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Suspensions

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If your service has been suspended, it is possible that you have made the payment too late and it has not yet reflected on 1-grid’s bank statement. There are a number of other reasons why this could happen and provision should be made for delays in transfers between financial institutions.
Payment should be made to 1-grid no later than the first payment reminder. A partial payment will be allocated to your oldest outstanding invoice. Should the balance remain outstanding, all services listed on that invoice will be suspended and eventually. For continued hosting services, 1-grid requires invoices to be settled in full. Once a payment reflects on 1-grid’s system the services will be automatically reinstated.

Here are some other reasons why your account may still be reflecting as outstanding:

  • Your payment may not yet reflect on our bank statement. Please make allowance for transfer delays between financial institutions.
  • If your payment was made more than 3 days ago, it is possible that it was allocated to an older outstanding invoice.
  • It is possible that your reference used was incorrect. Confirm the details of your payment and then contact 1-grid’s Billing department. Your customer ID is the reference you should be using and is stated on the electronic invoice sent via email.
  • In the scenario where a customer has been suspended, a R50 reactivation fee will be applicable.

SMS and e-mail reminders will be sent continuously until the outstanding invoice is settled.

Debit orders will run on the 1st of the month and every Thursday thereafter [this is subject to change]

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