Ten months working at a local web hosting company and my Outlook mailbox is cluttered due to all the emails I receive for my 1-grid product test accounts – I happily welcome these customer invoices, payment reminders, and confirmation emails because it gives me the opportunity to cross-check and feedback accordingly to the rest of my team if needed.
There are two ways I can deactivate my services: 1. Walk over to our cancellations department and politely ask them or 2. Call-in and make the request to cancel the services I registered. I’ve opted for option two because having a good understanding of how processes work in a company is extremely important as you can identify key areas to innovate and ultimately it eases your workflow too.
P.S.: This is me actually killing two birds with one stone. Included in my list of tasks this week was drafting a blog article, creating social media process flows, which now, has been tweaked slightly.
Let’s cancel one domain at a time, starting from the bottom of my domain list. These are the current domains I have registered to my web hosting test accounts and company registration test packages:
Here are the steps I took to cancel my web hosting account associated with this domain: ‘taratestmarketing5.co.za’.
Google search ‘1-grid cancellation’ and navigate to the third result that surfaced in my browser titled ‘1-grid Hosting | Contact Us in South Africa to Get Your…’.
If you need further assistance that is not related to canceling your active 1-grid services, you can browse through the FAQs surrounding 1-grid’s billing, hosting, domains and web design services. When you scroll further down the page and you have the option to cancel your service in four ways:
- Live chat
- Customer Zone
- Knowledge Base
- Contact Support
Contacted 1-grid customer support on 021 1201 and proceeded to make the request to cancel my domain along with my web hosting package attached to it.
Before making the call to support ensure you have your customer code number closeby.
During this step, the agent requested for my customer code, which meant I had to navigate back to my customer zone on 1-grid.com.
The next step included highlighting which package I wanted to cancel along with the relevant domain attached to it.
Most companies want to know why customers might be cancelling their services – towards the end of the call, I got asked, “Why are you cancelling your services with 1-grid today”.
My reason: “This is a marketing test account that I’m currently not using”.
The last step included two security questions I had to answer in order for the agent to validate that I was the rightful owner holder cancelling my 1-grid services, they included:
- Identity number
- Email address