cPanel two-factor authentication guide | 1-grid

Boost your cPanel account security with two-factor authentication. Read on for our complete guide to setting it up.

 

Trying to set up 2FA for Plesk instead of cPanel? This knowledge base article should have what you need

Requirements:

cPanel allows you to add an extra layer of security to your account by using your mobile device and a two-factor authentication (2FA) app. The recommended app(s) for your platform are listed below. 

  1. Android: Google AuthenticatorAuthyDuo MobileMicrosoft Authenticator 

  2. iOS: Google AuthenticatorMicrosoft AuthenticatorAuthy 

  3. Windows Mobile: Microsoft Authenticator 

  

How to enable 2FA 

In order to enable 2FA, follow the following steps: 

  1. Log in to cPanel. 

  2. If you do not know how to log in to your cPanel hosting account, please see this Knowledge Base article. 

  3. In the Security area of the cPanel home screen, click on Two-Factor Authentication: Screenshot cPanel Security section

  4.  Click on Set Up Two-Factor Authentication:
     

  5. Under “Step 1”, use your preferred 2FA app (e.g., Google Authenticator) to scan the QR code. If you do not have a QR code reader, you can also manually configure two-factor authentication in your authenticator app by entering the information shown underneath the QR code under the heading “Don’t have a QR code reader?”.  

  6. At Step 2, in the Security Code text field, type the security code given in the 2FA app. 

  7. You need to type the security code within 30 seconds. After this time expires, the app automatically generates a new six-digit code. 

  8. Click Configure Two-Factor Authentication. cPanel will now enable 2FA for your account. 

 

Reconfiguring 2FA 

To reconfigure 2FA, follow the following steps: 

  1. Log in to cPanel. 

  2. If you do not know how to log in to your cPanel hosting account, please see this Knowledge Base article. 

  3. In the Security section of your cPanel home screen, click Two-Factor Authentication: Screenshot cPanel Security section

  4. Click Reconfigure Two-Factor Authentication.


  5. Follow the same steps as you did to enable 2FA above. 

  6. NOTE: When you reconfigure 2FA for your cPanel account, no app using the prior configuration will generate valid security codes. You have to update each of your configured authenticator apps with the new QR code. 

 

Removing 2FA 

In case you need to remove 2FA, follow these steps: 

  1. Log in to cPanel. 

  2. If you do not know how to log in to your cPanel hosting account, please see this Knowledge Base article. 

  3. In the Security section of the cPanel home screen, click Two-Factor Authentication: Screenshot cPanel Security section 

  4. Click Remove Two-Factor Authentication, and then click Remove to confirm. cPanel disables 2FA for your account.




  5. 2FA will now be disabled for your account.

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