How do I take a screenshot of my error to send to Support ?

This article provides you with information on how to provides our live Support with a screenshot so you may be assisted faster. This article is valid for users with Windows computers.

 

 

Step 1 – Access your snipping tool. This can be done by searching your Windows PC for the word ‘snipping’ and opening the program. 

 

 

 

Step 2 – Once the snipping tool is open, select the ‘new’ button to begin your snip. 

 

 

 

 

Step 3 – Drag out the snip around the portion of the screen you wish to capture. 


Step 3, Snipping

 

 

Step 4 – Emailing your screenshot. 

  • Email your screenshot to support@1-grid.com with your query.


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