majority of the affected email accounts.

We are aware of an isolated amount of email accounts still affected, these will be resolved as we implement the last stage of the mitigation measures.

Our technical team is hard at work to find and fix the problem causing these issues.

We apologise for any inconvenience this may have caused and appreciate your patience. We’ll keep an eye on things and let you know if there are any more updates.

Update: 07/11/2024 06:21

=========================================================================================

Dear Customer, 

Our team is conducting a thorough investigation and applying necessary adjustments to mitigate any disruptions. While we understand the critical nature of email services, our primary focus is on ensuring a stable and lasting solution.

We appreciate your patience and understanding during this time.

Further updates will be provided as soon as new information is available.

Best regards,

1-grid Support

 

Update: 06/11/2024 15:20

=========================================================================================

Dear Customer,

We are currently aware of issues affecting email services on two of our cPanel servers, which may be impacting some clients.

Servers : SRV114

Our technical team is actively working to resolve the issue as quickly as possible.

We apologize for any inconvenience and appreciate your patience. We will provide updates as more information becomes available.

Thank you for your understanding.

Best regards,

1-grid Support

Important Notice: Delayed Email Receiving (Resolved) High

Affecting Other - Cpanel

  • 29/10/2024 06:13 - 04/11/2024 14:56
  • Last Updated 29/10/2024 06:23

 

Dear Customer,

Please note that we are currently experiencing an email service delay by our 3rd Party Vendor

That may affect the delay in receiving emails.

Our technical teams are aware of the issue and are working diligently to resolve it as quickly as possible.

Current Status:

  • Issue: Delay Email 
  • Affected Services: Mostly Cpanel Servers
  • Impact: Delays in  receiving.

We understand the importance of uninterrupted service, and we are committed to keeping you informed throughout the resolution process.

We apologize for the inconvenience caused.

Sincerely,
1-grid Support



--------------------------------------------------------------------------------------------------------------------------------------

Important Notice: Email Outage (Resolved) High

Affecting System - cPanel Server

  • 21/10/2024 11:21 - 29/10/2024 06:13
  • Last Updated 29/10/2024 06:12

 

Dear Customer,

We are pleased to inform you that email services have been fully restored and are now functioning normally.

Our team will continue to closely monitor the environment to ensure stability.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Thank you for your patience.

Sincerely, 1-grid Support




--------------------------------------------------------------------------------------------------------------------------------------
Dear Customer,

Please note that we are currently experiencing an email service outage that may affect your ability to send or receive emails.

Our technical teams are aware of the issue and are working diligently to resolve it as quickly as possible.

Current Status:

  • Issue: Email Service Outage
  • Affected Services: Srv153, Srv57, Srv80
  • Impact: Delays or failures in sending and /or receiving.

We understand the importance of uninterrupted service, and we are committed to keeping you informed throughout the resolution process.

We apologize for the inconvenience caused.

Sincerely,

1-grid Support


Inbound email delivery - RBL blocks (Resolved) Critical
  • 26/10/2024 14:33
  • Last Updated 26/10/2024 20:08


Update: Inbound Email Delivery - RBL Blocks

Status : Resolved

 

The issue affecting inbound email delivery due to Spamhaus RBL failure on our vendor, SpamTitan, has been resolved. Email services are now functioning normally, and we are monitoring for any further issues.

Thank you for your patience.



----------------------------------------------

We are currently investigating an issue impacting inbound email delivery via SpamTitan. 

Our team is dedicated to resolving this matter promptly and restoring full service functionality. 

Thank you for your patience as we work to resolve this. 

 

Further updates will be provided as they become available.

Email Issues (Resolved) High

Affecting System - Shared Hosting Environment

  • 14/10/2024 08:23 - 21/10/2024 11:21
  • Last Updated 18/10/2024 14:32

Dear Valued Customers,

We are pleased to announce that the recent issues regarding missing emails have been successfully resolved.

However, we will maintain close monitoring of the situation until we are entirely confident in its stability.

This resolution involved enhancing our resources, implementing specific configuration adjustments to our email clusters, and increasing capacity to effectively manage the load.

Our commitment to ensuring optimal performance remains our highest priority.

Thank you for your continued support.

Sincerely,

1-grid Support


--------------------------------------------------------------------------------------------------

 

Dear Valued Customers,

 

We are currently working to resolve the email-sending issue impacting a number of our shared servers, resulting in a 451 Temporary local problem error.

 

Our System Administration Team is diligently addressing this matter as a high-priority issue to restore services as swiftly as possible.

 

We understand the critical role email services play in your daily operations, and we sincerely apologize for any inconvenience this may be causing.

 

Please know that our team is making every effort to minimize further disruptions and implement a permanent solution.

 

Thank you for your continued patience and understanding.

 

We will provide further updates as progress is made.

 

Sincerely,
1-grid Support






--------------------------------------------------------------------------------------------------

Last Updated - 16/10/2024 10:50

 

Dear Valued Customer,

We are fully aware of the significant impact the current email service disruption may be having on both you and your business operations. Please know that we understand the critical nature of these services and how essential they are to maintaining seamless communication within your organization.

Our dedicated System Administration Team is working tirelessly to resolve the ongoing email issue. We are committed to restoring full functionality as swiftly as possible and minimizing any further inconvenience.

The servers currently affected are cPanel servers.

We sincerely apologize for the disruption this may have caused and greatly appreciate your continued patience and understanding during this time. Please be assured that we are treating this with the highest priority and will provide further updates as progress is made.

Thank you once again for your understanding.


Regards,

1-grid Support



 --------------------------------------------------------------------------------------------------

Dear Customer,

We want to inform you that our Technical and System Administration Team is actively working to resolve the ongoing issue and implement the necessary fixes.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience during this time.

Thank you for your understanding.

Best regards,

1-grid Support


--------------------------------------------------------------------------------------------------
Dear Customer,

Our Sysadmin were able to isolate the cause of this issue and are currently applying fixes.

We will provide further updates once completed.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support




--------------------------------------------------------------------------------------------------
Dear Customer,

We are aware that some customers are experiencing email issues.

Our Sysadmin is actively working on getting this issue resolved.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support


--------------------------------------------------------------------------------------------------

Status Update: Emergency Maintenance in Progress

 

Dear Valued Customers,

 

We are currently performing emergency maintenance to address an issue on one of our hosting servers. The following actions are being taken to restore normal operations:

 

  • Increased Resources: We are adding additional resources to manage the load and ensure stability.

We apologize for any inconvenience caused and are working to resolve this as quickly as possible. We will provide further updates as the situation progresses.

 

Thank you for your understanding and patience.

 

Sincerely,

1-grid Support

 

--------------------------------------------------------------------------------------------------

 

 

cPanel Auto-SSL Issue (Resolved) Low

Affecting System - cPanel auto-ssl feature

  • 17/10/2024 10:32 - 08/01/2025 19:15
  • Last Updated 17/10/2024 10:36

Dear valued customers,

 

The issue with AutoSSL not renewing on shared cPanel servers has been resolved.

We have switched back to Let's Encrypt as the previous vendor was causing errors.

There are still a few isolated domains experiencing auto-renewal issues, which are currently being attended to by our SysAdmin team.

We appreciate your patience as we work to ensure all domains are fully functional.

 

Sincerely,
1-grid Support

 

SpamTitan Interface - Emergency Maintenance (Resolved) Critical

Affecting System - https://spamfirewall.1-grid.com/

  • 19/09/2024 18:08 - 19/09/2024 20:39
  • Last Updated 19/09/2024 20:39

Please be advised we are currently investigating the issue with the SpamTitan Interface.

Updates to follow.

---------------------------------

This is resolved.

Intermittent Issues with SpamTitan (Resolved) High

Affecting System - Spamtitan

  • 17/09/2024 13:14 - 01/10/2024 11:22
  • Last Updated 17/09/2024 13:19

Dear Client,

We are currently aware that some customers are experiencing intermittent issues with SpamTitan, including:

  • Difficulty loading Quarantine
  • Delays in email delivery to inboxes
  • Login problems for some users

Our system administrators are actively working to resolve these issues, and full functionality will be restored once maintenance is completed.

Thank you for your patience and understanding.

Best regards,
1-grid Support

EMERGRNCY MAINTENANCE (Resolved) Critical

Affecting System - OFFICE UPS SYSTEMS

  • 14/09/2024 17:00 - 14/09/2024 18:00
  • Last Updated 14/09/2024 17:38

We are performing emergency maintenance  our office UPS system

Please expect intermittent connectivity via calls into support agents between 5-6 PM this afternoon.

Our regular support ticketing system isn’t impacted should you be unable to call in during this time.

Apologies for any inconvenience caused

Emergency Maintenance Scheduled (Resolved) High

Affecting System - Host - WDPR-C08-HV07

  • 23/08/2024 20:00 - 13/09/2024 17:55
  • Last Updated 13/09/2024 13:59

Dear client,

Please be advised we will be performing emergency maintenance on the server below.

Host: WDPR-C08-HV07

Emergency maintenance scheduled tonight (23/08/24) to start at 20:00. Server will be shutdown, the server will be inaccessible during this maintenance window.

Sincerely,
1-grid infrastructure team

Issue with VoIP system (Resolved) Critical

Affecting Other - 3cx VoIP system

  • 07/09/2024 10:09
  • Last Updated 07/09/2024 10:15

Dear Client,

We are currently experiencing issues with our Call Centre telephonic system.

Should you be unable to reach us during this time, please send us your query via email to [email protected].

Our engineers are actively working on resolving this issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support


Server Maintenance (Resolved) Medium

Affecting Server - srv41s.hostserv.co.za

  • 31/08/2024 12:00 - 13/09/2024 17:44
  • Last Updated 31/08/2024 16:56

Dear Client 

Please note that we will be conducting maintenance on our virtual environment today.


Affected Servers:

SRV41


Sincerely,

1-gri Support

Srv158 - Recovery of missing emails (Resolved) Critical

Affecting Server - srv158s.hostserv.co.za

  • 18/08/2024 08:03 - 13/09/2024 14:00
  • Last Updated 23/08/2024 08:19

 Update 2:  2024-08-23
------------------

Majority of the accounts have been synced and should be visible once again.

We are still working on a small number of remaining mailboxes that are still ongoing. 



 Update 1:  2024-08-20
------------------

Majority of the accounts has been synced and should be visible once again.

We are working on a small number of remaining mailboxes which will be synced up during the course of today.

------------------

Affected Services: Emails prior August 16th, 2024 not visible in Inbox.

We want to inform you that while email sending and receiving have been fully restored, some emails sent or received before August 16th, 2024, are currently not visible in your inbox.


Estimated Time for Resolution:

We are actively working to recover these missing emails and expect them to be restored to your inbox within the next 48 hours. We understand how important your emails are, and we’re committed to resolving this issue as quickly as possible.


We apologize for any inconvenience and appreciate your patience.

Further updates will be provided.

Thank you for your understanding and support.

1-grid support team

Email / Website intermittent errors (Resolved) Critical
  • 15/08/2024 14:30
  • Last Updated 18/08/2024 08:02



Update:



Dear Client,

Our Sysadmin was able to isolate the root cause and are currently applying fixes.


We apologize for any inconvenience this may cause.


Further updates will follow.

Sincerely,

1-grid Support


-----------------------------------------------------------------------------------------------------------------------------

Dear Client,

We are aware that some clients are still being effected by email issues.

Our Sysadmin is actively working to resolve this issue.

We apologize for any inconvenience this may cause.

Sincerely,

1-grid Support




--------------------------------------------------------------------------------------------------------------------------------

Dear Client,

We are currently experiencing high load on one of our hosts, which is causing intermittent website and email errors.

Our sysadmin is actively working to resolve this issue.

We apologize for any inconvenience this may cause.

Sincerely,

1-grid Support

SRV158 Scheduled Maintenance (Resolved) Critical

Affecting Server - srv158s.hostserv.co.za

  • 16/08/2024 23:00 - 13/09/2024 14:00
  • Last Updated 16/08/2024 14:27

We have scheduled maintenance on srv158.hostserv.co.za that will take place tonight.

 

Duration:

Time: 11:00 PM - 2 AM.


The maintenance is expected to last for approximately 3 hours.

 

Impact:
During the maintenance window the server will be offline and all email and websites will be offline. 

 

We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance our systems.

 

Plesk Linux Mail Servers (Resolved) Critical

Affecting Other - Plesk Linux

  • 26/07/2024 12:17 - 14/08/2024 10:30
  • Last Updated 26/07/2024 09:50


Dear Customer,

We are aware that some users are getting intermittent email latency issue with sending and receiving.

Our Sysadmin is working on resolving this issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support




3cx VoIP System Upgrade (Resolved) Medium

Affecting System - 3cx

  • 18/07/2024 20:00 - 13/09/2024 13:55
  • Last Updated 17/07/2024 16:13

Dear Client,

Please be advised that we will be upgrading our VoIP system.

Our telephone line will be offline during this time.

If you need assistance, please feel free to email us at [email protected].

Thank you for your understanding.

Sincerely,

1-grid Support




LNXSVRWEB03 503 Error (Resolved) Critical

Affecting Server - lnxsvrweb03.hostserv.co.za

  • 08/07/2024 06:10
  • Last Updated 10/07/2024 18:10

Dear Customer,

We are currently experiencing an issue with our Linux Plesk server, LNXSVRWEB03, affecting websites. Our engineers are actively investigating the issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid

 
---------------------------------------------------------------

Dear Customer,

We are pleased to inform you that the issue with our Linux Plesk server, LNXSVRWEB03, has been resolved. All affected websites are now back online and functioning normally.

We apologize for any inconvenience this may have caused and appreciate your patience.

Sincerely,

1-grid

Notice: Decommissioning of our Helm control (Resolved) Low

Affecting Other - Legacy Windows Control Panel

  • 20/12/2023 15:39 - 13/09/2024 13:55
  • Last Updated 08/07/2024 11:27

Dear clients,  

We have successfully migrated your hosting services from our legacy Windows control panel (Helm)to our Plesk servers, enhancing the overall security, performance, and reliability of your hosting services. 

Decommissioning of HELM Servers:  On January 15, 2024, we will decommission our HELM environment. 

As part of the decommissioning process, we have started turning off the web, email, and database servers.  

Our migrations team has taken all precautions to ensure no services are still active on the legacy Helm servers.

Should you experience any website or email-related issues in this period please contact our support team [email protected]. 

Sincerely,

1-grid Support Team

Outage - SRV70 (Resolved) Critical

Affecting Server - srv70r.hostserv.co.za

  • 07/07/2024 14:16
  • Last Updated 07/07/2024 21:20

Dear Customers,

We are currently experiencing an issue on SRV70 that will affect emails and websites.

Our engineers are in progress resolving the issue.

We apologize for the inconvenience caused.

Sincerely,
1-grid Support


------------------------------------------------------------------------------------------------------------

Dear Customers

Server SRV70 has been resolved.

Apologies for any inconviences caused in this regard.

Please advise support if there is any further issues reported.

Sincerely, 
1-grid Support

Emergency maintenance scheduled (Resolved) Critical

Affecting Server - srv99s.hostserv.co.za

  • 05/06/2024 02:00 - 05/06/2024 04:57
  • Last Updated 05/06/2024 03:14

Dear Client 

Please note that we are conducting maintenance on our virtual environment.


Affected Servers:

SRV99


Sincerely,

1-gri Support

Winmailr02 (Resolved) Critical

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 31/05/2024 05:51 - 07/07/2024 14:16
  • Last Updated 31/05/2024 05:53

Dear Customer,

Please note that we are currently experiencing an issue on winmailr02.hostserv.co.za

Our engineers are aware of the issue and are currently working on resolving the matter.

We apologize for any inconvenience caused.

Sincerely,

Emergency maintenance scheduled (Resolved) Critical

Affecting Other - Host

  • 14/05/2024 19:00 - 22/05/2024 13:53
  • Last Updated 14/05/2024 16:28

Dear client,

Host: wdpr-c02-hv06 

Emergency maintenance scheduled tonight (14/5/24). Server will be shutdown, no access will be during this period.


Sincerely,

1-grid Support

Mail Issues (Resolved) Critical

Affecting System - Mail Storage

  • 30/04/2024 12:31
  • Last Updated 14/05/2024 14:22

Dear Client,

We are aware of email issues affecting some cPanel Linux servers.

1st Issue: Emails not showing in Inbox due to mailboxes exceeding package disk Quota. 

2nd Issue: 451 Temporary local problem. Connection time-outs from Outlook application.

Our Sysadmins and engineers are attending to get the issue resolved as soon as possible.

We apologize for any inconvenience caused.

Sincerely,

1-Grid

Host Maintenance (Resolved) High

Affecting System - Host

  • 06/05/2024 19:00 - 06/05/2024 21:43
  • Last Updated 06/05/2024 22:33

Dear Clients,

Please be advised that we will be conducting hardware maintenance on a Host server.

Expected downtime of approximately one hour as we are upgrading components.

We apologize for any inconvenience caused.

Thank you for your understanding.

Sincerely,

1-grid Support

Maintenance (Resolved) High

Affecting System - Virtual Platform

  • 25/04/2024 22:00 - 22/05/2024 13:52
  • Last Updated 25/04/2024 15:34

Dear Client 

Please note that we will be conducting maintenance on our virtual environment this evening.


Affected Servers:

SRV153
SRV63
ST-FILTER-SE02
SRV95
WINMAILS01


Sincerely,

1-gri Support

Mailchannels Latency (Resolved) Medium

Affecting Other - Vendor

  • 22/04/2024 12:02 - 30/04/2024 12:38
  • Last Updated 23/04/2024 09:08

Dear Customer,


Our Mailchannels provider confirmed that this issue has now been resolved.


Should you experience any further issues sending emails, please contact our support team.


Sincerely,

1-grid Support


----------------------------------------------------------------------
Dear Customer,

Our Mail channels provider is currently investigating higher than normal connection latency that might have an impact on email delivery services.

Updates will follow as soon as they become available.

We apologise for the inconvenience caused.

Sincerely,

1-grid Support

Intermittent email connectivity issues (Resolved) High
  • 15/04/2024 13:15 - 22/04/2024 12:02
  • Last Updated 16/04/2024 13:59

Update: 
--------------------------------------------------------------------
Date:16/04/2024 14:00

Current Status:  Investigating

We are aware some customers are still facing slow connectivity, We are investigating to get the issue resolved as soon as possible
--------------------------------------------------------------------
Update: 

Date:16/04/2024 11:19

Current Status:  Resolved (Monitoring)

Our engineers has completed the repairs on the corrupted filesystem. All systems should be operational once again, our engineers are monitoring the performance of the server and email connectivity.

--------------------------------------------------------------------
Update: 
--------------------------------------------------------------------
Date:16/04/2024 11:02

Current Status: 

Filesystem repairs are still underway, we will post periodic updates on the progress.

ETA: 1hr 

---------------------------------------------------------------------
Outage:  Intermittent email connectivity issues 
--------------------------------------------------------------------

Cause and Impact: 

We encountered filesystem corruption on one of our mailstorage clusters causing intermittent email issues for some customer. The issue is affecting mailboxes hosted on various shared Linux cPanel and Plesk servers, customer will experience mailbox timeouts and some mailboxes will load without email content.  

Attending: 1-grid engineers 

Current Status: 

After the issue was identified we have switched over to the secondary server in the cluster while running repairs on the affected mounts. Email services should be working on the secondary server , once the repair is finished we will revert to the primary server.

ETA: 2hr

Email Issue (Resolved) Medium

Affecting System - Mail Storage

  • 25/03/2024 13:50 - 02/04/2024 14:43
  • Last Updated 28/03/2024 12:26



=========================================================================

28/03/24 - 12:14 pm


Service Update: Email Issues Resolved

 

Our engineers have successfully resolved the email issues as of 28 March 2024 at 12:14 p.m. Thank you for your patience and understanding during this time.

 

Our team is closely monitoring the situation to ensure continued stability. Please don't hesitate to reach out if you encounter any further issues.

 

We appreciate your cooperation and apologize for any inconvenience caused. Stay tuned for further updates.

 
=========================================================================



Dear Client

Thank you for contacting 1-grid Support.

We are aware of intermittent issues experienced with emails sending and receiving due to server load.

 
Our Engineers are working on a permanent solution to assure email stability on effected servers.
 
Please keep an eye on our status page for further updates.

https://1-grid.com/client/serverstatus.php

We apologize for the inconvenience caused.

Sincerely,

 

1-grid support team



---------------------------------------------------------------------------------------------------------------

Dear Client,

Our Team is completing some maintenance tasks to assure the stability of our mail environment on related servers.

Further updates will follow.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support


-----------------------------------------------------------------------------------------
Dear Client,

We are aware of email issues affecting some cPanel Linux servers.

Our Sysadmins and engineers are attending to get the issue resolved as soon as possible.

We apologize for any inconvenience caused.

Sincerely,

1-Grid


cPanel and Plesk (Resolved) Critical

Affecting Other - cPanel & Plesk Webservers

  • 20/03/2024 09:56 - 25/03/2024 14:51
  • Last Updated 22/03/2024 16:14

Dear Customer,

We are aware of an issue affecting some cPanel and Plesk Linux servers.

Our Sysadmins and engineers are attending to get the issue resolved as soon as possible. 

Affected servers: 

SRV11
SRV57 
SRV142
SRV149
SRV158
LNXSVRWEB04
LNXSVRWEB05
LNXSVRWEB08
WINSVRWEB12
WINSVRWEB17

This can also affect CVPS (Business cPanel VPS) on the particular host.

==================================================

Update: 

Work in progress 

SRV11
SRV149
SRV158
SRV174

LNXSVRWEB08

Fixed servers

SRV57 
SRV142
SRV52

LNXSVRWEB04
LNXSVRWEB05
LNXSVRWEB06
LNXSVRWEB07

WINSVRWEB12
WINSVRWEB17
==================================================

Update

Please note, we currently waiting on srv11.hostserv.co.za restore to complete.

All other servers/services has been restored

We apologise for the inconvenience that this may cause


Sincerely,

1-grid Support


==================================================

Update

Please note all servers/services has been restored

We apologise for the inconvenience that this may cause

Sincerely,

1-grid Support

Massive Internet problems in South Africa (Resolved) Critical

Affecting Other - Internet

  • 14/03/2024 14:31 - 03/04/2024 13:23
  • Last Updated 14/03/2024 14:35

Dear Customer,

Please note the article below should you be experiencing internet issues.


https://mybroadband.co.za/news/internet/528897-massive-internet-problems-in-south-africa.html

South Africa has been hit with a large Internet outage affecting thousands of users across the country. It includes a lack of Internet access and users unable to access online services.

The outage started around 12:30 on Thursday, 14 March 2024. The initial indication is that it is related to a Microsoft Azure outage.

The outage tracker, Downdetector, showed a big spike in reports of issues on websites, apps, and network providers that offer data services.

Many Vodacom customers have also reported that their mobile data was down in several parts of the country.

At the time of publication, reports were streaming in from South African Internet users about problems accessing many high-profile online services.

These services include FNB, LinkedIn, Microsoft 365, Microsoft Teams, WhatsApp, X (Twitter), and Xbox.

Many broadband users, including Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox subscribers, also reported problems with their Internet access.

According to the outage maps of the affected services, users across South Africa have been impacted.




srv133 scheduled maintenance (Resolved) Low

Affecting Server - srv133s.hostserv.co.za

  • 29/02/2024 22:00
  • Last Updated 06/03/2024 14:20

srv133 will be undergoing scheduled maintenance on Thu 29/02/2024.

Approximate downtime will be 2 hours.

Plesk Linux Website and Email errors (Resolved) Low

Affecting Server - lnxsvrweb03.hostserv.co.za

  • 13/02/2024 11:43
  • Last Updated 06/03/2024 14:19

Dear Customer,

We are aware of errors experienced on Lnxsrvweb03.

Our Sysadmin is currently working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Host Down (Resolved) Low

Affecting System - WPNN-C03-HV04

  • 06/03/2024 14:15
  • Last Updated 06/03/2024 14:19

Good day

Please note that we are currently experiencing technical difficulty with one of our hosts, our Advanced System Engineers are currently investigating this problem.

Bellow is the list of affected servers:

 

 

 


We apologize for the inconvenience caused.

LNXSVRWEB06 Gateway 502 Error (Resolved) Critical

Affecting Server - lnxsvrweb06.hostserv.co.za

  • 17/02/2024 10:21
  • Last Updated 17/02/2024 11:03

On February 17, 2024, an outage was reported on the server lnxsvrweb06.

This outage has impacted all websites hosted on the server. As a result, users are currently unable to access these websites, causing inconvenience and disruption.

Current Status: At present, engineers are actively investigating the root cause of the outage to restore services as soon as possible. Initial diagnostics indicate that the issue lies within the server infrastructure, but further analysis is required to pinpoint the exact cause.

Apologies: We sincerely apologize for any inconvenience caused by this outage.

Rest assured, our team is working diligently to resolve the issue and restore services to normal operation as quickly as possible.

We appreciate your patience and understanding during this time.

Plesk Linux (Resolved) Critical

Affecting System - Plesk Linux

  • 02/02/2024 09:05 - 12/02/2024 11:19
  • Last Updated 08/02/2024 09:10

Dear client,

We know that our Plesk Linux environment is currently experiencing issues with emails and websites.

Our Tech team is liaising with the provider to find a solution.

We apologize for the inconvenience caused.

1-grid Support

Webserver Outage (Resolved) Critical

Affecting Server - lnxsvrweb08.hostserv.co.za

  • 30/01/2024 14:45
  • Last Updated 30/01/2024 16:21

Dear valued customer,

 

We are currently experiencing an issue affecting our webserver LNXSVRWEB08.

The webserver is experiencing difficulties starting and keeps crashing intermittently.

Rest assured, we have promptly escalated the matter by logging a support ticket with Plesk, and our support team is diligently collaborating with them to expedite a resolution.

We appreciate your patience and understanding during this time.

We will keep you updated on the progress and provide any pertinent information as soon as it becomes available.

Sincerely,

1-grid Support

Website not resolving on lnxsvrweb03.hostserv (Resolved) High

Affecting Server - lnxsvrweb03.hostserv.co.za

  • 24/01/2024 09:21 - 29/01/2024 16:44
  • Last Updated 24/01/2024 09:25

Dear Valued Customer,

We regret to inform you that our server lnxsvrweb03.hostserv.co.za is currently experiencing technical issues, leading to disruptions in website loading and impacting certain webmail clients.

Our dedicated team is actively working to identify and resolve the problem promptly.

We understand the importance of uninterrupted service and are committed to restoring normalcy as quickly as possible.

We apologize for any inconvenience this may have caused and appreciate your patience during this time.

We will keep you updated on the progress, and please rest assured that all necessary measures are being taken to ensure the stability and reliability of our services.

Sincerely,
1-grid Support

Website not resolving on lnxsvrweb03.hostserv (Resolved) High

Affecting Server - lnxsvrweb03.hostserv.co.za

  • 22/01/2024 09:45
  • Last Updated 24/01/2024 06:09

Dear Customer,

We are currently experiencing issues on the server mentioned above causing some websites not to load.

Furtermore, some webmail client is affected as well.

Our team is actively working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,
1-grid Support

Network Issue Affecting VPS hosting (Resolved) High

Affecting Server - Dummy VPS and Dedi Server

  • 18/01/2024 09:24
  • Last Updated 18/01/2024 09:49

We are aware of the current network issue impacting some of our cPanel VPS hosting servers. Please be assured that our technical team is actively working to resolve this as quickly and efficiently as possible. We understand the importance of uninterrupted service and are committed to restoring full functionality at the earliest.

We appreciate your patience and understanding during this time and will provide updates as the situation progresses.

 

 

UPDATE: The issue has been resolved

ZACR Down (Resolved) Critical

Affecting Other - ZACR Down

  • 12/12/2023 00:39 - 12/12/2023 03:26
  • Last Updated 12/12/2023 01:33

Dear valued clients

Please note the ZACR is temporary down, we did report the issue to the development team and they are currently working on rectifying the outage.

The effect service will be that no new domain can be registerd at the momnet, we do apologize for the inconvenience, but we will update the progress every 30min

Regards 
1-Grid Support



Update :

Please note the ZACR is temporary down, we did report the issue to the development team and they are currently working on rectifying the outage.

The effect service will be that no new domain can be registerd at the momnet, we do apologize for the inconvenience, but we will update the progress every Hour

Regards 
1-Grid Support




Host down - Windows Updated C08-HV07 (Resolved) High

Affecting Other - Host Server run VM's

  • 26/11/2023 08:00 - 26/11/2023 08:30
  • Last Updated 26/11/2023 10:41

Dear valued customer

Please note this moring we had a host go down due to windows updated

The effected host wa C08-HV07 but the did pick up the issue immediatly and the issue was resolved with in 30min

We do apoligize for the outage

Down :  8:00 am
Up    :   8:30 am

Downtime 30min

We do apoligize for the outage

Regards
1-Grid Support

WinMails01 (Resolved) Critical

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 16/11/2023 12:41 - 17/11/2023 15:47
  • Last Updated 16/11/2023 12:42

Dear Customer,

Please note that we are currently experiencing an issue on winmails01.hostserv.co.za

Our engineers are aware of the issue and are currently working on resolving the matter.

We apologize for any inconvenience caused.

Sincerely,

Winsvrmail04 (Resolved) Critical

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 15/11/2023 14:40 - 16/11/2023 12:41
  • Last Updated 15/11/2023 14:42

Dear Customer,

Please note that we are currently experiencing an issue on winsvrmail04.hostserv.co.za

Our engineers are aware of the issue and are currently working on resolving the matter.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Email Issue- Winmails02 (Resolved) Low

Affecting System - SmarterMail

  • 07/11/2023 10:50 - 15/11/2023 14:40
  • Last Updated 14/11/2023 07:40

Dear Customer,

Please note that we are currently experiencing an issue on WINMAILS02.hostserv.co.za

We do apologize for the inconvenience caused.

Any email issues experienced should be sent to [email protected]. Or call 021 200 1200

Our engineers are aware of the issue and are currently working on resolving the matter.

Sincerely,

1-grid Support

Intermittent Connectivity: hostserv 11 (Resolved) High

Affecting Server - srv11.hostserv.co.za

  • 10/11/2023 10:55
  • Last Updated 14/11/2023 07:39

Affected Servers:

srv11

Impact:

Due to the nature of the outage, customers may experience intermittent connectivity.

We are working on getting the issue resolved as soon as possible and will update once resolved.

1-grid Support Team

Email Issues - Winmails01 (Resolved) High

Affecting Server - Server 4 (Windows Server)

  • 24/10/2023 09:31 - 07/11/2023 10:54
  • Last Updated 25/10/2023 13:04

Please note that we are currently experiencing an outage on WINMAILS01.hostserv.co.za

We do apologize for the inconvenience caused.

Any email issues experienced should be sent to [email protected]. Or call 021 200 1200

Our engineers are aware of the issue and are currently working on resolving the matter.

-------------------------------------------------------

Update:

Legacy TLS encryption is no longer supported with the newer Outlook client so trying to set IMAP with TLS does not work with the legacy Smartermail 15 servers

 The IMAP configuration only works with the default port settings Incoming:143 and Outgoing: 25

 
Please update email settings to reflect the above.

Alternatively, please use webmail  https://winmails01.hostserv.co.za/Login.aspx

We do apologize for the inconvenience caused.

Sincerely,

1-grid Support



Support Tickets in Customer Zone (Resolved) Low

Affecting Other - Customer Zone

  • 24/10/2023 10:39 - 25/10/2023 08:58
  • Last Updated 24/10/2023 10:43

Dear Customer,

We are aware that the option to log support tickets in your 1-grid customer zone is currently not available.

Our Developers are currently working on bringing this functionality back.

In the meantime please email Support via  [email protected] to log support tickets

Thank you for your patience.

Sincerely, 

1-gris Support

Helm glodns portal (Resolved) High

Affecting Server - waUS

  • 20/09/2023 06:21 - 20/09/2023 09:30
  • Last Updated 26/09/2023 15:04

Dear Valued Customer 

Please be advised we are aware that the Helm glodns portal is unavailable at the moment and our engineers are working on it, assured this will not affect 
the normal services 

The Helm glodns portal will be up momentarily but will keep posting updated as we progress.

We do apologize for the apologize for the inconvenience. ad we value your business uptime



Regards
1-Grid-Support

Winsvrmail02 Email Issue (Resolved) High

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 31/08/2023 13:42
  • Last Updated 31/08/2023 14:45

Dear Customer,

We are currently experiencing email issues with Winsvrmail02, hosting emails for domains.

Our Sysadmin team is currently working on resolving this issue.

We do apologize for any inconvenience caused.

Updates will follow.


Sincerely,

1-grid Support


---------------------------------------------------

Server is back online and emails should be sending / receiving

We are continuing to monitor this from our side

Let our support team know should any further email issues arise

Mail Server Unresponsive (Resolved) Medium
  • 31/08/2023 13:42 - 31/08/2023 13:44
  • Last Updated 31/08/2023 13:44

Dear Customer

We are experiencing more issues with one of our mail servers, this will affect email functionality for customers on Plesk environments.

Our engineers are working to resolve this issue.

Updates to follow.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support.

Email Issue (Resolved) Critical

Affecting System - Mail Storage

  • 22/08/2023 11:56 - 20/09/2023 06:33
  • Last Updated 23/08/2023 08:32


Dear Customer,

We are experiencing more issues with one of our mail storage servers, this will affect email functionality for customers on our cPanel and Plesk environments.

Our engineers have managed to fix the primary cause and are monitoring logs to confirm that mail flow is back to normal.

Updates to follow.

We apologize for any inconvenience caused.


Sincerely,

1-grid Support.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Customer,

Our engineers managed to resolve the issue with our Mailstorage server, however, due to the severity of the outage mail spools are high.

Customers will still experience intermittent timeouts on webmail and email clients as well as some email delays.

We apologize for any inconvenience caused.



-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Customer,

We are experiencing issues with one of our mail storage servers, this will affect email functionality for customers on our cPanel and Plesk environments.

Our engineers are currently working to resolve this issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Domain Search Issue (Resolved) Medium

Affecting Other - Domain Search

  • 15/08/2023 12:44
  • Last Updated 16/08/2023 12:23

Dear Valued Customers,

we regret to inform you that we are currently experiencing technical difficulties related to an undersea cable break.

As a result, you may intermittently encounter issues when attempting to engage with our services that require international connectivity, such as international domain searches.


Sincerely,

1-grid Support Team

Dear Valued Customers,

Please note we have updated our routing and service will continue as per the normal


Sincerely,

1-grid Support Team

Email Issue (Resolved) Medium
  • 11/08/2023 11:28 - 22/08/2023 11:57
  • Last Updated 11/08/2023 11:32

Dear Customer,

We are aware that some customers are experiencing email issues on WinsvMail04.

Our Sysadmin is currently working on resolving this issue.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Interrupted Mail Flow (Resolved) Medium

Affecting System - Inbound Spam Firewall Solution (Spamtitan)

  • 04/08/2023 20:00 - 05/08/2023 02:00
  • Last Updated 07/08/2023 10:19

Dear Valued Customer

We would like to inform you that we will be performing maintenance on our Inbound Spam Firewall Solution (Spamtitan) as part of our planned Network maintenance.

During this time you might experience interuption in incoming email and/or mail delays.

The purpose of this maintenance is to upgrade our networking infrastructure to provide you with improved connectivity and increased resilience. We understand that this may cause some inconvenience to you, and we apologize for any disruption this may cause in advance.

Please feel free to contact our support team should you have any queries by sending an email to [email protected]

Thank you for your understanding and cooperation during this maintenance period. 

We appreciate your continued trust and support in our services.

Sincerely, 
1-grid Infrastructure Team

Host Down (Resolved) Critical

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 05/08/2023 09:05 - 05/08/2023 08:53
  • Last Updated 05/08/2023 09:54

Good day 

Please note that we are currently experiencing technical difficulties with one of our hosts, our Advanced System Engineers are currently investigating this problem.

We sincerely apologize for the inconvenience caused.

_________________________________________

The host is back online and all servers linked should be operational

For further questions or concerns contact support on 021 200 1200 / [email protected] 

Scheduled Network Maintenance (Resolved) Medium

Affecting Other - Network

  • 04/08/2023 20:00 - 05/08/2023 00:15
  • Last Updated 05/08/2023 00:15

Dear Valued Customer

We would like to inform you that we will be performing maintenance on our data center infrastructure which includes network upgrades that will affect your dedicated server hosted with us.

The maintenance is scheduled to take place from 20:00PM, Friday 4 August until 02:00AM, Saturday 5 August.

Some services will not be accessible during this maintenance window. The expected downtime per cabinet should not exceed 5 minutes.

The purpose of this maintenance is to upgrade our networking infrastructure to provide you with improved connectivity, increased resilience, and enhanced security for your dedicated server. We understand that this may cause some inconvenience to you, and we apologize for any disruption this may cause in advance.

We assure you that we will do everything possible to minimize the duration of this maintenance and to restore services as quickly as possible. Please be assured that all data and information stored on your server will be unaffected by this maintenance.

If you have any questions or concerns, please do not hesitate to contact our support team by sending an email to [email protected]. We are always available to assist you with any queries you may have.

Thank you for your understanding and cooperation during this maintenance period. 

We appreciate your continued trust and support in our services.

Sincerely,
1-grid Infrastructure Team

ZACR Maintenance Scheduled for July 1st (Resolved) Medium

Affecting Other - Domains

  • 01/07/2023 08:00 - 01/07/2023 22:00
  • Last Updated 02/08/2023 11:33

ZACR SRS Cutover (1 July)


Please be aware that tomorrow is the cutover to the new SRS system for ZACR

This means that during the transition period (8am to 10pm) .co.za, .net.za, .org.za and .web.za registration will be unavailable and zone updates can be submitted but won't be published.


