Log in to your account.Sign in with the email address and password listed on your account. We usually send all communications to this address.

Click on the Services drop-down and select ‘Spam Firewall’.

Find the service you wish to manage and click ‘Login to Web Interface’.

You will now be taken to Spam Experts. This is the dashboard you are to use for managing your firewall.

Click on ‘Incoming’

Select some criteria to make your search more accurate.

Click ‘Start Search’ to locate the emails.

You will now be able to view all incoming emails that reached our firewall and see whether it has been delivered or blocked for some reason.

Should there be a legitimate email that was blocked, you can check the box on the left of the message and select to deliver the email or train the firewall to accept such emails in the future.