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Domains

Web Hosting

VPS & Dedicated server

Email Hosting

What is an EPP code? or Authorization Key?
This is a code provided by your old registrar and applies to international domain names (.com, .net, .org, .mobi, etc..). 1-grid requires this key in order to transfer your domain from your previous host and to complete your registration and transfer required by your new registrar to complete a registration transfer.

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How do I register a domain?
You can now register your domain directly from our website. What do we offer? Well, just about everything to suit your brand or to make your domain name really personal. From .co.za to .guru and even .sexy. Visit our domains page, check for availability, and order your domain today. A helpful tip is to add the domain to your hosting control panel first. If you have an existing account with us then please login to your customer zone to ensure all your services are consolidated onto one profile.
How do I transfer my .com domain to 1-grid
We try to make the process as easy as possible. Here are the steps you need to follow in order to transfer your .com domain to 1-grid.

  1. Phone your previous host and obtain your EPP Key Code or Domain Authorization Key
  2. After you’ve placed your order with 1-grid, email support@1-grid.com with your EPP key
  3. We will initiate the transfer
  4. Phone your previous host and tell them to accept the transfer

IMPORTANT: It can take from 5 – 7 days to transfer your .com domain.

What is an EPP code? or Authorization Key?
To transfer a domain to 1-grid you will need to follow these steps: – Place an order for it via the website or your customer zone. – A transfer ticket will be sent to the “registrant email”. You can confirm what the email address is here. Please check the spam/junk folders if you do not see it in your inbox.

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How do I obtain an auth/EPP code for my domain name?
An Authorisation Code or EPP Key is an extra form of security that is used when transferring high-level domains e.g. .com, .net, etc. from one ISP to another. Please note, a Authorisation Code or EPP Key is NOT required for a .co.uk domain. • It is a unique key and is different for each domain • The unique key is a alphanumeric code • There is a life span on the Authorisation Code or EPP Key Read More
What is a subdomain name? How do I create and delete one?
A subdomain is a second website, with its own unique content, but there is no new domain name. Instead, you use an existing domain name and change the www to another name. The subdomain name looks like forums.domain.com, help.domain.com, help2.domain.com (assuming you already host domain.com).
Read More
Find my public Internet IP
There are multiple ways to find your internet ip address.
The fastest would be is to go to this link: https://www.google.com/search?q=internet+ip
Go to google.co.za and search for: internet ip
How to manage your hosting account
We have made it super easy for you to add email accounts, upload website files, redirect your website, etc.From our website, login to your customer zone.

1. Click on SERVICES in the middle of the page.
Read More

What is the difference between a VPS and a Dedicated Server
With a VPS the resources of the server will be split between different websites or hosting accounts. Virtual Private Servers have both high end and low end options available. VPS servers usually have one or two hosting environments you can choose from, so they lack the absolute customization of dedicated hosts.

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How do I log into my VPS
Your VPS details will have been emailed to you on purchase. If you have lost these details, you can recover them in your Customer Zone.

Depending on the operating system of your VPS, you can log in as follows:
Log in to your Windows server 1. Click on “Start -> Run”
Read More

How to log into your Business VPS
To be able to log into the WHM of your Business VPS you first need to get the login details. To get your login details you can either view the email we have sent you with your login details or you can do the following:

Log into the customer zone:
Read More

Setup your CentOS Cloud
These CentOS articles will take you from a ‘barebones’ CentOS 5.1 Cloud to a secured and up to date Cloud ready for your server software (or whatever you use the Cloud for).

Not only that, you will have a better understanding of what is going on and, more importantly, why it’s going on.
Read More

How to Add a Package in WHM
To proceed with this tutorial, you will need to be logged into the WHM of your Business VPS server.

If you are unsure on how to log into your WHM, please view the following article on our Knowledgebase: How to log into your Business VPS

A hosting Package is a blueprint for a Hosting Account.
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Creating email accounts
There’s more than one way to create an email account but the method depends on the package you have.For Website Panel (Windows package) please view this article.

For cPanel (Linux package) please view this article.

If you are making use of the cPanel platform then there is another way you are able to create email accounts and that is via your customer zone.
Read More

The differences between POP and IMAP
POP3 and IMAP are two different protocols (methods) used to access email.

Of the two, IMAP is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a PC, a tablet, smartphone, or other mobile device. IMAP will sync the account across all devices to ensure that you do not miss anything. When creating new folders to manage your mailbox accordingly on one device, it will reflect on the others once they have been synced (updated).
Read More

Set up email in Outlook 2010/2016
There are two methods of setting up your email address. You could either set it up by allowing Outlook to search for the relevant settings automatically or you could go the manual route.

In Outlook you will need to Click on “File” and then “Add Account”
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Email Spoofing and how to protect against it
What is email spoofing?
Spoofing is when an email which has been sent to someone by a specific person where the details have been disguised to hide the actual details from who the email was sent.

Example:
If you receive an email sent to yourself from yourself or if someone receives an email from you where you have not sent the actual email yourself. Or even you receiving an email form a friend or company where the email hasn’t even been sent by them. then “Add Account”
Read More

Office 365 – POP and IMAP account settings
You can use POP or IMAP to access many different types of accounts, including Office 365 and Outlook.com. If you have an email account with an Internet Service Provider (ISP), you can use one of these two account types to access your email.

