We’re still in the early stages of South Africa’s national lockdown and as we settle into this very necessary period, we need to get acquainted with the relevant emergency numbers. In the event of an emergency, the last thing you need is to panic and these numbers cover every possible emergency or question you may have.

Coronavirus-related questions can be directed to the following numbers: 

  • Covid-19 National Hotline: 0800 029 999
  • WhatsApp updates: 0600 123 456
  • Mediclinic Covid-19 Hotline: 0860 240 024
  • Western Covid-19 Cape hotline: 021 928 4102
  • Gauteng Covid-19 hotline: 0800 428 8364

The government has made a national Covid-19 hotline available as well as an official WhatsApp line for Coronavirus updates.  

Reporting Police/Law Enforcement:

  • Eastern Cape: 082 592 9888
  • Free State: 063 225 6081
  • Gauteng: 076 455 5718
  • Limpopo: 078 871 4811
  • KwaZulu-Natal: 079 895 2741
  • Mpumalanga: 072 881 4196
  • Northern Cape: 064 624 8203
  • North West: 078 163 6874
  • Western Cape: 073 890 1269

There are provincial hotlines available to report abuse or misconduct by police.

Gender-Based Violence:

  • GBV command centre: 0800 428 428 or *120*7867# (free)
  • Urgent victim response line: 0800 150 150

The tragedy of the national lockdown is that it doesn’t insulate the most vulnerable in our society from harm. There are shelters in place and more resources available to help women and children who might experience violence and abuse during this difficult time.

Pricing Abuse:

  • DTI hotline: 0800 141 880

The president stated that a hike in the prices of essential goods and service during this time will not be tolerated and should be immediately reported.

Small and Medium Enterprises: 

  • SMME distress line: 0860 663 7867
  • Or email: info@dsbd.gov.za

Government has set up a dedicated SMME fund to provide financial or non-financial assistance for small businesses. Businesses need to register and specify the level of assistance they need. If your business has already registered, call the dedicated number to find out if you qualify.  

Government Departments:

  • Department of Home Affairs: 0800 601 190
  • Department of Water and Sanitation: 0800 200 200
  • Department of Tourism: 0860 868 747
  • Presidential Hotline: 17737

Departments that specifically relate to Visas, water and sanitation and the tourism industry have dedicated hotlines to deal with Coronavirus-related queries.

Reporting Crime:

  • SAPS: 08600 10111

The national crime hotline will be operational.

SARS:

  • South African Revenue Service: 0800 00 7277

The SARS contact centre will be available for tax returns, tax compliance, password retrieval and outstanding debt.

A few more things to remember are the essential services that are available during a lockdown:

  • Medical (hospitals, pharmacies and doctors)
  • Disaster management (firefighters and other emergency services)
  • Financial Services (JSE and banks)
  • Water, electricity, gas and fuel production as well as maintenance
  • Grocery stores and licensed spaza shops
  • Essential municipal services
  • Police and law enforcement

For a more extensive list of essential services click here:

https://sanef.org.za/full-list-of-essential-services-during-lockdown/