System email delay (In Progress)
  • Priority - High
  • We are experiencing delays in the sending of all system emails.  We apologise for the inconvenience and are working tirelessly to resolve this issue. Thank you for your understanding and continued support.


    Please note that this does not affect customer mailboxes.
     

  • Date - 13/01/2020 08:08
  • Last Updated - 14/01/2020 08:00
Billing: Invoicing Error (In Progress)
  • Priority - High
  • Affecting System - Billing

  • Due to a system error a number of invoices were generated for cancelled/inactive services this morning.

    These invoices may be for services purchased through WebAfrica, Gridhost or 1-Grid. 

    We would like to assure you that we are working to reverse this error and that we are in the process of cancelling the incorrect invoices.


    Please ignore the invoice email(s) which you received for these services.
     

     

  • Date - 10/01/2020 08:43
  • Last Updated - 10/01/2020 09:28