ZA Registry Consortium (Pty) Ltd (ZARC) will be merging the .co.za, .org.za, .net.za and .web.za EPP servers during this 14-hour maintenance window

More information can be found here - https://www.registry.net.za/content2.php?gen=1&contentid=264


Email Issue[SpamTitan] - Banned Attachments (Resolved) High

Affecting System - SpamTitan Firewall

  • 19/07/2023 08:43
  • Last Updated 02/08/2023 11:33


Dear Customer,

We are investigating an issue regarding Spamtitan and emails with attachments getting blocked.
 

Impact: Customers are unable to receive emails with attachments
 

Current status: Spamtitan is aware and currently investigating a fix for the issue
 

We apologize sincerely for any inconvenience caused.


1-grid Support.


*****************************************************************

Update - 12:53 2023/07/19

A fix has been applied and we are provisionally testing


High Load on shared Hosting enviroment (Resolved) Critical

Affecting System - Host

  • 28/07/2023 10:36
  • Last Updated 02/08/2023 11:32

Dear Customer,

We are aware that our shared environment is currently experiencing a high load which is causing slow speeds (website/ email).

Our Sysadmin is currently attending and we will update once resolved.

We do apologize for any inconvenience caused.

Sincerely,

1-grid Support.

DC Technicail issue (Resolved) Critical

Affecting Server - Server 4 (Windows Server)

  • 01/07/2023 18:09 - 28/04/2023 19:30
  • Last Updated 01/07/2023 20:04

Good Evening Valued Customer 

Please note we are currently experiencing some technical issues at our DC site but our engineers are working on it now and will keep this status page updated as we progress

We do apologize for any inconvenience 

Below is the affected servers

FOR11-WIN4
ARZ62-WIN1
STA05-WIN4
adl32-win1
COM200-WIN11
PSU01-NIX03
LOG36-WIN01
LOG36-WIN04
AMH33-WIN5
KBS01-WIN5
DYA02-NIX1
BUY08-WIN2
8BI03-WIN4
ARV54-NIX2
THU110-WIN1
NNH119-WIN1
NIC995-WIN1
CYB08-WIN6_OLD
AMH33-WIN3
LOG36-WIN03
AQS34-NIX01
CHR83-WIN1
ONL11-WIN10
BEA70-WIN12
BOL04-WIN5
AVAILABLE
AVAILABLE
E2S01-WIN19
SUK18-WIN2
SPE66-WIN1
EIR15-WIN2
hea76-win4
PBS80-WIN1
DNSCACHE01

Regards 



UPDATE: 19:30

Dear Customer,

We have experienced a connectivity issue at our Cape Town Data Center (DC) affecting one of our cabinets. Our engineers on site have resolved the issue, related to the above server. Our sincere apologies for the downtime it was confirmed one of the switches was causing the issue which has since been replaced


We appreciate your patience during that period.

Scheduled maintenance (Resolved) Low

Affecting System - cPanel shared servers

  • 23/06/2023 21:00 - 26/06/2023 08:00
  • Last Updated 19/06/2023 08:15

Kindly note we are going to perform scheduled routine maintenance on the folowing servers :

srv66.hostserv.co.za
srv78.hostserv.co.za
srv05.hostserv.co.za
srv109.hostserv.co.za
srv11.hostserv.co.za
srv127.hostserv.co.za
srv14.hostserv.co.za
srv157.hostserv.co.za
srv176.hostserv.co.za
srv22.hostserv.co.za
srv29.hostserv.co.za
srv40.hostserv.co.za
srv41.hostserv.co.za
srv57.hostserv.co.za
srv80.hostserv.co.za
srv99.hostserv.co.za
srv06.hostserv.co.za
srv07.hostserv.co.za
srv144.hostserv.co.za
srv15.hostserv.co.za
srv164.hostserv.co.za
srv19.hostserv.co.za
srv30.hostserv.co.za
srv32.hostserv.co.za
srv37.hostserv.co.za
srv43.hostserv.co.za
srv44.hostserv.co.za
srv45.hostserv.co.za
srv46.hostserv.co.za
srv47.hostserv.co.za
srv48.hostserv.co.za
srv49.hostserv.co.za
srv51.hostserv.co.za
srv52.hostserv.co.za
srv61.hostserv.co.za
srv77.hostserv.co.za
srv83.hostserv.co.za

During this time, access to cPanel wil be intermitted.

We apologise for the inconvience that this may cause

WHMCS Maintenance (Resolved) Low

Affecting Other - Customer Zone

  • 15/06/2023 15:52 - 19/06/2023 06:11
  • Last Updated 15/06/2023 15:06

Dear Customer,

We have scheduled maintenance on our WHMCS system today starting at 23:00 PM.

Any customer trying to log in to their client area at this time will be redirected to a maintenance page.

We do apologize for any inconvenience caused.

Sincerely,

1-grid Support.

Scheduled maintenance and upgrade of MariaDB (Resolved) Medium

Affecting Other - cPanel shared servers

  • 15/06/2023 21:00 - 19/06/2023 06:11
  • Last Updated 13/06/2023 06:45

Please note as part of improving performance and security, 1-grid will be upgrading MariaDB to version 10.5 for the following servers :

srv145.hostserv.co.za
srv147.hostserv.co.za
srv149.hostserv.co.za
srv153.hostserv.co.za
srv156.hostserv.co.za
srv158.hostserv.co.za
srv160.hostserv.co.za
srv166.hostserv.co.za
srv172.hostserv.co.za
srv50.hostserv.co.za
srv55.hostserv.co.za
srv56.hostserv.co.za
srv59.hostserv.co.za
srv62.hostserv.co.za
srv63.hostserv.co.za
srv65.hostserv.co.za
srv82.hostserv.co.za
srv84.hostserv.co.za
srv90.hostserv.co.za
srv95.hostserv.co.za
srv96.hostserv.co.za
srv98.hostserv.co.za

During the maintenance, websites might be loading intermittently and Databases be unavailable intermittently untill the maintenance is complete.

We apologise for any inconvience that this might cause.

Server Maintenance (Resolved) Medium

Affecting Other - Multiple Servers

  • 05/06/2023 21:55 - 09/06/2023 15:56
  • Last Updated 05/06/2023 15:17

Dear Valued Customers,

We would like to inform you that we have scheduled maintenance for our shared server and VPS platform to further enhance your user experience and ensure the stability and reliability of our services. During this maintenance period, there may be temporary disruptions to the platform's availability. We apologize for any inconvenience this may cause and appreciate your understanding.

Maintenance Details:
Start Date: 05/06/2023 21:55
End Date: 06/06/2023 00:00

~~~~~~~~~~~~~~~~~

Platforms impacted:

srv65.hostserv.co.za
srv80.hostserv.co.za
srv82.hostserv.co.za

winwebr04.hostserv.co.za

SpamTitan login
~~~~~~~~~~~~~~~~~

During this time, you may experience intermittent access or brief periods of service unavailability. Our dedicated team will be working diligently to minimize the impact and complete the maintenance as quickly as possible.

We recommend that you plan your activities accordingly and consider any potential impact on your workflow. If you have any time-sensitive tasks, please ensure they are completed before the maintenance window.

 

We appreciate your patience and support as we strive to provide you with the best possible platform experience. If you have any urgent concerns or questions, please don't hesitate to reach out to our customer support team at [email protected].

Scheduled maintenance and upgrade of MariaDB (Resolved) Medium

Affecting System - cPanel shared maintenance on MariaDB

  • 09/06/2023 21:00 - 13/06/2023 06:43
  • Last Updated 05/06/2023 07:36

Please note as part of improving performance and security, 1-grid will be upgrading MariaDB to version 10.5 for the following servers :

srv132.hostserv.co.za
srv142.hostserv.co.za
srv174.hostserv.co.za
srv53.hostserv.co.za
srv64.hostserv.co.za
srv68.hostserv.co.za
srv70.hostserv.co.za
srv81.hostserv.co.za
srv87.hostserv.co.za
lnxwsd01.hostserv.co.za
lnxwsd02.hostserv.co.za
lnxwsd03.hostserv.co.za
lnxwsd04.hostserv.co.za
lnxwsd05.hostserv.co.za
lnxwsd06.hostserv.co.za
srv108.hostserv.co.za
srv112.hostserv.co.za
srv112.hostserv.co.za
srv114.hostserv.co.za
srv115.hostserv.co.za
srv133.hostserv.co.za

During the maintenance, websites might be loading intermittently and Databases be unavailable intermittently untill the maintenance is complete.

We apologise for any inconvience that this might cause.

Acronis Backups (Resolved) High

Affecting System - Acronis

  • 31/05/2023 14:42 - 10/06/2023 05:47
  • Last Updated 31/05/2023 14:45

Dear Customer,

We are investigating an issue on our Acronis backup cluster with utmost priority.

 

Impact: Customers are unable to backup and restore content from our backup cluster, and via hosting control panels The issue has been escalated to Acronis and 1-grid engineers have been working closely with the Chief Success Officer ands Senior Engineers at Acronis to rectify the issue.

 

Current status: At this point, it's evident that the cluster became degraded and data loss occurred. We have however recovered the cluster to a point where new backups are processing and completing.

 

We are enabling all protection plans and backups are busy running across our environment.


We apologize sincerely for any inconvenience caused.


1-grid Support.


Server Down - srv90 (Resolved) High

Affecting Server - srv90s.hostserv.co.za

  • 30/04/2023 04:22 - 19/05/2023 06:05
  • Last Updated 19/05/2023 05:50

Dear Valued Customer

We are currently experiencing a an issue on the server - srv90.hostserv.co.za

The impact affects all services currently hosted with websites and emails being down.

Our engineers are working around the clock to get this fixed and we will post updates here in the meantime.


We do apologize for any inconvenience this may cause.


Regards
1-Grid-Support

Security Update (Resolved) Medium

Affecting System - Website Design Environment

  • 16/05/2023 10:10 - 05/06/2023 07:36
  • Last Updated 16/05/2023 10:18

Dear Customers,

To enhance the security and protect the privacy of our customers, we are implementing a new policy.

We will no longer support email sending over unencrypted connections.

Please make sure to update your Outlook SMTP settings to send out over SSL, this change will significantly improve the security of your account and help safeguard your sensitive data.

https://1-grid.com/knowledge/outlook-2016-how-to-change-email-settings

Thank you for your co-operation.

Sincerely,

1-grid Support


Winwebr04 - Websites not loading (Resolved) High

Affecting Server - Server 4 (Windows Server)

  • 14/05/2023 09:33 - 05/06/2023 07:36
  • Last Updated 15/05/2023 09:46


We are aware that there is an issue with websites not loading on winwebr03 & winwebr04 (Legacy WebsitePanel).
 
Unfortunately, this platform has reached EOL and is no longer supported.

Please refer to the communication sent to customers hosted on the legacy platform previously via this link: https://1-grid.com/knowledge/wsp-helm-becomes-plesk-obsidian
 

IP Address: 41.185.13.53
IP Address: 41.185.13.54

1-grid Support.

Email Issue (Resolved) High

Affecting Server - winsvrweb11.hostserv.co.za

  • 26/04/2023 08:57 - 02/05/2023 09:02
  • Last Updated 26/04/2023 09:01

Dear Customer,

We are currently experiencing email issues with Winsvrmail06, hosting emails for domains on Winsvr11.hostsrv.co.za.

Our Sysadmin is currently working on resolving this issue.

We do apologize for any inconvenience caused.

Updates will follow.

Sincerely,

1-grid Support

cPanel and Plesk linux mailserver Maintenance (Resolved) High

Affecting System - cPanel and Plesk shared environments

  • 14/04/2023 22:00 - 16/04/2023 12:00
  • Last Updated 16/04/2023 19:07

Maintenance has been completed successfully and currently being monitored for any potential issues.

We thank you for your patience

=================================================================================================

Kindly note we will be doing routine extended maintenance on Mail server affecting our shared Plesk Linux and shared cPanel environment.

During the maintenance window, customers might experience intermitted or slow connectivity to their mailboxes.

We apologise for any inconvenience that this may cause

Issue with phone lines (Resolved) Critical

Affecting System - VOIP Phone system

  • 15/04/2023 09:27
  • Last Updated 15/04/2023 20:17

Dear Customer,

We are currently experiencing issues with our phone lines.

Our tech team is busy resolving the issue.

We will contact any customers who tried to reach us via telephone during this time as soon as we are back online.

We apologize for any inconvenience caused.

1-grid Support Team

Mail server Issue (Resolved) Critical

Affecting System - Winsvrmail02.hostserv.co.za

  • 28/03/2023 14:26 - 28/04/2023 15:00
  • Last Updated 01/04/2023 10:13

Dear Customer,

Please note some customers will experience connectivity/authentication issues concerning their emails.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologize for the inconvenience caused.

Sincerely,

1-grid Support

MySQL Service (Resolved) Medium

Affecting Server - srv158s.hostserv.co.za

  • 17/03/2023 08:53
  • Last Updated 19/03/2023 18:47

Dear Customer,

We are aware that some customers are getting SQL connection errors on their websites as well as errors when logging into webmail.

The affected server is srv158.hostserv.co.za.

We are currently attending to this matter to get it resolved. 

We apologize for any inconvenience caused.

Sincerely,

1-grid Support


--------------------------------

 

The issue has now been resolved and all webmail logins should be working on srv158

 

Website Connection Issue (Resolved) Medium

Affecting Server - lnxsvrweb04.hostserv.co.za

  • 10/03/2023 11:08
  • Last Updated 10/03/2023 11:22

Dear Customer,

We are aware that some of our customers are having issues loading their websites on above mentioned server.

Out reach team is investigating this issue and updates will follow.

We apologize for any inconvenience caused.

Sincerely,

1-grid Support

Mailchannels SPF DKIM record failures (Resolved) Critical

Affecting Other - Mail servers

  • 03/03/2023 09:23
  • Last Updated 06/03/2023 12:37

Please note the issue has been resolved and all mail flow restored
 ---

Please note we are investigating an issue where mail are bouncing back from gmail with error message stating the SPF or DKIM records did not pass.

We are currently engaging Mailchannels regarding the SPF failure and is giving this our utmost highest priority, to get it resolved.

We apologise for the inconvience this may cause

Mailchannels SMTP connection failure (Resolved) Medium

Affecting System - Mailchannels

  • 02/03/2023 10:20 - 03/03/2023 09:25
  • Last Updated 02/03/2023 16:52


Update:   02/03/2023 16:50

All outbound emails are now being delivered and we are currently not seeing any intermittent issues.

The emails that are backed up in the upstream servers should be clearing emails out from the queues now

Sincerely,

1-grid Support

-----------------------------------------


Update 02/03/2023 15:07

Mailchannels re-enstated the outage

 

We are monitoring this closely and are pushing for a further update






-----------------------------------------


Dear Customer,

We are aware that our customers are experiencing intermittent SMTP failures.

Our MailChannels provider is currently investigating this issue and updates will follow.

We do apologize for any inconvenience caused.


Sincerely,

1-grid Support





DNS Issues (Resolved) Critical

Affecting System - Petra Nameservers

  • 28/02/2023 13:06 - 28/02/2023 16:43
  • Last Updated 28/02/2023 14:26

Dear Customer,

This issue has now been resolved.

Should you experience any further DNS issues please contact our Support Centre.


Outage Summary:

 

1-grid customer hosting on our Windows shared hosting platform was affected by an intermittent DNS-related outage that lasted approximately 110 minutes earlier today (28 Feb 2023).

 

Customers were unable to access their websites and email services for the duration of the outage. 

 

Root Cause :

Corrupted DNS zone files caused the DNS server to stop responding to DNS requests. 

Resolution: 

After an initial investigation, our engineers Identified the corrupted zone files and removed the zones from the zone directory. Our engineers are further investigating mitigation steps to prevent future occurrences.

 

We sincerely apologize for the outage and associated downtime experienced



--------------------------------------------------

Dear Customer,

We are aware that some customers are currently having issues loading the websites and emails.

Our tech team is currently investigating this issue and updates will follow.

We apologize for any inconvenience caused.

1-grid Support

Server Down (Resolved) High

Affecting Server - winsvrweb08.hostserv.co.za

  • 01/02/2023 19:11 - 01/02/2023 21:45
  • Last Updated 01/02/2023 21:42

Dear Customer,

We are currently experiencing issues on the server mentioned above causing some websites not to load.

Our team is actively working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,
1-grid Support

Maintance (Resolved) Medium

Affecting Other - Host Servers

  • 25/01/2023 22:00 - 16/02/2023 07:54
  • Last Updated 25/01/2023 21:25

Dear 1-grid customers,

We will be performing scheduled maintenance on our servers from 25/01/2023 22:00 until 26/01/2023 02:00.

You may experience a loss of connection during this time for approximately 10 -15 minutes.

We apologise in advance for any inconvenience caused.

Regards
1-grid support team

Server Issue (Resolved) High

Affecting Server - lnxsvrweb04.hostserv.co.za

  • 10/01/2023 08:27
  • Last Updated 10/01/2023 11:00

Dear Customer,

We are currently experiencing issues on the server mentioned above causing some websites not to load.

Our team is actively working on resolving the issue.

We apologize for any inconvenience caused.

Sincerely,
1-grid Support

Maintenance (Resolved) Critical

Affecting Other - Hosts

  • 05/01/2023 22:04 - 25/01/2023 21:52
  • Last Updated 07/01/2023 08:05

Dear Customers

This is a notification to alert you that we are currently doing maintenance on our servers.

You may experience some downtime during the hours of 10 pm and 23:59 07/01/2023.

We apologize for any inconvenience that might be caused.

Regards

1-grid support

Maintenace (Resolved) Medium

Affecting Other - Server maintenace

  • 05/01/2023 13:51 - 25/01/2023 21:52
  • Last Updated 05/01/2023 16:14

This issue has been resolved and all services should be back to normal.

-------------------------------------------------------------------------------------------------------------------------------------------

Dear customers

We are currently aware of certain services that is unreachable.
Our team is working on this and will be getting everything up and running as soon as possible.

Maintenace (Resolved) Critical

Affecting System - Server maintenace

  • 03/01/2023 20:03 - 03/01/2023 23:40
  • Last Updated 03/01/2023 23:36

Dear Customers

This is a notification to make you aware that we are currently doing maintenace on our servers.

You may experince some down time during the hours of 8pm and 12am 03/01/2023

Spam (Resolved) Critical

Affecting Other - Phishing Campaign

  • 19/12/2022 16:11 - 25/01/2023 21:26
  • Last Updated 19/12/2022 19:16

Hi All,

Please note we are aware of a phishing campaign targeting some of our customer's domains hosted at 1-grid. The email impersonates a local hosting company (xneelo) requesting manual payment.

We urge all our customers to avoid clicking on any links in the email and mark the email as spam and/or delete it altogether.

Thank you

1-grid support

Name servers (Resolved) High

Affecting System - WebsitePanel (WSP)

  • 06/12/2022 11:00 - 08/12/2022 09:41
  • Last Updated 06/12/2022 15:05

UPDATE:

Good day,

 

We can confirm that the DNS related issues with our WebsitePanel (WSP) name servers has been resolved.

Thank you so much for your patience during this time.

 

Please let us know if you experience any further issues so that our team can investigate.

 

Regards,

1-Grid.com





------------------------------------------------------------------------------------------------------------------------------

Please note customers will experience DNS-related issues on the WebsitePanel (WSP) name servers.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.


Mail Server outage (Resolved) Medium

Affecting System - winmailr03.hostserv.co.za

  • 01/12/2022 07:00 - 01/12/2022 09:00
  • Last Updated 01/12/2022 09:02

The mail server is back online.



Please note customers will experience connectivity/authentication issues on winmailr03.hostserv.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

Host Server Down (Resolved) Critical
  • 23/11/2022 14:32 - 23/11/2022 15:57
  • Last Updated 23/11/2022 16:02

Hi all, 

Please be advised that we have one of our host servers that is currently experiencing network issues and this has affected some of our shared host servers..

Our engineers are working flat out to get the issue resolved asap.

We greatly apologize for any inconvenience caused.

Affected Servers:

srv82.hostserv.co.za
srv62.hostserv.co.za
srv84.hostserv.co.za
srv22.hostserv.co.za
srv108.hostserv.co.za
srv81.hostserv.co.za
wsd1.hostserv.co.za

Host maintenance (Resolved) Medium
  • 21/11/2022 22:00
  • Last Updated 21/11/2022 23:06

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience.

Migration Timeframe

Start: 21 November 2022 @22:00
End: 21 November 2022 @23:30

Affected Services

- Customer VPS

- Shared hosting servers

 
  srv15.hostserv.co.za
  srv40.hostserv.co.za
  srv44.hostserv.co.za
  srv54.hostserv.co.za
  cp.cpt.wa.co.za
  winmailr03
  winsvrweb16
  winwebr02

Mailchannels False Positive Blocks (Resolved) Low

Affecting System - Mailchannels Block

  • 09/11/2022 10:11
  • Last Updated 21/11/2022 22:22

All services are working and our engineers are still busy monitoring the issue to make sure it is permanently resolved


Sincerely,

1-grid Support

======================================================================

Dear Customer,

We are aware that emails with attachments bigger than 3MB are being blocked as Spam on MailChannels.

Legacy Smarteremail servers affected:

winmails01.hostserv.co.za
winmails02.hostserv.co.za
winmails03.hostserv.co.za
winmails04.hostserv.co.za

Our engineers are working with our MailChannels provider to get this issue resolved.


We do apologize for any inconvenience caused.

In the meanwhile please use wetransfer to send big attachments as per the steps provided here:- https://1-grid.com/knowledge/how-to-upload-files-to-wetransfer


Sincerely,

1-grid Support

Winwebr04 - Websites not loading (Resolved) Low

Affecting Server - Server 4 (Windows Server)

  • 15/11/2022 05:54
  • Last Updated 21/11/2022 22:21

Our engineers have managed to restore the websites to working order.

We are continuing to monitor this server for any potential issues post-resolution.

1-grid Support.

------

We are aware that there is an issue with websites not loading on winwebr04.
 
Our engineers are currently attending to resolve the issue.
 
We do apologize for any inconvenience caused.
 
IP Address: 41.185.13.54

1-grid Support.

Emergency Maintenance (Resolved) Low

Affecting System - Winmailr04.hostserv.co.za

  • 09/11/2022 15:14 - 09/11/2022 17:00
  • Last Updated 21/11/2022 22:21

All services are working and our engineers are still busy monitoring the server. 

Sincerely,

1-grid Support

======================================================================

Please note

We are performing emergency maintenance on winmailr04.hostserv.co.za. 

During the time of the maintenance, you can expect interruptions to your mail services both incoming and outgoing. 

We will post an update once the maintenance has completed.

We apologize for any inconvenience that this might cause

 

 

IMPORTANT NOTICE (Resolved) Critical

Affecting Other - Phishing Campaign

  • 11/10/2022 15:24
  • Last Updated 15/11/2022 06:06

Dear Customer,

1-grid is aware of a phishing campaign targeting 1-grid customers.

We, therefore, urge all our clients to take extra care and ensure that correspondence from us include the 1-grid.com domain.

Sincerely,

1-grid Support

VMs unresponsive (Resolved) High

Affecting Other - VPS

  • 04/11/2022 23:09
  • Last Updated 05/11/2022 10:19

We are aware of virtual machines that are currently unresponsive.
We are attending to the situation and will be getting them up and running as soon as possible.

We sincerely apologise for the inconvenience.

Host Server Down (Resolved) Critical

Affecting Other - Host Server Down

  • 28/10/2022 11:51 - 28/10/2022 12:17
  • Last Updated 28/10/2022 12:43

Dear customer 

We have one of our Host servers that are down and our engineers are working flat out to get this resolved.

We greatly apologize for any inconvenience that might have been caused.


Sincerely 

1-grid support

Email sync issue (Resolved) Low

Affecting System - Mail Storage

  • 13/10/2022 21:18
  • Last Updated 20/10/2022 08:12


Dear customer 

Due to the Mail sync outage experienced last night, customers with POP email accounts will experience a re-download of all emails on the server.

We advise you to set up your email account as IMAP to prevent this from happening.


https://1-grid.com/knowledge/how-to-setup-email-account-on-outlook-2013/


https://1-grid.com/knowledge/how-to-set-up-email-in-outlook-2016/



=======================================================================

The issue has been resolved and our sysadmins are still monitoring.

Last Updated - 13/10/2022 23:26



=========================================================================
Dear client,

We are currently experiencing an email sync issue and our engineers are currently busy working on resolving the issue.

We do apologize for the inconvenience caused.

We will update you as soon as possible.

Website Builder Connectivity issue (Resolved) Low

Affecting System - Website Builder

  • 19/09/2022 19:17
  • Last Updated 19/09/2022 20:48

This issue has been resolved. 


==================================================


We are currently experiencing connectivity issues with our website builder platform. 

Our Sysadmins are busy investigating what is causing the issue.

We do apologize for the inconvenience caused.

KVM Connectivity issues (Resolved) Medium

Affecting System - Opennebula KVM

  • 19/09/2022 11:00
  • Last Updated 19/09/2022 17:15

This matter has been resolved and access to all VPS's have been restored.

Thank you for your patience and understanding.




UPDATE:
 
Our sysadmins have located the issue and has already restored access to some of the affected VPS's.

Apologies for the inconvenience caused by the delay in fully resolving this matter.




We are currently experiencing connectivity issues with our Opennebula KVM VPS's

Our Sysadmins are currently investigating the cause.

Sincerest apologies for the inconvenience caused.

Email Issue (Resolved) High
  • 15/08/2022 10:05 - 15/08/2022 11:30
  • Last Updated 15/08/2022 10:14

Dear Customer

We are aware that some of our customers are currently experiencing email authentication issues.

This means that any application you use to connect to your email including webmail will pop up with an error or password request. 

Our engineers are currently working on resolving this issue.

We do apologize for any inconvenience caused.

1-grid Support.

SSL Vendor Temporarily Unavailable (Resolved) Low

Affecting Other - SSL

  • 18/07/2022 11:30
  • Last Updated 18/07/2022 11:47

Good day

Please note that our SSL Vendor is temporarily unavailable for new SSL orders.

The vendor is currently performing maintenance.

We apologize for the inconvenience that this may cause.

Outgoing Email Delays (Resolved) Low

Affecting System - Mail Channels

  • 11/07/2022 09:52 - 11/07/2022 12:00
  • Last Updated 11/07/2022 19:03

Good day

Please note we are currently experiencing a delay with outgoing emails.

Our senior engineers are currently looking into resolving this.

We apologize for the inconvenience caused.

cPanel Maintenance (Resolved) Low

Affecting System - cPanel shared hosting

  • 01/07/2022 22:00 - 02/07/2022 07:00
  • Last Updated 02/07/2022 08:29

Maintenance is complete and service restored.

===========================================

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv75.hostserv.co.za
srv85.hostserv.co.za
srv134.hostserv.co.za
srv131.hostserv.co.za
srv155.hostserv.co.za
srv141.hostserv.co.za
srv04.hostserv.co.za
srv21.hostserv.co.za
srv107.hostserv.co.za
srv97.hostserv.co.za
srv94.hostserv.co.za
srv113.hostserv.co.za
srv106.hostserv.co.za
srv86.hostserv.co.za
srv54.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Payfast experiencing issues 3d secure card (Resolved) Medium

Affecting Other - Payfast

  • 25/06/2022 12:15
  • Last Updated 25/06/2022 12:40

Dear Customer,

We've received a notification from Payfast confirming they are currently experiencing issues with their 3d secure card payments.

Please see alternative payment options via the link below:

https://1-grid.com/knowledge/easy-to-use-payment-methods


Their team is currently working on getting this issue resolved.

Scheduled maintenance for cPanel shared serve (Resolved) Low

Affecting Other - cPanel shared hosting

  • 24/06/2022 22:00 - 25/06/2022 06:00
  • Last Updated 25/06/2022 05:37

Maintenance is complete and service restored.

===========================================


Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv167.hostserv.co.za
srv151.hostserv.co.za
srv150.hostserv.co.za
srv135.hostserv.co.za
srv03.hostserv.co.za
srv91.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

cPanel Maintenance (Resolved) Low

Affecting Other - cPanel shared hosting

  • 17/06/2022 22:00 - 18/06/2022 06:00
  • Last Updated 18/06/2022 06:08

Maintenance is complete and service restored.

===========================================

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv162.hostserv.co.za
srv35.hostserv.co.za
srv139.hostserv.co.za
srv130.hostserv.co.za
srv148.hostserv.co.za
srv118.hostserv.co.za
srv116.hostserv.co.za
srv146.hostserv.co.za
srv126.hostserv.co.za
srv125.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Scheduled maintenance for SpamTitan servers (Resolved) Medium

Affecting System - Inbound Mail Spamfilter

  • 16/06/2022 15:30 - 16/06/2022 20:00
  • Last Updated 16/06/2022 19:58

Kindly note we have scheduled maintenance for our inbound spam filter servers cluster.

During the time of the maintenance, inbound mail might be delayed.

We apologise for any inconvenience this may cause

cPanel Maintenance (Resolved) Low

Affecting Other - cPanel shared hosting

  • 10/06/2022 22:00 - 11/06/2022 06:00
  • Last Updated 11/06/2022 13:33

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv73.hostserv.co.za
srv88.hostserv.co.za
srv69.hostserv.co.za
srv27.hostserv.co.za
srv38.hostserv.co.za
srv173.hostserv.co.za
srv128.hostserv.co.za
srv42.hostserv.co.za
srv93.hostserv.co.za
srv163.hostserv.co.za
srv09.hostserv.co.za
srv159.hostserv.co.za
srv16.hostserv.co.za
srv17.hostserv.co.za
srv28.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Connectivity Issues (Resolved) High

Affecting Other - Netwrok

  • 09/06/2022 09:43
  • Last Updated 09/06/2022 12:54

Routing issues have been resolved by our upstream provider.



_________________

Dear customer,

We are aware of the connection issues reported.

Our team is investigating connectivity issues between our upstream provider and Seacom. Further updates to follow.

We do apologize for any inconvenience caused.

Sincerely,

1-grid Support

Undelivered Mail Returned to Sender- Gmail (Resolved) Low

Affecting Other - Gmail

  • 08/06/2022 09:13 - 10/08/2022 13:23
  • Last Updated 09/06/2022 09:53

Update:

We've received the fix below for the Gmail issue reported.

SPF:   v=spf1 a mx include:relay.mailchannels.net ~all

https://1-grid.com/knowledge/cpanel-how-to-setup-an-spf-record

This would need to be manually added on the remote server if your domain's nameservers point elsewhere.

We do apologize for any inconvenience caused.

Sincerely,
1-grid Technical Support




------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



Dear Customer,

We are aware of undelivered emails to Gmail accounts affecting some of our customers

The issue has been escalated to our outbound firewall provider who's currently investigating if the issue is related to a Gmail security update or if it's local.

An update will be provided an update as soon as one becomes available.

We do apologize for any inconvenience caused.

Sincerely,
1-grid Technical Support

1-Grid App Offline (Resolved) High

Affecting Other - 1-grid app

  • 30/05/2022 14:04 - 01/06/2022 09:31
  • Last Updated 30/05/2022 14:07

Dear Customer,

Please be aware that our 1-grid mobile application is currently offline.

Our developers are currently investigating this issue.

We apologize for any inconvenience caused.


Sincerely,

1-grid Support.

cPanel Maintenance (Resolved) Low

Affecting Other - cPanel shared hosting

  • 27/05/2022 22:00 - 28/05/2022 06:00
  • Last Updated 28/05/2022 03:00

Kindly note all maintenance has been completed.

===========================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv143.hostserv.co.za
srv103.hostserv.co.za
srv152.hostserv.co.za
srv154.hostserv.co.za
srv119.hostserv.co.za
srv76.hostserv.co.za
srv129.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Email content not loading - srv50.hostserv.co (Resolved) Medium

Affecting Server - srv50s.hostserv.co.za

  • 22/05/2022 13:00 - 26/05/2022 10:20
  • Last Updated 26/05/2022 10:20

Update - 2022-05-23 : 16:30
---------------------------------------

Status:  Completed - Monitoring

We have recovered all the affected mailboxes and email services will continue as per normal.

Should you have any further issues or mailboxes not showing content, kindly send a support ticket to [email protected]


Update - 2022-05-23 : 13:30
---------------------------------------

Status:  Recovery

The Issue has been resolved for majority of the accounts on the server.

Our engineers are still monitoring to look for any potential affected customers.

We once again apologise for the inconvience caused.


Update - 2022-05-23 : 09:30
---------------------------------------

Status:  Recovery

Our engineers have identified the cause of the outage asn have initiated recovery processes.

Once again we apologise for the inconvience caused


========================================================

We are aware of an issue on one of our shared hosting services srv50.hostserv.co.za.

Affected Services: Email services on srv50.hostserv.co.za not showing IMAP content including folders and emails

Detail: We have detected that a number of accounts hosted on srv50.hostserv.co.za is loading empty IMAP folders due to an outage on our email storage servers. 


Status:  Under Investigation

We apologize for any inconvenience that this may cause.

cPanel Maintenance (Resolved) Low

Affecting Other - cPanel shared hosting

  • 20/05/2022 22:00 - 21/05/2022 08:00
  • Last Updated 22/05/2022 10:08

Kindly note all maintenance has been completed.

===========================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv33.hostserv.co.za
srv20.hostserv.co.za
srv165.hostserv.co.za
srv171.hostserv.co.za
srv71.hostserv.co.za
srv92.hostserv.co.za
srv89.hostserv.co.za
srv138.hostserv.co.za
srv140.hostserv.co.za
srv136.hostserv.co.za
srv137.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Internal Mail Issues (Resolved) Critical

Affecting Server - srv57r.hostserv.co.za

  • 17/05/2022 11:12
  • Last Updated 17/05/2022 11:30

Attention Customers

We are aware of an issue on SRV57 related to internal mail. We are currently investigating this issue. 

We apologize for any inconvenience that this has caused

Regards
1-grid Team

cPanel Maintenance (Resolved) Low

Affecting System - cPanel shared hosting

  • 12/05/2022 22:00 - 13/05/2022 08:00
  • Last Updated 13/05/2022 14:48

Please note we are still busy with extended maintenance on srv105.hostserv.co.za

Apologise for any inconvience caused

======================================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv08.hostserv.co.za
srv74.hostserv.co.za
srv105.hostserv.co.za
srv36.hostserv.co.za
srv72.hostserv.co.za
srv117.hostserv.co.za
srv122.hostserv.co.za
srv102.hostserv.co.za
srv168.hostserv.co.za
srv161.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

cPanel Maintenance (Resolved) Low

Affecting System - cPanel shared hosting

  • 05/05/2022 22:00 - 06/05/2022 03:32
  • Last Updated 05/05/2022 08:43

Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv67.hostserv.co.za
srv12.hostserv.co.za
srv104.hostserv.co.za
srv10.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

cPanel Maintenance (Resolved) Low

Affecting Other - cPanel

  • 03/05/2022 22:00 - 05/05/2022 05:34
  • Last Updated 04/05/2022 07:31

Maintenance is complete and service restored.

===========================================
Maintenance is still undergoing for server
srv169.hostserv.co.za

 
Maintenance is complete for all other servers.

===========================================
Please note we will be performing maintenance on our cPanel Cluster for the following servers

srv169.hostserv.co.za
srv101.hostserv.co.za
srv79.hostserv.co.za
srv01.hostserv.co.za
srv02.hostserv.co.za

Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Payment Gateway Currently Unavailable (Resolved) Medium

Affecting System - PayFast Gateway

  • 25/04/2022 13:32
  • Last Updated 26/04/2022 10:07


Partial functionality to credit and cheque card, as well as EFT payments, have been restored 

____________________________________________________________
Payfast is experiencing issues with payment processing. 

This will affect any clients wishing to pay via their platform.

Please use Snapscan for any urgent purchases.

PayFast Status


 

Email not displaying in webmail (Resolved) High

Affecting Server - srv19r.hostserv.co.za

  • 14/04/2022 09:51
  • Last Updated 19/04/2022 09:30

Dear Customer,

Some of our customers are experiencing issues where emails are not displaying in the webmail inbox.

Our Sysadmin is currently investigating this issue.

We do apologize for any inconvenience caused.

Sincerely,
1-grid Technical support

Missing Inbox Issue (Resolved) Critical
  • 18/04/2022 13:21
  • Last Updated 18/04/2022 13:41

Attention Customers

We are currently aware of an issue where mails are missing from inboxes.

We are investigating this issue and will provide feedback as soon as possible.

We apoligize for any inconvenince that this might cause.

1-grid team 

==================================================

UPDATE:

We managed to resolve this issue and all mail should now be visible in your inbox

Planned maintenance (Resolved) Low

Affecting System - cPanel Cluster

  • 13/04/2022 22:00 - 14/04/2022 04:00
  • Last Updated 14/04/2022 06:33

Update: The maintenance has been completed successfully.


Please note we will be performing maintenance on our cPanel Cluster, which will take place on 13 April at 10pm.
Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Intermittent Email and Website Issues (Resolved) Critical
  • 08/04/2022 14:29 - 12/04/2022 09:04
  • Last Updated 08/04/2022 14:40

Dear Customers

 

We are aware of some issues related to mail and websites on the following servers: 


srv154

srv59

srv33

lnxwsd05

winsvrweb06

winsvrweb07

 

This has been escallated to out network engineers who are working to resolve this.

We do apologize for any inconvenience caused.

 

1-grid Support.

Email authentication Issue (Resolved) High

Affecting Server - srv77r.hostserv.co.za

  • 30/03/2022 12:40
  • Last Updated 30/03/2022 17:43

Dear Customer

We are aware that some of our customers hosted on SRV77 are currently experiencing email authentication issues.

This means that your Outlook or any application you use to connect to your email will pop up with a password request.

