how can we help you?
We’ve got all the answers right here. Choose the subject you need assistance with:
sales
billing
hosting & domains
web design
other
1-grid Bank Details
Payment Reference: [please use your Client ID; e.g. “00000”]
Account Holder: Gridhost Services (PTY) LTD
Bank: Nedbank
Account Number: 1164 055 305
Universal code for EFTs: 19 87 65
Swift address: NEDSZAJJ
Branch Code: 12 32 09
Account Type: Current
If paying by EFT, you must use your client ID (which you can find on your invoice or in the customer zone) as the payment reference to ensure that it is allocated to your account automatically. If you have made payment with an incorrect reference, please contact our billing team for assistance.
View your invoices
What is a re-activation fee?
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please select a option below:
Domains
Web Hosting
VPS & Dedicated server
Email Hosting
I want to transfer my existing domain to 1-grid...
- How do I transfer my .com domain to 1-grid?
- How do I transfer my .co.za domain to 1-grid?
- How do I obtain an auth/EPP code for my domain name?
If you need help, please contact our friendly domains team using one of the options below and they’ll be happy to assist!
How do I register a domain?
How do I obtain an 'auth code' or 'EPP key' for my domain name?
Thinking of leaving 1-grid? We’re sorry to hear that. If there’s something we can do to keep you, please contact support and we’ll see if we can help. If you need an authorisation code to move your domain away, you need to contact our domains team using one of the options below.
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What is a subdomain? How do I create and delete one?
Find my public Internet IP
How to manage your hosting account
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What is the difference between a VPS and a Dedicated Server?
With a VPS the resources of the server will be split between different websites or hosting accounts. VPS packages come in various sizes depending on your requirements and you can choose your operating system just like with dedicated servers.
How do I log into my VPS?
Depending on the operating system of your VPS, you can log in as follows:
Log in to your Windows server 1. Click on “Start -> Run”
How to log into your Business VPS?
Log into the customer zone:
How to Add a Package in WHM?
If you are unsure on how to log into your WHM, please view the following article on our Knowledgebase: How to log into your Business VPS
A hosting Package is a blueprint for a Hosting Account.
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Creating email accounts
For cPanel (Linux package) please view this article.
If you are making use of the cPanel platform then there is another way you are able to create email accounts and that is via your customer zone.
The differences between POP and IMAP
Of the two, IMAP is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a PC, a tablet, smartphone, or other mobile device. IMAP will sync the account across all devices to ensure that you do not miss anything. When creating new folders to manage your mailbox accordingly on one device, it will reflect on the others once they have been synced (updated).
Set up email in Outlook 2010 / 2016
In Outlook you will need to Click on “File” and then “Add Account”
Setting up E-mail for Office 365 (POP and IMAP settings)
Most accounts use IMAP, but a few may use POP. You’ll need a variety of settings before you start to setup your account, including incoming and outgoing mail server names, ports, and SSL settings. For many popular email account types, you can find those settings in our POP and IMAP server name reference. If your email provider isn’t listed there, contact your ISP’s technical support or your email administrator”
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Why am I not ranking on Google?
Find out more about our website design service
Need a tool to help you with SEO and improving your website conversion?
How to login to my 1-grid designed website’s dashboard
- You can login to your website by going to your domain name and adding /login to then end. An example would be http://yourdomainname.co.za/login
- You will be prompted for your username and password. Enter the username and password supplied to you by 1-grid and click Login. Make sure you use the correct username and password.
- You will be directed to the Dashboard where you may now manage and update your content.
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Knowledge Base
Visit our Knowledge Base for useful articles
Call Us
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021 200 1200
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operating hours
SALES:
Monday – Friday 8 am – 5 pm
BILLING:
Monday – Friday 7 am – 5 pm
HOSTING:
Monday – Sunday 6 am – midnight
DOMAINS:
Monday – Friday 8 am – 5 pm
LIVE CHAT:
Monday – Friday 8 am – 5 pm
