At 1-grid we understand that things don’t always work perfectly. And when it comes to technology, not everyone is a guru! That’s why our support team is always on standby to assist when something needs to be fixed. But besides straightening out a few wrinkles from time to time, we also enjoy feedback and compliments. Basically, we love hearing from you, so we’ve made it easier to communicate with us with more ways to contact 1-grid.


Live chat on


If you can’t find what you’re looking for on our website, you are always welcome to contact us via our live chat function. This service is available from Monday to Friday, 8 am to 5 pm and not available on public holidays.

If you would like to reach our team on a public holiday, please consider calling in or creating a ticket.


Direct messages on Facebook and Twitter


Love social media? Us too! You can now use the messaging service of both Twitter and Facebook to contact us. Our social media team is available from 8 am to 4 pm on Twitter and from 8 am to 4 pm on Facebook.


Send us an email


There’ nothing wrong with a good ol’ email. To send us a message via email, please use [email protected].


Call us!


We have an awesome support team and when you call us, you’ll get to talk to one of them! Our phone number is 021 200 1200.


We are always looking for ways to satisfy our amazing customers, so with more ways to contact us, we can help you faster, improving your experience.


We look forward to hearing from you!