Most accounts use IMAP, but a few may use POP. You’ll need a variety of settings before you start to setup your account, including incoming and outgoing mail server names, ports, and SSL settings. For many popular email account types, you can find those settings in our POP and IMAP server name reference. If your email provider isn’t listed there, contact your ISP’s technical support or your email administrator.ount”
Read More

How do I view my invoices?
To view your invoices log in to your account using your email and password. We send all invoices to the registered email address on your account. Get more detailed instructions.
What is a reactivation fee?
We charge a reactivation fee of R50 if your account has been suspended for more than 7 days due to non-payment or breach of our Acceptable Use Policy.
I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
How do I view my invoices?
To view your invoices log in to your account using your email and password. We send all invoices to the registered email address on your account. Get more detailed instructions.
What is a reactivation fee?
We charge a reactivation fee of R50 if your account has been suspended for more than 7 days due to non-payment or breach of our Acceptable Use Policy.
I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.

please select a option below:

Domains

Web Hosting

VPS & Dedicated server

Email Hosting

How do I transfer my existing domain to 1-grid?
Great to have you on board! The process of transferring a domain to 1-grid depends on the extension of the domain name (e.g. .com or .co.za). The following knowledge base articles may be helpful:

If you need help, please contact our friendly domains team using one of the options below and they’ll be happy to assist!

How do I register a domain?
You can now register your domain directly from our website. What do we offer? Well, just about everything to suit your brand or to make your domain name really personal. From .co.za to .guru and even .sexy. Visit our domains page, check for availability, and order your domain today. A helpful tip is to add the domain to your hosting control panel first. If you have an existing account with us then please login to your customer zone to ensure all your services are consolidated onto one profile.
How do I obtain an 'auth code' or 'EPP key' for my domain name?
An Authorisation Code or EPP Key is an extra form of security that is used when transferring some domains (e.g. .com, .net, etc.) from one web hosting company to another. You may require a code to move a domain from/to 1-grid. The code is valid for a limited time when issued. Get more details on authorisation codes here.

Thinking of leaving 1-grid? We’re sorry to hear that. If there’s something we can do to keep you, please contact support and we’ll see if we can help. If you need an authorisation code to move your domain away, you need to contact our domains team using one of the options below.

I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
What is a subdomain? How do I create and delete one?
A subdomain is a secondary name you can use, for example, to have different websites for territories or functions. You don’t need to pay a registration fee for subdomains, as you already own the domain. You could, for example, have “forums.yourdomain.co.za” or “help.yourdomain.co.za” instead, or the more common “www.yourdomain.co.za”. You can get more information on how to configure a subdomain here.
How do I find my public Internet IP?
There are multiple ways to find your internet ip address.

The fastest would be is to go to this link: https://www.google.com/search?q=internet+ip

Go to google.co.za and search for: internet ip

How to manage your hosting account
We have made it super easy for you to add email accounts, upload website files, redirect your website, etc.

From our website, login to your customer zone.

1. Click on SERVICES in the middle of the page.

Read More

I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
What is the difference between a VPS and a Dedicated Server?
A VPS (or a ‘Virtual Private Server’) is just like a dedicated server, but instead of having a dedicated piece of hardware, each server is divided up into ‘virtual’ servers so you share the same hardware with other customers. Each customer has their own operating system so you get the benefits of a virtual server, at a fraction of the cost. With a VPS the resources of the server will be split between different websites or hosting accounts. VPS packages come in various sizes depending on your requirements and you can choose your operating system just like with dedicated servers. Read more about VPS and Dedicated Servers
How do I log into my VPS?
Your VPS details will have been emailed to you upon purchase. If you have lost these details, you can recover them in your Customer Zone. Depending on the operating system of your VPS, you can log in as follows: Log in to your Windows server 1. Click on “Start -> Run” Read More
How to log into your Business VPS?
To log in to the WHM of your Business VPS, you first need to get the login details. To get your login details you can either view the email we have sent you with your login details or you can do the following: Log into the customer zone: Read More
How to Add a Package in WHM?
To proceed with this tutorial, you will need to be logged in to the WHM of your Business VPS server. If you are unsure on how to log in to your WHM, please view the following article on our Knowledge base: How to log into your Business VPS A hosting Package is a blueprint for a Hosting Account. Read More
I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
Why am I not ranking on Google?
Google’s little spiders crawl the internet, assessing all content and will index your site based on a set of factors. In fact, there are many factors that are taken into consideration by Google when indexing and ranking sites. Factors such as industry, age of website and the search engine optimisation (SEO) features are among them. So if your site is brand new, it can often take a few months to start ranking for keywords. You definitely will be listed on Google in time. A higher ranking takes time and constant effort.

Find out more about our website design service

Need a tool to help you with SEO and improving your website conversion?

How do I log in to my 1-grid-designed website’s dashboard?
You can log in to your website by going to your domain name and adding /login to the end. An example would be http://yourdomainname.co.za/login

You will be prompted for your username and password. Enter the username and password supplied to you by 1-grid and click Login. Make sure you use the correct username and password.

You will be directed to the Dashboard where you may now manage and update your content.

I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.

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Monday – Friday 8 am – 5 pm

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