Most of us have been there: You suddenly have an issue with your computer or phone and DREAD… you have to phone technical support to assist you. Immediately you panic, because you have no idea how to explain exactly what is wrong. The good news? We’ve all had tech-talk-phobia before.

The internet and technology are here to stay. And whether you are tech-savvy or see technology as intimidating, you are probably using it more today than ever before. Surrounded by tech in the workplace and at home, you may feel completely clueless when hearing terms such as “cache”, “HTML” and “the cloud” – what is that? The good news, – it’s never too late to learn.

Keeping up with the terms

Technology is not only for the younger generation. The sooner you start learning, the better. A few terms that may come in handy in the near future:


You may have heard this term a lot in recent years. Antivirus is a computer program used to detect and remove malware. It’s very important to have an antivirus program installed on your computer to make sure that you are always protected against viruses and malware software.


Cache is a saved version of a website or application on a browser. In other words, some data may be saved and displayed the next time you visit it. You may have been asked to “clear your cache” before. This simply means that you’re deleting all the saved elements.


A cookie is a tiny piece of information or data sent from a website and stored on your computer. Cookies basically leave a trail of your browsing history.


A firewall is a security system that monitors incoming and outgoing traffic. It will block any malicious websites, programs or data.


How do you create a website? Well, with HTML of course! HTML or Hypertext Markup Language is the standard language for creating web pages and web applications.


You’ve probably seen this in the address bar when you browse the internet. HTTPS stands for ‘Hypertext Transfer Protocol Secure’ and it is the secure form of HTTP which is simply put, a set of rules for transferring files such as text, graphic images and sound on the World Wide Web.


I a nutshell, a nameserver is a server on the internet where domains are hosted. Nameservers connect your domain name to the company that controls its DNS (Domain Name Server) settings.


POP stands for ‘Post Office Protocol’. POP specifies how emails are transferred from a mail server to your computer. Incoming emails are stored at a POP server until you log in (using an email client) and download the emails to your computer.

The Cloud

The cloud is a large network of servers that exist for storing and accessing data over the internet.


URL stands for Uniform Resource Locator and refers to the address of a webpage. For example,

404 Error

You’ve probably landed on a 404 Error page before. The 404 Error is a status code that means that the page that you are looking for, could not be found on a server.

Learning the basics can make life just a little bit easier. And whether you know the difference between a website and an application or not, there’s always something new to learn about technology.

Always remember, if you don’t know, don’t be afraid to ask!