Our engineers are currently working on resolving this sissue.

We do apologize for any inconvenience caused.

1-grid Support.

Outgoing email Issue (Resolved) High

Affecting Server - srv43s.hostserv.co.za

  • 25/03/2022 16:02
  • Last Updated 30/03/2022 08:03

Dear Customer,

We are currently experiencing issues with outgoing emails on SRV43.

Our engineers are in progress in resolving this issue.

We do apologize for any inconvenience caused.

1-grid Support Team


Microsoft Azure Connectivity (Resolved) Low

Affecting Other - Network

  • 25/03/2022 10:49 - 25/03/2022 14:20
  • Last Updated 25/03/2022 14:40

Update:

Please note that we have applied a temporary fix, we have tested and it appears to be working.



-------------------------------------------------------------

Good day

Please note that we are aware of the connectivity issues between 1-Grid and Microsoft Azure.

We are simultaneously communicating with Microsoft in order to establish a direct peer connection as well as for our streaming provider to resolve the issue.

We apologize for the inconvenience caused.



Kind Regards

parked03.1-grid.com Server Down (Resolved) Medium

Affecting Server - parked03.1-grid.com

  • 25/03/2022 05:07 - 25/03/2022 09:24
  • Last Updated 25/03/2022 06:49

Please note that the service on parked03.1-grid.com server is not available.

We are busy investigating the issue and will update post update as soon as possible.

We do apologize for the inconvenience.

Incoming Mail issues (Resolved) High

Affecting Other - Mail Server

  • 03/03/2022 10:07
  • Last Updated 03/03/2022 18:20

Please note that are some customers experiencing issues with incoming emails.

Our engineers are currently investigating the cause with the highest urgency.

We will provide updates as they become available

Please accept our apology for the interruption in service.

Incoming Mail issues (Resolved) High

Affecting Other - Mail Server

  • 21/02/2022 10:40
  • Last Updated 21/02/2022 18:18

Please note that are some customers experiencing issues with incoming emails.

Our engineers are currently investigating the cause with the highest urgency.

We will provide updates as they become available

Please accept our apology for the interruption in service.

Outage - Linux (Manage VPS ) (Resolved) High

Affecting Other - Linux Servers

  • 21/02/2022 12:22
  • Last Updated 21/02/2022 13:46


The connection issue should be resolved and we are currently monitoring.


Business VPS (WHM/cPanel)


Again we apologise for any incovnience caused.

Mail server maintenance (Resolved) Low

Affecting Other - Mail servers shared

  • 07/02/2022 22:00 - 10/02/2022 06:43
  • Last Updated 07/02/2022 17:29

Please note we have scheduled maintenance planned for our mail servers on linux shared environment.

Customers might expierence intermitted connectivity issues during the maintenance window.

We apologise for any inconvience this may cause

Data center Network outage (Resolved) Critical

Affecting Other - Data Center

  • 31/01/2022 18:00 - 07/02/2022 17:29
  • Last Updated 04/02/2022 10:18


Final Update: 2022-02-04 

===========================================

We would once again like to sincerely apologise for your recent experiences with 1-grid.

As a team, this has been particularly frustrating as we have made a significant effort over the past few years focusing on improving your service levels experienced. To recap, we would like to highlight that the outage was the result of unprecedented, multiple failures across redundant circuits from our partners.

We are pleased to announce that all services have fully resumed. Should you still be experiencing any service interruptions, please log a ticket ([email protected]) or get in touch with one of our agents (021 200 1200).

We would also like to apologise for the limited availability of our support staff. During the incident, our support center was inundated with contacts. For regular updates, we encourage that you make use of our status page (https://1-grid.com/client/serv...).

 

Lastly, we would like to reassure you that despite the nature of this unforeseeable incident, our new data center comes with improved performance and we are investigating ways in which additional resilience can be achieved through other vendors. Further announcements regarding these enhancements will be made in due course.

 

Should you have any queries please contact our friendly support team on [email protected].

Have a good day and we’ll be in touch. 


===========================================


Please note that we are investigating an outage at our datacenter.

Our onsite engineers are currently investigating the cause of the outage with highest urgency

We will provide updates as they become available

Please accept our apology for the interruption in service.


==========================================

Update: 20:00

The cause of the outage has been identified as multiple failures on our upstream providers redundant links within our legacy datacenter. We are working closely with our upstream providers engineers to resolve the matter with utmost urgency.

Our network engineers are working on a solution to move all dependencies from our Pinelands DC and restore connectivity in the interim.

Further updates to follow

===========================================

Update 21:30

Our upstream provider Liquid Telecoms suffered a large scale outage and dispatched equipment to the affected site location to resolve the incident.

Due to the extended outage and unknown ETA, our internal network engineers started the process of moving all network configurations to our new datacenter's core network of customers services already residing in our new DC. During this update all critical dependency on the affected legacy data center will be removed for the majority of our customers.

We sincerely apologise for the service interruption.

Further updates to follow

============================================

Update 05:30

Our network and System engineers are busy making changes which will ensure services for shared hosting to be restored.

We sincerely apologize for the service interruption.

Further updates to follow

==================================================

Update: 13.00

We can confirm that the majority of our services have been fully restored.

Our engineers are currently working on resolving isolated incidents that are impacting a limited number of our customers and we are working tirelessly to ensure that all servers are fully online.

Once again we would like to apologize for the inconvenience and we thank you for your understanding.

Further updates to follow

==================================================

Update: 15:00


Our engineers are working on restoring email authentication issues.

During this time, webmail and email applications will not function correctly or will experience intermittent connection.

Once again we would like to apologize for the inconvenience and we thank you for your understanding.

Further updates to follow

Email (Resolved) Medium

Affecting System - Mail server

  • 03/02/2022 08:00 - 10/02/2022 06:43
  • Last Updated 03/02/2022 10:00

Dear Customers.

Our engineers reported that all issues related to emails have been resolved.

Please restart your Outlook for emails to resume. Should you still receive a pop up please reset your email password.

https://1-grid.com/knowledge/customer-zone-how-to-change-email-password/

Note that there might be a backlog of emails depending on how many emails your domain has.

Do allow relevant time for sending and receiving to resume in real-time.

We Apologise for the inconvenience caused,

 
========================================

Update

Should you be experiencing emails re-downloading this is a result of having a POP account instead of IMAP.

Due to connectivity being restored POP accounts do not have the intelligence to know that the emails already exist in your mailbox thus it will download everything again that is stored on the Mail Server.

To set up your account to use IMAP please see the steps provided below.

https://1-grid.com/knowledge/configuring-an-imap-email-account-in-outlook-2016/

To use webmail instead of email client software.

https://1-grid.com/knowledge/cpanel-how-to-access-your-email-via-webmail

Spamtitan Email Delay (Resolved) Low

Affecting System - SpamTitan Firewall

  • 24/01/2022 15:32
  • Last Updated 31/01/2022 12:57

 

Dear customer.

We are currently experiencing mail delays on some of our SpamTitan servers.

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologize for the inconvenience caused.

 

Update: 

If you are expierencing any inbound mail not working, please set your MX records to the following : 

1-grid-mx04.com.
1-grid-mx03.co.za.
1-grid-mx02.com.
1-grid-mx01.co.za.

-------------------------------------

Update

Please note the issue is resolved and our engineers are currently monitoring the situation.

Should you still be expierencing issues with not receiving new inbound mail, please let us know in order to assist.

We apologise for any inconvience this has caused

Access to Acronis Restores (Resolved) Low

Affecting Other - Acronis Backups

  • 28/01/2022 11:33 - 31/01/2022 08:14
  • Last Updated 28/01/2022 11:38

Dear Customer,

We received reports that access to restore backups currently is not available.

We've escalated this issue to the Acronis Engineers who are currently investigating.

All backups will be available for restoration once the connection issue has been resolved.

We apologize for any inconvenience caused.

Windows shared environment DNS issue (Resolved) High

Affecting Other - DNS

  • 24/01/2022 08:20
  • Last Updated 24/01/2022 09:35

Dear Customer,

Please note that we are currently experiencing connectivity issues in our Plesk environment.

Our engineers are aware of the issue and currently working on resolving the matter.

Please refer to our network status page for updates:- https://1-grid.com/client/serverstatus.php

We do apologize for the inconvenience caused.



Data center Maintenance (Resolved) High

Affecting Other - extended maintenance

  • 22/01/2022 22:00 - 25/01/2022 08:16
  • Last Updated 22/01/2022 09:55

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience.

Migration Timeframe

Start: 22 Jan 2022 @22:00
End: 23 Jan 2022 @04:00

Affected Services

- Customer VPS

- Shared hosting servers

srv100.hostserv.co.za
srv103.hostserv.co.za
srv106.hostserv.co.za
srv107.hostserv.co.za
srv113.hostserv.co.za
srv116.hostserv.co.za
srv117.hostserv.co.za
srv125.hostserv.co.za
srv129.hostserv.co.za
srv130.hostserv.co.za
srv131.hostserv.co.za
srv132.hostserv.co.za
srv134.hostserv.co.za
srv138.hostserv.co.za
srv142.hostserv.co.za
srv144.hostserv.co.za
srv145.hostserv.co.za
srv159.hostserv.co.za
srv163.hostserv.co.za
srv164.hostserv.co.za
srv166.hostserv.co.za
srv171.hostserv.co.za
srv173.hostserv.co.za
srv61.hostserv.co.za
srv65.hostserv.co.za
srv66.hostserv.co.za
srv74.hostserv.co.za
srv78.hostserv.co.za
srv82.hostserv.co.za
srv85.hostserv.co.za
srv86.hostserv.co.za
srv87.hostserv.co.za
srv90.hostserv.co.za
srv92.hostserv.co.za
srv93.hostserv.co.za
srv97.hostserv.co.za
srv98.hostserv.co.za
srv01.hostserv.co.za
srv08.hostserv.co.za
srv45.hostserv.co.za
srv49.hostserv.co.za
srv47.hostserv.co.za
srv46.hostserv.co.za
srv35.hostserv.co.za
srv27.hostserv.co.za
srv14.hostserv.co.za
srv04.hostserv.co.za
srv02.hostserv.co.za
lnxwsd02.hostserv.co.za
lnxwsd03.hostserv.co.za
lnxwsd04.hostserv.co.za
mail07.glodns.net
mail08.glodns.net
mail09.glodns.net
mail10.glodns.net
mail12.glodns.net
mail16.glodns.net
sql11.glodns.net
sql12.glodns.net
sql15.glodns.net
win03.glodns.net
dev02.wadns.net
mail13.wadns.net
mail03.wadns.net
mail05.wadns.net
mail06.wadns.net
mail07.wadns.net
mail09.wadns.net
mail12.wadns.net
mail13.wadns.net
mail15.wadns.net
mail19.wadns.net
mail21.wadns.net
mail23.wadns.net
mysql51.wadns.net
mysql51c.wadns.net
mysql51d.wadns.net
mysql51e.wadns.net
win01.wadns.net
win02.wadns.net
win04wadns.net
win05.wadns.net
win07b.wadns.net
win09.wadns.net
win10.wadns.net
winsvrweb03.hostserv.co.za
winsvrweb04.hostserv.co.za
winsvrmail01.hostserv.co.za
winsvrmail04.hostserv.co.za
winsvrmail05.hostserv.co.za
winsvrmail08.hostserv.co.za
winsvrmail09.hostserv.co.za
mail16.cpt.wa.co.za
winwebs04.cpt.wa.co.za
winwebs05.cpt.wa.co.za
winwebs06.cpt.wa.co.za
winwebs07.cpt.wa.co.za
winwebr05.cpt.wa.co.za
winmails03.cpt.wa.co.za
winmails05.cpt.wa.co.za
winmails06.cpt.wa.co.za
winmails04.cpt.wa.co.za
winsqlr02.cpt.wa.co.za
mysql01.cpt.wa.co.za
mysqlr01.cpt.wa.co.za
mysqls01.cpt.wa.co.za
mysqls02.cpt.wa.co.za
mysql4b.cpt.wa.co.za
mysql51.cpt.wa.co.za
win01.cpt.wa.co.za
win02.cpt.wa.co.za   

Data center Maintenance (Resolved) High

Affecting Other - Virtual Infastruture maintenance

  • 20/01/2022 22:00 - 21/01/2022 06:48
  • Last Updated 20/01/2022 09:34

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience.

Migration Timeframe

Start:20 Jan 2022 @22:00
End: 21 Jan 2022 @04:00

Affected Services

- Customer VPS

- Shared hosting servers
winwebr04.hostserv.co.za
winwebr02..hostserv.co.za
winsvrweb16.hostserv.co.za
winsvrweb13.hostserv.co.za
winsvrweb12.hostserv.co.za
winsvrweb10.hostserv.co.za
winsvrweb09.hostserv.co.za
winsvrweb08.hostserv.co.za
winsvrweb05.hostserv.co.za
winsvrweb02.hostserv.co.za
winsvrweb01.hostserv.co.za
winmailr03.hostserv.co.za
lnxwsd06.hostserv.co.za
lnxwsd01.hostserv.co.za
lnxsvrweb03.hostserv.co.za
lnxsvrweb02.hostserv.co.za
srv99.hostserv.co.za
svr94.hostserv.co.za
srv88.hostserv.co.za
srv84.hostserv.co.za
srv83.hostserv.co.za
srv81.hostserv.co.za
srv80.hostserv.co.za
srv67.hostserv.co.za
srv64.hostserv.co.za
srv62.hostserv.co.za
srv57.hostserv.co.za
srv56.hostserv.co.za
srv55.hostserv.co.za
srv53.hostserv.co.za
srv48.hostserv.co.za
srv44.hostserv.co.za
srv43.hostserv.co.za
srv40.hostserv.co.za
srv38.hostserv.co.za
srv37.hostserv.co.za
srv36.hostserv.co.za
srv30.hostserv.co.za
srv176.hostserv.co.za
srv174.hostserv.co.za
srv168.hostserv.co.za
srv167.hostserv.co.za
srv158.hostserv.co.za
srv15.hostserv.co.za
srv149.hostserv.co.za
srv146.hostserv.co.za
srv143.hostserv.co.za
srv140.hostserv.co.za
srv13.hostserv.co.za
srv127.hostserv.co.za
srv122.hostserv.co.za
srv12.hostserv.co.za
srv109.hostserv.co.za
srv108.hostserv.co.za
srv105.hostserv.co.za
srv102.hostserv.co.za
srv09.hostserv.co.za
srv07.hostserv.co.za

Datacentre Maintenance (Resolved) High

Affecting Other - Datacenter

  • 19/01/2022 22:00 - 21/02/2022 12:29
  • Last Updated 19/01/2022 12:48

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers. The maintenance will bring about various improvements including upgrades to our core network infrastructure and improved resilience. 
Detailed information of scheduled migrations will be posted on a daily basis on our status page.

Maintenance Dates

Virtual infrastructure (Shared & VPS servers)

19 to 23 Jan 2022

Time:10pm - 4am 

Dedicated Servers  

24 Jan to 12 Feb 2022

Time: 7pm - 4am 

 

Impact: 

The maintenance will be carried out after hours and will cause limited downtime not exceeding 3 hours per server.

Please reach out to our support team should you have questions or concerns.

Virtual infrastructure - Shared & VPS (Resolved) High

Affecting Other - Virtual infrastructure - Shared & VPS servers

  • 19/01/2022 22:00 - 20/01/2022 09:10
  • Last Updated 18/01/2022 18:20

Datacentre Maintenance

We have scheduled datacentre maintenance affecting our shared and dedicated server customers.The maintanance will bring about various improvements including upgrades to our core network infrastructure and improved resilience. 

Migration Timeframe

Start:19 Jan 2022 @22:00
End: 20 Jan 2022 @04:00 

Affected Services

- Customer VPS

- Shared hosting servers
   srv32.hostserv.co.za
   srv133.hostserv.co.za
   srv104.hostserv.co.za
   srv54.hostserv.co.za 
   srv147.hostserv.co.za


Impact:  

The maintenance will be carried out after hours and will cause limited downtime not exceeding 3 hour per servers.

Please reach out to our support team should you have questions or concerns.

 

Mail Delays (winmails02) (Resolved) Medium
  • 06/01/2022 12:00
  • Last Updated 06/01/2022 16:00

Please note customers will experience mail delays on winmails02.hostserv.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

PayFast Gateway Down (Resolved) High

Affecting Other - PayFast

  • 21/12/2021 14:26
  • Last Updated 23/12/2021 10:47

Attention Customers

Payfast has informed us of an issue they are experiencing issues with payment systems


This will affect any clients wishing to pay via their platform.


All other payment methods are unaffected.

https://1-grid.com/knowledge/easy-to-use-payment-methods/



Planned maintenance (Resolved) Low

Affecting System - cPanel Cluster

  • 17/12/2021 22:00
  • Last Updated 20/12/2021 08:29

Please note we will be performing maintenance on our cPanel Cluster, which will take place on 17 December at 10pm.
Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Ticketing System (Resolved) High
  • 18/12/2021 18:37 - 18/12/2021 18:49
  • Last Updated 18/12/2021 18:49

Good day

Please note that we are currently experiencing a problem with our ticketing system.

We are currently investigating and treating this with great importance.

We apologize for the inconvenience caused.

Payfast - Standard Bank Internet banking (Resolved) Medium

Affecting Other - Payfast

  • 09/12/2021 11:39 - 10/12/2021 15:37
  • Last Updated 09/12/2021 12:09

Standard Bank Internet Banking down or highly unresponsive
Monitoring - Standard Bank Internet banking is down or highly unresponsive (https://downdetector.co.za/status/standard-bank/).

This will affect any clients wishing to pay via Instant EFT from Standard Bank. All other payment methods are unaffected. We will monitor and advise once regular operation resumes.


All other payment methods are unaffected.


https://1-grid.com/knowledge/easy-to-use-payment-methods/

Email (Resolved) Medium

Affecting Server - srv146s.hostserv.co.za

  • 03/12/2021 19:43 - 03/12/2021 11:29
  • Last Updated 03/12/2021 10:46

Dear Customers.

We are currently investigating an issue with sending emails.

We apologize for any inconvenience caused.

Backup portal currently unavailable (Resolved) Critical

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 26/11/2021 11:55 - 26/11/2021 13:00
  • Last Updated 26/11/2021 13:41

Attention Customers


We are curretly experiencing an issue with the backup portal

We have escallated it to our 3rd part provider and will provide updates.

We apologize for any inconvenience that this might cause.

Planned maintenance (Resolved) Low

Affecting System - cPanel Cluster

  • 25/11/2021 22:00 - 26/11/2021 04:43
  • Last Updated 24/11/2021 07:50

Please note we will be performing maintenance on our cPanel Cluster, which will take place on the 25th of November at 10pm.
Customers will experience intermittent connectivity to their cPanel accounts during the maintenance window.

We apologise for any inconvenience this may cause.

Payfast | Standard bank payments (Resolved) Medium

Affecting Other - Payfast

  • 19/11/2021 09:38
  • Last Updated 19/11/2021 12:47

Standard Bank Internet Banking down or highly unresponsive


Monitoring - Standard Bank Internet banking is down or highly unresponsive (https://downdetector.co.za/status/standard-bank/).

This will affect any clients wishing to pay via Instant EFT from Standard Bank. All other payment methods are unaffected. We will monitor and advise once the regular operation.


https://1-grid.com/knowledge/easy-to-use-payment-methods/

Outbound Email Delays (Resolved) Medium

Affecting System - Outbound Mail

  • 17/11/2021 20:19
  • Last Updated 18/11/2021 02:22

Dear Customers

We have been notified of outbound email delays from mailchannels.
The issue is being attended to and we will be notified once resolved.

We apologize for any inconvenience caused.



Update: MailChannels have confirmed that this issue has now been resolved. 

Payfast Issue reported (Resolved) Critical

Affecting Other - Payfast | ABSA

  • 15/11/2021 08:45 - 15/11/2021 11:36
  • Last Updated 15/11/2021 08:49

Dear Customer,

ABSA internet banking is down.

This will affect customers wishing to pay via instant EFT from ABSA.

All other payment methods are unaffected.

https://1-grid.com/knowledge/easy-to-use-payment-methods/

Email Delays (Resolved) Critical

Affecting System - SpamTitan Firewall

  • 21/10/2021 08:51
  • Last Updated 21/10/2021 18:30

Update : 

The email spools have cleared and all services are back to normal.  

Plese accept our apology for the extended downtime while we worked to resolve the issue.


=======================================


Update :

The load issues on our spamfirewall cluster was successfully resolved by the earlier fixes applied by the engineering team.

There is however a large buildup of emails in the firewall queues. Customers will still experience delays as the queues are processed.

ETA: We expect the queue to clear out in the next 2 - 4 hours.


We sincerely apologize for the disruption in email services and ask for your patience while we are getting this resolved.


=======================================


Update :

Our engineers together with the Spamtitan team has isolated the cause of the email delays.

We have applied interim fixes to alleviate the load on the servers and email flow are starting to return to normal.

Please note that no emails will be lost as emails where spooled for delivery.


=======================================

Dear Customer,

We are experiencing delays with incoming emails.

We are working with our providers to have this resolved as soon as possible.

We apologize for the inconvenience caused and ask for your patience while we are getting this resolved.




Payfast credit card payments failing (Resolved) Medium

Affecting Other - Payfast

  • 21/10/2021 15:42 - 22/10/2021 07:57
  • Last Updated 21/10/2021 15:47

Dear Customer,

We've received notification from Payfast that they are currently experiencing issues with credit card payments.

Other payment methods are still available: https://1-grid.com/knowledge/easy-to-use-payment-methods/

We apologize for any inconvenience caused.

Testing (Resolved) Low

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 21/10/2021 09:46 - 21/10/2021 09:50
  • Last Updated 21/10/2021 09:47

This si a test

SpamTitan interface (Resolved) Low

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 20/10/2021 23:09 - 21/10/2021 05:33
  • Last Updated 20/10/2021 23:13

Kindly note we are of an issue where login to the spamtitan interface using url : https://spamfirewall.1-grid.com is not currently working.

Our engineers are attending.

In the meantime please use : https://spamtitan-filter04.hostserv.co.za to lgin and manage your domains.

We apologise for the inconvience

Nedbank Internet Banking down (Resolved) Medium

Affecting Other - Payfast

  • 15/10/2021 09:37 - 15/10/2021 14:14
  • Last Updated 15/10/2021 09:40


Dear Customer,

Payfast is currently experiencing issues due to Nedbank Internet banking being down.

Monitoring - Nedbank Internet banking is down or highly unresponsive (https://downdetector.co.za/status/nedbank/).

This will affect any clients wishing to pay via Instant EFT from Nedbank. All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

Domain lookups are down (.co.za) (Resolved) Medium

Affecting System - COZA lookups

  • 14/10/2021 21:00
  • Last Updated 14/10/2021 23:49

Please note that our domain lookup service for .co.za domains is currently experiencing intermittent issues because COZA is performing emergency maintenance.

We apologize for the inconveniences caused.

Maintenance on WINSVRWEB04 (Resolved) Medium

Affecting Server - winsvrweb04.hostserv.co.za

  • 12/10/2021 07:27
  • Last Updated 13/10/2021 14:42

Good day

We are in the process of doing emergency maintenance on the server WINSVRWEB04.


Kind Regards

Payfast experiencing issues 3d secure card (Resolved) Medium

Affecting Other - Payfast

  • 11/10/2021 14:38 - 12/10/2021 08:55
  • Last Updated 11/10/2021 14:46

Dear Customer,

We've received a notification from Payfast confirming they are currently experiencing issues with their 3d secure card payments.

Please see alternative payment options via the link below:

https://1-grid.com/knowledge/easy-to-use-payment-methods


Their team is currently working on getting this issue resolved.

Free SSL Email popups (Resolved) Low

Affecting Other - Free SSL

  • 01/10/2021 13:43
  • Last Updated 04/10/2021 10:44

A number of websites and services reported issues on Thursday thanks to the expiration of a root certificate provided by Let's Encrypt, one of the largest providers of HTTPS certificates. 

Most customers are noticing certificate popup errors in their email application. This is due to the Let'sEncrypt issue.

Please see more information regarding this issue here:- https://www.zdnet.com/article/fortinet-shopify-others-report-issues-after-root-ca-certificate-from-lets-encrypt-expires

Maintenance on WINSVRWEB12 (Resolved) Medium

Affecting Server - winsvrweb12.hostserv.co.za

  • 02/10/2021 18:00 - 03/10/2021 00:00
  • Last Updated 02/10/2021 23:57

Good day

Please note that we have planned maintenance taking place tonight from 18:00 until 0:00 for the server WINSVRWEB12.


Kind Regards

Emai issue (Resolved) High

Affecting System - mailstorage

  • 22/09/2021 07:30 - 22/09/2021 12:00
  • Last Updated 23/09/2021 08:49

The issue has now been resolved and you are once again able to send emails.

Our servers are currently reloading emails which will cause some delays.
 
Please allow some time for emails to be fully restored in your mailboxes.



Shared Servers not responding (Resolved) Critical

Affecting Server - waSA

  • 20/09/2021 18:54
  • Last Updated 21/09/2021 06:17

Kindly note we are aware of outage on following 1-grid shared servers

 
srv16.hostserv.co.za
srv26.hostserv.co.za
srv33.hostserv.co.za
srv133.hostserv.co.za
srv141.hostserv.co.za
srv154.hostserv.co.za

Our System Administrators are attending to the issue to resolve as soon as possible.

We apologise for the inconvience this may cause
----------------------------------------------------------
We have restored and repaired the servers

Scheduled Maintenance (Resolved) Medium

Affecting Server - winsvrweb09.hostserv.co.za

  • 16/09/2021 18:00 - 17/09/2021 00:00
  • Last Updated 16/09/2021 22:38

Good day,

Please note that we have planned maintenance taking place tonight from 18:00 until 00:00 for the server WINSVRWEB09.

We apologize for the inconvenience this may cause.

Maintenance on WINSVRWEB08 (Resolved) Low

Affecting Server - winsvrweb08.hostserv.co.za

  • 15/09/2021 18:00 - 16/09/2021 00:24
  • Last Updated 15/09/2021 16:05

Good day

Please note that we have planned maintenance taking place tonight from 18:00 until 0:00 for the server WINSVRWEB08.




Kind Regards

Maintenance on WINSVRWEB01, 02 and 07 (Resolved) Medium

Affecting Server - winsvrweb01.hostserv.co.za

  • 13/09/2021 18:00 - 14/09/2021 09:13
  • Last Updated 13/09/2021 15:02

Good day

Please note that we have scheduled maintenance taking place from 18:00 until midnight.

The maintenance will take place on the following servers WINSVRWEB01, WINSVRWEB02 and WINSVRWEB07.



Kind Regards

Maintenance on WINSVRWEB06 and WINSVRWEB07 (Resolved) Low

Affecting Server - winsvrweb07.hostserv.co.za

  • 09/09/2021 18:00
  • Last Updated 10/09/2021 15:01

Good day

Please note that we have scheduled maintenance taking place from 18:00 until 0:00.

The maintenance will take place on the following servers WINSVRWEB06 and WINSVRWEB07.



Kind Regards

Ticketing & Livechat systems (Resolved) Medium
  • 09/09/2021 10:00 - 09/09/2021 17:00
  • Last Updated 10/09/2021 06:10

Please note that we are experiencing issues with our ticketing and Livechat system.

We apologize for the inconvenience this may cause.

Maintenance on WINSVRWEB03 & WINSVRWEB04 (Resolved) Medium

Affecting Server - winsvrweb03.hostserv.co.za

  • 07/09/2021 18:00 - 07/09/2021 00:00
  • Last Updated 09/09/2021 09:19

Please note that we have scheduled maintenance for the servers WINSVRWEB03 & WINSVRWEB04 taking place from 18:00 till Midnight.


Thank you

Maintenance on WINSVRWEB05 (Resolved) Medium

Affecting Server - winsvrweb05.hostserv.co.za

  • 08/09/2021 18:00 - 08/09/2021 00:00
  • Last Updated 09/09/2021 09:19

Good day

Please note that there is a planned maintenance to take place on the server WINSVRWEB05.

The maintenance will take place from 18:00 till 0:00.

Maintenance on WINSVRWEB03 & WINSVRWEB04 (Resolved) Medium

Affecting Server - winsvrweb03.hostserv.co.za

  • 06/09/2021 20:00 - 07/09/2021 03:41
  • Last Updated 06/09/2021 15:35

Please note that we have scheduled maintenance for the servers WINSVRWEB03 & WINSVRWEB04 taking place from 20:00 till Midnight.


Thank you

Email (Resolved) High

Affecting System - srvXX.hostserv.co.za

  • 02/09/2021 10:40 - 03/09/2021 00:00
  • Last Updated 03/09/2021 13:20

We are currently investigating an issue impacting a small number of users resulting in mailboxes displaying no content.

 
Affected servers:

 srvXX.hostserv.co.za

 

Updates will be provided as more information becomes available.

 


Update: 10:45

Apologies for any inconvenience caused.

Webserver outage (Resolved) Medium

Affecting Server - lnxsvrweb02.hostserv.co.za

  • 30/08/2021 08:00
  • Last Updated 30/08/2021 11:38

Please note that the web server is currently down on lnxsvrweb02.

Our System Administrators are currently working on the problem.

We apologize for the inconvenience caused.

Host Down (Resolved) Critical
  • 28/08/2021 06:05
  • Last Updated 30/08/2021 07:32

Good day

Please note that we are currently experiencing technical difficulty with one of our hosts, our Advanced System Engineers are currently investigating this problem.

We apologize for inconvenience caused.

Maintenance on WINSVRWEB10 (Resolved) Medium

Affecting Server - winsvrweb10.hostserv.co.za

  • 15/08/2021 20:00 - 15/08/2021 23:00
  • Last Updated 15/08/2021 23:24

Please note that we have scheduled maintenance for the server WINSVRWEB10 taking place from 20:00 till Midnight.


Thank you

Payfast (Resolved) Medium

Affecting System - Standard Bank - EFT payments

  • 12/08/2021 10:50
  • Last Updated 12/08/2021 14:17

The issue has been resolved.




EFT payments through Standard Bank are currently failing and the Payfast engineers are currently attending.

We will monitor and advise once regular operation resumes.

Outgoing Emails (Resolved) Low

Affecting Server - srv77r.hostserv.co.za

  • 05/08/2021 11:17
  • Last Updated 05/08/2021 13:23

Good day

Please note that we are currently experiencing a problem with outgoing emails on the server SRV77.

We are currently investigating the issue.

We apologize for the inconvenience caused.

Email Delays [Outbound] - SRV64 (Resolved) High

Affecting Server - srv64r.hostserv.co.za

  • 27/07/2021 11:04 - 27/07/2021 12:00
  • Last Updated 27/07/2021 13:07

Good day

Please note that we currently investigating an email issue that is affecting multiple domains on SRV64.

We apologize for the inconvenience caused.

Mailchannels Outbound Mail Delivery Delay (Resolved) Medium
  • 23/07/2021 08:51
  • Last Updated 23/07/2021 09:50

MailChannels which is our Outbound Email provider have identified a networking issue that is causing delivery delays.
They have implemented a workaround to avoid the failed networking component. Delayed messages are now being delivered.

It may take some time before all delayed messages have been delivered. We are continuing to monitor the situation. No messages have been lost.


Client Area (Resolved) Medium

Affecting System - Customer Portal

  • 21/07/2021 11:05
  • Last Updated 21/07/2021 13:33

We are investigating intermittent access to our client area.

We do apologise for any inconvenience caused

Mail Delays (Resolved) Medium

Affecting Server - srv47s.hostserv.co.za

  • 16/07/2021 10:00
  • Last Updated 16/07/2021 12:40

Good day

Please note that we are experiencing inbound email delays on the server SRV47.

We are currently investigating the problem.

We apologize for the inconvenience caused.

Email Delivery Delay (Resolved) Low

Affecting System - Mailchannels

  • 13/07/2021 21:04 - 14/07/2021 08:36
  • Last Updated 13/07/2021 21:07

Good day

Please note that there will be a slight delay with outbound emails.

Our senior engineers are currently investigating the matter.

We apologize for the inconvenience caused.

Client Area - scheduled maintenance (Resolved) Low

Affecting Other - 1-grid client area

  • 09/07/2021 23:00 - 13/07/2021 07:55
  • Last Updated 09/07/2021 20:43

Please note we will be performing routine maintenance on our customer zone.

Login might be intermitted during this maintenance window

We apologise for any inconvenience this may cause

Server Down [winsvrweb12] (Resolved) High

Affecting Server - winsvrweb12.hostserv.co.za

  • 09/07/2021 09:23 - 09/07/2021 09:50
  • Last Updated 09/07/2021 09:49

Good day

Please note that the server "WINSVRWEB12" is currently down.

Our advanced System Administrators are currently working on the problem.

We apologize for the inconvenience caused.

WINSVRWEB04 (Resolved) High

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 08/07/2021 12:20 - 08/07/2021 13:00
  • Last Updated 08/07/2021 12:57

Good day

Please note that the server "WINSVRWEB04" is down at the moment and our advanced technical team are currently looking into the problem.

Scheduled Maintenance (Resolved) Medium

Affecting Server - Server 4 (Windows Server)

  • 05/07/2021 20:00 - 05/07/2021 23:00
  • Last Updated 05/07/2021 22:07

Please note that we have scheduled maintenance on some of our Plesk servers.

Maintenance will start at 20:00 05 July 2021 and end at 23:00 05 July 2021.

During the maintenance windows, the following servers will be unavailable:

winsvrweb01.hostserv.co.za
winsvrmail05.hostserv.co.za
winsvrmail06.hostserv.co.za
winsvrmail07.hostserv.co.za


We apologise for the inconvenience caused.

Payfast - Absa EFT payments (Resolved) Medium

Affecting System - Absa Bank Online banking

  • 25/06/2021 12:04 - 25/06/2021 17:04
  • Last Updated 25/06/2021 16:15

Absa online systems are down and affecting EFT payments

We will monitor and advise once regular operation resumes.

SpamTitan Maintenance (Resolved) Low

Affecting System - SpamTitan Firewall Service

  • 06/05/2021 19:00 - 07/05/2021 00:00
  • Last Updated 06/05/2021 23:59

Good day

Please note that we are currently running maintenance on our SpamTitan services.

Email services will slightly be affected. (small delays)

Webmail (Resolved) Medium

Affecting System - Mail Storage

  • 29/04/2021 11:48 - 30/04/2021 12:00
  • Last Updated 30/04/2021 12:20

We are currently investigating an issue with mail storage; affected customers will receive a “server error: Status internal error occurred” message when accessing their emails via webmail.

Updates will be provided as more information becomes available. 

Server Down (Resolved) High

Affecting Server - winsvrweb14.hostserv.co.za

  • 14/04/2021 08:19 - 14/04/2021 14:55
  • Last Updated 14/04/2021 14:57

Good day

Please note that we are currently experiencing a technical issue with the WINSVRWEB14.

Our sys admins are currently working on the problem.

We apologize for the inconvenience caused.

Payfast (Resolved) High
  • 30/03/2021 19:15 - 30/03/2021 19:50
  • Last Updated 30/03/2021 20:01

Please note that Payfast are experiencing issues and are currently investigating.

Apologies for any inconvenience this may cause.

Mail Storage (Resolved) Medium

Affecting System - Mail Storage

  • 05/03/2021 09:28 - 05/03/2021 15:07
  • Last Updated 05/03/2021 09:32

We are currently investigating an issue with mail storage; affected customers will receive a “server error: Status internal error occurred” message when accessing their emails via webmail.

Updates will be provided as more information becomes available

Scheduled Maintenance: Virtual Environment (Resolved) Medium

Affecting System - Virtual Environment

  • 27/02/2021 21:00 - 28/02/2021 01:00
  • Last Updated 28/02/2021 08:38


Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.


Maintenance schedule: 27 February 2021 at 21:00 

Duration: 4 hours


Affected servers:


Customer VPS's

Shared Hosting 


Due to the nature of the maintenance, brief periods of service interruption may be experienced.

Outage - Linux Shared Hosting and VPS (Resolved) High

Affecting Other - Multiple Linux Servers

  • 23/02/2021 20:00
  • Last Updated 25/02/2021 09:25

Please note that we experienced a Major outage last night which have affected multiple servers:

Linux Shared Hosting Servers (cPanel)
Business VPS (WHM/cPanel)
Unmanaged VPS (Linux)

The issue has been resolved and all servers are up and running again.
The cause is currently being investigated to mitigate this fom occurring in the future.

If you are unable to access your unmanaged VPS, a server reboot may be required.
- This can be done via the client Zone under the Manage option for the service.


Sincerest apologies for any inconvenience caused.

Ticket System (Resolved) High

Affecting System - Support

  • 22/02/2021 12:26
  • Last Updated 22/02/2021 12:44

Please note that we are experiencing issues with our ticketing system.

During this time all inbound tickets and e-mails to our support center will be affected.

We apologize for the inconvenience.

Phone Systems Down (Resolved) High

Affecting System - Inbound and outbound Calls

  • 21/02/2021 08:00
  • Last Updated 21/02/2021 08:36

Please note that we are currently experiencing technical difficulties with our phone systems.

We are unable to receive or make any calls at the moment.

Our engineers are currently investigating to resolve this as soon as possible.

Sincerest apologies for any inconvenience caused.


Email Delays (Resolved) High

Affecting Server - srv174s.hostserv.co.za

  • 09/02/2021 13:56
  • Last Updated 15/02/2021 09:36

Good day

Please note that we are experiencing email delays on the server SRV174.

We are currently investigating the problem.

We apologize for the inconvenience caused.

Emergency Maintenance (Resolved) Medium

Affecting System - Plesk Web servers

  • 05/02/2021 22:00
  • Last Updated 05/02/2021 23:49

Please note that we have scheduled emergancy maintenance on some of our Plesk web servers.

