If you have forgotten your password for the Customer Zone, you can change your password by using the following steps.
You can visit the Customer Zone and then click on the “Forgot Password?” button.
Once you have clicked on Forgot Password? you will be taken to the Lost Password Reset page. On this page, you can now insert your customer contact email address and click on Submit.
If you have any security questions set, it will take you to a page where it would ask you to enter the answer to your security questions. Please note that the answer is case sensitive.
If you had answered the questions incorrectly, it would not allow you to change the password for your account and you would need to contact [email protected] for further assistance.
If you have entered the questions correctly, it would take you to the Lost Password Reset page where you can now enter your new password, confirm your new password and then press Save Changes. Please make sure the Password Strength is strong for the password reset to take effect.
If you don’t have any security questions set, it would give you a message where it says: Validation Email Sent, The password reset process has now been started. This means you can now login to your email address on your email program(Microsoft Outlook or any other email client) and view the email we have sent. The Subject of the email would be Your login details for 1-grid. Please read this email. Inside the email, it would say something like To reset your password, please visit the URL below.
You can now copy the link just below that sentence and go to your internet browser(Firefox, Google Chrome, Internet Explorer etc) and visit that link. Once you have done this it would take you to the Lost Password Reset page where you can now enter your new password, confirm your new password and then press Save Changes. Please make sure the Password Strength is strong for the password reset to take effect.
Once you have pressed Save Changes and the password reset is complete, it would say that your password has now been reset.