Network 
Self-Help
Customer LoginOur most popular help topics!
We've got all the answers right here. Choose the subject you need assistance with:
To view your invoices log in to your account using your email and password. We send all invoices to the registered email address on your account. Get more detailed instructions.
We charge a reactivation fee of R50 if your account has been suspended for more than 7 days due to non-payment or breach of our Acceptable Use Policy.
No problem! Please contact us using one of the options below, and we’re happy to help.
Great to have you on board! The process of transferring a domain to 1-grid depends on the extension of the domain name (e.g. .com or .co.za). The following knowledge base articles may be helpful:
- How do I transfer my .com domain to 1-grid?
- How do I transfer my .co.za domain to 1-grid?
- How do I obtain an auth/EPP code for my domain name?
If you need help, please contact our friendly domains team using one of the options below and they’ll be happy to assist!
You can now register your domain directly from our website. What do we offer? Well, just about everything to suit your brand or to make your domain name really personal. From .co.za to .guru and even .sexy. Visit our domains page, check for availability, and order your domain today. A helpful tip is to add the domain to your hosting control panel first. If you have an existing account with us then please login to your customer zone to ensure all your services are consolidated onto one profile.
An Authorisation Code or EPP Key is an extra form of security that is used when transferring some domains (e.g. .com, .net, etc.) from one web hosting company to another. You may require a code to move a domain from/to 1-grid. The code is valid for a limited time when issued. Get more details on authorisation codes here.
Thinking of leaving 1-grid? We’re sorry to hear that. If there’s something we can do to keep you, please contact support and we’ll see if we can help. If you need an authorisation code to move your domain away, you need to contact our domains team using one of the options below.
A subdomain is a secondary name you can use, for example, to have different websites for territories or functions. You don’t need to pay a registration fee for subdomains, as you already own the domain. You could, for example, have “forums.yourdomain.co.za” or “help.yourdomain.co.za” instead, or the more common "www.yourdomain.co.za". You can get more information on how to configure a subdomain here.
There are multiple ways to find your internet ip address.
The fastest would be is to go to this link: https://www.google.com/search?q=internet+ip
Go to google.co.za and search for: internet ip
We have made it super easy for you to add email accounts, upload website files, redirect your website, etc.
1. From our website, login to your customer zone.
Click on SERVICES in the middle of the page. Read More
A VPS (or a 'Virtual Private Server') is just like a dedicated server, but instead of having a dedicated piece of hardware, each server is divided up into 'virtual' servers so you share the same hardware with other customers. Each customer has their own operating system so you get the benefits of a virtual server, at a fraction of the cost. With a VPS the resources of the server will be split between different websites or hosting accounts. VPS packages come in various sizes depending on your requirements and you can choose your operating system just like with dedicated servers. Read more about VPS and Dedicated Servers
Your VPS details will have been emailed to you upon purchase. If you have lost these details, you can recover them in your Customer Zone. Depending on the operating system of your VPS, you can log in as follows: Log in to your Windows server 1. Click on "Start -> Run" Read More
To log in to the WHM of your Business VPS, you first need to get the login details. To get your login details you can either view the email we have sent you with your login details or you can do the following: Log into the customer zone: Read More
To proceed with this tutorial, you will need to be logged in to the WHM of your Business VPS server. If you are unsure on how to log in to your WHM, please view the following article on our Knowledge base: How to log into your Business VPS A hosting Package is a blueprint for a Hosting Account. Read More
There's more than one way to create an email account, but the method depends on the package you have. For Website Panel (Windows package) please view this article.
For cPanel (Linux package) please view this article.
If you are making use of the cPanel platform then there is another way you are able to create email accounts and that is via your customer zone.
POP3 and IMAP are two different protocols (methods) used to access email.
Of the two, IMAP is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a PC, a tablet, smartphone, or another mobile device. IMAP will sync the account across all devices to ensure that you do not miss anything. When creating new folders to manage your mailbox accordingly on one device, it will reflect on the others once they have been synced (updated).
There are two methods of setting up your email address. You could either set it up by allowing Outlook to search for the relevant settings automatically or you could go the manual route.
In Outlook you will need to click on "File" and then "Add Account".
You can use POP or IMAP to access many different types of accounts, including Office 365 and Outlook.com. If you have an email account with an Internet Service Provider (ISP), you can use one of these two account types to access your email.
Most accounts use IMAP, but a few may use POP. You'll need a variety of settings before you start to set up your account, including incoming and outgoing mail server names, ports, and SSL settings. For many popular email account types, you can find those settings in our POP and IMAP server name reference. If your email provider isn’t listed there, contact your ISP’s technical support or your email administrator”.
You can use POP or IMAP to access many different types of accounts, including Office 365 and Outlook.com. If you have an email account with an Internet Service Provider (ISP), you can use one of these two account types to access your email.
Most accounts use IMAP, but a few may use POP. You'll need a variety of settings before you start to set up your account, including incoming and outgoing mail server names, ports, and SSL settings. For many popular email account types, you can find those settings in our POP and IMAP server name reference. If your email provider isn't listed there, contact your ISP's technical support or your email administrator".
Google's little spiders crawl the internet, assessing all content and will index your site based on a set of factors. In fact, there are many factors that are taken into consideration by Google when indexing and ranking sites. Factors such as industry, age of website and the search engine optimisation (SEO) features are among them. So if your site is brand new, it can often take a few months to start ranking for keywords. You definitely will be listed on Google in time. A higher ranking takes time and constant effort.
Find out more about our website design service
Need a tool to help you with SEO and improving your website conversion?
You can log in to your website by going to your domain name and adding /login to the end. An example would be http://yourdomainname.co.za/login
You will be prompted for your username and password. Enter the username and password supplied to you by 1-grid and click Login. Make sure you use the correct username and password.
You will be directed to the Dashboard where you may now manage and update your content.
Get in touch with our team
Please tell us above what you want to contact us about.
Leave your details
Leave your details and we will be in touch shortly
1-grid Operating hours
Call us! We have an awesome support team and when you call us, you'll get to talk to one of them!
SALES
Monday – Friday 8 am – 5 pm
BILLING
Monday – Friday 8 am – 5 pm
HOSTING
Monday – Friday 8 am – 5 pm
Saturday – Sunday 8 am – 5 pm
LIVE CHAT
Monday – Friday 8 am – 5 pm