Maintenance will start at 22:00 05 February 2021 and end at 00:00 06 February 2021.

During the maintenance windows, all services will be unavailable.

We apologise for the inconvenience caused.

Mailbox Connection Issues - SRV50 (Resolved) High

Affecting Server - srv50s.hostserv.co.za

  • 04/02/2021 11:57
  • Last Updated 05/02/2021 06:13

Please be aware that we are currently experiencing mailbox connection issues for the server below:

srv50.hostserv.co.za

This is currently affecting the sending and receiving capability of mailboxes on this server.

We sincerely apologise for the inconvenience caused and our system engineers are working to resolve this issue as soon as possible.

Payfast - Capitec Internet Banking down (Resolved) Low

Affecting System - Payments

  • 29/01/2021 10:54 - 01/02/2021 14:16
  • Last Updated 29/01/2021 10:55

Please be aware that Capitec Internet banking is down or highly unresponsive (https://downdetector.co.za/status/capitec/).
This will affect any clients wishing to pay via Instant EFT from Capitec Bank.

All other payment methods are unaffected.
We will monitor and advise once regular operation resumes.

PayFast - Card Payments (Resolved) High

Affecting System - Payfast - Credit & Cheque Card

  • 25/01/2021 13:30
  • Last Updated 25/01/2021 15:23

Please note that there are currently intermittent timeouts to 3D Secure lookups at PayFast impacting all Credit & Cheque Cards payments.

Other payment methods are unaffected, We will monitor and advise once regular operation resumes.

https://status.payfast.co.za/

Ticket System (Resolved) Medium

Affecting System - Support

  • 18/01/2021 14:30
  • Last Updated 19/01/2021 06:09

Please note that we are experiencing issues with our ticketing system.

During this time all inbound tickets and e-mails to our support center will be affected.

We apologize for the inconvenience.

Outbound Mail issue (Resolved) High

Affecting Other - Email

  • 13/01/2021 09:18 - 13/01/2021 09:34
  • Last Updated 13/01/2021 09:19

Dear Customers, please note that we are experiencing issues with outbound e-mail.
Our Engineers are currently investigating.

We apologise for any inconvenience this might cause.

Emergency Maintenance (Resolved) Medium

Affecting System - Multiple hosts

  • 05/01/2021 22:45 - 06/01/2021 00:00
  • Last Updated 06/01/2021 00:21

Please note that we have scheduled emergancy maintenance on some of our hosts.

Maintenance will start at 22:45 05 January 2021 and end at 00:00 06 January 2021.

During the maintenance windows, all services will be unavailable.

We apologise for the inconvenience caused.

PayFast - 3D Secure lookups (Resolved) Medium

Affecting System - PayFast

  • 29/12/2020 09:30 - 30/12/2020 07:30
  • Last Updated 30/12/2020 07:48

Please note that there are currently intermittent timeouts to 3D Secure lookups at PayFast.

They have already escalated this to their upstream peering partners. We will monitor and advise once regular operation resumes.

Tickets Delay (Resolved) Low

Affecting Other - Freshdesk

  • 15/12/2020 07:19
  • Last Updated 15/12/2020 10:38

Good day

Please be advised that there is a slight delay with the tickets getting logged.


Outbound Mail issue (Resolved) High

Affecting Other - Mailchannels

  • 30/11/2020 12:42
  • Last Updated 01/12/2020 09:46

Dear Customers please note that we are experiencing issues with outbound e-mail.

The issue is related to false identifying email as spam. Mailchannels are currently working on the issue to resolve as soon as possible.

 

 

 

Domain Lookup for (.co.za) is down (Resolved) High

Affecting Other - ZACR lookup on Website

  • 23/11/2020 12:23 - 23/11/2020 12:27
  • Last Updated 23/11/2020 12:27

Good day

Please note that our domain lookup service for (.co.za) domains is currently experiencing intermittent issues.

We are currently working on the problem.

We apologize for the inconveniences caused.

Host Under Load (Resolved) Medium

Affecting Other - Host wpnn-c01-hv05

  • 23/11/2020 08:19 - 23/11/2020 08:42
  • Last Updated 23/11/2020 08:42

Good day

Please note we that we ran into a load issue with one of our hosts.

We are currently attending to the problem.

Please see below the list of affected services:

ACGWNS01    wpnn-c01-hv05
AIC29-CVPS01    wpnn-c01-hv05
ALW69-NIX01    wpnn-c01-hv05
ANT408-CVPS01    wpnn-c01-hv05
AQL53-NIX01    wpnn-c01-hv05
AUL03-NIX02    wpnn-c01-hv05
CHA80-WIN01    wpnn-c01-hv05
DCD01-CVPS01    wpnn-c01-hv05
DES03-CVPS01    wpnn-c01-hv05
DOU11-CVPS01    wpnn-c01-hv05
EGE16-NIX1    wpnn-c01-hv05
ETT228-NIX01    wpnn-c01-hv05
FLTSER-NIX01    wpnn-c01-hv05
FRE993-NIX01    wpnn-c01-hv05
GER228-NIX01    wpnn-c01-hv05
GEX74-NIX01    wpnn-c01-hv05
HEI66-CVPS01    wpnn-c01-hv05
IDI01-CVPS01    wpnn-c01-hv05
IN202-CVPS02    wpnn-c01-hv05
INS40-CVPS01    wpnn-c01-hv05
IZC01-NIX02    wpnn-c01-hv05
JEA81-WIN03    wpnn-c01-hv05
JOH195-NIX01    wpnn-c01-hv05
JSC143-NIX01    wpnn-c01-hv05
KES17-NIX01    wpnn-c01-hv05
LEA103-CVPS01    wpnn-c01-hv05
LNXARN-LB01    wpnn-c01-hv05
LNXARN-LB02    wpnn-c01-hv05
LNXELKCP-M02    wpnn-c01-hv05
LNXWEBR21    wpnn-c01-hv05
LNXWEBS36CL7    wpnn-c01-hv05
LNXWEBS41CL7    wpnn-c01-hv05
MUR93-WIN01    wpnn-c01-hv05
MUS15-CVPS02    wpnn-c01-hv05
MWL02-CVPS07    wpnn-c01-hv05
OLI962-NIX01    wpnn-c01-hv05
PCM01-CVPSC1    wpnn-c01-hv05
PIE89-CVPS01    wpnn-c01-hv05
RMI04-WIN01    wpnn-c01-hv05
ROG68-CVPS02    wpnn-c01-hv05
SEB99-NIX01    wpnn-c01-hv05
SEK662-CVPS01    wpnn-c01-hv05
THU59-CVPS02    wpnn-c01-hv05
TNI03-CVPS04    wpnn-c01-hv05
TOI25-NIX01    wpnn-c01-hv05
UNIFI-NIX01    wpnn-c01-hv05
WA-ADFS    wpnn-c01-hv05
WEN69-WIN1    wpnn-c01-hv05
WINSVRMAIL03    wpnn-c01-hv05
WINSVRSQL03    wpnn-c01-hv05
WINSVRSQL04    wpnn-c01-hv05
WIS01-CVPS01    wpnn-c01-hv05
ZWV24-NIX01    wpnn-c01-hv05

HELM Nameserver Issue (Resolved) High

Affecting Server - waUS

  • 17/11/2020 15:00
  • Last Updated 17/11/2020 18:01

Update:


We have resolved the issue regarding the DNS and majority of the domains are now resolving.

Please allow 1-4 hours for the DNS to resolve if it has not yet resolved.



Please be aware that we are experiencing an issue with domain names unable to resolve DNS records for the following nameservers:

ns01.glodns.net
ns02.glodns.net

Our technicians are currently working on the issue with high priority.

All services affected would be affected for domains using those nameservers.

Sincerest apologies for any inconvenience caused.

Intermittent DNS issues - HELM (Resolved) High

Affecting System - DNS

  • 17/11/2020 15:27
  • Last Updated 17/11/2020 15:28

You may experience intermittent DNS issues when managing websites hosted on cp.glodns.net. This will affect websites and email.
We apologise for any inconvenience this may have caused.


Payfast - Capitec Instant EFT (Resolved) Medium

Affecting System - Payfast - Capitec Instant EFT

  • 12/11/2020 17:25
  • Last Updated 13/11/2020 15:48

Capitec Internet banking is down or highly unresponsive (https://downdetector.co.za/status/capitec/). 

This will affect any clients wishing to pay via Instant EFT from Capitec Bank. 

NOTE - All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

Intermitted Connections on Winmails04 (Resolved) High

Affecting System - Winmails04

  • 10/11/2020 17:56 - 10/11/2020 18:30
  • Last Updated 10/11/2020 18:30

Please note we are having intermitted connections on one of our email servers "Winmails04".

We are currently attending to this problem.

We apologize for the inconvenience caused.

Service Interruption - websites and email (Resolved) Low
  • 10/11/2020 11:21
  • Last Updated 10/11/2020 13:37

We are currently experiencing an issue on one of our host servers which will affect email and websites.
We apologise for any inconvenience this may cause.

All services are now operational, we are closely monitoring to ensure the environment is stable.

Payfast - Capitec Instant EFT (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 04/11/2020 12:29 - 05/11/2020 05:23
  • Last Updated 04/11/2020 12:30

Capitec Internet banking is down or highly unresponsive (https://downdetector.co.za/status/capitec/).

This will affect any clients wishing to pay via Instant EFT from Capitec Bank.

NOTE - All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

Telephone System (Resolved) High
  • 19/08/2020 13:51
  • Last Updated 04/11/2020 11:37

We are currently experiencing issues with our telephony system.
For support during this time, please feel free to log a ticket via your Customer Zone or send an email to [email protected]

SRV45 intermittent connectivity (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 02/11/2020 14:05
  • Last Updated 03/11/2020 13:10

We are currently experiencing an intermittent connectivity issue on our Shared Linux Hosting server srv45.hostserv.co.za and we are currently attending to the issue.

Mailchannels Maintenance (Resolved) Low

Affecting System - Mailchannels

  • 25/10/2020 01:00 - 25/10/2020 03:00
  • Last Updated 29/10/2020 18:12

MailChannels which is our Outbound Email provider will be performing a scheduled database migration.

During this migration, the Inbound Filtering Domain Console will not be available.

Some Inbound API operations, especially operations which create or modify recipients, will also be unavailable.

Mail traffic will not be affected.

The Maintenance is scheduled for 25 October 2020 from 01:00 CAT.

Emergency Maintenance (Resolved) Low

Affecting System - WINMAILS06

  • 27/10/2020 18:00 - 27/10/2020 18:30
  • Last Updated 27/10/2020 18:16

Please note that we have scheduled emergancy maintenance on winmails06.cpt.wa.co.za.

Maintenance will start at 18:00 27 October 2020 and end at 18:30 27 October 2020.

During the maintenance windows, all services will be unavailable.

We apologise for the inconvenience caused.

Unsolicited Emails (Resolved) Medium

Affecting System - Email

  • 27/10/2020 08:38
  • Last Updated 27/10/2020 14:06

We are aware of an influx in unsolicited emails.
 
Our Network Engineers are working on resolving this issue as soon as possible.
In the meantime, we ask that you do not click on or open any attachment that is flagged as suspicious.

Payfast - Standard Bank Instant EFT (Resolved) Critical

Affecting System - Payments

  • 26/10/2020 10:48 - 27/10/2020 05:16
  • Last Updated 26/10/2020 10:49

Standard Bank Internet banking is down or highly unresponsive (https://downdetector.co.za/status/standard-bank/).

This will affect any clients wishing to pay via Instant EFT from Standard Bank.
All other payment methods are unaffected.
We will monitor and advise once regular operation resumes.

Payfast - Standard Bank Instant EFT (Resolved) High

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 23/10/2020 18:19 - 23/10/2020 19:21
  • Last Updated 23/10/2020 18:19

Instant EFT payments from Standard Bank are currently unavailable.

Payfast is currently investigation the issue.

Apologies for any inconvenience caused.

Outbound Mail Delays (Resolved) Medium
  • 19/10/2020 11:17
  • Last Updated 19/10/2020 11:41

Please note that we are currently experiencing delays with outbound email.

Our Sysadmins are currently investigating.

Sincerest apologies for any inconvenience caused.

Payfast (Resolved) Low

Affecting Other - Standard Bank (Instant EFT)

  • 16/10/2020 15:20
  • Last Updated 16/10/2020 19:06

UPDATE:This issue has been resolved.


Instant EFT payments from Standard Bank are currently unavailable or highly unresponsive.

Payfast is currently monitoring the issue.

Apologies for any inconvenience caused.

Ticket System (Resolved) Medium

Affecting Other - Ticket System

  • 10/10/2020 18:00
  • Last Updated 14/10/2020 10:15

Please note that our vendors are currently performing planned maintenance on the ticketing system.

During this time some inbound tickets and e-mails might be delayed to our support center.

We apologize for any inconvenience this may cause.

Intermittent Email Delivery (Resolved) Medium

Affecting System - Email

  • 14/10/2020 08:33
  • Last Updated 14/10/2020 10:14

Please note customers may experience email delivery issues.

Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

Routine Maintenance (Resolved) Low

Affecting Other - Inbound firewall - SpamTItian

  • 08/10/2020 20:00 - 08/10/2020 21:30
  • Last Updated 08/10/2020 21:46

Please note we will be doing routine maintenance on our inbound spamfirewall servers.

Mail inbound delivery might have a slight delay during the time of the maintenance.

We apologise for any inconvience that this may cause

Service Interruption (Resolved) Medium

Affecting Server - srv92s.hostserv.co.za

  • 02/10/2020 09:30
  • Last Updated 02/10/2020 09:58

We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv92

The server will be unavailable at this time.

We do apologize for the inconvenience caused.

cPanel Extended Maintenance (Resolved) Medium

Affecting Other - cPanel Cluster

  • 01/10/2020 21:00 - 01/10/2020 21:45
  • Last Updated 01/10/2020 22:34

Please note that we will be completing routine mantainance on the shared cPanel environment.

Affected Services:
Email

During the maintenance window some email services may exprience short perioids of intermittent connectivity.

We apologise for any inconvience that this may cause.

Email Password Popup (Resolved) High

Affecting System - Email Password Popup

  • 30/09/2020 08:28
  • Last Updated 30/09/2020 16:59

If you are experiencing an issue where your email application is asking for your password and its not accepting it, please follow the below steps to resolve it. Once you have completed these steps, insert the new password in your email application.

Step 1- Login to cPanel

  • Please see our article on logging into cPanel here.

 

 

Step 2- Click on Email Accounts.

 

 

 

Step 3 - On the relevant email address click on Manage.

 

 

 

Step 4 - Under the security section enter your new password

  • Passwords must meet the following at least 1 Capital letter, 1 number e.g 9, 1 special character e.g % and be at least 9 characters long e.g n9C@nzp('

 

 

 

Step 5 - Click update email settings at the bottom of the page.

 

 

 



cPanel Extended Maintenance (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 25/09/2020 22:30 - 26/09/2020 09:00
  • Last Updated 26/09/2020 11:38

Please note

Extended maintenance will be performed on srv54.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.


Mantainance has completed successfully, we have been monitoring and all services are running as normal.

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 27/08/2020 20:00 - 28/08/2020 11:45
  • Last Updated 27/08/2020 14:43

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time. 

We apologize for any inconvenience this may cause.

cPanel Extended Maintenance (Resolved) Medium

Affecting Server - srv54r.hostserv.co.za

  • 05/09/2020 20:00 - 28/08/2020 05:27
  • Last Updated 26/08/2020 15:23

Please note extended maintenance will be performed on srv54.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Intermittent Email Delivery (Resolved) High

Affecting System - Email

  • 17/08/2020 16:13
  • Last Updated 17/08/2020 16:57

Please note customers may experience email delivery issues.

Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

cPanel Extended Maintenance (Resolved) Medium

Affecting Other - cPanel Cluster

  • 21/08/2020 22:30 - 22/08/2020 08:01
  • Last Updated 17/08/2020 13:10

Please note that we will be completing routine mantainance on the following shared cPanel servers:

srv19.hostserv.co.za
srv11.hostserv.co.za       
srv55.hostserv.co.za   
lnxwebr10.cpt.wa.co.za
srv127.hostserv.co.za  
srv54.hostserv.co.za   
srv56.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Payfast Network Maintenance (Resolved) Low

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 15/08/2020 18:00 - 15/08/2020 20:00
  • Last Updated 15/08/2020 20:11

PayFast will be performing network maintenance in their Cape Town Datacenter.
Over the course of the maintenance window, there may be some minor packet loss.

cPanel Extended Maintenance (Resolved) Medium

Affecting Other - cPanel Cluster

  • 14/08/2020 22:30 - 15/08/2020 08:15
  • Last Updated 14/08/2020 07:27


Please note that we will be completing routine mantainance on the following shared cPanel servers:

Srv108.hostserv.co.za

Lnxwebr10.cpt.wa.co.za

Lnxwebr11.cpt.wa.co.za

Lnxwebr12.cpt.wa.co.za

Lnxwebr14.cpt.wa.co.za

Lnxwebr25.cpt.wa.co.za

Lnxwebs75.cpt.wa.co.za

Lnxwebs79.hostserv.co.za

Srv120.hostserv.co.za


Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Payfast - Standard Bank Instant EFT (Resolved) High

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 13/08/2020 09:40 - 13/08/2020 11:34
  • Last Updated 13/08/2020 09:42

Instant EFT payments from Standard Bank are currently unavailable.

Payfast is currently investigation the issue.

Apologies for any inconvenience caused.

Payfast Gateway - ABSA (Resolved) High

Affecting Other - Payments

  • 09/08/2020 13:49 - 13/08/2020 09:40
  • Last Updated 09/08/2020 13:50

Instant EFT payments from ABSA currently have low success rates.

It appears that this may be related to planned maintenance by ABSA (https://www.absa.co.za/planned-maintenance/) and is affecting a number of users (https://downdetector.co.za/status/absa/).
We will monitor the situation.

cPanel Extended Maintenance (Resolved) Medium

Affecting Other - cPanel Cluster

  • 07/08/2020 22:00 - 08/08/2020 06:30
  • Last Updated 08/08/2020 07:33

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebr06.cpt.wa.co.za

srv05.hostserv.co.za

srv07.hostserv.co.za
lnxwebr08.cpt.wa.co.za


Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Network Maintenance (Resolved) Low
  • 06/08/2020 22:00 - 07/08/2020 02:00
  • Last Updated 07/08/2020 02:20

We are doing some maintenance on the network, there may be some intermittent connectivity.

Scheduled Maintenance - Plesk Mail Servers (Resolved) Low

Affecting System - Plesk

  • 05/08/2020 22:00 - 06/08/2020 01:00
  • Last Updated 06/08/2020 00:13

Please be aware that we will be performing Scheduled Maintenance tonight on our Plesk Mail Servers.

The Mail facilities for Plesk will be intermittently offline during this period.

Affected Servers:

WINSVRMAIL01.HOSTSERV.CO.ZA
WINSVRMAIL02.HOSTSERV.CO.ZA

Apologies for any inconvenience caused.

FNB Instant EFT payments (Resolved) Medium

Affecting Other - Payfast

  • 03/08/2020 09:22
  • Last Updated 03/08/2020 10:44


FNB internet banking is back to normal operation and success rates for FNB have returned to normal.




FNB Internet banking is down or highly unresponsive (https://downdetector.co.za/status/fnb/)

This will affect any clients wishing to pay via Instant EFT from FNB.

All other payment methods are unaffected. We will monitor and advise once regular operation resumes.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 31/07/2020 22:30 - 01/08/2020 06:30
  • Last Updated 01/08/2020 08:35

Please note that we will be completing routine maintenance on the following shared cPanel servers:

lnxwebs83.cpt.wa.co.za
srv08.hostserv.co.za
srv09.hostserv.co.za
lnxwebr16.cpt.wa.co.za
lnxwebr07.cpt.wa.co.za
lnxwebr09.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvenience that this may cause.

FNB OTPs not being received timeously (Resolved) Medium

Affecting Other - Other

  • 30/07/2020 14:54 - 30/07/2020 19:20
  • Last Updated 30/07/2020 19:58

It appears that FNB is having issues with the delivery of SMS for One Time Passwords and related two-factor authentication. This is affecting clients' ability to pay with both FNB issued cards as well as Instant EFT from FNB accounts. This is an FNB problem which is affecting FNB clients. We believe the bank is aware of it and working on the problem.

Maintenance on websitebuilder platform (Resolved) Low

Affecting System - websitebuilder platform

  • 29/07/2020 18:00 - 03/08/2020 15:47
  • Last Updated 29/07/2020 12:44

We will be performing routine maintenance on website builder platform.

During this time customers may expierence intermitted connectivity for short periods of time.

We apologise for any inconvience that this may cause

PayFast - Instant EFT via ABSA (Resolved) Medium

Affecting Other - PayFast

  • 23/07/2020 09:00
  • Last Updated 23/07/2020 10:56

Please note that the issues at ABSA has been resolved.




PayFast has identified issues with Instant EFT through ABSA. Their tech team is monitoring this issue closely and will provide an update once it has been resolved.

Other banks and other payment methods are unaffected.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 17/07/2020 22:30 - 17/07/2020 09:28
  • Last Updated 17/07/2020 07:32

Please note that we will be completing routine maintenance on the following shared cPanel servers:

lnxwebs83.cpt.wa.co.za
srv08.hostserv.co.za
srv09.hostserv.co.za
lnxwebr16.cpt.wa.co.za
lnxwebs30.cpt.wa.co.za
lnxwebr07.cpt.wa.co.za
lnxwebr03.cpt.wa.co.za
lnxwebr09.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvenience that this may cause.

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 15/07/2020 21:00 - 16/07/2020 04:30
  • Last Updated 16/07/2020 04:24

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time. 

We apologize for any inconvenience this may cause.

Scheduled Maintenance - Network (Resolved) Medium

Affecting Other - Network

  • 14/07/2020 22:00 - 15/07/2020 01:00
  • Last Updated 15/07/2020 01:20

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time. 

We apologize for any inconvenience this may cause.

Scheduled Maintenance - Network (Resolved) Medium

Affecting Other - Network

  • 13/07/2020 20:00 - 14/07/2020 02:22
  • Last Updated 13/07/2020 20:11

Please note that we will be performing planned network maintenance and there may be intermittent connectivity experienced during this time.

We apologize for any inconvenience this may cause.

cPanel Extended Maintenance (Resolved) Medium

Affecting Other - cPanel Cluster

  • 10/07/2020 22:30 - 10/07/2020 11:34
  • Last Updated 08/07/2020 07:38

Please note that we will be completing routine mantainance on the following shared cPanel servers:

srv11.hostserv.co.za

lnxwebs83.cpt.wa.co.za

srv08.hostserv.co.za

srv09.hostserv.co.za

lnxwebr16.cpt.wa.co.za

lnxwebs30.cpt.wa.co.za

lnxwebr07.cpt.wa.co.za

srv19.hostserv.co.za

lnxwebr03.cpt.wa.co.za

lnxwebr09.cpt.wa.co.za


Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

PayFast - Instant EFT payments through ABSA a (Resolved) Low

Affecting Other - PayFast

  • 06/07/2020 10:32 - 06/07/2020 12:55
  • Last Updated 06/07/2020 10:34

PayFast has identified issues with Instant EFT payments through ABSA and FNB. Their tech team is investigating and we hope to have the issue resolved shortly.
Other banks and other payment methods are unaffected.
 

Telephone System (Resolved) High

Affecting System - Telephone System

  • 01/07/2020 12:21 - 02/07/2020 09:39
  • Last Updated 01/07/2020 15:36

We are currently experiencing issues with our telephony system. During this time you will not be able to reach us on our usual number, please call us on 021 200 1054 to speak to us. 

For support during this time, please feel free to log a ticket via your Customer Zone or send an email to [email protected]om

We are also available on our live chat service which can be accessed by visiting https://www.1-grid.com

We should have this resolved soon, and apologise for any inconvenience caused.


cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 26/06/2020 22:30 - 27/06/2020 05:48
  • Last Updated 26/06/2020 06:57

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebs80.cpt.wa.co.za
lnxwebs81.cpt.wa.co.za
lnxwebs23.cpt.wa.co.za
lnxwebs50.cpt.wa.co.za
lnxwebs85.cpt.wa.co.za
lnxwebs27.cpt.wa.co.za
srv02.hostserv.co.za
srv10.hostserv.co.za
srv13.hostserv.co.za
lnxwebr22.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvience that this may cause.

Slow intermittent Domain Lookups (Resolved) High

Affecting System - 1-grid Website

  • 19/06/2020 19:36 - 22/06/2020 12:17
  • Last Updated 19/06/2020 19:38

We are currently experience Slow intermittent Domain Lookups on our website.

This is high priority and should be resolved as soon as possible.

Sincerest apologies for any inconvenience caused.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 19/06/2020 22:30 - 22/06/2020 08:03
  • Last Updated 19/06/2020 09:40

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebr23.cpt.wa.co.za
lnxwebs02.cpt.wa.co.za
lnxwebr24.cpt.wa.co.za
lnxwebs26.cpt.wa.co.za
lnxwebs34.cpt.wa.co.za
lnxwebs82.cpt.wa.co.za
srv04.hostserv.co.za
lnxwebs22.cpt.wa.co.za
lnxwebr13.cpt.wa.co.za
srv06.hostserv.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Mail Delivery Issues (Resolved) High

Affecting System - Emails

  • 17/06/2020 15:39
  • Last Updated 18/06/2020 08:57

We are aware of an intermittent email delivery issue, experienced on some of our shared hosting accounts.

Our engineers are investigating with priority and should have this resolved shortly. 

We apologise for the inconvenience caused.

SpamTItan Maintenance (Resolved) Low

Affecting System - In-bound Spamfilter

  • 15/06/2020 20:00 - 19/06/2020 09:41
  • Last Updated 15/06/2020 15:26

Please note we plan on performing routine maintenance on our in-bound spam cluster, SpamTitan. 

The maintenance might cause slight delay for inbound mail during the time of the maintenance window. 

We apologise for any inconvenience that this may cause 

Thank you

Payfast (ABSA) Maintenance (Resolved) Low

Affecting System - Payments

  • 13/06/2020 23:00
  • Last Updated 14/06/2020 16:30

Please be aware of the following PayFast (Absa) scheduled maintenance:

Start time: Jun 13, 23:00 SAST
Estimated duration: 9 hours

Components affected
Payments :: Credit & Cheque Cards
Payments :: Instant EFT - ABSA
Payments :: Masterpass

Sincerest apologies for any inconvenience caused.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 12/06/2020 22:30 - 13/06/2020 08:00
  • Last Updated 13/06/2020 06:13

The maintenance has completed successfully.


Please note that we will be completing routine maintenance on the following shared cPanel server:

lnxwebr01.cpt.wa.co.za
srv25.hostserv.co.za
lnxwebr05.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.
We apologise for any inconvenience that this may cause.

Shared Linux Hosting outage (Resolved) Medium

Affecting System - Shared Linux Hosting outage

  • 06/06/2020 14:35 - 06/06/2020 15:06
  • Last Updated 06/06/2020 14:49

We are currently experiencing an issue on our Shared Linux Hosting environment and we are currently attending to the issue

-----

The following servers are currently affected

  • srv03
  • srv04
  • srv17
  • srv19
  • srv22
  • srv24
  • srv29
  • lnxwebr18
  • lnxwebr19
  • lnxwebr24
  • lnxwebs01
  • lnxwebs34
  • lnxwebs45
  • lnxwebs55
  • lnxwebs58
  • lnxwebs78
  • lnxwebs82

-----

All services are now up and running



Scheduled Maintenance - Network (Resolved) Medium

Affecting System - Network

  • 02/06/2020 22:30 - 03/06/2020 04:00
  • Last Updated 03/06/2020 04:12

Network maintenance will occur in our Cape Town data center on 02 June 2020, starting at 22:30, and is expected to last up to 5 hours.

Expected Impact: All hosted services will experience a brief degradation of service while traffic is routed between redundant devices.

Maintenance on lnxwebr15.cpt.wa.co.za (Resolved) Medium

Affecting Server - srv67r.hostserv.co.za

  • 29/05/2020 22:30 - 30/05/2020 08:00
  • Last Updated 30/05/2020 04:38

Please note that we will be completing routine mantainance on the following shared cPanel server:

lnxwebr15.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 25/05/2020 22:00 - 26/05/2020 10:55
  • Last Updated 25/05/2020 21:55

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.73.0/24 and 41.185.41.185.80.0/24 ranges.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Maintenance on websitebuilder platform (Resolved) Low

Affecting Other - websitebuilder platform

  • 22/05/2020 18:00 - 22/05/2020 19:16
  • Last Updated 22/05/2020 13:09

We will be performing routine maintenance on website builder platform.

During this time customers may expierence intermitted connectivity for short periods of time.

We apologise for any inconvience that this may cause

lnxwebs68 maintenance (Resolved) Low

Affecting Server - srv146s.hostserv.co.za

  • 20/05/2020 19:04 - 21/05/2020 08:40
  • Last Updated 20/05/2020 19:06

Good day

Please note we are doing routine maintenance on lnxwebs68.cpt.wa.co.za

Service should remain unaffected during the maintenance window

Thank you

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 18/05/2020 22:00 - 19/05/2020 02:05
  • Last Updated 18/05/2020 21:48

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.48.0/24 and 41.185.72.0/24 ranges.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 15/05/2020 22:30 - 16/05/2020 13:10
  • Last Updated 16/05/2020 04:47

Please note that we will be completing routine mantainance on the following shared cPanel servers:

srv16.hostserv.co.za
lnxwebs17.cpt.wa.co.za
lnxwebs62.cpt.wa.co.za
lnxwebs60.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebr18.cpt.wa.co.za
lnxwebr17.cpt.wa.co.za
lnxwebs04.cpt.wa.co.za
lnxwebs03.cpt.wa.co.za
lnxwebs01.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.



Mantainance has completed successfully.

cPanel Cluster (Resolved) Medium

Affecting System - MySQL database interface error

  • 13/05/2020 10:36 - 16/05/2020 04:47
  • Last Updated 13/05/2020 11:00

We are aware of an issue affecting some of our cPanel servers database management interfaces.
Websites and databases remain functional.

Updating from MariaDB 10.3.22 to 10.3.23 breaks the cPanel -> MySQL Databases interface. This MariaDB update occurs automatically when updating cPanel with a version that includes support for MariaDB 10.3.
The cPanel -> MySQL Databases interface will display these errors:

"The MySQL server is currently offline."
"Error encountered while fetching data: There is no such grant defined for user 'cpses_cpdamak3oz' on host 'localhost' DBDISKUSED cpuser_user 0 DISKUSED 0 DB cpuser_user USER cpuser_db"


Our cPanel partner's engineers are working to resolve this error.
We understand the importance of having your services online and available, and this issue is being looked at with the highest priority.
More information on this issue is available at https://support.cpanel.net/hc/en-us/articles/360048322953-Updating-to-MariaDB-10-3-23-on-cPanel-breaks-the-MySQL-Databases-interface

We will provide further updates as they become available.

MySQL Database management issue (Resolved) Medium

Affecting System - Shared Linux Hosting environment

  • 13/05/2020 10:49 - 13/05/2020 10:57
  • Last Updated 13/05/2020 10:56

Please note that due to recent cPanel updates the management of your databases on he Shared Linux Hosting environment might be inaccessible, however, we can confirm that all websites and databases are still fully functional.

We are currerntly in communication with cPanel in order to get this issue resolved.


cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 08/05/2020 22:30 - 09/05/2020 09:00
  • Last Updated 09/05/2020 06:42

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebs56.cpt.wa.co.za
lnxwebs59.cpt.wa.co.za
lnxwebr21.cpt.wa.co.za
lnxwebs65.cpt.wa.co.za
lnxwebs84.cpt.wa.co.za
srv28.hostserv.co.za
lnxwebs61.cpt.wa.co.za
lnxwebs64.cpt.wa.co.za
lnxwebs37.cpt.wa.co.za
lnxwebs58.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 06/05/2020 22:00 - 07/05/2020 00:21
  • Last Updated 06/05/2020 21:39

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.24.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Maintenance (Resolved) Low

Affecting System - Network

  • 04/05/2020 22:00 - 04/05/2020 23:02
  • Last Updated 04/05/2020 21:21

Due to a request from NAPAFRICA to adjust assigned peer IP's we will be actioning the moving of our peering sessions onto the new range.

During this time there may be brief loss of access to 1-Grid hosted services over our NAP peering.

Maintenance (Resolved) Medium

Affecting System - Network

  • 29/04/2020 23:00 - 30/04/2020 05:00
  • Last Updated 30/04/2020 05:19

During this time access to 1-Grid hosted services may be unavailable for brief periods.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 30/04/2020 22:30 - 01/05/2020 06:40
  • Last Updated 29/04/2020 12:00

Please note that we will be completing routine mantainance on the following shared cPanel servers:

lnxwebs05.cpt.wa.co.za
lnxwebs41.cpt.wa.co.za
lnxwebs63.cpt.wa.co.za
lnxwebs74.cpt.wa.co.za
lnxwebr20.cpt.wa.co.za
lnxwebs19.cpt.wa.co.za
lnxwebs21.cpt.wa.co.za
lnxwebs52.cpt.wa.co.za
lnxwebs67.cpt.wa.co.za
lnxwsd01.cpt.wa.co.za

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

cPanel mantainance (Resolved) Low

Affecting System - cPanel cluster

  • 29/04/2020 23:00 - 29/04/2020 23:59
  • Last Updated 29/04/2020 11:45

Please note that we will be completing routine mantainance on the following shared cPanel servers:
srv32.hostserv.co.za
srv27.hostserv.co.za
lnxwebs47.cpt.wa.co.za
lnxwebs42.cpt.wa.co.za
lnxwebr18.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebs84.cpt.wa.co.za
lnxwebr22.cpt.wa.co.za
lnxwebs66.cpt.wa.co.za
lnxwebs01.cpt.wa.co.za
lnxwebr01.cpt.wa.co.za
lnxwebs61.cpt.wa.co.za

Maintenance description:

- Installing the latest system and security patches

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

.

cPanel shared server mantainance (Resolved) Low

Affecting System - cPanel shared servers

  • 28/04/2020 23:00 - 28/04/2020 23:59
  • Last Updated 29/04/2020 09:23

Please note that we will be completing routine mantainance on the following shared cPanel servers:
srv27.hostserv.co.za
srv29.hostserv.co.za
srv49.hostserv.co.za
lnxwebr18.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebs84.cpt.wa.co.za
lnxwebr22.cpt.wa.co.za
lnxwebs19.cpt.wa.co.za
lnxwebs58.cpt.wa.co.za
lnxwebs75.cpt.wa.co.za
lnxwebr03.cpt.wa.co.za
lnxwebs05.cpt.wa.co.za

Services will be unavailable for periods of up to 15 minutes on each server during the mantainance window.

 Mabtainance completed successfully.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 24/04/2020 22:30 - 29/04/2020 11:52
  • Last Updated 24/04/2020 07:03

Please note we are performing extended maintenance on the following shared cPanel servers:

lnxwebs35.cpt.wa.co.za
lnxwebs06.cpt.wa.co.za
lnxwebs31.cpt.wa.co.za
lnxwebs53.cpt.wa.co.za
lnxwebs57.cpt.wa.co.za
lnxwebs54.cpt.wa.co.za
lnxwebs55.cpt.wa.co.za
lnxwebs66.cpt.wa.co.za
lnxwebs71.cpt.wa.co.za
lnxwebs10.cpt.wa.co.za

Maintenance description:  

- OS (operating system) upgrades
- Installing the latest system and security patches

Affected Services:

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 22/04/2020 22:00 - 23/04/2020 01:00
  • Last Updated 22/04/2020 21:54

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.23.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Service Unavailable (Resolved) High

Affecting System - Servers

  • 22/04/2020 14:38 - 22/04/2020 15:10
  • Last Updated 22/04/2020 15:14

Hi, 

We are aware of an issue affecting some of our Managed VPS services and are currently having this looked at. We understand the importance of having your services online and available, and this issue is being looked at with the highest priority. We should have you back online shortly. 


We apologise for any inconvenience this may cause,

Please check this page for the latest update regarding this issue. 

Scheduled Maintenance - Network (Resolved) Low

Affecting Other - Network

  • 20/04/2020 22:00 - 21/04/2020 01:24
  • Last Updated 20/04/2020 21:29

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.22.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 17/04/2020 22:30 - 18/04/2020 08:00
  • Last Updated 18/04/2020 09:55

Please note we are performing extended maintenance on the following shared cPanel servers:

srv27.hostserv.co.za
lnxwebs15.cpt.wa.co.za
lnxwebs12.cpt.wa.co.za
lnxwebs09.cpt.wa.co.za
lnxwebs70.cpt.wa.co.za
lnxwebs72.cpt.wa.co.za
srv22.hostserv.co.za
lnxwebs29.cpt.wa.co.za
lnxwebs69.cpt.wa.co.za
lnxwebs07.cpt.wa.co.za

Maintenance description:  

- OS (operating system) upgrades
- Installing the latest system and security patches

Affected Services: 

As part of the maintenance account migrations will take place and during the migration window services (website, email , FTP etc) will be unavailable at times.

We apologise for any inconvience that this may cause.

E-mail connectivity (WINMAILS02) (Resolved) Medium

Affecting Server - Websitepanel

  • 25/02/2020 12:30 - 16/04/2020 14:44
  • Last Updated 16/04/2020 14:31

Please note the following mail server is currently experiencing intermittent connectivity

WINMAILS02.CPT.WA.CO.ZA

Our engineers are aware of the issue and working on getting this resolved.

