How do I take a screenshot of my error to send to Support ?

This article provides you with information on how to provides our live Support with a screenshot so you may be assisted faster. This article is valid for users with Windows computers.



Step 1 – Access your snipping tool. This can be done by searching your Windows PC for the word ‘snipping’ and opening the program. 




Step 2 – Once the snipping tool is open, select the ‘new’ button to begin your snip. 





Step 3 – Drag out the snip around the portion of the screen you wish to capture. 

Step 3, Snipping



Step 4 – Emailing your screenshot. 

  • Email your screenshot to with your query.

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