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Live Chat

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086 000 9584

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Support

Please visit our Knowledge Base for assistance

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Submit a Support Ticket

our business hours

Sales:
Monday - Friday 8 am – 5 pm

Billing:
Monday - Friday 7 am – 5 pm

Hosting:
Monday - Sunday 6 am – midnight
Domains:
Monday - Friday 8 am – 5 pm

Live Chat:
Monday - Friday 8 am – 5 pm
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Please Note

For instant re-activation of suspended services, you can login to your Customer Zone to view and pay outstanding invoices via credit card, cheque card or instant EFT.

Important Note: Manual EFT payments will result in allocation delays. Please use Instant EFT or Credit Card payments for instant re-activation.

"Why am I getting suspension notifications if I have a debit order or credit card with you?"

  • You may have a debit order with us but the mandate needs to be authorised by you.
  • Your payment method may have been reset after a previous failed debit order attempt.
  • We no longer have your card or debit order details.
  • Your credit card may have expired.

Please visit your Customer Zone to verify this information.

Click 'Forgot Password?' to have your details reset.

Our banking details (Possible Delayed Payment Allocations):
Payment Reference: (Customer Code)
Account Holder: Gridhost
Bank: Standard Bank
Account Number: 072987979
Branch Code: 051001

Please do not send your proof of payment to us. Your services will automatically be reactivated when you use the correct reference with your payment.