We do apologise for the inconvenience caused.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 09/04/2020 20:00 - 10/04/2020 06:07
  • Last Updated 09/04/2020 12:30

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwebs40.cpt.wa.co.za
lnxwsd06.cpt.wa.co.za
srv20.hostserv.co.za
lnxwebs68.cpt.wa.co.za
srv03.hostserv.co.za
lnxwebs16.cpt.wa.co.za
lnxwebs08.cpt.wa.co.za
lnxwebs73.cpt.wa.co.za
lnxwebs24.cpt.wa.co.za
lnxwsd04.cpt.wa.co.za

 
During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

Intermittent Network Connectivity (Resolved) Critical

Affecting System - Network

  • 08/04/2020 17:03
  • Last Updated 09/04/2020 00:28

The network connectivity issues have been resolved.


Please be aware that we are experiencing intermittent network connectivity issues.

Out network team is investigating this at high priority.

Sincerest apologies for any inconvenience caused.

Update - 18:55:

Out Network Engineers are still troubleshooting the cause to resolve the connectivity issues being experienced.

Majority of Shared Hosting, Dedicated Servers and Business VPS are affected by this.

Update - 20:11

 Our network engineers have since stabilised the network and are busy performing a full root cause analysis and will be instituting preventative measures.

We sincerely apologise for the inconvenience caused.



Host Outage (Resolved) High

Affecting Other - Host Unresponsive

  • 08/04/2020 14:40 - 08/04/2020 14:58
  • Last Updated 08/04/2020 15:07

We experience and outage with one of our hosts which is now back up.

The following servers were affected:

 

SRV03
SRV05
SRV17
SRV19
SRV22
SRV24
SRV29

LNXWEBR18
LNXWEBR19
LNXWEBR24

LNXWEBS01
LNXWEBS34
LNXWEBS42
LNXWEBS45
LNXWEBS55
LNXWEBS58
LNXWEBS78
LNXWEBS82

All servers are back online again and apologies for any inconvenience caused.

Customer zone (Resolved) Low

Affecting System - Customer zone

  • 07/04/2020 23:00 - 07/04/2020 23:59
  • Last Updated 07/04/2020 23:38

Please be advised that we will be completing routine mantainance on the customer zone.

Intermittent connectivity may be experienced for periods of not more than 5 minutes at a time.

Mantainance work has been completed successfully.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel Cluster

  • 03/04/2020 20:00 - 04/04/2020 08:00
  • Last Updated 04/04/2020 08:00


Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwebs36.cpt.wa.co.za
srv14.hostserv.co.za
lnxwebs48.cpt.wa.co.za
srv16.hostserv.co.za
lnxwebs20.cpt.wa.co.za
lnxwsd04.cpt.wa.co.za
lnxwebs44.cpt.wa.co.za
lnxwebs76.cpt.wa.co.za
lnxwebs38.cpt.wa.co.za
lnxwebs14.cpt.wa.co.za
lnxwebs11.cpt.wa.co.za
lnxwebs25.cpt.wa.co.za

 
During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

Maintenance - LNXWEBS08 (Resolved) Low

Affecting Server - srv86s.hostserv.co.za

  • 04/04/2020 00:00 - 04/04/2020 01:00
  • Last Updated 04/04/2020 00:36

Please be aware that we are performing maintenance on the below server:

LNXWEBS08

All services will be unavailable during this preiod.
Sincerest apologies for any inconvenience caused

Intermittent Telephony Issues (Resolved) High

Affecting System - Intermittent Telephony Issues

  • 03/04/2020 09:31 - 03/04/2020 11:29
  • Last Updated 03/04/2020 09:38

Good Morning, 

Please note that we are currently experiencing an issue with our inbound call solution. Our agents are able to make outbound calls, but you may experience difficulties when calling us. 

Please send all support requests to [email protected] or contact our live chat team by visiting https://1-grid.com. 

We will be updating this status page with any updates related to this issue. 

Regards, 
1-grid Support Team



Service Interruption (Resolved) Medium

Affecting Server - srv109s.hostserv.co.za

  • 30/03/2020 08:51 - 31/03/2020 06:55
  • Last Updated 30/03/2020 15:19

Customers please note we are experiencing issues with the https service on lnxwebs31.cpt.wa.co.za
This will cause timeouts when accessing websites.

Our engineers are investigating, more information will be provided as this becomes available.

Update:
We have identified the root cause of the issue as being a Distributed Denial Of Service attack, 
We have put in measures to mitigate the attack and affectted websites are now accessible via the browser.

We will continue to monitor the server closely to ensure thats all services are running as normal.

Maintenance on "mail16.wadns.net" (Resolved) Medium
  • 27/03/2020 23:22 - 27/03/2020 23:40
  • Last Updated 27/03/2020 23:37

Good Evening

Please note that we are busy with maintenance on the server "mail16.wadns.net".

Maintenance on "mail10.wadns.net" (Resolved) Medium

Affecting Other - mail10.wadns.net maintenance

  • 27/03/2020 23:30 - 27/03/2020 23:40
  • Last Updated 27/03/2020 23:37

Good Evening

Please note that we are busy with maintenance on the server "mail10.wadns.net".

Maintenance on ST-FILTER04 (Resolved) Medium

Affecting System - ST-FILTER04 Maintenance

  • 26/03/2020 23:54 - 27/03/2020 00:05
  • Last Updated 27/03/2020 00:03

God Evening

We are currently undergoing a maintenance check on the Spam Titan Filter 04 server, this may cause a delay i relaying emails.

We apologize for any inconveniences caused.

Network Maintenance (Resolved) Medium

Affecting System - Network

  • 23/03/2020 23:00
  • Last Updated 25/03/2020 13:35

During this time access to 1-Grid hosted services may be unavailable for brief periods.

cPanel Extended Maintenance (Resolved) Medium

Affecting System - cPanel CLuster

  • 20/03/2020 20:00 - 21/03/2020 08:00
  • Last Updated 21/03/2020 17:56

Please note we are performing extended maintenance on the following shared cPanel servers :

srv23.hostserv.co.za
srv17.hostserv.co.za
srv15.hostserv.co.za
lnxwebr19.cpt.wa.co.za
srv21.hostserv.co.za
lnxwebs39.cpt.wa.co.za
srv18.hostserv.co.za
lnxwsd05.cpt.wa.co.za
lnxwebs78.cpt.wa.co.za
srv26.hostserv.co.za

During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

Preventative and Network Maintenance (Resolved) Medium
  • 19/03/2020 23:45 - 20/03/2020 04:57
  • Last Updated 19/03/2020 17:06

During this time access to 1-Grid hosted services may be unavailable for brief periods.

PayFast - Nedbank issued cards are failing 3D (Resolved) Low

Affecting System - PayFast

  • 17/03/2020 12:41 - 18/03/2020 15:33
  • Last Updated 17/03/2020 13:03

Nedbank issued credit and cheque cards are failing the 3dsecure process.
The issue has been identified at an upstream partner and PayFast is awaiting details on when a fix can be applied.
Other cards and payment methods are not affected and may be used in the interim.

cPanel Extended Maintenance (Resolved) Medium

Affecting Server - waSA

  • 14/03/2020 20:00 - 15/03/2020 08:00
  • Last Updated 16/03/2020 17:08

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwsd03.cpt.wa.co.za
lnxwebs28.cpt.wa.co.za
lnxwebs47.cpt.wa.co.za
lnxwsd02.cpt.wa.co.za
lnxwebs13.cpt.wa.co.za
srv23.hostserv.co.za
lnxwebs36.cpt.wa.co.za
lnxwebs78.cpt.wa.co.za
srv17.hostserv.co.za
lnxwebr19.cpt.wa.co.za

During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

Payfast - Packet Loss (Resolved) Critical

Affecting Other - Payfast

  • 12/03/2020 10:53
  • Last Updated 12/03/2020 12:31

PayFast has identified packet loss on an upstream router.

This has been escalated to their upstream providers and they are investigating urgent remediation.

This could affect payment facilities with 1-grid.

PayFast - Debit Card and Masterpass (Resolved) Low

Affecting System - PayFast

  • 10/03/2020 14:04 - 10/03/2020 16:53
  • Last Updated 10/03/2020 14:05

We have detected issues on the MasterPass banking interface which is resulting in very low success rates on Debit Card and Masterpass transactions due to upstream communication issues.

PayFast has engaged with Masterpass and is looking to obtain resolution as soon as possible. We advise all clients to utilize alternate payment methods such as EFT or Credit Cards in the interim as these are all unaffected.

Service Interruption (Resolved) High
  • 08/03/2020 21:29 - 08/03/2020 22:45
  • Last Updated 08/03/2020 22:43

Good evening

At approximately 21:15 this evening, 08 March 2020, we experienced connection related issue with some of our servers.

We are continuing our investigation into the incident and will provide further updates until all services have been fully restored.

Scheduled: cPanel (Resolved) Low

Affecting Server - waSA

  • 06/03/2020 20:00 - 07/03/2020 08:16
  • Last Updated 06/03/2020 20:50

Please note we are performing extended maintenance on the following shared cPanel servers :

lnxwebs32.cpt.wa.co.za
srv01.hostserv.co.za
srv24.hostserv.co.za
lnxwebs45.cpt.wa.co.za
lnxwebs33.cpt.wa.co.za
lnxwebs77.cpt.wa.co.za

During this time, customers will have intermitted to no connectivity due to the nature of the maintenance.

We apologise for any inconvience that this may cause

SpamTitan Outbound Cluster (Resolved) Low

Affecting System - SpamTitan Outbound Cluster - Maintenance

  • 05/03/2020 21:00 - 05/03/2020 22:35
  • Last Updated 06/03/2020 01:33

Please note that maintenance will be carried out on our outbound spam firewall cluster(SpamTitan) tonight between 21:00 and 22:30.
Interruption of outbound mail will be kept to a minimum.

Scheduled Maintenance (Resolved) Medium

Affecting Server - srv124s.hostserv.co.za

  • 02/03/2020 23:00 - 03/03/2020 05:00
  • Last Updated 03/03/2020 01:51

Please note that maintenance will be undertaken on server lnxwebs46.cpt.wa.co.za from 11 PM until 5 AM.
During this time there may be interrupted connections to the server.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv80.hostserv.co.za (merged)

  • 02/03/2020 10:05 - 02/03/2020 10:35
  • Last Updated 02/03/2020 10:14

Please note that scheduled maintenance will be undertaken and will affect lnxwebs43.

This can take up to 30min.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv96s.hostserv.co.za

  • 02/03/2020 09:45 - 02/03/2020 10:15
  • Last Updated 02/03/2020 10:03

Please note that scheduled maintenance will be undertaken and will affect lnxwebs18.

This can take up to 30min.

lnxwebs18.cpt.wa.co.za (Resolved) Low

Affecting Server - srv96s.hostserv.co.za

  • 27/02/2020 23:00 - 28/02/2020 06:00
  • Last Updated 28/02/2020 17:46

Please note that maintenance will be undertaken on server lnxwebs18.cpt.wa.co.za from 11PM until 5AM.
During this time there may be interrupted connections to the server.

WINWEBR04 (Resolved) Medium

Affecting Other - WINWEBR04

  • 27/02/2020 11:59 - 27/02/2020 13:15
  • Last Updated 27/02/2020 12:00

Please note that we are currently encountering issues on server winwebr04.cpt.wa.co.za.
This has been escalated to our senior system administrators for further investigation.

We apologise for the inconvenience caused.

PayFast - ABSA Credit Card Transactions Faili (Resolved) Medium

Affecting System - Payfast

  • 26/02/2020 14:51
  • Last Updated 26/02/2020 14:56

All credit card transactions that are processed through our Absa links are currently failing.

Payfast is currently working with Absa to resolve as soon as possible. All other payments remain unaffected.

Scheduled Maintenance - Network (Resolved) Low

Affecting System - Network

  • 24/02/2020 22:00
  • Last Updated 25/02/2020 01:17

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.71.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

lnxwebs43.cpt.wa.co.za (Resolved) Low

Affecting Server - srv80.hostserv.co.za (merged)

  • 24/02/2020 23:00 - 26/02/2020 07:30
  • Last Updated 24/02/2020 11:08

Please note that maintenance will be undertaken on server lnxwebs43.cpt.wa.co.za from 11PM until 5AM.
During this time there may be interrupted connections to the server.

Payfast - ABSA instant EFT payments (Resolved) Low

Affecting Other - Payfast Instant EFT's

  • 24/02/2020 08:20 - 24/02/2020 13:54
  • Last Updated 24/02/2020 08:25

Please note that Payfast is currently experiencing the following partial outage:

We have identified an issue impacting the success rates of ABSA transactions through Instant EFT.
We are working to implement a fix as soon as possible.
This will impact a large proportion of customers paying from ABSA through Instant EFT.
All other payment methods are operating correctly.

Scheduled Maintenance - Acronis Backups (Resolved) Medium

Affecting System - System Maintenance on Acronis Backup platform

  • 22/02/2020 03:00 - 24/02/2020 05:08
  • Last Updated 22/02/2020 10:35

Please note that our service provider, Acronis, is currently doing maintenance on our backup environment. 

Any backups are currenly in accessible, we do apologize for the inconvenience caused.

SRV44 - Scheduled Maintenance (Resolved) Low

Affecting Server - srv44s.hostserv.co.za

  • 21/02/2020 23:00 - 22/02/2020 04:00
  • Last Updated 22/02/2020 00:12

Please note that we will be performing scheduled maintenance on the following server:

srv44.hostserv.co.za

All services during the maintenance window will be unavailable.
Sincerest apologies for any inconvenience caused.

Scheduled Maintenance - Network (Resolved) Low

Affecting System - Network

  • 21/02/2020 22:00 - 24/02/2020 05:07
  • Last Updated 21/02/2020 21:53

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.20.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Scheduled Maintenance - Network (Resolved) Low

Affecting System - Network

  • 19/02/2020 22:00
  • Last Updated 20/02/2020 02:43

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.19.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

SQL Upgrade Maintenance (Resolved) Medium

Affecting System - WINSVRSQL01

  • 16/02/2020 22:00 - 17/02/2020 00:00
  • Last Updated 16/02/2020 23:46

Please note that maintenance will be undertaken to upgrade SQL,  which will affect SQL connectivity resulting in intermittent downtime on the server WINSVRSQL01

The maintenance will take place for the next 2 hours.


FNB System Maintenance (Resolved) Low

Affecting System - Payment Gateway

  • 16/02/2020 00:15 - 16/02/2020 12:49
  • Last Updated 16/02/2020 05:54

FNB will be performing scheduled system maintenance during this time.
This may affect our ability to process "manual" payments through Instant EFT from FNB.
All other banks will be unaffected and "Auto" or "Assisted" payments through Instant EFT will be unaffected.

Scheduled Maintenance - Network (Resolved) Low

Affecting System - Network

  • 14/02/2020 21:59 - 15/02/2020 01:07
  • Last Updated 14/02/2020 22:01

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.18.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Payfast - "Manual" Standard Bank Pa (Resolved) High

Affecting System - PayFast

  • 14/02/2020 14:42
  • Last Updated 14/02/2020 16:02

Please note that Payfast is currently experiencing the following partial outage:

There is an issue affecting our ability to receive Standard Bank payments affected through the "Manual" mechanism of Instant EFT. "Auto" or "Assisted" Instant EFT payments are unaffected.

We urge clients to make use of the "Auto" payment option rather. All other payment methods are unaffected.

Scheduled Maintenance - Network (Resolved) Low

Affecting System - Network

  • 12/02/2020 22:00 - 13/02/2020 05:25
  • Last Updated 12/02/2020 21:52

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.17.0/24 range.

Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Issues with FNB payments (Resolved) Low

Affecting Other - Payment Gateway

  • 11/02/2020 14:10 - 11/02/2020 18:26
  • Last Updated 11/02/2020 14:32

There is currently an issue affecting payments from FNB clients for PayFast Instant EFT.
PayFast is working with the bank to resolve such.
Other banks are unaffected and all other payment methods are operational.

MasterPass low success rates on payments (Resolved) Low

Affecting Other - Payment Gateway

  • 10/02/2020 14:37 - 10/02/2020 15:28
  • Last Updated 10/02/2020 14:39

We have detected issues on the MasterPass banking interface which is resulting in very low success rates on this payment method. Initial investigations are pointing at upstream issues resulting in bad gateway errors.
PayFast has engaged with Masterpass and is looking to obtain resolution as soon as possible.
We advise all clients to utilize alternate payment methods such as EFT or Credit Cards in the interim as these are all unaffected.

mail.nexus.co.za (Resolved) High

Affecting Other - mail.nexus.co.za

  • 07/02/2020 22:30
  • Last Updated 08/02/2020 06:40

UPDATE: This issue has been resolved.



Please note that we are currently attending to an issue on server mail.nexus.co.za.
The server will be inaccessible at this time.
We apologise for any inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting System - Network

  • 07/02/2020 22:00 - 08/02/2020 02:14
  • Last Updated 08/02/2020 03:52

Please note that scheduled maintenance will be undertaken which will affect IP address accessibility in the 41.185.16.0/24 range.
Each IP may be inaccessible for 30 seconds to 1 minute during the maintenance.

Degraded International Traffic (Resolved) Low

Affecting System - Network connectivity - Degraded International Traffic

  • 06/02/2020 19:42 - 07/02/2020 15:28
  • Last Updated 06/02/2020 19:47

Please note that we experiencing degraded connectivity international sites and are currently investigating.

We apologise for any inconvenience caused.

SA Helm environment Control Panel (Resolved) Medium

Affecting System - SA Helm

  • 05/02/2020 09:31
  • Last Updated 05/02/2020 09:44

Dear customers, please note we are experiencing an issue with domains hosted on our SA Helm environment using the following name servers:

ns1.wadns.net
ns2.wadns.net

Our engineers are attending to the issue.

Internmittent Network Connectivity (Resolved) Medium

Affecting Other - Network

  • 31/01/2020 13:00 - 01/02/2020 23:19
  • Last Updated 31/01/2020 18:37

Please note that users may be encountering intermittent connectivity to our server network.

We are currently investigating.

------------------------------------------------------------------------------------------------------
Update:
We are still investigating network issues affecting connectivity for a small number of dedicated server and VPS customers.

Scheduled Maintenance (WINMAILS02) (Resolved) Low

Affecting Server - Websitepanel

  • 30/01/2020 22:00 - 31/01/2020 06:00
  • Last Updated 31/01/2020 03:26

The maintenance has completed successfully.



We will be performing schedule maintenance on the following servers from 10pm:

WINMAILS02

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Domain Spinner (Resolved) High

Affecting System - 1-grid Website

  • 26/01/2020 14:09
  • Last Updated 26/01/2020 14:43

Please note that all domain lookups on our website is currently unavailable.

Our engineers are investigating to resolve the issue as soon as possible.

Sincerest apologies for any inconvenience caused.

Service Interruption (Resolved) High
  • 24/01/2020 09:40
  • Last Updated 24/01/2020 18:05

At approximately 09:40 this morning, 24 January 2020, we experienced a major network incident which resulted in most customers' connectivity being severely degraded for a significant period of time.

Our engineers were immediately dispatched to our datacentre and have restored the majority of our services.

We are continuing our investigation into the incident and will provide further updates until all services have been fully restored.

Billing: Invoicing Error (Resolved) High

Affecting System - Billing

  • 10/01/2020 08:43 - 24/01/2020 14:46
  • Last Updated 24/01/2020 14:46


Due to a system error a number of invoices were generated for cancelled/inactive services this morning.

These invoices may be for services purchased through WebAfrica, Gridhost or 1-Grid. 

We would like to assure you that we are working to reverse this error and that we are in the process of cancelling the incorrect invoices.


Please ignore the invoice email(s) which you received for these services. 

 


THis issue is now resolved.

System email delay (Resolved) High
  • 13/01/2020 08:08 - 24/01/2020 14:45
  • Last Updated 24/01/2020 14:45

We are experiencing delays in the sending of all system emails.  We apologise for the inconvenience and are working tirelessly to resolve this issue. Thank you for your understanding and continued support.


Please note that this does not affect customer mailboxes.
 

This issue is now resolved.

SpamTItan Maintenance (Resolved) Low

Affecting System - In-bound Spamfilter

  • 08/01/2020 20:00 - 09/01/2020 02:00
  • Last Updated 24/01/2020 12:32

Please note we plan on performing routine maintenance on our in-bound spam cluster, SpamTitan.

The maintenance might cause slight delay for inbound mail during the time of the maintenance window.

We apologise for any inconvenience that this may cause

Thank you

Scheduled Maintenance - ZASQL12 (Resolved) Medium

Affecting System - ZASQL12

  • 22/01/2020 23:00 - 23/01/2020 05:00
  • Last Updated 24/01/2020 12:28

Please note that we will be performing scheduled maintenance on the following server:

ZASQL12

All services will be inaccessible during this the maintenance.

Apologies for any inconvenience caused.

Scheduled Maintenance - WINMAILR03 (Resolved) Medium

Affecting System - WINMAILR03

  • 18/01/2020 23:00 - 19/01/2020 05:00
  • Last Updated 19/01/2020 02:13

The maintenance is complete. 



We will be performing schedule maintenance on the following servers from 11pm:

WINMAILR03

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Customer Zone Unavailable (Resolved) Medium

Affecting System - Customer Zone

  • 18/01/2020 10:22 - 18/01/2020 10:47
  • Last Updated 18/01/2020 10:25

Please note that we are aware of the issue affecting ouz Customer Zone which is currently inaccessible.

Our engineers are currently investigating this issue.

Scheduled Maintenance - WINWEBS06 (Resolved) Low

Affecting Server - Websitepanel

  • 17/01/2020 23:59 - 18/01/2020 03:00
  • Last Updated 18/01/2020 00:38

Please note that we will be performing scheduled maintenance on the following server:

WINWEBS06

All websites will be inaccessible during this the maintenance.

Apologies for any inconvenience caused.

Scheduled Maintenance - LNXWSD02 (Resolved) Low

Affecting Server - [SA] lnxwsd02

  • 15/01/2020 23:59 - 16/01/2020 02:00
  • Last Updated 16/01/2020 00:45

Please note that we will be performing maintenance on the following server:

LNXWSD02

All functionality on this server would be unavailable during this period.

Apologies for any inconvenience caused.

SMTP Connection Latency (Resolved) Low

Affecting System - Mailchannels

  • 08/01/2020 11:52 - 08/01/2020 20:53
  • Last Updated 08/01/2020 13:01

Our outbound spam firewall provider has reported a higher than normal connection latency that might have an impact on outbound mail delivery times.

They are currently investigating further.

Scheduled Maintenance - LNXWEBS88 (Resolved) Low

Affecting Server - srv166s.hostserv.co.za

  • 09/01/2020 23:59 - 10/01/2020 04:09
  • Last Updated 07/01/2020 03:01

We will be performing schedule maintenance on the following servers from midnight:

LNXWEBS88

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Scheduled Maintenance - LNXWEBS88 (Resolved) Low

Affecting Server - srv166s.hostserv.co.za

  • 08/01/2020 23:59 - 09/01/2020 04:35
  • Last Updated 07/01/2020 02:59

We will be performing schedule maintenance on the following servers from midnight:

LNXWEBS88

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Scheduled Maintenance - LNXWEBS86 (Resolved) Low

Affecting Server - srv164s.hostserv.co.za

  • 08/01/2020 23:59 - 09/01/2020 04:34
  • Last Updated 07/01/2020 02:59

We will be performing schedule maintenance on the following servers from midnight:

LNXWEBS86

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Scheduled Maintenance - LNXWEBS28 (Resolved) Low

Affecting Server - srv106s.hostserv.co.za

  • 07/01/2020 23:59 - 08/01/2020 03:09
  • Last Updated 07/01/2020 02:56

We will be performing schedule maintenance on the following servers from midnight:

LNXWEBS28

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Scheduled Maintenance - LNXWEBS22 (Resolved) Low

Affecting Server - srv100s.hostserv.co.za

  • 06/01/2020 23:59 - 08/01/2020 01:56
  • Last Updated 06/01/2020 23:38

We will be performing schedule maintenance on the following servers from midnight:

LNXWEBS22

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Scheduled Maintenance - LNXWEBS19 (Resolved) Low

Affecting Server - srv97s.hostserv.co.za

  • 06/01/2020 00:00 - 06/01/2020 05:00
  • Last Updated 06/01/2020 01:46

We will be performing schedule maintenance on the following servers from midnight:

LNXWEBS19

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Scheduled Maintenance - SRV22 + LNXWEBS15 (Resolved) Low

Affecting Server - srv22s.hostserv.co.za

  • 05/01/2020 00:00 - 05/01/2020 02:00
  • Last Updated 05/01/2020 00:39

We will be performing schedule maintenance on the following servers from midnight:

SRV22
LNXWEBS15

Please note that all server functionailty will be unavailable during this period.

We apologise for any inconvenience caused.

Multiple Server Outage (Resolved) High

Affecting System - Multiple Server Outage

  • 01/01/2020 22:05
  • Last Updated 01/01/2020 23:48

We are currently working on resolving the issues on the following servers:
srv01.hostserv.co.za
lnxwebs09.cpt.wa.co.za
mail01.wadns.net
mail03.wadns.net
mail04.wadns.net
mail05.wadns.net
mail07.wadns.net
mail13.wadns.net
mail15.wadns.net
mail02.glodns.net

Certain customer business VPS products may also be affected.

We apologize for the inconvenience.

=====================================================
UPDATE -
Service have been restored to all servers.

Lnxwebs09.cpt.wa.co.za will be back online shortly.

OUTAGE srv43.hostserv.co.za and parked02.1-gr (Resolved) High

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 05/12/2019 09:00 - 05/12/2019 09:37
  • Last Updated 05/12/2019 09:17

Good Morning

Please note that services are not available on srv43.hostserv.co.za and parked02.1-grid.com and we are currently investigating.

Please accept our apologies for the inconvenience caused.

Inbound Mail Delays (Resolved) High

Affecting System - Spamtitan

  • 02/12/2019 10:23
  • Last Updated 02/12/2019 11:55

Please note that we are currently experiencing delays with inbound mail on SpamTitan.

Our Sysadmins are investigating the cause.

Sincerest apologies for any inconvenience caused.

LNXWEBS21 - Server Unavailable (Resolved) Medium

Affecting Server - srv99s.hostserv.co.za

  • 02/12/2019 08:21 - 02/12/2019 09:05
  • Last Updated 02/12/2019 09:48

Please note that the following server is currently inaccessible.

LNXWEBS21

All services such as WHM, cPanel, Website, FTP, and Emails are not working.

Service interruption (Resolved) High

Affecting Server - [SA] lnxwsd02

  • 27/11/2019 01:00
  • Last Updated 27/11/2019 05:41

We are attending to an issue on one of shared hosting servers.

The following server is affected:

lnxwsd02.cpt.wa.co.za

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

Maintenance on ns2.hostserv.co.za (Resolved) Low

Affecting Other - Nameserver

  • 16/11/2019 23:00 - 16/11/2019 23:36
  • Last Updated 14/11/2019 01:31

Please note that we will be performing scheduled maintenance on the nameserver:

ns2.hostserv.co.za

You may experience intermittent issues when attempting to update any DNS records which exist on the above nameserver during the maintenance window.

Mail Delays (Resolved) Critical

Affecting System - Outbound Mailchannels

  • 08/11/2019 19:29
  • Last Updated 08/11/2019 20:08

Please be aware that our outgoing firewall provider is currently having degraded performance which is causing mail delays.

The issue is currently being attended to by Mailchannels.

Lnxwebs04 - E-mail issues (Resolved) Low

Affecting Server - srv82s.hostserv.co.za

  • 04/11/2019 10:30
  • Last Updated 05/11/2019 10:41

Customers please note we are experiencing issues with the dovecot service on lnxwebs04.
This will cause slow access to the webmail interface and inbound e-mail on this server.

Our engineers are investigating, more information will be provided as this becomes available.

Scheduled Maintenance - SRV12 (Resolved) Medium

Affecting Server - srv12.hostserv.co.za

  • 31/10/2019 23:00 - 01/11/2019 05:00
  • Last Updated 01/11/2019 06:24

We will be doing scheduled maintenance on the following shared Cpanel server on Thursday (2019-10-31) starting at 23:00:

SRV12

The maintenance period will be from 2019-10-31 23:00 - 2019-11-01 05:00

We do apologise for any inconvenience.

Outbound email delays (Resolved) Medium

Affecting System - Outbound email delays

  • 24/10/2019 18:02 - 25/10/2019 12:08
  • Last Updated 24/10/2019 18:03

Please note we are experiencing issues with outbound e-mail.

Due to this email delays might be experienced.

The cause of the problem is related to an issue with Mailchannels our outbound mail vendor.

We are currently working with Mailchannels to get this fixed as a matter of urgency.

Scheduled Maintenance - SRV12 (Resolved) Medium

Affecting Server - srv12.hostserv.co.za

  • 16/10/2019 02:00 - 16/10/2019 05:00
  • Last Updated 16/10/2019 04:51

We will be doing scheduled maintenance on the following shared Cpanel server on Wednesday (2019-10-16) starting at 02:00:

SRV12

The maintenance period will be from 02:00 - 05:00

We do apologise for any inconvenience.

Scheduled Maintenance - 1-grid Website (Resolved) Medium

Affecting Other - 1-grid Website

  • 16/10/2019 02:00 - 16/10/2019 04:00
  • Last Updated 16/10/2019 04:51

We will be performing scheduled maintenance on our 1-grid Website.

Please note that you may experience intermittent connectivity to our website during the specified period.

Inbound Mail Delays (Resolved) High

Affecting Other - Spamtitan

  • 04/10/2019 12:50 - 05/10/2019 05:42
  • Last Updated 04/10/2019 14:24

Customers please note some of our hosted servers are experiencing  inbound email delays.

Our engineers are investigating, more information will be provided as this becomes available.

Update:  Our upstream partner Spamtitan has isolated the problem, their engineers are working to resolve the problem.
Update: The problem has now been resolved, however mail delays will still be experienced as the filter servers are processing the mail queues.

Scheduled Maintenance - SpamTitan Interface (Resolved) Medium

Affecting Other - Scheduled Maintenance - SpamTitan Interface

  • 03/10/2019 23:00 - 04/10/2019 09:05
  • Last Updated 03/10/2019 17:47

We will be doing maintenance on the SpamTitan Client Interface

Servers:
spamfirewall1.1-grid.com

We do apologise for any inconvenience caused during this period. However you should be able to access an interface via your client zone.

Outbound Mail delays (Resolved) High

Affecting Other - Mailchannels

  • 01/10/2019 10:43
  • Last Updated 03/10/2019 12:12

UPDATE: Mailchannels has resolved their transit provider issue, but is still investigating other minor mail delays on their end.


UPDATE: Mailchannels have informed us there is an issue with their transit provider and they are doing everything possible to resolve the issue ASAP


Customers please note we are experiencing issues with outbound e-mail delays.

This is related to an issue with Mailchannels our outbound mail vendor.

We are currently working with Mailchannels to get this fixed as a matter of urgency.

Customer Zone Maintenance (Resolved) Medium

Affecting System - Customer Zone Maintenance

  • 03/10/2019 23:00 - 04/10/2019 01:02
  • Last Updated 02/10/2019 12:04

Please note we will be doing scheduled maintenance on our customer zone.

During the maintenance window the customer zone will be unavailable.

Start Date - 03 Oct 2019
Start Time - 23:00

End Date - 04 Oct 2019
End Time - 02:00

Host Maintenance (Resolved) Low

Affecting Other - C01-HV01 + C01-HV02

  • 29/09/2019 22:00 - 29/09/2019 23:00
  • Last Updated 29/09/2019 22:55

Please note that one of our host us currently undergoing maintenance.

The following Shared server and some VPS's will be affected:

LNXWEBS24
LNXWEBS25
LNXWEBS36
LNXWEBS68
LNXWEBS91
LNXHOSTSERV14
ZAMAIL12
ZAMAIL18
ZAWIN02
ZAWIN07
ZAWIN08

Outbound Mail Delays (Resolved) High

Affecting System - Outbound Mailchannels

  • 25/09/2019 12:34
  • Last Updated 26/09/2019 05:25

Good day

Please note we are expierencing mail delays for outbound mails.

We are currently investigating the issue

We apologise for any inconvenience

Outbound Mail issue (Resolved) Critical

Affecting Other - Mailchannels

  • 25/09/2019 12:40 - 25/09/2019 12:43
  • Last Updated 25/09/2019 12:42

Customers please note we are experiencing issues with outbound e-mail.

The issue is related to an issue with Mailchannels our outbound mail vendor.

We are currently working with Mailchannels to get this fixed as a matter of urgency.

E-mail issue - cipc.co.za (Resolved) Low

Affecting Other - Mailchannels

  • 29/08/2019 14:47
  • Last Updated 25/09/2019 11:46

Customers, please note we are currently experiencing an issue with e-mail sent to cipc.co.za getting blocked.
The issue is with our outbound e-mail vendor Mailchannels.

This has been escalated to Mailchannels and we are currently awaiting feedback.

We do apologise for the inconvenience caused

Scheduled Maintenance - LNXWEBS87 (Resolved) Low

Affecting Server - srv165s.hostserv.co.za

  • 24/09/2019 23:00 - 25/09/2019 05:00
  • Last Updated 25/09/2019 05:04

Please note that we will be performing scheduled maintenance on the below shared server:

LNXWEBS87

Maintenance will start @ 23:00 on the 24/09/2019 and will end before 05:00 on the 25/09/2019.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 20/09/2019 03:00 - 20/09/2019 06:00
  • Last Updated 20/09/2019 05:45

We will be doing maintenance on the shared cPanel environment.

Some customers may experience intermittent connectivity during the maintenance window:
2019-09-20 03:00 to 2019-09-20 06:00

We do apologise for any inconvenience caused during this period.

Mail delay (Resolved) Medium

Affecting System - Spam Inbound filtering

  • 20/09/2019 05:42 - 20/09/2019 07:23
  • Last Updated 20/09/2019 05:44

Good day

Please note we are expierencing mail deplays on some of our inbound spam filter servers.

We are currently investigating the issue

We apologise for any inconvenience

Database Issue - lnxwebs04 (Resolved) Low

Affecting Server - srv82s.hostserv.co.za

  • 17/09/2019 14:44 - 17/09/2019 16:21
  • Last Updated 17/09/2019 16:21

We are aware that some customers are affected by websites not displaying correctly.

This has been escalated and we sincerely apologise for any inconvenience caused.

Ticketing System (Resolved) High

Affecting Other - Ticketing System

  • 16/09/2019 09:47
  • Last Updated 16/09/2019 10:08

Please note that we are experiencing issues with our ticketing system.

During this time all inbound tickets and e-mails to our support center will be affected.

We apologize for the inconvenience.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 11/09/2019 23:00 - 12/09/2019 05:00
  • Last Updated 12/09/2019 07:56

We will be doing maintenance on the shared cPanel environment.

Some customers may experience intermittent connectivity during the maintenance window:
2019-09-11 23:00 to 2019-09-12 05:00

We do apologise for any inconvenience caused during this period.

Website Builder - Scheduled Maintenance (Resolved) Low

Affecting System - Website Builder

  • 29/08/2019 23:00 - 30/08/2019 05:00
  • Last Updated 31/08/2019 12:21

We will be doing maintenance on our Website Builder systems which is scheduled for:

 - Thursday 29 August 2019 from 23:00 - Friday 30 August 05:00

Please note that websites using Website Builder may be offline during this period.

We sincerely apologise for any inconvenience caused.

HELM Control Panel (Resolved) Medium

Affecting System - HELM

  • 05/07/2019 13:44
  • Last Updated 29/08/2019 17:08

Customers, please note we are experiencing issues with adding new domains to our HELM control panel.

Our engineers are currently working on the issue with our system vendor.

We do apologise for the inconvenience caused.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 29/08/2019 04:00 - 29/08/2019 06:00
  • Last Updated 29/08/2019 06:20

We will be doing maintenance on the below shared cPanel servers.

Servers:
lnxwebs01.cpt.wa.co.za

We do apologise for any inconvenience caused during this period.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 28/08/2019 04:00 - 28/08/2019 06:00
  • Last Updated 28/08/2019 05:50

We will be doing maintenance on the below shared cPanel servers.

Servers:
lnxwebs01.cpt.wa.co.za

We do apologise for any inconvenience caused during this period.

Website Builder - Scheduled Maintenance (Resolved) Low

Affecting System - Basekit

  • 19/08/2019 03:00
  • Last Updated 19/08/2019 08:57

Please note that due to New update rollouts, there may be intermittrent issues with Website Builder sites.

We sincerely apologise for any inconvenience caused.

Service Maintenance (Resolved) Medium

Affecting System - Shared hosting, Customer VPS's

  • 17/08/2019 22:55 - 18/08/2019 04:21
  • Last Updated 18/08/2019 01:42

Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.

Maintenance schedule: 17 August 2019 at 23:00
Duration: 4 hours

Affected services: Shared hosting, Customer VPS's

Due to the nature of the maintenance, brief periods of service interruption may be experienced.

We apologise for any inconvenience this may cause

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 14/08/2019 04:00 - 14/08/2019 06:00
  • Last Updated 14/08/2019 10:13

We will be doing maintenance on the below shared cPanel servers.

Servers:
lnxwebr01.cpt.wa.co.za
lnxwebr03.cpt.wa.co.za
lnxwebr21.cpt.wa.co.za
lnxwebs02.cpt.wa.co.za
lnxwebs04.cpt.wa.co.za
lnxwebs07.cpt.wa.co.za
lnxwebs25.cpt.wa.co.za
lnxwebs28.cpt.wa.co.za
lnxwebs30.cpt.wa.co.za
lnxwebs43.cpt.wa.co.za
lnxwebs47.cpt.wa.co.za
lnxwebs82.cpt.wa.co.za
srv02.hostserv.co.za
srv05.hostserv.co.za
srv12.hostserv.co.za

We do apologise for any inconvenience caused during this period.


