how can we help you?
We’ve got all the answers right here. Choose the subject you need assistance with:
sales
billing
hosting & domains
web design
other
What is an EPP code? or Authorization Key?
How do I register a domain?
How do I transfer my .com domain to 1-grid
- Phone your previous host and obtain your EPP Key Code or Domain Authorization Key
- After you’ve placed your order with 1-grid, email support@1-grid.com with your EPP key
- We will initiate the transfer
- Phone your previous host and tell them to accept the transfer
IMPORTANT: It can take from 5 – 7 days to transfer your .com domain.
What is an EPP code? or Authorization Key?
How do I obtain an auth/EPP code for my domain name?
What is a subdomain name? How do I create and delete one?
Read More
Find my public Internet IP
The fastest would be is to go to this link: https://www.google.com/search?q=internet+ip
Go to google.co.za and search for: internet ip
How to manage your hosting account
1. Click on SERVICES in the middle of the page.
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What is the difference between a VPS and a Dedicated Server
How do I log into my VPS
Depending on the operating system of your VPS, you can log in as follows:
Log in to your Windows server 1. Click on “Start -> Run”
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How to log into your Business VPS
Log into the customer zone:
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Setup your CentOS Cloud
Not only that, you will have a better understanding of what is going on and, more importantly, why it’s going on.
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How to Add a Package in WHM
If you are unsure on how to log into your WHM, please view the following article on our Knowledgebase: How to log into your Business VPS
A hosting Package is a blueprint for a Hosting Account.
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Creating email accounts
For cPanel (Linux package) please view this article.
If you are making use of the cPanel platform then there is another way you are able to create email accounts and that is via your customer zone.
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The differences between POP and IMAP
Of the two, IMAP is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a PC, a tablet, smartphone, or other mobile device. IMAP will sync the account across all devices to ensure that you do not miss anything. When creating new folders to manage your mailbox accordingly on one device, it will reflect on the others once they have been synced (updated).
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Set up email in Outlook 2010/2016
In Outlook you will need to Click on “File” and then “Add Account”
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Email Spoofing and how to protect against it
Spoofing is when an email which has been sent to someone by a specific person where the details have been disguised to hide the actual details from who the email was sent.
Example:
If you receive an email sent to yourself from yourself or if someone receives an email from you where you have not sent the actual email yourself. Or even you receiving an email form a friend or company where the email hasn’t even been sent by them. then “Add Account”
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Office 365 – POP and IMAP account settings
Most accounts use IMAP, but a few may use POP. You’ll need a variety of settings before you start to setup your account, including incoming and outgoing mail server names, ports, and SSL settings. For many popular email account types, you can find those settings in our POP and IMAP server name reference. If your email provider isn’t listed there, contact your ISP’s technical support or your email administrator.ount”
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1-grid bank details
Payment Reference: [please use your Client ID; e.g. “00000”]
Account Holder: Gridhost Services (PTY) LTD
Bank: Nedbank
Account Number: 1164 055 305
Universal code for EFTs: 19 87 65
Swift address: NEDSZAJJ
Branch Code: 12 32 09
Account Type: Current
If paying by EFT, you must use your client ID (which you can find on your invoice or in the customer zone) as the payment reference to ensure that it is allocated to your account automatically. If you have made payment with an incorrect reference, please contact our billing team for assistance.
How do I view my invoices?
What is a reactivation fee?
I have another question
1-grid bank details
Payment Reference: [please use your Client ID; e.g. “00000”]
Account Holder: Gridhost Services (PTY) LTD
Bank: Nedbank
Account Number: 1164 055 305
Universal code for EFTs: 19 87 65
Swift address: NEDSZAJJ
Branch Code: 12 32 09
Account Type: Current
If paying by EFT, you must use your client ID (which you can find on your invoice or in the customer zone) as the payment reference to ensure that it is allocated to your account automatically. If you have made payment with an incorrect reference, please contact our billing team for assistance.
How do I view my invoices?
What is a reactivation fee?
I have another question
please select a option below:
Domains
Web Hosting
VPS & Dedicated server
Email Hosting
How do I transfer my existing domain to 1-grid?
- How do I transfer my .com domain to 1-grid?
- How do I transfer my .co.za domain to 1-grid?
- How do I obtain an auth/EPP code for my domain name?
If you need help, please contact our friendly domains team using one of the options below and they’ll be happy to assist!
How do I register a domain?
How do I obtain an 'auth code' or 'EPP key' for my domain name?
Thinking of leaving 1-grid? We’re sorry to hear that. If there’s something we can do to keep you, please contact support and we’ll see if we can help. If you need an authorisation code to move your domain away, you need to contact our domains team using one of the options below.
I have another question
What is a subdomain? How do I create and delete one?
How do I find my public Internet IP?
The fastest would be is to go to this link: https://www.google.com/search?q=internet+ip
Go to google.co.za and search for: internet ip
How to manage your hosting account
From our website, login to your customer zone.
1. Click on SERVICES in the middle of the page.
I have another question
What is the difference between a VPS and a Dedicated Server?
How do I log into my VPS?
How to log into your Business VPS?
How to Add a Package in WHM?
I have another question
How do I creating email accounts?
For cPanel (Linux package) please view this article.
If you are making use of the cPanel platform then there is another way you are able to create email accounts and that is via your customer zone.
The differences between POP and IMAP
Of the two, IMAP is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a PC, a tablet, smartphone, or another mobile device. IMAP will sync the account across all devices to ensure that you do not miss anything. When creating new folders to manage your mailbox accordingly on one device, it will reflect on the others once they have been synced (updated).
How do I set up my email in Outlook 2010 / 2016?
In Outlook you will need to click on “File” and then “Add Account”.
How do I set up email for Office 365 (POP and IMAP settings)?
Most accounts use IMAP, but a few may use POP. You’ll need a variety of settings before you start to set up your account, including incoming and outgoing mail server names, ports, and SSL settings. For many popular email account types, you can find those settings in our POP and IMAP server name reference. If your email provider isn’t listed there, contact your ISP’s technical support or your email administrator”.
I have another question
Why am I not ranking on Google?
Find out more about our website design service
Need a tool to help you with SEO and improving your website conversion?
How do I log in to my 1-grid-designed website’s dashboard?
You will be prompted for your username and password. Enter the username and password supplied to you by 1-grid and click Login. Make sure you use the correct username and password.
You will be directed to the Dashboard where you may now manage and update your content.
I have another question
get in touch with our team
Please tell us above what you want to contact us about.
Knowledge Base
Call Us
021 200 1200
please select your issue above first
operating hours
SALES:
Monday – Friday 8 am – 5 pm
BILLING:
Monday – Friday 7 am – 5 pm
HOSTING:
Monday – Sunday 6 am – midnight
DOMAINS:
Monday – Friday 8 am – 5 pm
LIVE CHAT:
Monday – Friday 8 am – 5 pm
