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Unable to receive emails- What to check

This guide provides you with information on what to check should you not be receiving emails in your webmail inbox.



There are several reasons why you might be unable to receive emails. In this article, we will look at a few of these reasons, as well as provide possible solutions. 



Is your domain’s DNS pointed correctly for email routing?


You have recently transferred from a different host or maybe moved from one hosting platform to another internally  you would need to make sure that your domain points to this current package for it’s emails.



Step1- Type cmd on the Start menu to open a Command Prompt. 



Step 2 – Type ping mail.yourdomain.co.za


** replace mail.yourdomain.co.za with your actual domain name


Step 3 – Confirm this is the same as the IP address within your cPanel.



Is your email account over the disk space?


Each domain email account is created with a set quota. This quota was set when you created the email account in your account’s control panel. The quota can be set to a fixed size or unlimited. 

The most common reason incoming emails are not being received is that the email account has exceeded its quota. 





To resolve this, simply increase the amount of disk quota for that email account. 




Is email routing setup correctly in your cPanel?


Domain emails hosted on the local hosting account must route their email locally. 



Step 1- Click on email routing in your cPanel.



Step 2 – Change the setting to Local should it  be set on anything else.


 TIP: Should you still be experiencing issues receiving emails in your webmail inbox you may contact our Support Center by clicking here.


Updated on January 24, 2023

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