UPDATE: Maintenance has been successfully completed.

Scheduled Maintenance - SpamTitan Interface (Resolved) Medium

Affecting Other - Scheduled Maintenance - SpamTitan Interface

  • 12/08/2019 19:00 - 12/08/2019 19:59
  • Last Updated 12/08/2019 19:37

We will be doing maintenance on the SpamTitan Client Interface

Servers:
spamfirewall1.1-grid.com

We do apologise for any inconvenience caused during this period.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 13/08/2019 04:00 - 13/08/2019 09:33
  • Last Updated 12/08/2019 17:05

We will be doing maintenance on the below shared cPanel servers.

Servers:
lnxwebs05.cpt.wa.co.za
srv12.hostserv.co.za
srv14.hostserv.co.za
srv16.hostserv.co.za
srv17.hostserv.co.za
srv18.hostserv.co.za
srv19.hostserv.co.za
srv21.hostserv.co.za
srv22.hostserv.co.za
srv24.hostserv.co.za
srv28.hostserv.co.za

We do apologise for any inconvenience caused during this period.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 12/08/2019 04:00 - 12/08/2019 07:48
  • Last Updated 11/08/2019 12:35

We will be doing maintenance on the below shared cPanel servers.

Servers:
lnxwebr03.cpt.wa.co.za
lnxwebr14.cpt.wa.co.za
lnxwebs01.cpt.wa.co.za
lnxwebs02.cpt.wa.co.za
lnxwebs03.cpt.wa.co.za
lnxwebs04.cpt.wa.co.za
lnxwebs05.cpt.wa.co.za
lnxwebs06.cpt.wa.co.za
lnxwebs12.cpt.wa.co.za
lnxwebs13.cpt.wa.co.za
lnxwebs40.cpt.wa.co.za
lnxwebs44.cpt.wa.co.za

We do apologise for any inconvenience caused during this period.

Service interruption (Resolved) Critical

Affecting System - Service interruption

  • 07/08/2019 23:30 - 08/08/2019 00:27
  • Last Updated 07/08/2019 23:57

We are currently experiencing an issue on one of our hosts servers which is affecting shared services as well as hosted virtual private servers.

Please note that our system administrators are attending to the problem.

The following shared servers are affected:

srv27.hostserv.co.za
lnxwebr14.cpt.wa.co.za
winwebs04.cpt.wa.co.za
win06.glodns.net

Customer zone (Resolved) High

Affecting System - Customer zone

  • 07/08/2019 23:41 - 08/08/2019 00:17
  • Last Updated 07/08/2019 23:42

We are currently experiencing issues with our Customer Zone.  

Our engineers are investigating.  

We apologize for the inconvenience.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 07/08/2019 04:00 - 07/08/2019 12:37
  • Last Updated 06/08/2019 07:25

We will be doing maintenance on the below shared cPanel servers.

Servers:
srv15.hostserv.co.za
srv25.hostserv.co.za
lnxwebs18.cpt.wa.co.za
lnxwebs43.cpt.wa.co.za
lnxwebs75.cpt.wa.co.za
lnxwebs86.cpt.wa.co.za
lnxwebr07.cpt.wa.co.za

We do apologise for any inconvenience caused during this period.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 06/08/2019 05:00 - 06/08/2019 06:00
  • Last Updated 06/08/2019 06:36

We will be doing maintenance on the below shared cPanel servers.

Servers:
srv15.hostserv.co.za
srv25.hostserv.co.za
wsd5.cpt.wa.co.za
lnxwebr07.cpt.wa.co.za

We do apologise for any inconvenience caused during this period.


UPDATE: Maintenance has been successfully completed.

Scheduled Maintenance - Shared cPanel (Resolved) Medium

Affecting Other - Scheduled Maintenance - Shared cPanel

  • 04/08/2019 22:00 - 05/08/2019 04:00
  • Last Updated 05/08/2019 01:19

We will be doing extended maintenance on the following shared cPanel servers over this weekend.

The date,time and affected servers are as follows:

Server: LNXWEBS24 + LNXWEBS68 [COMPLETED]
Start date: 03-08-2019
End date: 04-08-2019
Maintenance period start time: 22:00
Maintenance period end time: 04:00

Server: LNXWEBS25 [COMPLETED]
Start date: 04-08-2019
End date: 05-08-2019
Maintenance period start time: 22:00
Maintenance period end time: 04:00

We do apologise for any inconvenience caused during this period.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv102s.hostserv.co.za

  • 03/08/2019 22:00 - 04/08/2019 00:00
  • Last Updated 03/08/2019 22:20

Kindly note that we will be performing maintenance on the following server:

lnxwebs24.cpt.wa.co.za

Maintenance willl begin at 22:00 on the 3rd August 2019. During the maintenance this server will be inaccessible.

We apologize for any inconvenience this may cause.

Telephony - Call center (Resolved) High

Affecting Other - Call center

  • 23/07/2019 16:51
  • Last Updated 24/07/2019 17:11

Customers may experience issues when trying to reach our call center.

The issue has been escalated to our telephony provider who are working on the issue.

We apologise for the inconvenience caused during this time.

Website Builder - Scheduled Maintenance (Resolved) Low

Affecting System - Website Builder

  • 22/07/2019 00:01 - 22/07/2019 02:00
  • Last Updated 22/07/2019 00:25

We will be doing maintenance on our Website Builder systems which is scheduled for:

 - Monday 22 July 2019 from 00:01 - 03:00

Please note that websites using Website Builder may be offline during this period.

We sincerely apologise for any inconvenience caused.

Service Interruption (Resolved) Low

Affecting Server - srv44s.hostserv.co.za

  • 16/07/2019 18:00
  • Last Updated 16/07/2019 18:26

We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv44

The server will be unavailable at this time.

We do apologize for the inconvenience caused.

lnxwebr08 - WHM/cPanel & Email Access (Resolved) High

Affecting Server - srv60r.hostserv.co.za

  • 16/07/2019 06:44
  • Last Updated 16/07/2019 13:21

There is currently an issue with access to WHM/cPanel as well as email access.

Our SysAdmins are currently investigating the cause.

We sincerely apologise for any inconvenience caused.

Inbound Mail Delays (Resolved) High

Affecting System - Spam Titan

  • 15/07/2019 09:09 - 15/07/2019 10:25
  • Last Updated 15/07/2019 09:11

We are currently experiencing inbound mail delays with our incoming firewall.

This has been escalated and we sincerely apologise for any inconvenience caused.

Scheduled Maintenance - Lnxwsd03 (Resolved) Medium

Affecting Server - [SA] lnxwsd03

  • 09/07/2019 22:00 - 16/07/2019 06:49
  • Last Updated 09/07/2019 17:09

We will be doing scheduled maintenance on the following shared Cpanel server tonight

LNXWSD03

The maintenance period will be from 22:00 - 00:00

We do apologise for any inconvenience caused during this period.

srv39.hostserv.co.za - Mail Authentication (Resolved) Low

Affecting Server - srv39s.hostserv.co.za

  • 04/07/2019 22:01 - 05/07/2019 01:17
  • Last Updated 05/07/2019 00:04

Customers, please note we are aware of email authentication problems on our server srv39.hostserv.co.za.

Our engineers are currently investigating.

We apologise for the inconvenience during this time.

------------------------------------------------------------
UPDATE: Please note that the problem has now been resolved and mail authentication is once again working on the server.

We would like to once again apologise for the inconvenience this may have caused.

Scheduled Maintenance - Shared Linux (Resolved) Low

Affecting System - Scheduled Maintenance - Shared Linux

  • 28/06/2019 23:00 - 29/06/2019 02:59
  • Last Updated 28/06/2019 07:29

We will be doing scheduled maintenance on the following shared Cpanel servers tonight

LNXWEBS03
LNXWEBS05

The maintenance period will be from 23:00 - 01:00

We do apologise for any inconvenience caused during this period.

E-mail issues - Spam Titan (Resolved) Low

Affecting System - Spam Titan

  • 20/06/2019 11:29
  • Last Updated 27/06/2019 10:10

-------------------------------------------
Update: 2019-06-25 - 12:20pm
-------------------------------------------

We've been closely monitoring the intermittent non-delivery of inbound email originating from Symantec.cloud to domains hosted on the 1-grid platform.
No further issues were observed and traffic has normalised between the two parties.

At this time we are marking the issue as resolved, but we will continue to monitor the situation closely. 

-------------------------------------------

Kindly please note we are currently experiencing e-mail issues on our firewall system.

Certain inbound e-mails are not being delivered to our customer's mailboxes.
These e-mail originate from message-labs/Symantec servers.

Our engineers are currently investigating the issue with our Firewall vendor(Spam Titan)

We do apologise for any inconvenience caused.

Outbound Mail issue (Resolved) Critical

Affecting Other - Mailchannels

  • 26/06/2019 09:46
  • Last Updated 27/06/2019 10:09

Customers please note we are experiencing issues with outbound e-mail.

The issue is related to an issue with Mailchannels our outbound mail vendor.

We are currently working with Mailchannels to get this fixed as a matter of urgency.

Service interruption - WINMAILS03 (Resolved) Low

Affecting Server - Websitepanel

  • 06/03/2019 15:51 - 06/03/2019 16:25
  • Last Updated 26/06/2019 09:01

Please note that we are currently experiencing an outage on WINMAILS03.cpt.wa.co.za.

The server is currently unavailable and all mail services are down.

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Intermittent Website Permissions error (Resolved) Low

Affecting System - Intermittent website permissions error

  • 23/06/2019 11:04
  • Last Updated 24/06/2019 20:48

UPDATE
---------------------------------------

We have managed to find the cause and resolve the permission errors.

We are currently monitoring the servers.

---------------------------------------
We have noticed that some websites are having intermittent permission errors.

Our engineers are currently investigating and are working on a fix to resolve the issue.

Helm (Resolved) Medium

Affecting System - Helm

  • 22/06/2019 10:03 - 22/06/2019 11:43
  • Last Updated 22/06/2019 10:35

Users on our Helm servers may encounter difficulties accessing domains and emails at this time.

Our system administrators are attending to this presently and will endevour to resolve this as soon as possible.

Scheduled Maintenance - Website Builder (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 21/06/2019 20:00 - 21/06/2019 21:23
  • Last Updated 21/06/2019 20:11

We are currently doing maintenance on our Website Builder packages.

Please note that websites using Website Builder may be offline during this period.

We sincerely apologise for any inconvenience caused.

Intermittent load issues (Resolved) Medium

Affecting System - Shared Hosting Environment

  • 18/06/2019 13:19 - 18/06/2019 14:57
  • Last Updated 18/06/2019 13:20

Good Day,

Please note we are experiencing load issues which may lead to intermittent network connectivity.

Our engineers are busy attending to the issue.

Many Thanks

US Helm (Resolved) Medium

Affecting System - US Helm

  • 12/06/2019 09:21 - 12/06/2019 09:37
  • Last Updated 12/06/2019 09:26

Users on our US Helm servers may encounter difficulties accessing domains and emails at this time.

Our system administrators are attending to this presently and will endevour to resolve this as soon as possible.

Service Interruption - Business VPS (Resolved) High

Affecting Other - Managed VPS

  • 10/06/2019 04:20
  • Last Updated 11/06/2019 11:51

@14:13

There are still a handful of Business VPS's affected and our SysOps & SysAdmins are working to resolve this with top priority.

--------------------------------------------------------------------------------------------------------------

@8:58:

We are currently in the process of restoring the affecting machines to a working state.

--------------------------------------------------------------------------------------------------------------

@06:50:

We are still currently investigating the cause, thank you for your patience.

---------------------------------------------------------------------------------------------------------------

@ 04:20:

We are currently experiencing connectivity issues with some of our Business VPS's.

Our Sysadmins are currently investigating the cause.

Sincerest apologies for the inconvenience caused.

Customer Zone - Maintenance (Resolved) Low

Affecting System - Customer Zone

  • 04/06/2019 23:00 - 05/06/2019 01:00
  • Last Updated 05/06/2019 00:33

Please note Maintenance is complete and all customer zone features are available again

-------------------------------------------------------------------------------------------------------------------------------------------------

Kindly note that we will be performing maintenance on our 1-grid website and customer zone.

Maintenance window: 23:00 and 01:00.

During the maintenance our website and customer area will be inaccessable.

We apologise for any inconvenience this may cause.

Scheduled Maintenance (Resolved) Medium

Affecting System - Scheduled Maintenance - cPanel

  • 29/05/2019 23:00 - 29/05/2019 23:47
  • Last Updated 29/05/2019 12:51

Kindly note that we will be performing maintenance on the following servers tonight:

lnxwebs30.cpt.wa.co.za
srv13.hostserv.co.za

Maintenance will begin at 23:00 PM and will last until about 2am.

Please note that the servers will be inaccessible during this period.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv113s.hostserv.co.za

  • 27/05/2019 02:45 - 27/05/2019 04:45
  • Last Updated 27/05/2019 03:47

Kindly note that we are performing maintenance on the following server:

lnxwebs35.cpt.wa.co.za

Maintenance began at 01:30 AM. During the maintenance this server may be inaccessible.

We apologize for any inconvenience this may cause.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv127s.hostserv.co.za

  • 26/05/2019 01:30 - 26/05/2019 03:30
  • Last Updated 27/05/2019 02:46

Kindly note that we are performing maintenance on the following server:

lnxwebs49.cpt.wa.co.za

Maintenance began at 01:30 AM. During the maintenance this server may be inaccessible.

Service Interuption - Outbound Mail (Resolved) High

Affecting System - MailChannels

  • 09/05/2019 10:02
  • Last Updated 09/05/2019 16:40

Please note we are currently experiencing issues with outbound mail on multiple servers.

This is related to an issue with our outbound mail vendor who are currently attending to it.

We apologise for the inconvenience caused.

Email Delays (Resolved) Medium

Affecting System - Spam Titan

  • 07/05/2019 10:21
  • Last Updated 07/05/2019 16:00

Customers, please note we are aware of some mail delays users may be encountering.

Our engineers are investigating the cause of these delays.

We apologise for the inconvenience during this time.

Service interruption (Resolved) High

Affecting System - Service interruption

  • 03/05/2019 16:03 - 03/05/2019 18:03
  • Last Updated 03/05/2019 16:19

We are attending to an issue on the following shared hosting servers.

LNXWEBS68
ZAMAIL12

The servers are currently unavailable at this time, however, our engineers are currently working on resolving the issue.

We do apologise for the inconvenience caused.

Domain Spinner (Resolved) Critical

Affecting System - 1-grid website

  • 25/04/2019 17:50
  • Last Updated 26/04/2019 11:28

Customer please note we are currently experiencing an issue with our domain spinner.
When searching for an available domain you may experience timeouts.

The issue is related to an outage with Opensrs our provider.

We do apologise of any inconvenience caused.


 

Service interruptionn (Resolved) High

Affecting System - Email services

  • 24/04/2019 10:17
  • Last Updated 25/04/2019 07:04

We are currently doing a maintenance reboot of mail10.glodns.net and mail16.glodns.net

http://mail10.glodns.net/
http://mail16.glodns.net

During this period services will be interrupted.

We do apoligize for the inconvenience caused.

Service Interruption (Resolved) High

Affecting Server - srv94s.hostserv.co.za

  • 23/04/2019 11:53
  • Last Updated 23/04/2019 11:54

We are attending to an issue on one of shared hosting servers.

The following server is affected:

lnxwebs16

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

Service Interruption (Resolved) High

Affecting System - Hosting Environment

  • 17/04/2019 09:15 - 18/04/2019 09:16
  • Last Updated 17/04/2019 13:50


We are currently experiencing an issue with one of our host servers. This is affecting some of our shared services, and also some hosted virtual private servers. 

Please note that our system administrators are attending to the problem.

We apologise for any inconvenience this may cause.

Emails delays (Resolved) High

Affecting System - Email delays

  • 17/04/2019 09:57 - 18/04/2019 09:16
  • Last Updated 17/04/2019 09:57

We are aware of intermittent email delays affecting some clients on our network. 

Our engineers are aware of the issue and are working to get this resolved.

Scheduled Maintenance (Resolved) Medium

Affecting System - lnxwebs27.cpt.wa.co.za

  • 11/04/2019 23:30
  • Last Updated 12/04/2019 00:34

Kindly note that we will be performing maintenance on the following server:

lnxwebs27.cpt.wa.co.za

Maintenance will begin at 23:30 PM. During the maintenance these servers may be inaccessible.

Scheduled Maintenance (Resolved) Medium

Affecting System - lnxwebs37.cpt.wa.co.za

  • 11/04/2019 23:30
  • Last Updated 11/04/2019 23:57

Kindly note that we will be performing maintenance on the following server:

lnxwebs37.cpt.wa.co.za

Maintenance will begin at 23:30 PM. During the maintenance these servers may be inaccessible.

Scheduled Maintenance (Resolved) Medium

Affecting System - lnxwebs31.cpt.wa.co.za

  • 10/04/2019 23:30
  • Last Updated 11/04/2019 03:30

Kindly note that we will be performing maintenance on the following server:

lnxwebs31.cpt.wa.co.za

Maintenance will begin at 23:30 PM. During the maintenance these servers may be inaccessible.

Email Delays (Resolved) High

Affecting System - Email

  • 05/04/2019 08:57
  • Last Updated 09/04/2019 18:32

We are aware of intermittent email delays affecting some clients on our network. 

Our engineers are aware of the issue and are working to get this resolved. 



UPDATE: This issue is ongoing. We apologise for any inconvenience this has caused.

Scheduled Maintenance (Resolved) Medium

Affecting System - Shared Hosting

  • 07/04/2019 05:28 - 07/04/2019 10:14
  • Last Updated 07/04/2019 07:30

Kindly note that we are currently performing maintenance on the following shared servers

lnxwebs01.cpt.wa.co.za
lnxwebs02.cpt.wa.co.za
lnxwebs03.cpt.wa.co.za
lnxwebs06.cpt.wa.co.za
lnxwebs14.cpt.wa.co.za
lnxwebs62.cpt.wa.co.za
lnxwebs79.cpt.wa.co.za
lnxwebs82.cpt.wa.co.za
lnxwebr09.cpt.wa.co.za
lnxwebr10.cpt.wa.co.za
lnxwebr11.cpt.wa.co.za
lnxwebr12.cpt.wa.co.za
srv13.hostserv.co.za

Maintenance will begin at 05:30 AM.

We do apologize for the inconvenience caused.

Scheduled Maintenance (Resolved) Medium

Affecting System - Shared Hosting

  • 06/04/2019 06:34 - 06/04/2019 08:42
  • Last Updated 06/04/2019 08:00

Kindly note that we are currently performing maintenance on the following shared servers

lnxwebs75.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebs82.cpt.wa.co.za
winmails02.cpt.wa.co.za

Maintenance will begin at 06:00 AM.

We do apologize for the inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting System - Scheduled Maintenance

  • 05/04/2019 23:30 - 06/04/2019 04:43
  • Last Updated 06/04/2019 01:33

Kindly note that we will be performing maintenance on the following server:


lnxwebs88.cpt.wa.co.za

Maintenance will begin at 23:30 PM. During the maintenance these servers may be inaccessible.

We do apologize for the inconvenience caused.

EMERGENCY MAINTENANCE - Winmails04 (Resolved) Critical

Affecting System - EMERGENCY MAINTENANCE - Winmails04

  • 03/04/2019 23:00 - 04/04/2019 06:00
  • Last Updated 04/04/2019 15:43

Good Evening,

Please note that we have scheduled emergancy maintenance on winmails04.cpt.wa.co.za.

Maintenance will start at 23:00 3 March 2019 and end at 06:00 4 March 2019

During the maintenance windows, all services will be unavailable.

We do apologise for the inconvenience caused.

Email Delays (Resolved) High

Affecting Other - Email Delays

  • 03/04/2019 16:26 - 03/04/2019 23:34
  • Last Updated 03/04/2019 23:34

We are aware of intermittent email delays affecting some clients on our network. 

Our engineers are aware of the issue and should have this resolved soon. 

We apologise for any inconvenience this may cause.

Email delays - Winmails04 (Resolved) High

Affecting Other - Winmails04

  • 03/04/2019 11:21 - 03/04/2019 16:24
  • Last Updated 03/04/2019 11:36

Please note customers may experience mail delays on winmails04.cpt.wa.co.za.

Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

EMERGENCY MAINTENANCE mail service - lnxwebr1 (Resolved) High

Affecting Server - srv65r.hostserv.co.za

  • 28/03/2019 20:00 - 29/03/2019 13:14
  • Last Updated 28/03/2019 17:18

Good Day.

We have scheduled emergancy maintenance on LNXWEBR13.

We will be performing maintenance on our mail service and will affect connectivity to Email and SMTP.

Service Interruption (Resolved) Medium

Affecting System - srv15.hostserv.co.za

  • 26/03/2019 06:21
  • Last Updated 26/03/2019 07:30

We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv15.hostserv.co.za

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

Scheduled Maintenance - Call center (Resolved) Medium

Affecting System - Scheduled Maintenance - Call center

  • 22/03/2019 14:20 - 22/03/2019 20:38
  • Last Updated 22/03/2019 14:26

Please be advised that we will be performing scehduled maintenance on the network within our offices.

The maintenance will take place from 20:00 to 20:30 this evening 22 March 2019.

Our call center will be unavailable during this period. Please proceed to log support tickets for any requests during this period.

We apologise for any inconvenience caused.

Email Delays (Resolved) Medium

Affecting System - Spam Titan

  • 20/03/2019 15:28
  • Last Updated 22/03/2019 09:23

Customers please note we are aware of mail delays users may be encountering.

Our engineers are investigating the cause of these delays.

We apologise for the inconvenience during this time.

Scheduled Maintenance (Resolved) Low

Affecting System - Scheduled Maintenance

  • 18/03/2019 22:30 - 19/03/2019 00:28
  • Last Updated 18/03/2019 21:29

Kindly note that we will be performing maintenance on the following server:
LNXWEBR13

LNXWEBS19

LNXWEBS20

LNXWEBS21

LNXWSD04

Maintenance will begin at 10:30 PM. During the maintenance these servers may be inaccessible.

We do apologize for the inconvenience caused.

Service Interuption (Resolved) Critical

Affecting Server - srv53r.hostserv.co.za

  • 18/03/2019 15:44 - 18/03/2019 16:03
  • Last Updated 18/03/2019 15:49

We are attending to an issue on one of our Hosts.

The following servers are currently unavailable:

LNXWEBR01
LNXWEBR11
LNXWEBS17
LNXWEBS69
LNXWEBS75
LNXWEBR85
SRV26
SRV42
SRV20
WINMAILR03
WINMAILR02


The servers are currently rebooting and will be up shortly.

We do apologise for the inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting System - Host

  • 17/03/2019 16:00 - 17/03/2019 23:16
  • Last Updated 17/03/2019 16:22

Kindly note that we will be performing emergency maintenance on one of our hosts and these servers might experience intermittent connectivity during this time:

lnxwebs19.cpt.wa.co.za
lnxwebr13.cpt.wa.co.za
lnxwebs21.cpt.wa.co.za
lnxwebs20.cpt.wa.co.za
AKD76-WIN01
wsd4.cpt.wa.co.za
mail09.glodns.net
winsqlr02.cpt.wa.co.za

Maintenance is scheduled for 16:00 PM - 22:00 PM on the 17th March 2019.

We do apologise for the inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv42s.hostserv.co.za

  • 16/03/2019 00:00 - 16/03/2019 02:00
  • Last Updated 16/03/2019 00:42

Kindly note that we will be performing maintenance on srv42.hostserv.co.za.

Maintenance is scheduled for 00:00 AM - 02:00 AM on the 16th March 2019.
The server will be unavailable during this period.

We do apologise for the inconvenience caused.

Service Interruption (Resolved) High

Affecting Server - srv01.hostserv.co.za

  • 15/03/2019 13:58 - 15/03/2019 14:07
  • Last Updated 15/03/2019 13:58

We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv01

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

Service Interuption (Resolved) Medium

Affecting Server - srv26s.hostserv.co.za

  • 14/03/2019 21:27
  • Last Updated 14/03/2019 22:28

We are currently attending to an issue on one of shared hosting servers.

The following server is affected: 

srv01

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

Service Interruption (Resolved) High

Affecting Server - srv01.hostserv.co.za

  • 14/03/2019 16:25 - 14/03/2019 16:31
  • Last Updated 14/03/2019 16:26

We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv01

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

Intermittent load issues (Resolved) High

Affecting System - cPanel

  • 13/03/2019 11:26
  • Last Updated 14/03/2019 04:35

Good Day,

Please note we are experiencing load issues which may lead to intermittent network connectivity.

Our engineers are busy attending to the issue.

Many Thanks

Service interruption (Resolved) Medium

Affecting System - Incoming Spam Firewall

  • 08/03/2019 11:00 - 08/03/2019 12:25
  • Last Updated 08/03/2019 11:03

Kindly please note we are currently experiencing e-mail issues on our Spam Experts firewall system.

Certain inbound e-mails are not being delivered to our customer's mailboxes.

Our engineers are currently investigating the issue as a matter of urgency.

We do apologise for any inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv27s.hostserv.co.za

  • 08/03/2019 00:00 - 08/03/2019 02:00
  • Last Updated 08/03/2019 01:21

The maintenance has completed successfully.



Kindly note that we will be performing maintenance on srv27.hostserv.co.za

Maintenance will begin at 00:00 AM.

We do apologize for the inconvenience caused.

Service Interruption (Resolved) High

Affecting Server - srv13.hostserv.co.za

  • 06/03/2019 06:40 - 06/03/2019 10:53
  • Last Updated 06/03/2019 09:15

UPDATE:
We are still attending to the issue on this server in order to restore services.

Once again, we do apologise for the inconvenience.

------------------------------------------------------------------------
We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv13

The server will be unavailable at this time.

We do apologise for the inconvenience caused.

PHP Issues on lnxwebr23.cpt.wa.co.za (Resolved) Medium

Affecting Server - srv75s.hostserv.co.za

  • 04/03/2019 16:16 - 04/03/2019 17:27
  • Last Updated 04/03/2019 16:20

Good Day,

We are currently experiencing an issue on one of our reseller server (LNXWEBR23).

The issue is related to PHP and is currently being attended to.

You will only experience issues with websites using PHP, i.e. Wordpress, Joomla, etc. websites will not load.

We do not have an ETA as yet.

WebsiteBuilder Maintenance (Resolved) Medium

Affecting Other - WebsiteBuilder

  • 28/02/2019 16:00 - 04/03/2019 06:52
  • Last Updated 27/02/2019 11:19

Please note that our WebsiteBuilder packages will be undergoing maintenance at 04:00PM, on the 28th of February 2019.

All WebsiteBuilder sites during this time period, will experiencie intermittent connectivity.

Maintenance Window: 1 hours.

We apologize for any inconvenience that this may cause.

Scheduled Maintenance - LNXWEBR01 (Resolved) Medium

Affecting Server - srv53r.hostserv.co.za

  • 25/02/2019 23:59
  • Last Updated 26/02/2019 06:57

Good Evening

Please bew advised we have scheduled maintenance on LNXWEBR01 on 25 February 2019 from 23:59

The server and all services will be unavailable during the maintenance.

Service Interruption (RESOLVED) (Resolved) Low

Affecting Server - srv20s.hostserv.co.za

  • 19/02/2019 18:00 - 21/02/2019 17:14
  • Last Updated 24/02/2019 01:25

Resolved





UPDATE:

Please note that we are still busy with the restore of data for srv20.hostserv.co.za. This is taking longer and initially anticipated.
 
We do apologize for the inconvenience caused.






We are currently experiencing an issue on one of our hosts servers which is affecting shared services as well as some hosted virtual private servers.

Please note that our system administrators are attending to the problem.

The following servers are affected:
srv20.hostserv.co.za

Service Interruption (WINMAILS02) (Resolved) Medium

Affecting Server - Websitepanel

  • 21/02/2019 09:00 - 21/02/2019 09:15
  • Last Updated 21/02/2019 09:15

This issue has been resolved.



Please note that we are currently experiencing issues on winmails02.cpt.wa.co.za. 

Mail services are currently down on this server. 
 
Our engineers are aware of the issue and currently working on resolving the matter. 

We do apologise for the inconvenience caused. 

Service Interruption (Resolved) High
  • 20/02/2019 07:30
  • Last Updated 20/02/2019 08:27

This has been resolved.



We are currently experiencing an issue on one of our hosts servers which is affecting shared services as well as some hosted virtual private servers.

Please note that our system administrators are attending to the problem.

The following servers are affected:

LNXWEBR13
LNXWEBR26
LNXWEBS19
LNXWEBS20
LNXWEBS21
WSD4
MAIL08.GLODNS.NET
MAIL09.GLODNS.NET
WINSQLR02
MYSQL51D.WADNS.NET
MYSQL51E.WADNS.NET

Service Interruption (Resolved) Medium
  • 19/02/2019 08:45 - 19/02/2019 09:10
  • Last Updated 19/02/2019 11:28

Update: The host was restored at 09:10


We are currently experiencing an issue on one of our hosts servers which is affecting shared services as well as some hosted virtual private servers.

Please note that our system administrators are attending to the problem.

The following servers are affected:

SRV08
DEV2.GLODNS.NET
MAIL07.GLODNS.NET
MAIL19.WADNS.NET
MAIL23.WADNS.NET
LNXWEBS39
LNXWEBS08

Nexus DNS issues (Resolved) Medium

Affecting System - Service interruption - nexus.co.za

  • 14/02/2019 05:00 - 14/02/2019 12:00
  • Last Updated 16/02/2019 19:36

Good Day

We are currently experiencing issues with our nexus.co.za domain where DNS is not resolving.

We have identified the issue and resolved it accordingly. The DNS require 4 to 8 hours to propagate.

All will nexus services will intermittently start working during this time.


Service interruption - Winmails04 (Resolved) Medium

Affecting System - Service interruption - Winmails04

  • 08/02/2019 09:26 - 08/02/2019 10:41
  • Last Updated 08/02/2019 10:41

Please note that we are currently experiencing an outage on WINMAILS04.cpt.wa.co.za.
The server is currently unavailable and all mail services are down

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Email delays - Winmails04 (Resolved) Medium

Affecting System - Email delays - Winmails04

  • 07/02/2019 09:58 - 07/02/2019 14:04
  • Last Updated 07/02/2019 09:59

Please note customers will experience mail delays on winmails04.cpt.wa.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

Emails delays (Resolved) Medium

Affecting System - Emails delays

  • 05/02/2019 10:03 - 07/02/2019 07:10
  • Last Updated 05/02/2019 10:04

Customers please note we are aware of mail delays users may be encountering.

Our engineers are investigating the cause of these delays.

We apologise for the inconvenience during this time.

Scheduled Maintenance on Host (Resolved) Medium

Affecting Other - Host

  • 05/02/2019 00:30
  • Last Updated 05/02/2019 04:27

Please note that we are currently carrying out maintenance on one of our hosts

Maintenance Schedule: Tuesday 5 Feb 2019 at 00:30 till 01:30
Duration: 1 hours

Affected Servers:
srv23.hostserv.co.za
srv40.hostserv.co.za
winmailr03.cpt.wa.co.za
lnxwebs69.cpt.wa.co.za

Impact:
Due to the nature of the maintenance, connectivity to these servers will be unavailable.

Emails delays (Resolved) Medium

Affecting System - Emails delays

  • 04/02/2019 13:55 - 04/02/2019 18:00
  • Last Updated 04/02/2019 18:49

This issue has been resolved.


Customers please note we are aware of mail delays users may be encountering.

Our engineers are investigating the cause of these delays.

We apologise for the inconvenience during this time.

Service interruption (Resolved) High

Affecting System - Service interruption

  • 01/02/2019 08:40 - 01/02/2019 10:38
  • Last Updated 01/02/2019 08:49

We are currently experiencing an issue on one of our hosts servers which is affecting shared services as well as some hosted virtual private servers.

Please note that our system administrators are attending to the problem.

The following servers are affected

SRV20
SRV23
SRV40
LNXWEBR24
LNXWEBS17
LNXWEBS18
LNXWEBS48
LNXWEBS69

WIMAILR03

Scheduled Maintenance (LNXWEBR04) (Resolved) Low

Affecting Server - srv56r.hostserv.co.za

  • 31/01/2019 00:00
  • Last Updated 31/01/2019 02:52

Please note we will be carrying out maintenance on the following server between the hours of 00:00 - 02:00 on the 31st of January 2019:

- lnxwebr04.cpt.wa.co.za

Customers will experience intermittent or no connectivity to the server during the maintenance window.

We apologize for any inconvenience that this may cause.

Database Outage - lnxwsd6.cpt.wa.co.za (Resolved) Low

Affecting Server - [SA] lnxwsd06

  • 29/01/2019 11:07 - 29/01/2019 12:25
  • Last Updated 29/01/2019 12:19

We are currently experiencing a database outage on server lnxwsd6.cpt.wa.co.za.
This will affect website design customers websites hosted on this server.
Our system administrators are attending to the issue.
We apologise for any inconvenience caused and will provide an update as soon as the issue is resolved.

UPDATE: The issue has been resolved and websites are loading again.

Email delivery - LNXWEBR02 (Resolved) Medium

Affecting Server - srv54r.hostserv.co.za

  • 26/01/2019 14:36
  • Last Updated 27/01/2019 00:09

Our engineers are investigating an email issue on this server

The issue is currently affecting the delivery of emails being sent from LNXWEBR02.

We apologise for the inconvenience caused.

Service Interuption On WINMAILS04 (Resolved) Medium

Affecting System - Service Interuption On WINMAILS04

  • 23/01/2019 13:45
  • Last Updated 24/01/2019 10:36

Please note customers will experience mail delays on winmails04.cpt.wa.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

Service Interruption: LNXWEBS66 (Resolved) Medium

Affecting Server - srv144s.hostserv.co.za

  • 22/01/2019 08:33
  • Last Updated 22/01/2019 08:36

We are currently experiencing an issue on LNXWEBS66 server.

All PHP sites is currently affected.

Our engineers are working on the issue.

We apologize for the inconvenience caused.

Service Interuption On WINMAILS04 (Resolved) Medium

Affecting System - Service Interuption On WINMAILS04

  • 21/01/2019 10:31
  • Last Updated 21/01/2019 15:36

Please note customers will experience mail delays on winmails04.cpt.wa.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.     

Service Interruption (Resolved) Medium

Affecting Server - srv08.hostserv.co.za

  • 17/01/2019 06:00
  • Last Updated 17/01/2019 13:38

The database issues has been resolved and we are monitoring the server further.



We are attending to an issue on one of shared hosting servers.

The following server is affected:

srv08

Database services on this server is currently unavailable.

We do apologise for the inconvenience caused.

Service Interruption (WINMAILS02) (Resolved) Medium

Affecting Server - Websitepanel

  • 16/01/2019 13:45
  • Last Updated 16/01/2019 14:28

Please note that we are currently experiencing issues on winmails02.cpt.wa.co.za.

Mail services are currently down on this server.
 
Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

E-mail issues - Spam Titan (Resolved) Low

Affecting System - Spam Titan

  • 14/01/2019 15:27
  • Last Updated 15/01/2019 09:02

Kindly please note we are currently experiencing e-mail issues on our Spam Titan firewall system.
Certain inbound e-mails are not being delivered to our customer's mailboxes.

Our engineers are currently investigating the issue as a matter of urgency.

We do apologise for any inconvenience caused.

UPDATE: We have identified the issue and the problem has been resolved.

Service Interruption (WINMAILR03) (Resolved) Medium

Affecting Server - Websitepanel

  • 05/01/2019 09:00
  • Last Updated 06/01/2019 07:54

This has been resolved.



Please note the following mail server is currently experiencing technical issues.

WINMAILR03.CPT.WA.CO.ZA

Our engineers are aware of the issue and working on getting this resolved.

We do apologise for the inconvenience caused.

Server Outage: Winmailr03 (Resolved) Medium

Affecting Server - Websitepanel

  • 05/01/2019 04:48
  • Last Updated 05/01/2019 07:23

This has been resolved.



Please note that we are currently experiencing issues on winmailr03.cpt.wa.co.za.

Mail services are currently down on this server.
 
Our engineers are aware of the issue and currently working on resolving the matter. 
 
We do apologise for the inconvenience caused.

WHMCS - Maintenance (Resolved) Medium

Affecting System - WHMCS

  • 28/12/2018 00:00 - 28/12/2018 02:00
  • Last Updated 28/12/2018 00:31

Please note that we will be doing scheduled maintenance on our WHMCS platform on Friday 28 December from 12AM till 2AM.

During the maintenance window the following services will be inaccessible:

- Website
- Client Area

We appreciate your patience during this time

Scheduled Maintenance (LNXWEBS86) (Resolved) Medium

Affecting Server - srv164s.hostserv.co.za

  • 13/12/2018 11:00 - 14/12/2018 07:00
  • Last Updated 14/12/2018 06:34

UPDATE:
Maintenance has been completed.

------------------------

Please note we will be carrying out maintenance on the following server between the hours of 23:00 - 01:00 on the 13th of December 2018:

- lnxwebs86.cpt.wa.co.za

Customers will experience intermittent or no connectivity to the server during the maintenance window.

We apologize for any inconvenience that this may cause.

Telephony (Resolved) Medium

Affecting System - Telephony

  • 13/12/2018 16:12
  • Last Updated 13/12/2018 17:22

We are currently experiencing issues with our Telephony system. 

Our engineers are investigating. 

We apologise for the inconvenience.

DNS Resolver issue (Resolved) High

Affecting System - DNS Resolver issue

  • 30/11/2018 16:48 - 30/11/2018 18:32
  • Last Updated 30/11/2018 16:49

Please note that we are currently investigating an issue relating to DNS resolving which may be causing connectivity issues to our servers.

