how can we help you?

We’ve got all the answers right here. Choose the subject you need assistance with:



hosting & domains

web design


1-grid Bank Details
We strongly recommend using one of our instant payment methods such as SnapScan, MasterPass, InstantEFT or credit card for instant activation. If you need to pay us using EFT, please use the following details:

Payment Reference: [please use your Client ID; e.g. “00000”]
Account Holder: Gridhost Services (PTY) LTD
Bank: Nedbank
Account Number: 1164 055 305
Universal code for EFTs: 19 87 65
Swift address: NEDSZAJJ
Branch Code: 12 32 09
Account Type: Current

If paying by EFT, you must use your client ID (which you can find on your invoice or in the customer zone) as the payment reference to ensure that it is allocated to your account automatically. If you have made payment with an incorrect reference, please contact our billing team for assistance.

View your invoices
To view your invoices log in to your account using your e-mail and password. We send all invoices to the registered e-mail address on your account. Get more detailed instructions.
What is a re-activation fee?
We charge a re-activation fee of R50 if your account has been suspended for more than 7 days due to non-payment or breach of our Acceptable Use Policy.
I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.

please select a option below:


Web Hosting

VPS & Dedicated server

Email Hosting

I want to transfer my existing domain to 1-grid...
Great to have you board! The process of transferring a domain to 1-grid depends on the extension of the domain name (e.g. .com or The following knowledge base articles may be helpful:

If you need help, please contact our friendly domains team using one of the options below and they’ll be happy to assist!

How do I register a domain?
You can now register your domain directly from our website. What do we offer? Well, just about everything to suit your brand or to make your domain name really personal. From to .guru and even .sexy. Visit our domains page, check for availability, and order your domain today. A helpful tip is to add the domain to your hosting control panel first. If you have an existing account with us then please login to your customer zone to ensure all your services are consolidated onto one profile.
How do I obtain an 'auth code' or 'EPP key' for my domain name?
An Authorisation Code or EPP Key is an extra form of security that is used when transferring some domains (e.g. .com, .net, etc.) from one web hosting company to another. You may require a code to move a domain from/to 1-grid. The code is valid for al limited time when issue. You can get more details on authorisation codes.

Thinking of leaving 1-grid? We’re sorry to hear that. If there’s something we can do to keep you, please contact support and we’ll see if we can help. If you need an authorisation code to move your domain away, you need to contact our domains team using one of the options below.

I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
What is a subdomain? How do I create and delete one?
A subdomain is a secondary name you can use, for example to have different websites for territories or functions. You don’t need to pay a registration fee for subdomains, as you already own the domain. You could for example have “” or “” instead or the more common “”. You can get more information on how to configure a sub-domain here.
Find my public Internet IP
There are multiple ways to find your internet ip address. The fastest would be is to go to this link: Go to and search for: internet ip
How to manage your hosting account
We have made it super easy for you to add email accounts, upload website files, redirect your website, etc.From our website, login to your customer zone. 1. Click on SERVICES in the middle of the page. Read More
I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
What is the difference between a VPS and a Dedicated Server?
A VPS (or a ‘Virtual Private Server’) is just like a dedicated server, but instead of having a dedicated piece of hardware, each server is divided up into ‘virtual’ servers so you share the same hardware with other customers. Each customer has their own operating system so you get the benefits of a virtual server, at a fraction of the cost.

With a VPS the resources of the server will be split between different websites or hosting accounts. VPS packages come in various sizes depending on your requirements and you can choose your operating system just like with dedicated servers.

Read more about VPS and Dedicated Servers

How do I log into my VPS?
Your VPS details will have been emailed to you on purchase. If you have lost these details, you can recover them in your Customer Zone.

Depending on the operating system of your VPS, you can log in as follows:
Log in to your Windows server 1. Click on “Start -> Run”

Read More

How to log into your Business VPS?
To be able to log into the WHM of your Business VPS you first need to get the login details. To get your login details you can either view the email we have sent you with your login details or you can do the following:

Log into the customer zone:

Read More

How to Add a Package in WHM?
To proceed with this tutorial, you will need to be logged into the WHM of your Business VPS server.

If you are unsure on how to log into your WHM, please view the following article on our Knowledgebase: How to log into your Business VPS

A hosting Package is a blueprint for a Hosting Account.

Read More

I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.
Why am I not ranking on Google?
Google’s little spiders crawl the internet, assessing all content and will index your site based on a set of factors. In fact, there are many factors that are taken into consideration by Google when indexing and ranking sites. Factors such as industry, age of website and the search engine optimisation (SEO) features are among them. So if your site is brand new, it can often take a few months to start ranking for keywords. You definitely will be listed on Google in time. A higher ranking takes time and constant effort.

Find out more about our website design service

Need a tool to help you with SEO and improving your website conversion?

How to login to my 1-grid designed website’s dashboard
  1. You can login to your website by going to your domain name and adding /login to then end. An example would be
  2. You will be prompted for your username and password. Enter the username and password supplied to you by 1-grid and click Login. Make sure you use the correct username and password.
  3. You will be directed to the Dashboard where you may now manage and update your content.
I have another question
No problem! Please contact us using one of the options below, and we’re happy to help.

get in touch with our team

Please tell us above what you want to contact us about.

Knowledge Base

Visit our Knowledge Base for useful articles

Call Us

click to view number

021 200 1200

please select your issue above first

operating hours


Monday – Friday 8 am – 5 pm


Monday – Friday 7 am – 5 pm


Monday – Sunday 6 am – midnight


Monday – Friday 8 am – 5 pm


Monday – Friday 8 am – 5 pm

close button

can people find you online?

Quickly type your brand or business’ name into the Google search bar. Can’t find your website? It’s time to get one!

read more

get online with us

30% OFF R219/month

website builder

build your own website
boost your business


SSL Certificate

protect your website today