This will affect access to your websites and emails.

Email delays - Winmails04 (Resolved) Low

Affecting System - Email delivery delays - Winmails04

  • 28/11/2018 09:08
  • Last Updated 28/11/2018 17:36

This issue has been resolved.



Kindly please note that we are currently experiencing mail delays on WINMAILS04.cpt.wa.co.za. 

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Email delays - Winmails04 (Resolved) Medium

Affecting System - Email delivery delays - Winmails04

  • 23/11/2018 09:02 - 26/11/2018 10:22
  • Last Updated 23/11/2018 09:03

Kindly please note that we are currently experiencing mail delays on WINMAILS04.cpt.wa.co.za. 

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Email delays - Winmails04 (Resolved) Medium

Affecting System - Email delivery delays - Winmails04

  • 21/11/2018 09:37 - 22/11/2018 09:10
  • Last Updated 21/11/2018 09:38

Kindly please note that we are currently experiencing mail delays on WINMAILS04.cpt.wa.co.za. 

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Email delays - Winmails04 (Resolved) Medium

Affecting System - Email delivery delays - Winmails04

  • 13/11/2018 12:26 - 13/11/2018 15:51
  • Last Updated 13/11/2018 12:27

Kindly please note that we are currently experiencing mail delays on WINMAILS04.cpt.wa.co.za. 

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Mail delays (Resolved) Medium

Affecting Other - Mail delays

  • 29/10/2018 10:30
  • Last Updated 08/11/2018 10:36

Customers please note we are aware of mail delays users may be encountering.
Our engineers are investigating the cause of these delays.

We apologise for the inconvenience during this time.

Website Builder (Resolved) Medium

Affecting System - Website Builder - Currently Unavailable

  • 06/11/2018 18:20
  • Last Updated 08/11/2018 09:39

This has been resolved.



Please note that our WebsiteBuilder packages are currently inaccessible.

Our engineers are currently aware and investigating the issue.

Planned Maintenance (Resolved) High

Affecting Other - Office network

  • 07/11/2018 22:00 - 08/11/2018 00:46
  • Last Updated 06/11/2018 11:39

Please note that we have office network maintenance scheduled for: Wednesday 7th November  -  10PM - 12AM

Our support center might be unavailable during this time.

Please note that there will be no disruption to any client services.

We do apologise for any inconvenience caused.

Service Interruption (Resolved) Medium

Affecting System - mail16.glodns.net

  • 06/11/2018 09:00
  • Last Updated 06/11/2018 11:20

This issue has been resolved.



Kindly note that we are currently experiencing issues on mail16.glodns.net & mail10.glodns.net
 
Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

Service interruption (Resolved) High

Affecting System - Service Interruption

  • 29/10/2018 09:37
  • Last Updated 29/10/2018 09:40

We are currently experiencing an issue on one of our hosts servers which is affecting shared services.

Please note that our system administrators are attending to the problem.

The following servers are affected

srv12
srv13
srv15
srv30
srv33
srv36
srv37
lnxwebr12
lnxwebr26
lnxwebs03
lnxwebs06
lnxwebs16
lnxwebs27
lnxwebs30
lnxwebs90
wsd6
winwebs06

We apologise for any inconvenience caused.

DNS Resolver issue (Resolved) High

Affecting System - DNS Resolver issue

  • 05/10/2018 11:37
  • Last Updated 06/10/2018 14:40

Please note that we are currently investigating an issue relating to DNS resolving which may be causing connectivity issues to our servers.

This will affect access to your websites and emails.

Mail delays (Resolved) High

Affecting Other - Mail delays

  • 04/10/2018 09:59 - 04/10/2018 10:17
  • Last Updated 04/10/2018 10:01

Customers please note we are aware of mail delays users may be encountering.
Our engineers are investigating the cause of these delays.

We apologise for the inconvenience during this time.

Server Outage (Resolved) Medium

Affecting System - WINMAILR04.CPT.WA.CO.ZA

  • 03/10/2018 13:12
  • Last Updated 03/10/2018 13:36

Kindly please note that we are currently experiencing issues on WINMAILR04.cpt.wa.co.za.
 
Our engineers are aware of the issue and currently working on resolving the matter.
 
We do apologise for the inconvenience caused.

Service Interruption (Resolved) Medium

Affecting Other - cPanel

  • 02/10/2018 21:00 - 02/10/2018 22:45
  • Last Updated 02/10/2018 23:42

These servers are back online.


We are experiencing an issue with some of our shared servers.

The following servers are affected:

lnxwebs06.cpt.wa.co.za
srv12.hostserv.co.za
srv13.hostserv.co.za
srv30.hostserv.co.za

All services on these servers are currently unavailable.

We apologize for the inconvenience caused.

Networking Issue (Resolved) High
  • 02/10/2018 14:25 - 04/10/2018 09:59
  • Last Updated 02/10/2018 14:32

Customers please note we are experiencing a network issue.
Currently our telephony and ticket systems are down.
Engineers are currently attending to the issue as a matter of urgency.
We apologise for the inconvenience.

Service Interruption - lnxwebr02 (Resolved) High

Affecting System - lnxwebr02

  • 27/09/2018 14:50 - 27/09/2018 16:22
  • Last Updated 27/09/2018 14:50

Kindly please note that LNXWEBR02 is experiencing a service interruption with regards to ongoing e-mail

All outgoing mail from this server is currently not sending

Our engineers are aware of the issue and currently working on restoring the services as soon as possible.

We do apologise for the inconvenience caused.

DNS Resolver issue (Resolved) High
  • 25/09/2018 21:18 - 25/09/2018 21:45
  • Last Updated 26/09/2018 01:43

Please note that we are currently investigating an issue relating to DNS resolving which may be causing connectivity issues to our servers.

Service interruption - Winmails04 (Resolved) High

Affecting System - Service interruption - Winmails04

  • 20/09/2018 10:55 - 20/09/2018 12:07
  • Last Updated 20/09/2018 11:01

Please note that we are currently experiencing an outage on WINMAILS04.cpt.wa.co.za.
The server is currently unavailable and all mail services are down

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Scheduled Maintenance - WINMAILS04 (Resolved) Medium

Affecting System - Scheduled Maintenance - WINMAILS04

  • 07/09/2018 22:19 - 08/09/2018 02:22
  • Last Updated 07/09/2018 22:19

Kindly please note that we are currently performing maintenance on WINMAILS04.

Maintenance window:

Start: 22:00
End: 23:30

We do apologize for the inconvenience caused.

Service interruption - Winmails02 (Resolved) Medium

Affecting System - Mail interruption - Winmails02

  • 06/09/2018 22:13 - 07/09/2018 06:31
  • Last Updated 06/09/2018 22:14

Please note the following mail server is currently experiencing technical issues.

WINMAILS02.CPT.WA.CO.ZA

Our engineers are aware of the issue and working on getting this resolved.

We do apologise for the inconvenience caused.

Service interruption - Winmails05 (Resolved) High

Affecting System - Mail interruption - Winmails05

  • 04/09/2018 11:50
  • Last Updated 04/09/2018 12:14

Please note the following mail server is currently down

WINMAILS05.CPT.WA.CO.ZA

Our engineers are aware of the issue and working on getting this resolved.

We do apologise for the inconvenience caused.

Scheduled Maintenance (Resolved) Medium

Affecting Server - srv87s.hostserv.co.za

  • 03/09/2018 22:00 - 03/09/2018 23:59
  • Last Updated 04/09/2018 04:05

Please note that we will be carrying out scheduled maintenance in our shared environment.

Maintenance Schedule:
Monday - 3 Sept 2018 at 22:00 till 00:00 4 Sept 2018.
Duration: 2 hours

Affected Servers:
LNXWEBS09

Impact:
Due to the nature of the maintenance, connectivity to the server will be unavailable.

Service Interruption (Resolved) Low

Affecting System - Service Interruption

  • 30/08/2018 12:29 - 30/08/2018 12:51
  • Last Updated 30/08/2018 12:31

We are experiencing an issue with one of our shared servers.

The following server is affected:

lnxwebs52.cpt.wa.co.za

All services on this server is currently unavailable.

We apologize for the inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting System - cPanel

  • 27/08/2018 20:21 - 27/08/2018 22:03
  • Last Updated 27/08/2018 20:25

Please note we will be carrying out routine maintenance on the following servers between 20:30 - 22:00:

lnxwebs76.cpt.wa.co.za
lnxwebs77.cpt.wa.co.za
lnxwebs80.cpt.wa.co.za
lnxwebr04.cpt.wa.co.za
lnxwebr25.cpt.wa.co.za
srv02.hostserv.co.za
srv04.hostserv.co.za
srv06.hostserv.co.za
srv09.hostserv.co.za
srv11.hostserv.co.za
srv26.hostserv.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience that this may cause

Mail delays - Winmails04 (Resolved) High

Affecting System - Email delivery delays - Winmails04

  • 17/08/2018 10:43
  • Last Updated 17/08/2018 18:06

Kindly please note that we are currently experiencing mail delays on WINMAILS04.cpt.wa.co.za. 

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Service Interruption (Resolved) High

Affecting System - Service interruption

  • 13/08/2018 12:24
  • Last Updated 13/08/2018 13:33

We are investigating an outage on one of our hosts.

The following shared servers are affected:

srv03
srv05
srv19
srv19
srv24
lnxwebr18
lnxwebr19
lnxwebs01
lnxwebs10
lnxwebs34
lnxwebs42
lnxwebs44
lnxwebs45
lnxwebs55
lnxwebs58
lnxwebs78
lnxwebs85
lnxwebs89

Service interruption - Winmails04 (Resolved) High

Affecting System - Service interruption - Winmails04

  • 07/08/2018 14:20 - 07/08/2018 14:45
  • Last Updated 07/08/2018 14:21

Please note that we are currently experiencing an outage on WINMAILS04.cpt.wa.co.za.
The server is currently unavailable and all mail services are down

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Scheduled Maintenance (Resolved) High

Affecting Server - srv84s.hostserv.co.za

  • 20/07/2018 22:00 - 20/07/2018 23:59
  • Last Updated 23/07/2018 14:42

Please note we will be carrying out maintenance on the following server between the hours of 10:00 - 00:00 on the 20th of July 2018:

lnxwebs06.cpt.wa.co.za

Customers will experience intermittent or no connectivity to the server during the maintenance window.

We apologise for any inconvenience that this may cause.


Maintenance has been successfully completed.
Thank you for your patience.

Service interruption: zamail09 (Resolved) Medium

Affecting System - Service interruption: zamail09

  • 09/07/2018 08:46 - 09/07/2018 08:53
  • Last Updated 09/07/2018 08:47

Kindly please note that ZAMAIL09 is experiencing a service interruption with intermittent connectivity. 

Mail delays might be experienced.

Our engineers are aware of the issue and currently working on restoring the services as soon as possible.

We do apologise for the inconvenience caused.

DNS Resolver issue (Resolved) Medium

Affecting Other - Connectivity to email

  • 29/06/2018 10:19 - 29/06/2018 15:08
  • Last Updated 29/06/2018 10:23

Please note that we are currently investigating an issue relating to DNS resolving which may be causing email connectivity problems to our servers.

Service interruption - Winmails04 (Resolved) High

Affecting System - Mail interruption - Winmails04

  • 28/06/2018 13:13
  • Last Updated 28/06/2018 14:07

Please note that we are currently experiencing an outage on WINMAILS04.cpt.wa.co.za.
The server is currently unavailable and all mail services are down

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Scheduled Maintenance - lnxwebr11.cpt.wa.co.z (Resolved) Low

Affecting Server - srv63r.hostserv.co.za

  • 06/06/2018 22:00 - 06/06/2018 23:30
  • Last Updated 06/06/2018 09:55

Please note we will be carrying out maintenance on the following server between the hours of 22:00 - 23:30 on the 6th of June 2018:

lnxwebr11.cpt.wa.co.za

Customers will experience intermittent or no connectivity to the server during the maintenance window.

We apologize for any inconvenience that this may cause.

Ticketing System (Resolved) Low

Affecting Other - Ticketing System

  • 23/05/2018 14:31
  • Last Updated 23/05/2018 14:56

Please note that we are experiencing system delays in our ticketing system.

During this time, ticket statuses and response times may be affected.

We apologize for the inconvenience.

1-grid Client Area: Ticket System (Resolved) Medium

Affecting System - 1-grid Client Area: Ticket System

  • 17/05/2018 15:25
  • Last Updated 21/05/2018 12:43


Hi,

Customers may experience issues with logging support tickets via the 1-grid Client Area.
While we attend to the issue you can log a ticket by sending an e-mail to [email protected].

We do apologise for any inconvenience caused





Scheduled Maintenance - lnxwebr01 (Resolved) Medium

Affecting Server - srv53r.hostserv.co.za

  • 15/05/2018 22:00 - 15/05/2018 23:59
  • Last Updated 15/05/2018 22:56

Kindly please note that we are currently performing maintenance on LNXWEBR01.

Maintenance window:

Start: 22:00
End: 00:00

The server may be unavailable during this time.

We do apologise for the inconvenience caused.


Service Interruption: USWIN03 (Resolved) High

Affecting System - Windows shared server - USWIN03

  • 15/05/2018 09:22
  • Last Updated 15/05/2018 10:15

We are attending to an issue on one of our shared hosting servers.

All services on this server are currently unavailable.

We do apologise for the inconvenience caused.

Service Interruption: lnxwebs44.cpt.wa.co.za (Resolved) High

Affecting Server - srv122s.hostserv.co.za

  • 24/04/2018 12:10
  • Last Updated 24/04/2018 12:40

We are attending to an issue on one of Shared hosting servers

The following server is affected:

Lnxwebs44

All services on this server is currently unavailable.

We do apologise for the inconvenience caused.

Scheduled Maintenance - Host Environment (Resolved) Medium

Affecting System - Host Environment

  • 22/04/2018 23:21 - 23/04/2018 00:21
  • Last Updated 22/04/2018 23:22

Please note that we are currently performing scheduled maintenance on our host environment.

During this time, various services will be unavailable during this maintenance period.

We apologise for any inconvenience caused.

SSL issue : WSD1.cpt.wa.co.za (Resolved) Low

Affecting Server - [SA] lnxwsd01

  • 19/04/2018 12:17
  • Last Updated 20/04/2018 07:20

We are attending to an issue on the following server:

WSD1.cpt.wa.co.za

All websites using SSL will be unavailable on this server

We do apologise for the inconvenience caused.

Mail Delays - Winmailr01 (Resolved) Medium

Affecting System - Mail Delays - Winmailr01

  • 19/04/2018 12:59
  • Last Updated 20/04/2018 07:18

Kindly please note that we are currently experiencing mail delays on WINMAILR01.cpt.wa.co.za. 

Our engineers are aware of the issue and currently working on resolving the matter.

We do apologise for the inconvenience caused.

Service interruption (Resolved) Medium

Affecting System - Service interruption

  • 12/04/2018 16:02 - 12/04/2018 16:43
  • Last Updated 12/04/2018 16:05

We are currently experiencing an issue on one of our hosts servers which is affecting the following shared services as well as some VPS services:

HOSTSERV08
LNXSACONTROL5
LNXWEBR03
LNXWEBS05
LNXWEBS15
USMAIL08
USMAIL09
USMAIL12
WINWEBR02
ZAMAIL22

Please note that our system administrators are attending to the problem.

We apologise for any inconvenience caused.

WINWEBS03 (Resolved) Medium

Affecting Server - Websitepanel

  • 10/04/2018 09:19 - 10/04/2018 10:15
  • Last Updated 10/04/2018 09:21

We are currently experiencing an issue on the following servers:

WINWEBS03

Our engineers are working on the issue

We apologize for the inconvenience caused.

Service Interruption: srv30.hostserv.co.za (Resolved) Medium

Affecting Server - srv30s.hostserv.co.za

  • 20/03/2018 12:45 - 20/03/2018 13:29
  • Last Updated 20/03/2018 12:48

We are attending to an issue on one of Shared hosting servers

The following server is affected:

SRV30

All services on this server is currently unavailable.

We do apologise for the inconvenience caused.

Service interruption (Resolved) Medium

Affecting System - Service Interruption

  • 19/03/2018 11:47 - 19/03/2018 12:47
  • Last Updated 19/03/2018 11:59

We are investigating an outage on one of our hosts.

The following shared servers are affected as well as multiple VPS's

LNXWEBR06
LNXWEBR15
LNXWEBS29
LNXWEBS38
LNXWEBS46
LNXWEBS47

All services on these servers are currently unavailable.

We do apologise for the inconvenience caused.

Service Interruption: lnxwebr26.cpt.wa.co.za (Resolved) Medium

Affecting Server - srv78r.hostserv.co.za

  • 19/03/2018 10:51 - 19/03/2018 12:01
  • Last Updated 19/03/2018 10:52

We are attending to an issue on one of Shared hosting servers

The following server is affected:

LNXWEBR26

All services on this server is currently unavailable.

We do apologise for the inconvenience caused.

Service Interruption: srv22.hostserv.co.za (Resolved) Medium

Affecting Server - srv22s.hostserv.co.za

  • 19/03/2018 10:01 - 19/03/2018 10:36
  • Last Updated 19/03/2018 10:02

We are attending to an issue on one of Shared hosting servers

The following server is affected:

SRV22

All services on this server is currently unavailable.

We do apologise for the inconvenience caused.

Scheduled Maintenance - WINMAILS04 (Resolved) Medium

Affecting System - Scheduled Maintenance - WINMAILS04

  • 18/03/2018 21:47 - 18/03/2018 22:17
  • Last Updated 18/03/2018 20:53

Kindly please note that we are currently performing maintenance on WINMAILS04.

Maintenance window:

Start: 21:00
End: 22:00

We do apologize for the inconvenience caused.

Scheduled Maintenance - WINMAILS01 (Resolved) Medium

Affecting System - Scheduled Maintenance - WINMAILS01

  • 18/03/2018 21:00 - 18/03/2018 22:32
  • Last Updated 18/03/2018 20:44

Kindly please note that we are currently performing maintenance on WINMAILS01.

Maintenance window:

Start: 21:00
End: 22:00

We do apologize for the inconvenience caused.

WINWEBR04 (Resolved) Low

Affecting Server - Websitepanel

  • 15/03/2018 15:10
  • Last Updated 15/03/2018 15:23

We are currently experiencing an issue on the following servers:

WINWEBR04

All services will be slow.

Our engineers are working on the issue

We apologize for the inconvenience caused.

Service Interruption: WINMAIL03 (Resolved) Medium

Affecting System - Winmails03 intermittent connectivity

  • 15/03/2018 09:07 - 15/03/2018 11:47
  • Last Updated 15/03/2018 09:10

Kindly please note that WINMAILS03 is experiencing a service interruption with intermittent connectivity. 

Mail delays might be experienced.

Our engineers are aware of the issue and currently working on restoring the services as soon as possible.

We do apologise for the inconvenience caused.

Service Interruption: control13.wadns.net (Resolved) Medium

Affecting Server - [SA] Expand (Plesk)

  • 15/03/2018 07:25 - 15/03/2018 08:05
  • Last Updated 15/03/2018 07:27

We are currently experiencing an issue on the following server:

control13.wadns.net

All services on the server will be affected.
Our engineers are working on the issue

We apologise for the inconvenience.



Scheduled Maintenance (Resolved) Low

Affecting Server - srv17s.hostserv.co.za

  • 15/03/2018 06:12 - 15/03/2018 08:06
  • Last Updated 15/03/2018 07:01

Please note we will be carrying out maintenance on the following server between the hours of 6:00 - 07:30 on the 15th of March 2018:

srv17.hostserv.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologize for any inconvenience that this may cause.

Lnxwebr02.cpt.wa.co.za - Slow Response Times (Resolved) Medium

Affecting Server - srv80s.hostserv.co.za

  • 13/03/2018 11:19 - 13/03/2018 13:46
  • Last Updated 13/03/2018 11:22

We are aware of slow response times coming from server lnxwebr02.cpt.wa.co.za.

Our system administrators are currently investigating the matter.

We apologise for any inconvenience caused.

Scheduled Maintenance - WINMAILS02 (Resolved) Medium

Affecting System - Scheduled Maintenance - WINMAILS02

  • 12/03/2018 22:45 - 13/03/2018 02:13
  • Last Updated 12/03/2018 22:36

Kindly please note that we are currently performing maintenance on WINMAILS02.

Maintenance window:

Start: 10:45PM
End: 03:00AM

We do apologize for the inconvenience caused.

Service Interruption: srv28.hostserv.co.za (Resolved) Medium

Affecting Server - srv28s.hostserv.co.za

  • 09/03/2018 08:50 - 13/03/2018 06:27
  • Last Updated 09/03/2018 11:06

We are attending to an issue on one of Shared hosting servers

The following server is affected:

SRV28

All services on this server is currently unavailable.

We do apologise for the inconvenience caused.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv17s.hostserv.co.za

  • 06/03/2018 23:00 - 07/03/2018 02:12
  • Last Updated 05/03/2018 21:09

Please note we will be carrying out maintenance on the following server between the hours of 23:00 - 01:00 on the 6th of March 2018:

srv17.hostserv.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologize for any inconvenience that this may cause.

System Outage - WINMAILS02 (Resolved) Medium

Affecting System - System Outage - WINMAILS02

  • 28/02/2018 16:40 - 28/02/2018 17:13
  • Last Updated 28/02/2018 16:43

Kindly please note that WINMAILS02 is experiencing a service interruption. 

Our engineers are aware of the issue and currently working on restoring the services as soon as possible.

We do apologise for the inconvenience caused.

WebsiteBuilder Maintenance (Resolved) Low

Affecting System - WebsiteBuilder

  • 27/02/2018 15:00 - 28/02/2018 07:34
  • Last Updated 27/02/2018 14:47

Please note that our WebsiteBuilder packages will be undergoing maintenance at 03:00 PM, on the 27th of February 2018.

We do not foresee any downtime experienced. 

Maintenance Window: 2 hours.

Please contact our support departments if you experience any issues.

Scheduled Maintenance (Resolved) Medium

Affecting System - Host Environment

  • 23/02/2018 23:00 - 24/02/2018 20:11
  • Last Updated 23/02/2018 14:01

Please note we will be carrying out maintenance on our host environment.

Start Time: 23 February 2018, 11:00 PM
End Time: 24 February 2018, 12:00 AM

Expected downtime: 1 Hour

During this time, customers may experience connectivity issues to their hosting services.

We apologize for any inconvenience that this may cause.

SRV09.hostserv.co.za - Outage (Resolved) Low

Affecting Server - srv09.hostserv.co.za

  • 22/02/2018 01:00 - 22/02/2018 06:27
  • Last Updated 22/02/2018 01:06

Impact: All services on SRV09.hostserv.co.za including websites, mail and databases are currently unavailable.

Our engineers are working to resolve this issue in the shortest possible time.

We sincerely apologize for any inconvenience this may cause.

Service Interruption: Control5.wadns.net (Resolved) Medium

Affecting Server - [SA] Expand (Plesk)

  • 19/02/2018 18:12 - 20/02/2018 05:35
  • Last Updated 19/02/2018 18:12

We are investigating an outage on control5.wadns.net

All services on this server is currently unavailable.

We do apologise for the inconvenience caused.


LNXWEBS03.cpt.wa.co.za Content Issues (Resolved) Low

Affecting System - Lnxwebs03.cpt.wa.co.za

  • 14/02/2018 22:00 - 15/02/2018 06:11
  • Last Updated 15/02/2018 08:57

Kindly please note that we experienced content issues on LNXWEBS03.cpt.wa.co.za which has resulted in customers website data being reset to the 7th of February 2018. 

If you notice that your website data is not accurate, please contact one of our support staff to assist with performing a website restore from the 14th of February 2018.

You can contact us on 086 000 9584 or log a support ticket by e-mailing [email protected].

We apologize for any inconvenience caused.

Service Interruption: Lnxwebr06 (Resolved) Medium

Affecting Server - srv58r.hostserv.co.za

  • 12/02/2018 11:08 - 13/02/2018 08:30
  • Last Updated 12/02/2018 14:02

We are currently experiencing an issue on the following servers:

LNXWEBR06

All services will be slow.

Our engineers are working on the issue

We apologize for the inconvenience caused.


Customer zone ticket system (Resolved) Low

Affecting System - Customer zone ticket system

  • 07/02/2018 19:12 - 12/02/2018 10:24
  • Last Updated 07/02/2018 19:15

We are currently experiencing issues with our Customer Zone ticket system.  

Our engineers are investigating.  
In the meantime you can contact us on 086 000 9584 or send an email to [email protected]

We apologize for the inconvenience.

Shared Service Interruption (Resolved) High

Affecting System - Shared Service Interruption

  • 02/02/2018 06:39
  • Last Updated 02/02/2018 14:33

Update 8:45AM:

Our engineers have implemented a fix which has now resulted in the DNS issues resolving.

Some customers might still experiencing some intermittent issue, please allow up to 24 hours for full resolution.

-----------------------------------------------------------------------------------

We are currently experiencing DNS issues on our HOSTSERV environment.

Our engineers are currently investigating the issue.

Servers currently affected
srv01.hostserv.co.za
srv02.hostserv.co.za
srv03.hostserv.co.za
srv04.hostserv.co.za
srv05.hostserv.co.za
srv06.hostserv.co.za
srv07.hostserv.co.za
srv08.hostserv.co.za
srv09.hostserv.co.za
srv10.hostserv.co.za
srv11.hostserv.co.za
srv12.hostserv.co.za
srv13.hostserv.co.za
srv14.hostserv.co.za
srv15.hostserv.co.za
srv16.hostserv.co.za
srv17.hostserv.co.za
srv18.hostserv.co.za
srv19.hostserv.co.za
srv20.hostserv.co.za
srv21.hostserv.co.za
srv22.hostserv.co.za
srv23.hostserv.co.za
srv24.hostserv.co.za
srv25.hostserv.co.za
srv26.hostserv.co.za
srv27.hostserv.co.za
srv28.hostserv.co.za
srv29.hostserv.co.za
srv30.hostserv.co.za
srv31.hostserv.co.za
srv32.hostserv.co.za
srv33.hostserv.co.za
srv34.hostserv.co.za
srv35.hostserv.co.za
srv36.hostserv.co.za

 

Our engineers have implemented a fix which has now resulted in the DNS issues resolving.

Some customers might still experiencing some intermittent issue, please allow up to 24 hours for full resolution.

Service interruption (Resolved) High

Affecting System - Service interruption

  • 02/02/2018 12:04
  • Last Updated 02/02/2018 14:31

Update 13:30

The host is back online and all services are in the process of being restored.

Winmailr03 might experience email delays due to the outage.

-----------------------------------------------------------------------------

We are investigating an outage on one of our hosts.

The following shared servers are affected as well as multiple VPS's

srv20
srv23
lnxwebr02
lnxwebr08
lnxwebs17
lnxwebs18
lnxwebs48
lnxwebs69
lnxwsd04
winmailr03
winmails03


All services on these servers are currently unavailable.

We do apologise for the inconvenience caused.

Service Interruption: Control13.wadns.net (Resolved) Medium

Affecting Server - [SA] Expand (Plesk)

  • 31/01/2018 14:07 - 01/02/2018 05:42
  • Last Updated 31/01/2018 14:08

We are currently experiencing an issue on the following server:

Control13.wadns.net

All services on the server will be affected.
Our engineers are working on the issue

We apologise for the inconvenience.



Emergency Maintenance: SRV23 (Resolved) Medium

Affecting Server - srv23s.hostserv.co.za

  • 30/01/2018 15:50 - 30/01/2018 17:11
  • Last Updated 30/01/2018 17:11

We are currently conducting emergency maintenance on one of our shared hosting servers

Affected Server:

srv23.hostserv.co.za


Due to the nature of the maintenance the server will be unavailable during this time

We will let you know as soon as the server is back up again

winmails01.cpt.wa.co.za (Resolved) Medium

Affecting Server - Websitepanel

  • 26/01/2018 16:32
  • Last Updated 26/01/2018 17:30

Thank you for your patience during this time; the issue have now been resolved.

---------------------------------------------------------
Server: winmails01.cpt.wa.co.za
Reason: We currently experiencing intermittent connectivity issues to this server.
Affected: All mail services

We do apologise for any inconvenience caused.

Delayed Inbound Email (Resolved) Medium
  • 26/01/2018 10:21
  • Last Updated 26/01/2018 14:15

Thank you for your patience during this time; the issue have now been resolved.

---------------------------------------------------------
We are currently experiencing high load on our inbound email servers.

Affected: Email
Impact: Email delays
Date: 26/01/2018
Down time: TBC

We do apologise for any inconvenience caused.

Winmails03 - Winmailr03 (Resolved) Medium

Affecting System - Slow connections and mail delays

  • 22/01/2018 08:51 - 22/01/2018 17:53
  • Last Updated 22/01/2018 13:05

Please take note that mail users on servers winmails03 and winmailr03 will currently encounter slow connections to these servers and mail delays as the servers are currently processing a large backlog of emails.

Telephony Maintenance (Resolved) Medium

Affecting System - Telephony

  • 19/01/2018 08:00 - 19/01/2018 10:01
  • Last Updated 17/01/2018 11:05

On Friday 19th Jan 2018 we will be conducting maintenance on our telephony System.
Customers may experience issues reaching us on our call center number during this time.

Please contact us via e-mail or Live chat if you are unable to reach our number

We do apologise for any inconvenience this may cause

Telephony (Resolved) Medium

Affecting System - Telephony

  • 10/01/2018 15:00 - 11/01/2018 18:40
  • Last Updated 11/01/2018 16:40

We are currently experiencing issues with our Telephony system.

Queues affected - HOSTING Department

Our engineers are investigating.  

We apologise for the inconvenience.

Scheduled Maintenance (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 28/12/2017 05:00 - 28/12/2017 06:57
  • Last Updated 27/12/2017 09:49

Please note we will be carrying out Routine maintenance on the following servers between the hours of 05:00 - 07:00 on the 28th of December 2017 :

lnxwebs81.cpt.wa.co.za - lnxwebs94.cpt.wa.co.za
lnxwebr01.cpt.wa.co.za - lnxwebr26.cpt.wa.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience that this may cause

Scheduled Maintenance (Resolved) Low

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 27/12/2017 05:00 - 27/12/2017 06:41
  • Last Updated 26/12/2017 18:20

Please note we will be carrying out Routine maintenance on the following servers between the hours of 05:00 - 07:00 on the 27th of December 2017 :

lnxwebs41.cpt.wa.co.za
lnxwebs42.cpt.wa.co.za
lnxwebs43.cpt.wa.co.za
lnxwebs44.cpt.wa.co.za
lnxwebs45.cpt.wa.co.za
lnxwebs46.cpt.wa.co.za
lnxwebs47.cpt.wa.co.za
lnxwebs48.cpt.wa.co.za
lnxwebs49.cpt.wa.co.za
lnxwebs50.cpt.wa.co.za
lnxwebs51.cpt.wa.co.za
lnxwebs52.cpt.wa.co.za
lnxwebs53.cpt.wa.co.za
lnxwebs54.cpt.wa.co.za
lnxwebs55.cpt.wa.co.za
lnxwebs56.cpt.wa.co.za
lnxwebs57.cpt.wa.co.za
lnxwebs58.cpt.wa.co.za
lnxwebs59.cpt.wa.co.za
lnxwebs60.cpt.wa.co.za
lnxwebs61.cpt.wa.co.za
lnxwebs62.cpt.wa.co.za
lnxwebs63.cpt.wa.co.za
lnxwebs64.cpt.wa.co.za
lnxwebs65.cpt.wa.co.za
lnxwebs66.cpt.wa.co.za
lnxwebs67.cpt.wa.co.za
lnxwebs68.cpt.wa.co.za
lnxwebs69.cpt.wa.co.za
lnxwebs70.cpt.wa.co.za
lnxwebs71.cpt.wa.co.za
lnxwebs72.cpt.wa.co.za
lnxwebs73.cpt.wa.co.za
lnxwebs74.cpt.wa.co.za
lnxwebs75.cpt.wa.co.za
lnxwebs76.cpt.wa.co.za
lnxwebs77.cpt.wa.co.za
lnxwebs78.cpt.wa.co.za
lnxwebs79.cpt.wa.co.za
lnxwebs80.cpt.wa.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience that this may cause

Scheduled Maintenance (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 22/12/2017 05:00 - 22/12/2017 06:41
  • Last Updated 21/12/2017 12:42

Please note we will be carrying out Routine maintenance on the following servers between the hours of 05:00 - 06:00 on the 22th of December 2017 :

lnxwebs27.cpt.wa.co.za
lnxwebs28.cpt.wa.co.za
lnxwebs29.cpt.wa.co.za
lnxwebs30.cpt.wa.co.za
lnxwebs31.cpt.wa.co.za
lnxwebs32.cpt.wa.co.za
lnxwebs33.cpt.wa.co.za
lnxwebs34.cpt.wa.co.za
lnxwebs35.cpt.wa.co.za
lnxwebs36.cpt.wa.co.za
lnxwebs37.cpt.wa.co.za
lnxwebs38.cpt.wa.co.za
lnxwebs39.cpt.wa.co.za
lnxwebs40.cpt.wa.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience that this may cause

Scheduled Maintenance (Resolved) Medium

Affecting System - cPanel

  • 20/12/2017 05:00 - 21/12/2017 12:39
  • Last Updated 19/12/2017 07:59

Please note we will be carrying out Routine maintenance on the following servers between the hours of 05:00 - 06:00 on the 20th of December 2017 :

lnxwebs16
lnxwebs17
lnxwebs18
lnxwebs19
lnxwebs20
lnxwebs21
lnxwebs22
lnxwebs23
lnxwebs24
lnxwebs25
lnxwebs26

Customers will experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience that this may cause

Scheduled Maintenance (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 19/12/2017 05:00 - 19/12/2017 06:23
  • Last Updated 18/12/2017 13:41

Please note we will be carrying out Routine maintenance on the following servers between the hours of 05:00 - 06:00 on the 19th of December 2017 :

lnxwebs01.cpt.wa.co.za

lnxwebs02.cpt.wa.co.za

lnxwebs03.cpt.wa.co.za

lnxwebs04.cpt.wa.co.za

lnxwebs05.cpt.wa.co.za

lnxwebs07.cpt.wa.co.za

lnxwebs08.cpt.wa.co.za

lnxwebs14.cpt.wa.co.za

lnxwebs15.cpt.wa.co.za

Customers will experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience that this may cause

Telephony (Resolved) High

Affecting System - Telephony

  • 14/12/2017 15:16 - 14/12/2017 15:29
  • Last Updated 14/12/2017 15:17

We are currently experiencing issues with our Telephony system. 

Our engineers are investigating. 

We apologise for the inconvenience.

Festive Season Operating Hours (Resolved) Low

Affecting Other - Festive Season Operating Hours

  • 24/12/2017 10:33 - 05/01/2018 10:16
  • Last Updated 11/12/2017 10:39


Please take note of our updated operating hours for this festive season.

DATE

TIME

24-Dec

08:00 to 16:00

25-Dec (PH)

08:00 to 16:00

26-Dec (PH)

08:00 to 16:00

27-Dec

08:00 to 20:00

28-Dec

08:00 to 20:00

29-Dec

08:00 to 20:00

30-Dec

08:00 to 16:00

31-Dec

08:00 to 16:00

01-Jan (PH)

09:00 to 16:00

02-Jan

08:00 to 20:00

WSP SQL Server (Resolved) Medium

Affecting Server - Websitepanel

  • 30/11/2017 22:00 - 01/12/2017 00:00
  • Last Updated 01/12/2017 00:00

Affected Server : winsqls02
Attending: System Administrators 
Reason : We will be applying the latest Windows Updates/Hotfixes on the affected server
Impact: Customers may experience intermittent connectivity to databases hosted on this server.

WSP SQL Servers (Resolved) Medium

Affecting Server - waSA

  • 29/11/2017 22:00 - 29/11/2017 23:00
  • Last Updated 29/11/2017 23:25

Message: Affected Servers : winsqls02, winsqlr02
Attending: System Administrators
Reason : We will be applying the latest Windows Updates/Hotfixes on the affected servers
Impact: Customers may experience intermittent connectivity to databases hosted on these servers.

lnxwebs83.cpt.wa.co.za (Resolved) Medium

Affecting Server - srv161s.hostserv.co.za

  • 29/11/2017 10:00
  • Last Updated 29/11/2017 14:39


Our engineers are investigating an intermittent connectivity issue on this server.

Websites and e-mail on this server will be affected

We apologise for the inconvenience caused

Winmails04 Mail Delays (Resolved) Low

Affecting System - Winmails04

  • 27/11/2017 13:06 - 27/11/2017 19:35
  • Last Updated 27/11/2017 13:13

Kindly please note that we’re currently experiencing mail delays on WINMAILS04.cpt.wa.co.za.

Our engineers are aware of the issue and currently working on resolving the matter.

winmails02.cpt.wa.co.za. (Resolved) Medium

Affecting Server - Websitepanel

  • 21/11/2017 09:58
  • Last Updated 21/11/2017 14:54

Customers may experience a delay in sending and receiving mail for domains hosted on winmails02.cpt.wa.co.za.

We apologize for any inconvenience this may cause.

winmailr01.cpt.wa.co.za (Resolved) Medium

Affecting Server - Websitepanel

  • 20/11/2017 10:10
  • Last Updated 20/11/2017 16:25

Customers may experience a delay in sending and receiving mail for domains hosted on winmailr01.cpt.wa.co.za.

We apologize for any inconvenience this may cause.

winmails02.cpt.wa.co.za (Resolved) Medium

Affecting Server - Websitepanel

  • 17/11/2017 08:00
  • Last Updated 17/11/2017 15:53

Customers may experience a delay in sending and receiving mail for domains hosted on winmails02.cpt.wa.co.za.

We apologize for any inconvenience this may cause.

srv10.hostserv.co.za (Resolved) Medium

Affecting Server - srv10.hostserv.co.za

  • 14/11/2017 08:00 - 14/11/2017 08:31
  • Last Updated 14/11/2017 08:12

Please note that we are doing emergency maintenance on srv10.hostserv.co.za


Please accept our apologies for the interruption of service.

Sites not loading correctly (Resolved) Medium

Affecting Other - Websitebuilder

  • 13/11/2017 07:59
  • Last Updated 14/11/2017 05:46

Please note we are currently investigating an issue on our Websitebuilder platform that content is not displaying correctly.

We are currently investigating in order to resolve the issue as soon as possible.

We apologise for any inconvenience that this may cause

High SMTP connection latency (Resolved) High

Affecting Other - Mailchannels

  • 10/11/2017 05:37
  • Last Updated 10/11/2017 14:57

Customers may experience a delay in sending e-mail through our third-party outbound firewall provider, Mailchannels. This issue is currently still under investigation and can be monitored for updates here:

https://status.mailchannels.net/

We apologize for any inconvenience this may have caused.

Devtest 3 Maintenance (Resolved) Low

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 03/11/2017 10:15 - 03/11/2017 10:16
  • Last Updated 03/11/2017 10:16

Dev test

Telephony (Resolved) Low

Affecting System - Telephony

  • 31/10/2017 15:53 - 31/10/2017 17:14
  • Last Updated 01/11/2017 16:23

We are currently experiencing issues with our Telephony system. 

Our engineers are investigating. 

We apologise for the inconvenience.

Intermittent Network Connectivity (Resolved) Medium

Affecting Server - Dummy VPS and Dedi Server

  • 31/10/2017 15:01 - 31/10/2017 16:30
  • Last Updated 31/10/2017 17:09

Please note that we experienced an intermittent network outage within our datacentre on 31/10/2017 between 15:30 and 16:30.

Customers may have had trouble connecting to hosting services. 

All issues have been resolved.

If you require further assistance, kindly contact the relevant support department.

Scheduled maintanence (Resolved) Medium

Affecting System - cPanel servers

  • 20/10/2017 02:00 - 20/10/2017 06:00
  • Last Updated 20/10/2017 06:17

Please note we will be performing maintenance on the following servers in order to increase hardware resources:

srv15.hostserv.co.za
srv21.hostserv.co.za

During the maintenance window, customers might experience intermitted to no connectivity during the maintenance window

We apologise for inconvenience that this may cause

Maintenance: cPanel Shared Servers (Resolved) Medium

Affecting System - cPanel Shared Environment

  • 12/10/2017 05:00 - 12/10/2017 07:00
  • Last Updated 12/10/2017 08:54

We will be conducting routine maintenance on our cPanel Shared Environment to optimise website performance.
Various software upgrades will be done to the hosting environment operating system.

Maintenance schedule: 12 October 2017 at 05:00
Duration: 2 hours
Affected Servers:
srv19.hostserv.co.za
srv20.hostserv.co.za
srv21.hostserv.co.za
srv22.hostserv.co.za
srv23.hostserv.co.za

Due to the nature of the maintenance brief periods of interruption may be experienced on web services.

Telephony System (Resolved) Critical

Affecting System - Audio

  • 11/10/2017 15:51 - 12/10/2017 07:35
  • Last Updated 11/10/2017 15:52

We are currently experiencing issues with our Telephony system.

Our engineers are investigating.

We apologise for the inconvenience.

Maintenance: Customer Zone (Resolved) Medium

Affecting System - Customer Zone

  • 11/10/2017 03:08 - 11/10/2017 06:00
  • Last Updated 11/10/2017 10:06

We are currently performing maintenance on our customer zone. Customers will be unable to log in during the maintenance period.

Apologies for any inconvenience caused.

Maintenance: cPanel Shared Servers (Resolved) Medium

Affecting System - cPanel Shared Environment

  • 11/10/2017 05:00 - 11/10/2017 10:05
  • Last Updated 10/10/2017 18:10

We will be conducting routine maintenance on our cPanel Shared Environment to optimise website performance.
Various software upgrades will be done to the hosting environment operating system.

Maintenance schedule: 11 October 2017 at 05:00
Duration: 2 hours
Affected Servers:
srv08.hostserv.co.za
srv09.hostserv.co.za
srv10.hostserv.co.za
srv11.hostserv.co.za
srv12.hostserv.co.za
srv14.hostserv.co.za
srv15.hostserv.co.za
srv16.hostserv.co.za
srv17.hostserv.co.za
srv18.hostserv.co.za

Due to the nature of the maintenance brief periods of interruption may be experienced on web services.

Scheduled maintanence (Resolved) Medium

Affecting System - cPanel environment

  • 10/10/2017 05:00 - 10/10/2017 07:19
  • Last Updated 09/10/2017 12:06

We will be conducting routine maintenance on our cPanel Shared Environment to optimise website performance.
Various software upgrades will be done to the hosting environment operating system.

Maintenance schedule: 10 October 2017 at 05:00
Duration: 2 hours
Affected Servers:
srv02.hostserv.co.za
srv03.hostserv.co.za
srv04.hostserv.co.za
srv05.hostserv.co.za
srv06.hostserv.co.za
srv07.hostserv.co.za

Due to the nature of the maintenance brief periods of interruption may be experienced on web services.

Telephony (Resolved) Medium

Affecting System - Telephony

  • 09/10/2017 07:36 - 09/10/2017 08:27
  • Last Updated 09/10/2017 07:37

Impact: Customers may experience difficulty reaching our call centre.

Attending: Engineers. 

For support during this timeframe, please feel free to log a ticket via your Client Zone, or email us at ‘[email protected]’.

We sincerely apologise for any inconvinience this may cause.

Maintenance: cPanel Shared Servers (Resolved) Medium

Affecting Server - srv02.hostserv.co.za

  • 09/10/2017 05:00 - 09/10/2017 07:38
  • Last Updated 08/10/2017 18:13

We will be conducting routine maintenance on our cPanel Shared Environment to optimise website performance.
Various software upgrades will be done to the hosting environment operating system.

Maintenance schedule: 9 October 2017 at 05:00
Duration: 2 hours
Affected Server:
srv02.hostserv.co.za

Due to the nature of the maintenance brief periods of interruption may be experienced on web services.

Connectivity issues (Resolved) Critical

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 06/10/2017 13:26
  • Last Updated 06/10/2017 13:42

Please note that we are experiencing connectivity related issues on some our hosting environment servers.

The following servers are affected:

LNXHOSTSERV03
LNXHOSTSERV05
LNXHOSTSERV05
LNXHOSTSERV19
LNXHOSTSERV22
LNXHOSTSERV24
LNXWEBR18
LNXWEBR19
LNXWEBR26
LNXWEBS01
LNXWEBS10
LNXWEBS21
LNXWEBS42
LNXWEBS44
LNXWEBS49
LNXWEBS58
LNXWEBS78
LNXWEBS85
LNXWEBS89

We're currently investigating and working towards a resolution. Please contact our support departments for any further assistance.

Maintenance: cPanel Shared Servers (Resolved) Medium

Affecting Server - srv13.hostserv.co.za

  • 06/10/2017 02:00 - 06/10/2017 07:00
  • Last Updated 06/10/2017 07:26

We will be conducting routine maintenance on our cPanel Shared Environment to optimise website performance.
Various software upgrades will be done to the hosting environment operating system.

Maintenance schedule: 6 October 2017 at 02:00
Duration: 5 hours
Affected Server:
srv13.hostserv.co.za

Due to the nature of the maintenance brief periods of interruption may be experienced on web services.

cPanel shared servers (Resolved) Medium

Affecting System - cPanel shared servers

  • 04/10/2017 13:16 - 04/10/2017 13:28
  • Last Updated 04/10/2017 13:18

We are currently experiencing issues on our shared server enviroment.
Our engineers are currently attending to the issue.

Servers affected:

LNXHOSTSERV03
LNXHOSTSERV05
LNXHOSTSERV19
LNXHOSTSERV22
LNXHOSTSERV24

We apologize for the inconvenience.

[OUTAGE] Telephony (Resolved) High
  • 04/10/2017 12:32 - 04/10/2017 12:39
  • Last Updated 04/10/2017 12:34

Impact: Customers may experience difficulty reaching our call centre.

Attending: Engineers. 

For support during this timeframe, please feel free to log a ticket via your Client Zone, or email us at ‘[email protected]’.

We sincerely apologise for any inconvinience this may cause.

Maintenance: cPanel Shared Servers (Resolved) Medium

Affecting Server - srv01.hostserv.co.za

  • 04/10/2017 05:00 - 04/10/2017 07:00
  • Last Updated 04/10/2017 06:38

We will be conducting routine maintenance on our cPanel Shared Environment to optimise website performance.
Various software upgrades will be done to the hosting environment operating system.

Maintenance schedule: 4 October 2017 at 05:00
Duration: 2 hours
Affected Server:
srv01.hostserv.co.za

Due to the nature of the maintenance brief periods of interruption may be experienced on web services.

Service Interruption: cPanel shared servers (Resolved) Medium

Affecting System - Service Interruption: cPanel shared servers

  • 26/09/2017 18:08
  • Last Updated 27/09/2017 06:54

The server is back online. 


We are currently working on resolving the issues on the following servers:

SRV06

All services on the server may be affected.

We apologize for the inconvenience.

Multiple Server Outage (Resolved) High

Affecting System - Multiple Server Outage

  • 24/09/2017 20:56
  • Last Updated 26/09/2017 18:07

We are currently working on resolving the issues on the following servers:
srv03
srv05
srv19
srv22
srv24

All services on the server may be affected.

We apologize for the inconvenience.

Shared Servers (Resolved) High

Affecting System - Shared Servers

  • 20/09/2017 16:58 - 24/09/2017 22:19
  • Last Updated 20/09/2017 22:10

We are currently working on resolving the issues on the following servers:
srv30

All services on the server may be affected.

We apologize for the inconvenience.

Service Interruption: cpanel servers (Resolved) Medium

Affecting System - Service Interruption: cpanel servers

  • 07/09/2017 09:56
  • Last Updated 07/09/2017 11:02

We are currently working on resolving the issues on the following servers:

LNXHOSTSERV12
LNXHOSTSERV13
LNXHOSTSERV21
LNXHOSTSERV22

All services on the server may be affected.

We apologize for the inconvenience.

Service Interruption (Resolved) Medium

Affecting System - Service Interruption

  • 08/08/2017 15:14
  • Last Updated 11/08/2017 12:30

We are currently experiencing issues on srv05.hostserv.co.za and srv19.hostserv.co.za.

Our system engineers are currently investigating.

Service Interuption: srv05.hostserv.co.za (Resolved) Medium

Affecting Server - srv05.hostserv.co.za

  • 08/08/2017 11:00
  • Last Updated 08/08/2017 12:21

The server is back up and operational.



We are currently experiencing issues on srv05.hostserv.co.za.

Our system engineers are currently investigating.

Mail Delivery issues (Resolved) Medium

Affecting Server - srv04.hostserv.co.za

  • 18/07/2017 09:53 - 18/07/2017 12:48
  • Last Updated 18/07/2017 09:56

We are experiencing issues with outgoing issues with SRV04. Our Administrators are investigating.

We apologise for any inconvenience caused.


Service Interruption: cPanel shared servers (Resolved) Medium

Affecting Server - srv22s.hostserv.co.za

  • 17/07/2017 22:00 - 28/07/2017 07:03
  • Last Updated 18/07/2017 08:21

Please note that we will be performing maintenance on the cPanel shared environment to increase available disk space on the server:

Affected servers:
srv22.hostserv.co.za

During the maintenance window email and websites will not be available.

We apologise for any inconvenience that this may cause.


Maintanance was completed successfully and all services are running as normal.

Scheduled Maintenance (Resolved) Low

Affecting Server - srv11.hostserv.co.za

  • 05/07/2017 23:55 - 06/07/2017 01:00
  • Last Updated 06/07/2017 01:00

Maintenance has been completed.

Thank you for your patience.


Please note that we will be performing scheduled maintenance on the following server: 

srv11.hostserv.co.za

Customers may experience intermitted connectivity during the maintenance window.

We apologise for any inconvenience.

Service Interruption: cPanel shared servers (Resolved) Medium

Affecting Server - srv27s.hostserv.co.za

  • 03/07/2017 22:00 - 04/07/2017 01:00
  • Last Updated 03/07/2017 22:53

Please note that we will be performing maintenance on the cPanel shared environment to increase available disk space on the server:

Affected servers:
srv27.hostserv.co.za
srv05.hostserv.co.za
During the maintenance window email and websites will not be available.

We apologise for any inconvenience that this may cause.


We have now completed maintenance and all services are back online

Scheduled maintanence (Resolved) Low

Affecting Server - srv24s.hostserv.co.za

  • 22/06/2017 05:00 - 22/06/2017 05:53
  • Last Updated 21/06/2017 14:13

Please note we will be performing scheduled maintenance on the following server :

srv24.hostserv.co.za

Customers might experience intermitted connectivity during the maintenance window

We apologize for any inconvenience

Scheduled maintanence (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 20/06/2017 22:00 - 20/06/2017 23:00
  • Last Updated 21/06/2017 06:25

Please note we will be performing scheduled maintenance on our cPanel shared environment.

Customers might experience intermitted connectivity during the maintenance window

We apologize for any inconvenience

cPanel Maintenance (Resolved) Medium

Affecting Server - srv26s.hostserv.co.za

  • 01/06/2017 09:58 - 01/06/2017 11:25
  • Last Updated 01/06/2017 11:25

We are currently performing emergency maintenance on SRV26 and SRV27

Connection to server will be briefly interrupted.

We apologize for inconvenience caused.

Scheduled Maintenance: DataCentre Maintenance (Resolved) Medium

Affecting System - Scheduled Maintenance: DataCentre Maintenance

  • 26/05/2017 12:28
  • Last Updated 26/05/2017 19:21

Please be advised that we shall be performing Scehduled Maintenance on the Network within our Datacentre.

The Maintenance will take place from 18:00 to 20:00 This evening

The Following Services would experience intermittent connectivity during the above Time Frame :

Shared Hosting Servers

cPanel shared environment (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 24/04/2017 22:00 - 25/04/2017 00:01
  • Last Updated 25/04/2017 08:50

Please note we will performing routine maintenance on our shared hosting environment.

During the maintenance window, customers may experience intermitted connectivity to their shared service.

We apologise for any inconvenience that this may cause

Service Interruption (Resolved) Critical

Affecting System - Gridhost.co.za Website

  • 22/04/2017 21:51
  • Last Updated 22/04/2017 23:32

Please note, Our engineers are currently investigating an issue surrounding our Gridhost.co.za Website.
Once all updates has successfully taken place, the website will load.

cPanel shared servers (Resolved) Medium

Affecting Server - srv08.hostserv.co.za

  • 21/04/2017 06:30 - 21/04/2017 07:53
  • Last Updated 21/04/2017 06:38

Good day

Please note we are currently performing maintenance on our cPanel web servers.

Customers websites on the following servers will be unavailable, but mail will be processing as per normal

Srv26
Srv18
Srv11

Servers that are currently loading, but might have intermitted connectivity

Srv22
Srv08

We apologise for any inconvenience that this may cause

Shared Linux Hosting (Resolved) Critical

Affecting System - Shared Linux Hosting

  • 07/04/2017 07:14
  • Last Updated 07/04/2017 07:45

The Following Servers Are currently Experiencing Issues and your websites / Services may experience intermittent Service interruption : 

  • srv27.hostserv.co.za
  • srv23.hostserv.co.za
  • srv21.hostserv.co.za
  • srv19.hostserv.co.za
  • srv05.hostserv.co.za

 

We are working on resolving the issue with the above servers and will provide an update shortly.

Intermittent Connectivity: srv15.hostserv.co. (Resolved) Medium

Affecting Server - srv15s.hostserv.co.za

  • 16/03/2017 07:43
  • Last Updated 16/03/2017 07:55

This issue has now been resolved.

We are currently experiencing intermittent connectivity to the following server:

srv15.hostserv.co.za

Customer websites on this server may experience slow loading times.

Our system administrators are currently investigating.

Apologies for the inconvenience.

cPanel Maintenance (Resolved) Critical

Affecting System - cPanel Shared Servers

  • 13/03/2017 23:00 - 14/03/2017 01:00
  • Last Updated 14/03/2017 12:10

Maintenance has been completed.

Please note that we will be completing system upgrades on the following servers:

srv15.hostserv.co.za
srv16.hostserv.co.za
srv18.hostserv.co.za
srv20.hostserv.co.za
srv24.hostserv.co.za
srv26.hostserv.co.za


Due to the nature off the upgrades, the MySQL and PHP services may be unavailable intermittently during the maintenance window.

We apologise for any inconvenience this may cause

(Resolved) Medium

Affecting Other - Intermittent Connectivity Virtual Host server

  • 14/03/2017 12:06 - 14/03/2017 12:21
  • Last Updated 14/03/2017 12:08

We are currently experiencing connectivity issues on one of our host servers. Some customers may experiencing slow connectivity to web and email services

The following servers are affected:
srv05
srv19
srv21
srv23
srv27

Our engineers are attending, and should have this resolved shortly.

We apologise for any inconvenience this may cause.

Host Maintenance (Resolved) Medium

Affecting System - Virtual Environment

  • 11/03/2017 22:00 - 12/03/2017 02:00
  • Last Updated 12/03/2017 01:36

The maintenance has now been completed.

Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.

Maintenance schedule: 11 March 2017 at 22:00
Duration: 4 hours

Affected servers:

srv04.hostserv.co.za
srv09.hostserv.co.za
srv11.hostserv.co.za

Due to the nature of the maintenance, brief periods of service interruption may be experienced.

We apologise for any inconvenience this may cause

cPanel Maintenance (Resolved) Medium

Affecting System - cPanel Shared Servers

  • 09/03/2017 22:00 - 10/03/2017 02:00
  • Last Updated 11/03/2017 23:07

System upgrades has now been completed.

Good day

Please note that we will be completing system upgrades on the following servers:

srv07.hostserv.co.za
srv08.hostserv.co.za
srv09.hostserv.co.za
srv11.hostserv.co.za
srv15.hostserv.co.za
srv16.hostserv.co.za


Due to the nature off the upgrades, the MySQL and PHP services may be unavailable intermittently during the maintenance window.

We apologise for any inconvenience this may cause

Thank you

cPanel environment (Resolved) Medium

Affecting Server - Server 3 (Client Serversharing srv05.hostserv.co.za

  • 09/03/2017 21:00 - 09/03/2017 22:00
  • Last Updated 10/03/2017 02:41

Maintenance was now completed.

Good day

Please be advised that we will be performing routine maintenance on the following server:

srv03.hostserv.co.za

Customers may experience intermittent connectivity during the maintenance window.

We apologise for any inconvenience this may cause.

Hosting Server Reboots (Resolved) Medium

Affecting System - Shared Linux Servers

  • 08/03/2017 23:59 - 09/03/2017 03:00
  • Last Updated 09/03/2017 02:57

This has been completed.

The following Servers shall be reboot as part of Scheduled Maintenance : 

  • srv25.hostserv.co.za
  • srv26.hostserv.co.za  


The Servers will be down / unavailable between 01:00am and 03:00am

We thank you for your Patience in this regard.

Routine Maintenance (Resolved) Medium

Affecting Server - srv05.hostserv.co.za

  • 03/03/2017 20:00 - 03/03/2017 21:00
  • Last Updated 05/03/2017 23:16

Good day


Please note we will be performing routine maintenance on the following servers:

srv05.hostserv.co.za
srv19.hostserv.co.za
srv21.hostserv.co.za
srv23.hostserv.co.za
srv27.hostserv.co.za

During the timeframe of the maintenance, customers might expect intermitted connectivity.

We apologise for any inconvenience that this might causes

cPanel Maintenance (Resolved) Medium

Affecting Server - srv07.hostserv.co.za

  • 01/03/2017 23:00 - 02/03/2017 01:00
  • Last Updated 02/03/2017 06:59

Please note that this maintenance has been completed. 


Good day

Please note that we will be completing system upgrades on the following servers:

srv07-srv16.hostserv.co.za

Due to the nature off the upgrades, the MySQL and PHP services may be unavailable intermittently during the maintenance window.

We apologise for any inconvenience this may cause

Thank you

cPanel Maintenance (Resolved) Medium

Affecting Server - srv22s.hostserv.co.za

  • 01/03/2017 22:00 - 01/03/2017 23:00
  • Last Updated 02/03/2017 06:59

Please note that this maintenance has been completed. 


Good day

Please note we will be performing routine maintenance on the following servers:

srv22.hostserv.co.za

During the timeframe of the maintenance, customers might expect intermitted connectivity.

We apologise for any inconvenience that this might cause

cPanel Shared Cluster (Resolved) Medium

Affecting System - cPanel - Shared Cluster

  • 24/02/2017 03:00 - 27/02/2017 08:43
  • Last Updated 23/02/2017 16:40

Please note that we will be conducting maintenance on our Enduser and Reseller cPanel servers on the 24th of Febuary.

Intermittent connectivity may be experienced to these servers during the maintenance window.

We apologise for any inconvenience.

cPanel Maintenance (Resolved) Medium

Affecting Server - srv19r.hostserv.co.za

  • 14/02/2017 00:01 - 15/02/2017 11:22
  • Last Updated 14/02/2017 04:42

Good day

Please note we will be performing routine maintenance for the following server, on the 14th of February 2017 :

srv19.hostserv.co.za

Services will be intermitted during the maintenance window.

We apologise for any inconvenience this may cause

Thank you

cPanel shared environment (Resolved) Medium

Affecting Server - Server 2 (Reseller Server) sharing server7

  • 05/02/2017 23:59 - 06/02/2017 03:00
  • Last Updated 06/02/2017 05:26

Maintenance has bee completed.

Good day

Please note we will be performing scheduled maintenance on the following servers :

srv01.hostserv.co.za                       
srv02.hostserv.co.za          
srv03.hostserv.co.za                     
srv05.hostserv.co.za                       
srv06.hostserv.co.za                       
srv07.hostserv.co.za
srv10.hostserv.co.za         
srv15.hostserv.co.za
srv14.hostserv.co.za
srv16.hostserv.co.za                       
srv18.hostserv.co.za   
srv21.hostserv.co.za
srv22.hostserv.co.za

The maintenance window is between 5/2/17 23:59 - 6/2/17 03:00

We apologise for any inconvenience that this may cause

Thank you

cPanel Hosting (Resolved) Medium

Affecting System - cPanel Hosting

  • 23/01/2017 08:30
  • Last Updated 03/02/2017 12:51

This issue has been resolved

Please note that we are currently having issues with domains that have localserver3.co.za as their NS servers.
This will influance any domains pointing to ns1.localserver3.co.za and ns2.localserver3.co.za.

Scheduled Maintenance: cPanel Maintenance (Resolved) Medium

Affecting System - Shared Linux Hosting Servers

  • 30/12/2016 03:00 - 03/02/2017 14:50
  • Last Updated 29/12/2016 14:09

We will be performing scheduled maintenance on our cPanel Shared hosting Environment,

Customers may experience intermittent connectivity to the servers for the duration of the maintenance window.


Affected servers :

Srv04.hostserv.co.za
Srv10.hostserv.co.za

Srv15.hostserv.co.za
Srv20.hostserv.co.za


Maintenanace Window : Friday 3:00am until Friday 5:00am

cPanel Maintenance (Resolved) Medium

Affecting System - Shared Linux Hosting Servers

  • 27/12/2016 23:30 - 28/12/2016 02:00
  • Last Updated 28/12/2016 04:52

This has been resolved.

Apologies for any inconvenience caused.


Hi,

We will be performing scheduled maintenance on our cPanel Shared hosting Environment,

Customers may experience intermittent connectivity to the servers for the duration of the maintenance window.


Affected servers :
  • srv09.hostserv.co.za
  • srv10.hostserv.co.za
  • srv11.hostserv.co.za
  • srv15.hostserv.co.za
  • srv17.hostserv.co.za
  • srv20.hostserv.co.za


Maintenanace Window : Tuesday 23:30 until Wednesday 02:00




cPanel Maintenance (Resolved) Medium

Affecting System - Shared Linux Hosting Servers

  • 26/12/2016 22:30 - 27/12/2016 03:17
  • Last Updated 23/12/2016 16:37

Hi,

We will be performing scheduled maintenance on our cPanel Shared hosting Environment,

Customers may experience intermittent connectivity to the servers for the duration of the maintenance window.


Affected servers :

  • srv01.hostserv.co.za
  • srv03.hostserv.co.za
  • srv04.hostserv.co.za
  • srv08.hostserv.co.za


Maintenanace Window : Monday 23:30 until Tuesday 02:00




Cpanel Servers (Resolved) Critical

Affecting System - Cpanel Servers

  • 23/12/2016 08:32
  • Last Updated 23/12/2016 09:10

We are currently experiencing connectivity issues on the following servers. Our system administrators are currently attending.
Normal operation will resume shortly.

Affected Servers:

Lnxhostserv21
Lnxhostserv27

cPanel (Resolved) Critical

Affecting System - cPanel servers

  • 14/12/2016 15:38
  • Last Updated 15/12/2016 12:40

This issue has been resolved.
================================


We are currently experiencing connectivity issues on the following servers. Our system administrators are currently attending.
Normal operation will resume shortly.

Affected Servers:

srv27.hostserv.co.za
srv21.hostserv.co.za

Scheduled Maintenance (Resolved) Medium

Affecting Server - srv21s.hostserv.co.za

  • 06/12/2016 05:56 - 06/12/2016 06:11
  • Last Updated 06/12/2016 06:11

We have completed the routine maintenance.

Thank you for your patience.


Please note we would be performing routine maintenance on our cPanel infrastructure to ensure the latest updates are installed and the environment remains secure.

During this time, customers might experience intermitted connectivity to the environment

We apologise for any inconvenience that this may cause

cPanel Maintenance (Resolved) Low

Affecting System - cPanel enduser and reseller

  • 15/11/2016 22:30 - 16/11/2016 14:14
  • Last Updated 14/11/2016 14:36

Please note we would be performing routine maintenance on our cPanel infrastructure to ensure the latest updates are installed and the environment remains secure.

During this time, customers might experience intermitted connectivity to the environment

We apologise for any inconvenience that this may cause

Scheduled Maintenance: Virtual Environment (Resolved) Medium

Affecting System - Virtual Environment

  • 26/08/2016 22:30 - 27/08/2016 03:00
  • Last Updated 08/11/2016 07:03

This has been resolved.

Apologies for any inconvenience caused.


Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.

Maintenance schedule: 26 August 2016 at 22:30

Duration: 3 hours

Affected servers:

Customer VPS's

Shared Hosting - cPanel


Due to the nature of the maintenance, brief periods of service interruption may be experienced.

Scheduled Maintenance: Virtual Environment (Resolved) Medium

Affecting System - Virtual Environment

  • 25/08/2016 22:30 - 26/08/2016 03:00
  • Last Updated 08/11/2016 07:03

This has been resolved.

Apologies for any inconvenience caused.



Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.

Maintenance schedule: 25 August 2016 at 22:30

Duration: 3 hours

Affected servers:

Customer VPS's

Shared Hosting - cPanel


Due to the nature of the maintenance, brief periods of service interruption may be experienced.

Scheduled Maintenance: Virtual Environment (Resolved) Medium

Affecting System - Virtual Environment

  • 28/08/2016 22:30 - 29/08/2016 03:00
  • Last Updated 08/11/2016 07:03

This has been resolved.

Apologies for any inconvenience caused.


Please note that we will be conducting routine update and patching maintenance within our virtual infrastructure.

Maintenance schedule: 28 August 2016 at 22:30
Duration: 3 hours

Affected servers:

Customer VPS's
Shared Hosting - cPanel

Due to the nature of the maintenance, brief periods of service interruption may be experienced.

Routine Maintenance (Resolved) Low

Affecting System - cPanel shared end user and reseller

  • 01/11/2016 23:00 - 02/11/2016 00:30
  • Last Updated 08/11/2016 07:03

This has been resolved.

Apologies for any inconvenience caused.


Please note we will be performing routine maintenance on our cPanel infrastructure to ensure the latest updates are installed and the environment remains secure.

During this time, customers might experience intermitted connectivity to the environment

We apologise for any inconvenience that this may cause

Routine Maintenance (Resolved) Low

Affecting System - cPanel shared end user and reseller

  • 03/11/2016 23:00 - 04/11/2016 00:30
  • Last Updated 08/11/2016 07:03

This has been resolved.

Apologies for any inconvenience caused.


Please note we will be performing routine maintenance on our cPanel infrastructure to ensure the latest updates are installed and the environment remains secure.

During this time, customers might experience intermitted connectivity to the environment

We apologise for any inconvenience that this may cause

Intermittent Connectivity : SRV12 (Resolved) Low

Affecting Server - srv12.hostserv.co.za

  • 24/10/2016 08:54
  • Last Updated 31/10/2016 13:13

We are currently experiencing intermittent connectivity to one of our web servers.

The following server is being affected:

srv12.hostserv.co.za

We apologize for any inconvenience caused.

Intermittent Connectivity (Resolved) Critical

Affecting Server - srv12.hostserv.co.za

  • 24/10/2016 08:59 - 24/10/2016 11:05
  • Last Updated 24/10/2016 09:00

We are currently experiencing intermittent connectivity to one of our web servers.

The following server is being affected:
srv12.hostserv.co.za

We apologize for any inconvenience caused.

Intermittent Connectivity: srv12.hostserv.co. (Resolved) Medium

Affecting Server - srv12.hostserv.co.za

  • 20/10/2016 18:43
  • Last Updated 20/10/2016 18:54

This issue has now been resolved.

Thank you for your patience.


We are currently experiencing intermittent connectivity to the following server:

srv12.hostserv.co.za

Customer websites on this server may experience slow loading times.

Our system administrators are currently investigating.

Apologies for the inconvenience.

Service Interruption (Resolved) Medium

Affecting Server - srv07.hostserv.co.za

  • 20/10/2016 09:34
  • Last Updated 20/10/2016 18:46

This issue has now been resolved.

Thank you for your patience.



We are currently experiencing intermittent connectivity to one of our shared hosting servers.

The following server is being affected:
SRV07.HOSTSERV.CO.ZA

Affected:
Websites

Email

We apologize for any inconvenience caused.

Telephone System (Resolved) Medium

Affecting System - Telephone System

  • 31/07/2016 22:00 - 01/08/2016 07:54
  • Last Updated 01/08/2016 08:13

Maintenance conducted on our telephone system may lead to our call centre being temporarily unavailable.

For support during this timeframe, please feel free to log a ticket via your Client Zone, or email us at ‘[email protected]’.


We apologise for any inconvenience caused.

Resolved on the 01/08/2016 at 07:55

Intermittent Connectivity: srv05.hostserv.co. (Resolved) Medium

Affecting Server - srv05.hostserv.co.za

  • 25/07/2016 12:55
  • Last Updated 25/07/2016 14:18

This issue has now been resolved.

Thank you for your patience.


We are currently experiencing intermittent connectivity to the following server:

srv05.hostserv.co.za

Customer websites on this server may experience slow loading times.

Our system administrators are currently investigating.

Apologies for the inconvenience.

Telephone System (Resolved) High

Affecting System - Telephone System

  • 06/07/2016 11:21
  • Last Updated 06/07/2016 11:47

Thank you for your patience. The telephony issues have been resolved by our upstream provider.



We are currently experiencing issues with our telephone system. Our upstream provider is investigating.

We apologise for the inconvenience caused.

Mx record updated (Resolved) Critical

Affecting Server - srv13.hostserv.co.za

  • 27/06/2016 12:40
  • Last Updated 27/06/2016 12:41

Hi, Chris

Thank you for getting into contact with us. we could definitely assist you with logging into your control panel.

Please follow the below steps to gain access to your control panel:

1) Sign in to your Customer Zone at https://sec.gridhost.co.za/clientarea.php
2) Select “My Service”
3) Once page is loaded , Select “Services”
4) Once page is loaded , Select “My Services”
4) Once page is loaded , Select “View details”
5) Once page is loaded , Scroll to the bottom and select Login to Control panel

If you continue experiencing issues logging in to your control panel you could contact us and we will be more than happy to have another look.

Service Interruption: cPanel Shared Servers (Resolved) Critical

Affecting Server - srv12.hostserv.co.za

  • 14/06/2016 13:08
  • Last Updated 15/06/2016 08:29

Please note that we are carrying out emergency maintenance on the cPanel Linux shared hosting server srv12.hostserv.co.za.

Impact: All services on this server including websites, mail and databases are currently unavailable.

Our engineers are working to resolve this issue in the shortest possible time.

We sincerely apologise for any inconvenience this may cause.



---Update----

The server is back online and we are monitoring it closely to ensure that no further outages are experienced.

Emergency maintenance (Resolved) Medium

Affecting Server - srv12.hostserv.co.za

  • 14/06/2016 13:10 - 14/06/2016 13:13
  • Last Updated 14/06/2016 13:13

Please note one of our hosts, srv12.hostserv.co.za, is currently down for Emergency maintenance.

The server will be back online shortly.

We apologise for any inconvience this may cause

Scheduled maintanence : srv19 (Resolved) Low

Affecting Server - srv19r.hostserv.co.za

  • 01/06/2016 23:00 - 17/06/2016 08:58
  • Last Updated 01/06/2016 12:50

Good day

Please note we will be performing scheduled maintenance on our host server srv19.hostserv.co.za

Customers may experience some intermitted connectivity during this window of maintenance

we apologise for any inconvenience that this may cause

Cpanel Access (Resolved) Low

Affecting Server - srv21s.hostserv.co.za

  • 02/05/2016 05:53
  • Last Updated 02/05/2016 10:18

The updates for srv21.hostserv.co.za have been completed.
All services have returned to normal.


Please note we are currently in the process of updating some components of Cpanel for srv21.hostserv.co.za

Cpanel will be unavailable during the update.

We apologise for any inconvenience that this may cause


Infrastructure Maintenance (Resolved) Medium

Affecting System - Virtual Servers

  • 04/02/2016 23:00 - 05/02/2016 05:00
  • Last Updated 28/04/2016 07:24

UPDATE = Maintenance has been completed

Thank you for your patience.

==============================================================

We will be conducting scheduled maintenance on our Virtual Server Infrastructure. Maintenance will commence on the 4th of February at 23:00 and is expected to be completed on the 5th of February at 05:00. All Virtual Machines will be offline during the maintenance window.

We apologise for any inconvenience this may cause.

Intermittent Connectivity: Shared Hosting Ser (Resolved) Medium

Affecting Other - All Shared Hosting Services

  • 16/08/2015 22:00 - 17/08/2015 02:00
  • Last Updated 27/04/2016 06:43

Maintenance has been successfully completed.

Thank you for your patience.




Please note that we will be carrying out maintenance on all shared hosting services.

Maintenance Schedule:
Monday - 16 August 2015 at 22:00
Duration: 4 hours

Affected Servers:

All Shared Hosting services.

Impact:

Due to the nature of the maintenance, customers may experience intermittent connectivity on Shared Hosting services.

Intermittent Connectivity: hostserv 11 (Resolved) Low

Affecting Server - srv11.hostserv.co.za

  • 27/04/2016 06:14 - 27/04/2016 07:24
  • Last Updated 27/04/2016 06:16

Affected Servers:

Hostserv 11

Impact:

Due to the nature of the outage, customers may experience intermittent connectivity to the cPanel service. Websites should not be affected.

Email Delay (Resolved) High

Affecting System - Outbound Email Firewalls

  • 09/11/2015 13:00
  • Last Updated 12/11/2015 09:01

Our engineers are currently investigating a delay in email delivery via our outbound firewalls.

We will provide an update as soon as we receive additional feedback.

Thank you for your patience while we are getting this resolved.

Delayed Outbound Email (Resolved) Medium

Affecting Server - srv05.hostserv.co.za

  • 05/10/2015 10:45
  • Last Updated 05/10/2015 13:41

Thank you for your patience during this time; the issue have now been resolved.

---------------------------------------------------------


We are currently experiencing issues with outbound email on all of our hosting platforms.

Impact: This can intermittently lead to delays in outbound email.

We do apologise for any inconvenience caused.

Affected servers: All hosting services.

cPanel Shared Servers - Maintenance (Resolved) Critical

Affecting Other - cPanel Shared Servers

  • 02/09/2015 23:00 - 03/09/2015 05:00
  • Last Updated 03/09/2015 04:37



The maintenance has been successfully completed.

Thank you for your patience.

-----------------------------


Please note that we will be carrying out maintenance on the cPanel Linux shared hosting environment.

Maintenance schedule: 
Date: Wednesday 02 September 2015
Time: 23:00 - 2am
Duration: 3 hours

Affected servers:

srv01.hostserv.co.za
srv02.hostserv.co.za
srv04.hostserv.co.za
srv05.hostserv.co.za
srv16.hostserv.co.za
srv17.hostserv.co.za
srv18.hostserv.co.za
srv23.hostserv.co.za
srv24.hostserv.co.za

Impact: Due to the nature of the maintenance server reboots will be required, therefore periods of downtime maybe experienced during the maintenance window.

We sincerely apologise for any inconvenience this may cause.

Emergency Maintenance (Resolved) Medium

Affecting Server - srv12.hostserv.co.za

  • 31/08/2015 06:34
  • Last Updated 31/08/2015 22:22

The emergency maintenance has been completed. Thank you for your patience.




We are currently performing emergency maintenance on the following server:

- srv12.hostserv.co.za

We apologise for any inconvenience caused.

Scheduled Maintenance: Shared Hosting Service (Resolved) Medium

Affecting Other